4/5 Good
Becky
Travelled with family
21 Sep. 2021
Liked: Cleanliness, amenities, property conditions & facilities
This particular hotel had a "family room" with 2 double beds and then 2 single beds that folded out of the wall like Murphy beds. It housed 5 people very comfortably which is what we were looking for. We had called prior to our visit to ask if we could get an early check in and were told that the concierge would hold our luggage for us if we came early and our room wasn't ready. We arrived early and we were told they do not hold luggage and they had no where for us to put our luggage. After a long flight and being tired and hungry that was very disappointing when we had literally called the day before and told something different. We were also told they would call a cab for a very early morning flight and then when the time came, the hotel staff told us it wasn't their responsibility and to find our own cab. The property was ok - probably wouldn't stay again though.
Stayed 4 nights in Sep 2021