Hi Anne, thank you for leaving a review. I am incredibly disappointed to read of your experience and can only apologise. How could we have improved your stay with us? I will ensure that your feedback is passed on to our management teams.

Hi Matthew, thank you so much for leaving a review, we greatly appreciate all feedback. We hope that you enjoyed your stay with us. What could we have done to improve your experience with us? We hope to welcome you again soon.Kind Regards,

Hi Julie, thank you so much for leaving a review, we greatly appreciate all feedback. I am delighted to read that you found the staff to be brilliant, however I can only apologise for your experience with your room. I will pass this feedback on to our maintenance and management teams to ensure that appropriate action is taken.Kind regards,

Hi Angela, thank you for leaving a review, we greatly appreciate all feedback. I am delighted to read that you found our staff polite and professional, however I am disappointed to read of your experience with your room and the noise and I can only apologise. Our bar closes at 11pm, from which point all music stops and customers are required to leave the premises. We do remind our customers to be mindful of our guests, but i do apologise for your experience. Did you speak to a member of staff about this? I am sure they would have been happy to facilitate a room change to a more suitable, quieter room. I will pass this complaint on to our management and maintenance teams to ensure that appropriate action is taken.Kind regards,

Hi Matthew, thank you so much for leaving a review, we greatly appreciate all feedback. Was there anything we could have done to improve your experience? We hope to see you again soon.Kind regards,

Hi Gavin, thank you so much for leaving a review, we greatly appreciate it. Was there anything that we could have done to improve your experience? We hope to see you again soon.Kind regards,

Hi Lucira, Thank you so much for your kind feedback, we really appreciate it. Was there anything we could have done to improve your experience? We hope to welcome you again soon.Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. We hope to see you again soon. Kind regards, Whites Hotel Jesmond

Hi Cameron, thank you so much for your review, we greatly appreciate all feedback. Was there anything we could have done to improve your experience? We hope to see you again soon. Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. We hope to see you again soon.Kind regards,Whites Hotel Jesmond

Hi Nicola, thank you so much for leaving a review, we greatly appreciate all feedback. I do apologise regarding the heating but I am delighted to read that you enjoyed your stay. Was there anything we could have done to improve your experience? We hope to see you again soon.Kind regards,

Hi, thank you so much for writing a review to make us aware of this issue. I apologise profusely. I will escalate this matter and make management aware of this issue. Do you happen to know what room this was? I will then ensure that the maintenance team take appropriate action to resolve this issue.Kind regards,

Hi Joanna,Thank you for writing a review. Was there anything we could have done to improve your experience?Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. I am so sorry to hear of your experience, as this does not meet our hotel's high standards. I will pass your feedback on to the respective management and maintenance teams to ensure that appropriate action is taken. Again, I apologise.Kind regards, Whites Hotel

Thank you so much for leaving a review, we greatly appreciate your feedback. I am so sorry to hear of your experience, as this does not meet our hotel's high standards. I will pass your feedback on to the respective management and maintenance teams to ensure that appropriate action is taken. Again, I apologise.Kind regards, Whites Hotel

Hi Mark,Thank you for writing a review. Was there anything we could have done to improve your experience?Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. I am so sorry to hear of your experience, as this does not meet our hotel's high standards. I will pass your feedback on to the respective management and maintenance teams to ensure that appropriate action is taken. Again, I apologize.Kind regards,Whites Hotel

Thank you so much for leaving a review, we greatly appreciate your feedback. We hope to see you again soon.Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. Please feel free to let us know how to improve your stay for next time.Kind regards,

Thank you so much for leaving a review, we greatly appreciate your feedback. I am so sorry to hear of your experience, as this does not meet our hotel's high standards. I will pass your feedback on to the respective management and maintenance teams to ensure that appropriate action is taken. Again, I apologise.Kind regards,

Thank you so much for leaving a review, we greatly appreciate all feedback.We hope to see you again soon.Kind regards,

Hi, thank you so much for taking the time to leave us a review, we greatly appreciate all feedback.We hope to see you again soon.Kind regards,

Hi, thank you so much for taking the time to leave us a review, we greatly appreciate all feedback. Was there anything we could have done to improve your stay with us?We hope to see you again soon.Kind regards,

Hi, thank you so much for taking the time to leave us a review, we greatly appreciate all feedback.We hope to see you again soon.Kind regards,

Hi Jacqueline, thank you so much for leaving a review, we greatly appreciate all feedback. Was there anything we could have done to improve your stay? We hope to see you again soon.Kind regards,

Hi Riley, thank you so much for leaving a review, we greatly appreciate your feedback. We hope you enjoyed your stay and we hope to see you again soon.Kind regards,

Hi David, thank you so much for taking the time to leave us a review, we greatly appreciate any feedback. I am delighted to read that you rated the staff and facilities so highly. Was there anything we could have done to improve your stay? We hope to see you again soon.Kind regards,

Hi Keith, thank you for taking the time to leave a review, we greatly appreciate any feedback. I am very sorry to hear of your experience with the noise from the bar, we do tell customers to reduce their noise levels and to be considerate of our guests. I can only apologise for this and I will pass this feedback on to management.Kind regards,

Hi, thank you for taking the time to leave us a review. I am so sorry to hear of your experience as this does not meet our hotel's high standards and we do consistently remind guests to be mindful of other guests. Did you tell a member of staff about this? I am sure that they would have been happy to move you into a more suitable room. In regards to the fittings, I will pass this on to the maintenance team who are working on modernising our hotel. Again, I am so sorry.Kind regards,

Hi Jane, thank you so much for leaving a review, we greatly appreciate any feedback. I am delighted to hear that you rated the staff and your room so highly. Was there anything we could do to improve your experience for next time? We hope to see you again soon.

Hi Emma, thank you so much for taking the time to leave a review, we greatly appreciate your feedback. I am delighted to hear that you found the staff to be so friendly, however I am extremely sorry to hear about your experience with your room and with the cleanliness of your amenities. I am also sorry to hear about your experience with breakfast. I am going to pass your feedback on to the cleaning and maintenance teams to ensure that the appropriate changes are made as this is unacceptable and does not meet our hotel's high standards. We hope to see you again.Kind regards,

Hi Renee, thank you so much for leaving a review, we greatly appreciate any feedback. We look forward to seeing you again soon.Kind regards,

Thank you so much for your review, we appreciate this feedback. We hope to see you again soon.Kind regards,

Thank you so much, Hollie, for leaving a review. We greatly appreciate any feedback and we hope to see you again soon! Please feel free to inform us of any amendments we can make to improve your experience for next time.

Thank you for your review, we greatly appreciate any feedback.

Hi, thank you for taking the time to leave us a review, we greatly appreciate any feedback. We are so pleased to see that you rated the staff and the bar so highly. However, I am extremely sorry regarding your experience with each room that you were shown. This is unacceptable and it does not meet our hotel's high standards. I am also sorry to hear that you were disappointed by the breakfast. I will pass this feedback on to management and also the maintenance and cleaning teams to ensure that appropriate changes are made, as we are currently in the ongoing process of trying to modernise our hotel.

Hi Sarah, thank you so much for leaving a review, we greatly appreciate any feedback. I am so sorry to hear about your experience during your stay at our hotel. We are so pleased to hear that you found the staff so helpful but I am appalled to hear how dirty you found your room and the hotel. I will pass this on to the cleaning team as this is completely unacceptable. I am sure that they will be happy to ensure that the appropriate changes are made to resolve such issues.

Hi Dianne,We are so pleased to hear that you enjoyed your stay and that you rated your room so highly. Is there anything that we could do to improve our service? We hope to see you again soon and thank you for your lovely feedback.

Thank you so much for your review, we greatly appreciate it.

Hi Lorraine, I am so sorry that you were disappointed by the breakfast. After a decline in demand for our original continental breakfast, changes were made. However, I will pass this on to management to ensure that suitable changes are made. We hope to see you again soon.

Hi Jacqueline, I apologise for your experience with the cleanliness/facilities offered by our hotel. This is unacceptable and does not meet the hotel's high standards. I will pass this on to both management and the maintenance team to ensure that appropriate changes are made. We hope to see you again soon.

Hi Susan, I deeply apologise for your experience with the cleanliness and facilities offered by our hotel during your stay. This is completely unacceptable and does not meet our high standards. I will pass the criticism on to management and also the cleaning team, as they will ensure that the appropriate changes are made. Again I am ever so sorry for your experience.

Hi Arthur, thank you very much for leaving us a review. We are very happy to hear that you found our bar and food prices to be very reasonable. However, i have noticed that you have only rated us 3 out of 5. Was there anything that we could have done to improve your stay with us?

Hello Bhavna, Thank you for taking the time to leave us a review all feedback is appreciated. We are sorry to hear that your en-suite door was not functional for you during your stay . I will ensure to pass this on to the maintenance team to get this fixed. We are also sorry to hear that the cleanness of our room was not up to standards and this is not acceptable, did you report this to the front desk? As we would've tried to move you to a more suitable room . In regards to breakfast as after our traditional continental breakfast wasn't getting much customer interest we decided to change to the breakfast bags to accommodate the guests that are still wanting breakfast in the mornings.

Hi Glen, thank you for taking the time to leave us a review. We are so sorry to hear that you found the hotel to be unclean, we have high standards for not just the hotel rooms but also for the communal areas and we are disappointed to hear that we did not meet them on this occasion. In regards to the room above yours having a party, this is completely unacceptable. Did you contact the front desk about this? As we have a night porter on every evening who would have sorted any issues such as excessive noise or they could have moved you to another room in which you would have been more comfortable. In regards to your breakfast we are sorry to hear that you did not enjoy it. We appreciate how busy the breakfast service was that morning, however we could have replaced your breakfast for you. We want to thank you again for your feedback.

Hi Karen, we are so happy to see that you have rated us so highly. We hope to see you again.

Thank you for your review. Glad to hear your stay met your standards.

Hello Linda ,We are sad to hear that the location of the room was not suitable for you, we so let our customers know to be respectful of your residents when our lively bar and our W/C. If this issue was raided to our receptionist we would have moved you to another room depending on availability . The issue regarding the curtains has been passed on to the maintenance team and our ongoing improvements will be made accordingly.We apologise you did not enjoy your stay with us, hope to see you again soon.

Hello Lin, the staff at the Whites Hotel are so glad to hear we improved your stay and this will be passed on to them. also fantastic that you enjoyed the bar and restaurant and we were able to meet your dietary needs during your stay. Hope to see you again soon

Thank you for your review all feedback is appreciated.We are sad to hear that you did not enjoy your stay with us.