Premier Room, Balcony, Sea View | Beach/ocean view
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Reviews of Imperial Nha Trang Hotel

4 out of 5
Imperial Nha Trang Hotel
20 Tran Phu Street, Vinh Nguyen Ward, Nha Trang, Khanh Hoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value, amazing service, nice room with beautiful ocean view, excellent breakfast buffet. We will stay here again 😀
Stayed 2 nights in Jan 2024
Response from Imperial Nha Trang Hotel Team on 3 Feb 2024
Dear Mr Rex :Thank you for sharing your feedback regarding your stay! We are glad to know that you were satisfied with our hotel. We look forward to seeing you again in the near future. Warmest Regards,Imperial NhaTrang Hotel Team

6/10 Okay

Bonnie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked the view of the ocean in our room.
Stayed 2 nights in Apr 2022

10/10 Excellent

PHAP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing ocean view and services
The hotel is very new and the front rooms have amazing ocean view. But the staffs are the best. The reception managers, Ms. Thanh-Tu and Mr. Duy took the extra miles to ensure our stay are pleasant and comfortable. They arranged a rental bike, provided sightseeing information, and bought tickets for us to travel to our next destination. We had a really nice time at the hotel.
Stayed 2 nights in Feb 2022
Response from Warmest Regards, Imperial NhaTrang Hotel Team. on 2 Mar 2022
Dear Mr. Philip, Thank you for sharing your feedback regarding your stay! We are glad to know that you were satisfied with our hotel. Thank you again for your kind feedback and useful information! We look forward to seeing you again in the near future.

10/10 Excellent

THUY, Santa Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Lily Le on 16 Feb 2020
Dear Valued Guest , We love to hear such terrific guest feedbackand we're so happy to know how much you enjoyed your stay experience. Our property and passionate colleagues are very deserving of your praise and I will share your kind words to them. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with balcony seaview. The staff very helpful and friendly. Good location, pool bar nice.
Stayed 1 night in Sep 2019
Response from Imperial Nha trang Team on 21 Sept 2019
Dear Valued Guest, Warmest Greetings from Imperial Nha Trang Hotel! Thank you so much for taking the time to share your nice experiences. We are delighted to hear that you enjoyed your stay at Imperial Nha Trang Hotel. We do hope that we will have the pleasure to welcome you back for another trip. ----------------------- Best Regards,

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This hotel is extremely noisy. The lift makes a ding dong noise that can be heard all through the night. The breakfast is poor and to top it off as we’re leaving they charged us for new sheets as my son had a blood nose. The sheets could easily have been bleached clean but they told us that would throw out. Pool is small but ok and the gym is hardly a gym.
Stayed 7 nights in Jul 2019
Response from Imperial Nha Trang team on 14 Aug 2019
Dear Sir, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of inconvenience that need updating. I have addressed this with the management team as we are constantly working to make the best improvement. It would be such a pleasure to welcome you back to our new and improved hotel. Best regards. Imperial Nha Trang team

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Imperial Hotel is the best choice for my family in Nha Trang City. 5 Stars! I love everything at here. The staff was very nice and friendly. The Room was sparkling and so beautiful. I will come back in next vacation. Thanks, Hannah
Stayed 1 night in Jun 2019
Response from Imperial Nha trang Team. on 25 June 2019
Dear Valued Guest, Warm Greetings from Imperial Nha Trang Hotel! Thank you so much for taking the time to share your nice experience. We are delighted to hear that you enjoyed your stay at Imperial Nha Trang Hotel. We do hope that we will have the pleasure to welcome you back for another memorable trip. Best regard,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and made sure that we were comfortable. They also provided a piece of cake for my wife's birthday which was much appreciated. The breakfast had a great variety! The view from the room was amazing. Nice pool and everything was clean !
Stayed 1 night in Jun 2019
Response from Imperial Nha trang Team on 24 June 2019
Thank you so much for taking the time to share your nice experience. Dear valued guest, We are delighted to hear that you enjoyed your stay at Imperial Nha Trang Hotel. We do hope that we will have the pleasure to welcome you back for another memorable trip.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very clean and the staffs was very friendly and helpful too. Guest relation officer, Lily was very accommodating. She took my number and I could text her at any time of the day requesting more information / help for finding me a driver for the day. It was a very pleasent & memorable stay. The sunrise view from the hotel is stunning too!
Stayed 3 nights in Mar 2019
Response from Stella Tran ( Ms ) on 14 Mar 2019
Dear Valued Guest , Thanks for your good reviews. We always try to make our Guest feel comfortable and have memorable stay in Nha Trang City. Hope to have chance to welcome you back to Nha Trang Vietnam in the future Sincerely.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Huyen Anh (Anna) on 20 Oct 2018
Dear Mr DaVe, Thank you for choosing Imperial Hotel for your recent stay in NhaTrang city. It would be great if you can take a moment to evaluate the good reviews. Your sincere responses are the contribution for us to improve our hotel’s services. Looking forward to welcoming you again soon.

8/10 Good

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Paolo

Stayed 3 nights in Dec 2023

8/10 Good

Hirotaka

Disliked: Property conditions & facilities
このホテルは前回にも宿泊したホテルで、中心部からは多少離れていますが、静かな所が気に入ってます。スタッフも大変フレンドリーで、宿泊費も大変リーズナブルだと思います
Stayed 5 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Imperial Team on 18 Sept 2020
Dear Mr Anonymous, Warm greetings from Imperial Nha Trang and thank you for your kind feedback. Please be assured that your comments have been shared with our team for relevant review and revise to ensure we continue to delivery the best possible guest experience on every occasion. Thank you again for choosing Imperial Nha Trang and hope to welcome you back soon in your next trip to Nha Trang. Best Regards, Imperial Team!

8/10 Good

Verified traveller

Liked: Staff & service, amenities
少々メンテナンス不足の感は有るかと思いました。
Stayed 6 nights in Mar 2020
Response from lily on 23 Mar 2020
Dear Value guest, Warm greetings from Imperial Nha Trang and thank you for your kind feedback. Please be assured that your comments have been shared with our team for relevant review and revise to ensure we continue to delivery the best possible guest experience on every occasion. Thank you again for choosing Imperial Nha Trang and hope to welcome you back soon in your next trip to Nha Trang. Best Regards, Lily Le (SE)

8/10 Good

hiroyuki

Travelled with family
Liked: Room comfort
Stayed 3 nights in Dec 2019
Response from Lily Le ( Ms ) on 10 Feb 2020
Dear Valued Guest, Warmest Greetings from Imperial Nha Trang Hotel! Thank you so much for taking the time to share your nice experiences. We are delighted to hear that you enjoyed your stay at Imperial Nha Trang Hotel. We do hope that we will have the pleasure to welcome you back for another trip. ----------------------- Best Regards,

8/10 Good

Minkyu

Liked: Staff & service, property conditions & facilities, room comfort
뷰가 좋은 방, 청결상태는 아쉬움, 직원들 친절
방 입실시 방 한복판에 바퀴벌레 죽어있었음. 전체적으로 관리가 매우 잘되어 있지는 않음. 방은 크고 뷰는 매우 좋음. 나가는 아침 로비에 있던 직원이 매우 친절함.
Stayed 1 night in Jul 2019
Response from Imperial Nha Trang team on 10 Aug 2019
Dear Mr Minkyu, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are pleased that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely.

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De sødeste personale . Så hjælpsom med alting
Stayed 7 nights in Mar 2019
Response from Stella Tran ( Ms ) on 14 Mar 2019
Dear Ms Thuy, Thanks for your good reviews. We always try to make our Guest feel comfortable and have memorable stay in Nha Trang City. Hope to have you stay with us in the future Sincerely. Stella Tran (Ms)

4/10 Poor

JaeMyung

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
여권을 맡겨야 투숙이 가능한 이해하기 어려운 정책을 고수함. 베트남에서는 처음 겪음
호텔 등급을 고려했을때 괜찮은 편이고 바다전망도 좋음 직원들은 매우 친절함, 특히 릴리라는 여직원은 아주 친절하고 성실함. 그러나 여권을 맡겨야만 투숙이 가능한 이해하기 어려운 정책을 고수 함. 베트남에서는 처음 겪어본 경험...
Stayed 1 night in Jan 2019
Response from Stella Tran on 20 Feb 2019
Dear Ms JaeMyung, thank you for staying with us and spenđing time to share your experiences about your last vacation, We always try to bring the best services to the guest , therefore your comments are our moltivation for us to try better. We're so sorry about keepping your passport , but we need your details and make sure that your information are correct. hope you have all the best things, Sincerely, Stella Tran

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel ist nicht ganz im Zentrum gelegen aber trotzdem fußläufig erreichbar. Ganz ruhig ist es allerdings nicht. Die Hauptstraße liegt direkt vor der Tür, ist in den oberen Etagen nicht so schlimm. Von denen hat man in den Seaview-Zimmern einen grandiosen Blick auf das Meer. Da das Hotel direkt am.Strand liegt, hört man leider abends die Partys am Strand (gruselige Karaokesänger mit lautem Mikro) und morgens ab 5:00 Uhr die Sportanimateure, die ihrer Gruppe mit lauter Musik und ebenfalls lauten Mikros einheizen. Die Zimmer und die Bäder sind westlicher Standard und das Personal ist superfreundlich. Besonders engagiert ist die Gästebetreuerin Lily, die als einzige gut verständlich Englisch spricht. Tolles Frühstücksbuffet, feiner Rooftop-Pool. Angeblich auch eine Bar dort oben, da habe ich aber nie jemanden gesehen- besteht wohl aus dem Getränkeautomaten, der dort steht. Leider war während unseres Aufenthaltes eine chinesische Reisegruppe im Hotel, die sehr laut und rücksichtslos gegenüber anderen Hotelgästen war. Na Thrang ist ein ganz netter Urlaubsort, der leider komplett von Russen überrannt wird. Auf der Straße wird man grundsätzlich erst mal in russisch angesprochen.
Stayed 2 nights in Jan 2019
Response from Stella Tran on 21 Feb 2019
Dear Mr, Anonymous, thank you for spendding time to share your experiences about our Hotel. Your sincere responses are the contribution for us to improve our hotel’s services. Looking forward to welcome you again soon. Sincerely Stella Tran (Ms )

10/10 Excellent

Tuan, VN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experiences !!!!!
I was actually very satisfied with this hotel. Perfect location is frontbeach. There are plenty of attractive places to visit and eat nearby. The room is spacious and clean. Breakfast is various with a great sea view from the second floor. Staff is friendly and helpful
Stayed 1 night in Sep 2018
Response from Huyen Anh (Anna) on 27 Sept 2018
Dear Mr. Tuan, Thank you for choosing Imperial Hotel for your recent stay in NhaTrang city. It would be great when you take a moment to evaluate the good reviews. I do hope that we will have the pleasure to welcome you back for another memorable and relaxing weekend. Warmest Regards!

8/10 Good

레옹

Liked: Staff & service
전망 좋음
전망은 좋음. 시내와 거리가 있어서 약간 불편. 전체적으로 깨끗함. 풀은 작지만 이용자 거의 없어서 좋음. 조식은 so so.
Stayed 6 nights in Aug 2018
Response from Huyen Anh (Anna) on 16 Aug 2018
Dear Valued guest, Your comments are the precious words for us to better. Thanks for your reviews and hope to see you in next trip.