Standard Twin Room, 2 Single Beds (Shared)
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Reviews of Newcastle West

2 out of 5
Newcastle West
157 Elswick Road, Newcastle-upon-Tyne, England

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 3 out of 9 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Niall

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ideal for a night out in Newcastle, approx £4 for a taxi into town rooms were fine only downside was there wasn’t a way to turn the heating off so had to sleep with the windows open which meant it was quite noisy but the man on reception was lovely and room had everything you need for a nights stay
Stayed 1 night in Jan 2020
Response from Ammy on 20 Jan 2020
Hi, Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from Ammy on 8 Dec 2019
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rough area. Felt unsafe and worried for my well being. Not nice in the least . Would never travel to this area again.
Stayed 2 nights in Oct 2019
Response from Cheshta on 29 Nov 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Cheshta on 21 Sept 2019
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Cheshta on 21 Sept 2019
Glad to see that you have rated us superb, We will keep delighting our guests and promise to keep service standards high. Regards, Cheshta

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019
Response from Andy on 26 Aug 2019
I am sorry to hear you were not happy could you please state what was wrong

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Andy on 16 June 2019
Many thanks for the review

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Andy on 22 Mar 2019
Many thanks for the review we hope to see you again