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Reviews of The Brooklyn

3.5 out of 5
The Brooklyn
1199 Atlantic Avenue, Brooklyn, NY

Reviews

6.8
Rating 10 - Excellent. 273 out of 968 reviews" "
Rating 8 - Good. 255 out of 968 reviews" "
Rating 6 - Okay. 158 out of 968 reviews" "
Rating 4 - Poor. 123 out of 968 reviews" "
Rating 2 - Terrible. 159 out of 968 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Serena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , clean and the staff were nice. A few things were a little broken like the handheld shower and there was no window other than a sky window but other than that the hotel was lovely and we would stay again.
Stayed 4 nights in Apr 2024

4/10 Poor

Graciela

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed at this hotel for a night. The elevators didn't work. My room had a small old space heater. The room was also old. The wallpaper was peeling off. The pillows where hard like rocks. For one night it was fine but I wouldn't recommend.
Stayed 1 night in Feb 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
All Good!
Stayed 3 nights in Apr 2024

4/10 Poor

Suzanne

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Clean and quiet. All the amenities that I needed. Lighted makeup mirror was appreciated.
Stayed 2 nights in Apr 2024

6/10 Okay

Judy

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Savanniah

Travelled with group
Disliked: Cleanliness, staff & service, amenities
Outdated
Stayed 2 nights in Apr 2024

4/10 Poor

Brianna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was not like pictured. Although rooms were updated, felt dirty. The area surrounding was gross and did not feel safe.
Stayed 2 nights in Apr 2024

4/10 Poor

Dawson-Samuel

Stayed 1 night in Apr 2024

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck in the elevator, shower glass was cracked, place was dirty and warn down
Stayed 1 night in Mar 2024

8/10 Good

Joel David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what I needed
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. The bed was very comfortable. Very quiet. The only negative would be that they don’t supply a bar, or a restaurant area.
Stayed 1 night in Mar 2024

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and nice shower.
Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Travelled with family
In its best days this place was likely very lovely. Present day, it’s run down, many things in the rooms are broken, (glass bathroom doors, lights, fixtures on walls and in bathroom). When we arrived the elevator was not working and we had to carry our heavy luggage up two flights of stairs.No food, or morning coffee, or parking…we had a place to stay and sleep but it’s in disrepair and sad. I hope the new owners bring it back to life soon instead of keeping it a slum sort of hotel.
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what we needed. Conveniently located to amenities. The space was huge (junior suite). Plenty of amenities in the room (storage, fridge, coffee, microwave). Transit was easy.
Stayed 1 night in Mar 2024

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were placed in a disgusting room with a heater that didn't work in the cold of New York. The staff knew this and still placed us in the room. They were kind enough to put in a space heater that didn't work beyond 1 foot. The room never got above 53 degrees. Manager never reached out for a resolution as requested after the stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in very convenient location and the staff was excellent.
Stayed 1 night in Mar 2024

2/10 Terrible

Andrea

Stayed 1 night in Feb 2024

10/10 Excellent

Shakeya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024

8/10 Good

Chellee Lynette

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Liked: Property conditions & facilities
The design and concept of this hotel is cool and fascinating. The rooms are pretty good. However, the area is far from perfect, and the maintenance could be better. However, once I got over the idea of the neighbourhood it was in, the two nights stay was pretty enjoyable.
Stayed 2 nights in Feb 2024

8/10 Good

Jenn

Travelled with partner
Liked: Staff & service, amenities
The pictures were most likely taken pre-covid because the lobby had more of a barrier to the desk than shown. It's fine for a night's stay but more of a darker environment than what any of these rooms are showing
Stayed 1 night in Dec 2023

8/10 Good

Ellaa _

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Vivian

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel ever. Do not stay here. It was dirty. Smelled like weed. The staff was rude. The queen size bed had tiny flat pillows. The towels were dirty and not clean. You could see the dirt on the vents
Stayed 1 night in Jan 2024

4/10 Poor

Clifton

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff to have more respect and customer service skills very unprofessional
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Eva

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Do not stay there,it looks like that hotel is housing people the whole place smelled so strong of Weed and cigarettes,the room I had when I walked in it smelled like someone just finish smoking weed in the room, I tried to open the window and couldn't because it was broken the window came off the hinges,the bathroom door to use the toilet was stuck and could not close it when i called the front desk to ask for another room they stated that i took the last room..I would not recommend this place at all.
Stayed 1 night in Jan 2024

2/10 Terrible

romain

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Daida

Stayed 1 night in Jan 2024

6/10 Okay

Chris

Liked: Staff & service
You can't beat the price for a Brooklyn hotel. However, it's noisy. We moved from a room near the train tracks to the back of the property, but you can hear doors banging, toilets flushing, and coffee machines most of the night. You have to ask to have the rooms cleaned. The elevators weren't working for four of the five nights we stayed. If we stay again, it will be because of the price, but know it won't be an ideal experience.
Stayed 3 nights in Jan 2024

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean with an updated and spacious bathroom and quiet despite facing a very busy street. The lobby had definitely seen better days and the elevator was not consistently operating smoothly. The immediate outside area of the hotel was not very nice but it was in walking distance to nicer areas. Overall ok for the price.
Stayed 4 nights in Jan 2024

2/10 Terrible

Tassiana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down property, 0 customer service, no amenities, no food service, lobby smelled of urine, shower broken, floor baseboards in disrepair, microwave went on fire. Better off at a roach motel.
Stayed 2 nights in Jan 2024

4/10 Poor

Seven

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I honestly am someone who strives to feel good with my choices, whether I am at home with family or traveling for work. My go-to mode in uncomfortable situations is to appreciate all that I have in life and move on. However, I do have a limit, and the Brooklyn Hotel has brought me to complaint. When paying NYC prices for a room, and finding many of its appliances in disrepair -- from wobbly bed lamps, to floppy bathroom shelves, to clogged sinks, to GFCI plugs that could not be reset (fire concern?) -- I struggled to keep a good attitude. I decided to address the most egregious situation; a clogged sink that takes ten minutes to drain is a bit of an inconvenience for a week long stay, and spoke to someone at the front desk on day one. Nothing changed, so I resigned myself to substandard customer care. But if it was those issues alone, and the staff had been friendly or personable in any way, the room situation would have been more manageable. This was unfortunately not the case: There was never a kind or friendly greeting as I checked in/out, entered and exited daily for work, or when I had to make small inquires about logistics. One of the folks, who I am guessing was a manager, eyed me suspiciously any time our paths crossed. All other employees were as flat as could be. All around a disappointing experience. I suppose if you needed to be in that neighborhood for work, it is passable. But I would not expect anything other than the bare minimum for your money.
Stayed 8 nights in Jan 2024

8/10 Good

Matthew

Travelled with partner
Liked: Amenities
The hotel rooms were quite nice. The room was modern, the shower was awesome, the bed was comfortable and I was overall pleased with the hotel. The only things I didn’t like was I had to call to the front desk to get extra towels, soap, bottled waters etc. I stayed for four nights and they didn’t clean the room once. For that length of stay you would expect at least one room cleaning. The staff is super friendly and accommodating but I would have expected a maid to clean the room during my stay The area around the hotel was alright but if you are expecting a Manhattan adjacent hotel do yourself a favor and look elsewhere. It costs at least $60 in cab fare to get from Manhattan to this hotel. If you’re looking for the trendy neighborhoods of Brooklyn adjacent look elsewhere. It cost me $29 in cab fare to get to Williamsburg and $35 to get to Red Hook. If you’re in Brooklyn for a Nets game you might be alright as the Barclays Center is a short cab ride away. All in all this property is nice, the room is nice, the bed is nice, the shower is nice etc but it’s location isn’t adjacent to almost all of the things a NYC tourist wants to see.
Stayed 3 nights in Dec 2023

2/10 Terrible

Adela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bhairavi, SUDBURY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shakeya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Hayley

Disliked: Cleanliness, property conditions & facilities
This was sufficient for what I needed but I would never stay again. The hotel was barely clean, the elevator was broken, and there was a bad smell in the room the entire time. Not what I would recommend for anyone who wasn’t desperate.
Stayed 3 nights in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities
If you are looking for a low cost option that is relatively close to a subway line that will get you where you need to go, then this is a good option. The employees were very nice and the room was big and comfortable...however the tv didn't really work (it would shut itself off and then channels would not work) so that was a little annoying when I was in the room. Also, the elevator was not reliable at all...so I had to take the stairs up and down from the 4th floor...which I didn't love...but I didn't die so I guess all is well.

6/10 Okay

Aileen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Elevator did not work when we got there, walls are a bit thin. Clumps of hair in shower.
Stayed 1 night in Dec 2023

2/10 Terrible

Anneliese

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Michael

Stayed 1 night in Dec 2023

2/10 Terrible

ronald

Travelled with group
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Brooklyn
Didn’t like location, room was roomy hotel not well kept , ask for towels and trash no room service didn’t happen
Stayed 3 nights in Dec 2023

6/10 Okay

Ariene

Liked: Staff & service
Hard to sleep with the train constantly running. Elevator was broken and my room was on the third floor.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunate night in Brooklyn at the Brooklyn
This one night stay was enough to put me off this hotel for life. Firstly the area is unfortunate for the hotel, in one of the more problematic areas of Brooklyn; I wouldn't recommend walking around at night nearby and I didn't feel safe. Secondly service, the elevator was out which can't be helped and walking up 3 flights of stairs isn't the end of the world; but then being called to be told you need to change rooms at 11pm due a mistake at check in when you are in bed already was not acceptable and that you need to come back to the 1st floor. Finally, to add insult the new room was at 60 degrees, and then told to wait 15 minutes to see if it gets better?! Luckily, they did provide a heater when I requested.
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and pretty nice rule a little bit worn little noisy though in the morning inside and out
Stayed 1 night in Nov 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 3 nights in Nov 2023

2/10 Terrible

Mira

Disliked: Staff & service, amenities, property conditions & facilities
This is definitely not a place for tourists or people out of town. The area is super sketchy specially for a woman and for the same reason the hotel tends to have super sketchy people in the hallways, there is no security and no controlled access to the hotel. Absolutely not a place where you can get a good night sleep as there is people coming and going at all hours of the night including moaning sounds, terrible, terrible experience.
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Stayed 2 nights in Nov 2023