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Reviews of Great Western Hotel

3 out of 5
Great Western Hotel
Cliff Road, Newquay, England

Reviews

8.2

Very good

Rating 10 - Excellent. 262 out of 670 reviews" "
Rating 8 - Good. 262 out of 670 reviews" "
Rating 6 - Okay. 74 out of 670 reviews" "
Rating 4 - Poor. 49 out of 670 reviews" "
Rating 2 - Terrible. 23 out of 670 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time we have stayed and never let us down
Stayed 5 nights in May 2024

10/10 Excellent

Abhin, London

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent, staff always happy to help and a warm smile, polite and friendly,the room always clean and tidy fantastic views from the bedroom
Stayed 2 nights in May 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Staff very friendly and efficient. Great atmosphere, will definitely visit again, hopefully when it’s not raining!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and courteous. The food and service were excellent. The location and access to sightseeing was excellent.
Stayed 2 nights in Apr 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Lynn

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Bedroom and bathroom were a good size. Previous occupants dirty towel left on radiator. Paperwork and crumbs on bedside table,crumbs on other bedside table. Both single beds were not made up properly and pillow cases looked as if they hadn't been changed,so I got 2 fresh pillows from the wardrobe. I also found a blood spot on one pillow and a stain on one quilt cover. I have photos.
Stayed 1 night in Apr 2024

8/10 Good

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
comfortable bed, nice enough room nice bathroom
Stayed 1 night in Apr 2024

2/10 Terrible

Kayleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Ahmed S. M.

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

ERICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views and great location!
The stay was beautiful! It was relatively clean but there were some black spots in the bathroom and some stains in the carpet. Its an old building so this wasn't necessarily surprising. Location was perfect. Overall a very nice and lovely stay for the money!
Stayed 1 night in Jan 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Check in was very good staff were very helpful and friendly we used a public car park 100yds away which was free. Our room on the second floor was clean and tidy and quiet
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Stayed 1 night in Jan 2024

10/10 Excellent

Kirsty

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly
Stayed 3 nights in Jan 2024

2/10 Terrible

Jay

Disliked: Staff & service, room comfort
Shower head was not attached to the wall it kept falling when on witch meant i had ti manually hold it Service at recpetion was slow and not very professional i actually checked out at 5.30 pm and did not stay the night
Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, nice staff - upgraded to a sea view room as one available on check in 👍
Stayed 3 nights in Dec 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend
Was allocated the room early so i coild relax after my long journey. Car park space booked at £7 per day so didnt have to search for parking. Room 202 was spacious with sofa so larger than expected. Bathroom modern walk in shower . Very happy
Stayed 3 nights in Dec 2023

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break
My stay at the great Western Hotel was great the breakfasts was great the staff was really nice and friendly i cant folt it i would definitely recommend it and will be staying there again thats how muched i liked my stay
Stayed 4 nights in Dec 2023

6/10 Okay

Terry

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel situated just right for what we needed,fab sea view was a bonus
Stayed 4 nights in Nov 2023

10/10 Excellent

liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and really welcoming. The room and especially the bed was really comfortable and clean. Great central place to stay. Breakfast was very good for the price and a good choice of cotenental and cooked food.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great views if Seaview room and from dinning area
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not all rooms are created equal here, but the seavew room was divine. Stunning views of the sea. Hotel is right at the beach, steps to the railway. Staff are lovely and breakfast had lots of options and delicious.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dawid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel offered incredible value for money. Its proximity to the beach and restaurants was so convenient. What truly stood out was the mesmerizing sea view from the restaurant – it added an extra layer of charm to my dining experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, comfy bed and polite and helpful reception staff.. all in all a lovely, clean and convenient place to stay
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Travelled with family
Disliked: Room comfort
Nothing Special just ok
Hotel a bit tatty in places. Shower just a bit faster than a dribble and went hot and cold few times. Terrible whistling noice from front window all night. Just one bath towel between 2 of us. Reception staff all fine and apologised. Just things that can easily be fixed
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - Pre book parking
Nice room, ckean and tidy. You need to pre book parking (was not told or didnt get an enail to say this) so had to find side street or railway station to park.
Stayed 2 nights in Oct 2023

10/10 Excellent

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were super friendly and very helpful
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet getaway.
Perfect location for a quiet getaway. Hotel staff were really friendly. Just a lovely pleace.
Stayed 5 nights in Oct 2023

2/10 Terrible

Mark

Stayed 1 night in Oct 2023

10/10 Excellent

Kirsty Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Beautiful stay for my birthday surfing trip. My room was wonderful with views of the sea. The food and drinks in the restaurant were lovely and faultless. Helpful and friendly staff that took their time to serve you and didn’t rush the service. This was fantastic to see and is rare to find now. Hotel needs painting and the bedroom windows could be cleaned but apart from those minor decorative things it was wonderful. Pre book and pay for a parking space at the hotel as they are limited and chargeable.
Stayed 4 nights in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Newquay not so great
Unfortunately we did not enjoy staying in Newquay. We booked 3 nights but only stayed for one. The hotel was very old, the corridors are so dark, everywhere painted magnolia. The room smelt and had view's of the very run down high street. The lift is in poor decorative condition, like something from the 70's? The lounges and dining area was nice though and had sea views. The views to all the beaches are amazing. Unfortunately the high street is very run down and needs clearing up. Very tatty looking shops. I'm sure if you are just surfing and in your 20's you would enjoy the area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff service
Stayed 5 nights in Oct 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

Liam

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Steven

Stayed 5 nights in Sep 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Liam

Liked: Cleanliness, staff & service, room comfort
Great location, welcoming staff, clean hotel.
Great stay and welcoming staff. Breakfasts were a highlight for me. Although the building itself is dated, this is to be expected with the age of the building. The hotel is in a great central location. I was delighted to have been given an upgrade to a partial sea view on arrival. I would definitely stay again.
Stayed 4 nights in Sep 2023

8/10 Good

Caroline

Stayed 5 nights in Sep 2023

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Super staff. A noisy room. Acceptable as a budget option.
Stayed 1 night in Aug 2023

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

8/10 Good

Vince

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great by name great by nature
Great by name and it’s a great hotel staff are so friendly especially Amanda and also the young lady on reception, Rooms are comfy shower works fine which is all you need on a overnight business trip, Perfect location for pubs and restaurants but the food in this hotel is top notch too
Stayed 1 night in Aug 2023

6/10 Okay

Kerri

Disliked: Property conditions & facilities
Rooms were old and tired. Bed was small & uncomfortable. No effort had been made to tidy or improve hotel.
Stayed 2 nights in Aug 2023