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Hotel stay was very pleasant. Walking distant is 5 minutes from the World Trade Center and 9/11 Memorial. There are shopping areas around that are 8-11 mins walking.
Shanta
Stayed 3 nights in Apr 2024
Response from Sr. Room Operations Manager on 11 Apr 2024
Dear Shanta, Thank you for your excellent review of New York Marriott Downtown and for pointing out our convenient access to many great attractions and shopping in our exciting city. We are delighted you enjoyed your time with us and look forward to welcoming you back for another stay. We are pleased that you left with some great memories to share with friends and family about your time here in New York City!Best Regards,James Hatzidoukas,Sr. Room Operations Manager
10/10 Excellent
Venkateshwar, Chelmsford
8 Apr 2024
Venkateshwar
Stayed 1 night in Mar 2024
Response from Sr. Room Operations Manager on 29 Apr 2024
Dear Venkateshwar, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at New York Marriott Downtown; we hope to see you again soon. Best Regards,James Hatzidoukas,Sr. Room Operations Manager
great place close to one world. very happy with everything
Piotr
Stayed 2 nights in Mar 2024
Response from Sr. Room Operations Manager on 2 Apr 2024
Dear Piotr, Thank you for a wonderful review of New York Marriott Downtown. It is great to know you enjoyed your time here and that we exceeded your expectations. We truly appreciate your kind words and hope you left with some great memories to share with friends and family about your time here in New York City. We look forward to your next visit. Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Room Operations Manager on 26 Mar 2024
Dear Wildania, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to New York City. Best Regards, James Hatzidoukas, Sr. Room Operations Manager
10/10 Excellent
Sonia Tatiana
20 Mar 2024
Sonia Tatiana
Stayed 5 nights in Mar 2024
Response from GENERAL MANAGER on 19 Apr 2024
Dear Sonia, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations, and appreciate your perfect rating. We hope you will come back whenever your travels bring you to New York City.Best Regards,James Hatzidoukas,Sr. Room Operations Manager
2/10 Terrible
matthew
10 Mar 2024
Disliked: Property conditions & facilities
I would of rather slept in my truck
matthew
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 12 Mar 2024
Dear Matthew, Thank you very much for choosing us and offering your feedback. We apologize for the issues you experienced during your stay and want to express that this is not typical or acceptable of our high standards. We hope to have another opportunity to show you our commitment to exceptional experiences; we wish you all the best with your travels.Best Regards,James Hatzidoukas,Sr. Room Operations Manager
Response from Sr. Room Operations Manager on 25 Feb 2024
Dear Rasheda, Thank you for leaving a rating regarding your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We are grateful for your patience and hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Best Regards,James HatzidoukasSr. Room Operations Manager
It was good, the only thing I did not like was that breakfast was not included and buffet was $20 and not much to pick, only eggs homemade fries bread… not worth $20
Karla
Stayed 1 night in Feb 2024
Response from Sr. Room Operations Manager on 19 Feb 2024
Dear Karla, Thank you for taking the time to review our hotel. We are glad you were satisfied with your overall stay, but we regret not meeting all of our expectations. We value your feedback as we are continually striving to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Best Regards,James Hatzidoukas,Sr. Room Operations Manager
The staff was fantastic! They let us check in early and even gave us an upgraded room with a view of the One World Trade Center. We will stay there again!
Response from Sr. Room Operations Manager on 8 Feb 2024
Dear Priyanka, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at New York Marriott Downtown and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,James HatzidoukasSr. Room Operations Manager
10/10 Excellent
Emelyn
15 Jan 2024
Emelyn
Stayed 1 night in Jan 2024
Response from Sr. Room Operations Manager on 16 Jan 2024
Dear Emelyn, All of us at New York Marriott Downtown appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Room Operations Manager on 17 Jan 2024
Dear Pamela, Thank you for the nice rating. We are thrilled we met your expectations for a great stay at New York Marriott Downtown. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards,James HatzidoukasSr. Room Operations Manager
10/10 Excellent
Linda
14 Jan 2024
Linda
Stayed 1 night in Jan 2024
Response from Sr. Room Operations Manager on 15 Jan 2024
Dear Linda, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,James HatzidoukasSr. Room Operations Manager
Great hotel! Amazing location and service was top notch.
Laura
Stayed 3 nights in Dec 2023
Response from GENERAL MANAGER on 9 Jan 2024
Dear Laura, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service and convenient location. We hope you will come back whenever your travels bring you to the city.Best Regards,James Hatzidoukas,Sr. Room Operations Manager
8/10 Good
Greg
4 Jan 2024
Greg
Stayed 1 night in Dec 2023
10/10 Excellent
Rita
3 Jan 2024
Rita
Stayed 1 night in Dec 2023
Response from Sr. Room Operations Manager on 2 Feb 2024
Dear Rita, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New York Marriott Downtown. We look forward to your return and wish you all the best with your future travels.Best Regards,James HatzidoukasSr. Room Operations Manager
6/10 Okay
Ivelisse
27 Dec 2023
Ivelisse
Stayed 2 nights in Dec 2023
Response from Sr. Room Operations Manager on 17 Jan 2024
Dear Ivelisse, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Best Regards,James HatzidoukasSr. Room Operations Manager
10/10 Excellent
Besim
Travelled with family
24 Dec 2023
Liked: Cleanliness, amenities
Besim
Stayed 2 nights in Dec 2023
Response from Sr. Room Operations Manager on 26 Dec 2023
Dear Besim, Thank you for choosing New York Marriott Downtown and for the excellent rating. Wishing you a Happy Holidays and a Joyous New Year! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. We look forward to welcoming you back soon.Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Room Operations Manager on 22 Dec 2023
Dear Ms. Beth, Thank you for choosing New York Marriott Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We hope you left with some great memories to share with friends and family about your time here in New York City. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Room Operations Manager on 6 Jan 2024
Dear Jeanny, Thank you for choosing New York Marriott Downtown. It is wonderful to read that we exceeded all of your expectations. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit.Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Rooms Operations Manager on 12 Dec 2023
Dear Desir'e, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at New York Marriott Downtown. We look forward to welcoming you back on your next visit.Best Regards,James HatzidoukasSr. Room Operations Manager
Response from Sr. Room Operations Manager on 5 Dec 2023
Dear Hiroe, Thank you for the generous review of New York Marriott Downtown. We strive to provide every guest with a memorable and rejuvenating stay; we appreciate you recognizing our efforts! It is great to know how much you enjoyed our spotless rooms and our associates. Thank you again for being our guest, and we hope you left with some great memories to share with friends and family about your time here in New York City.Best Regards,James HatzidoukasSr. Room Operations Manager
10/10 Excellent
Jessica
26 Nov 2023
Jessica
Stayed 2 nights in Nov 2023
Response from Sr. Room Operations Manager on 17 Dec 2023
Dear Jessica, We are thrilled you had an excellent stay at New York Marriott Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,James Hatzidoukas
Response from Sr. Room Operations Manager on 29 Nov 2023
Dear Amneris, We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with our excellent service, well-appointed accommodations, and convenient location. We hope you will come back whenever your travels bring you to New York City.Best Regards,James HatzidoukasSr. Room Operations Manager
Staff was super friendly and helpful. Would definitely come back!
Martin
Stayed 2 nights in Nov 2023
10/10 Excellent
Kathleen
6 Nov 2023
Kathleen
Stayed 2 nights in Nov 2023
8/10 Good
Timothy
Travelled with partner
15 Oct 2023
Very nice
Timothy
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Timothy, Thank you for staying at New York Marriott Downtown and for your kind rating. We could not be happier that you were impressed with our service, accommodations, and amenities. It was our pleasure to host your visit, and we look forward to your return.Best Regards, Patricia FrancoGeneral Manager
8/10 Good
Ilda
Travelled with family, Travelled with family and small children
Dear Ilda, We are thrilled you had an excellent stay at New York Marriott Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Patricia FrancoGeneral Manager
Dear Jackie, Thank you for the five-star rating. We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations, and we hope you will come back whenever your travels bring you to New York City.Best Regards, Patricia Franco,General Manager
Stayed for a conference. Easy walking to many places- food, shopping, 911 memorial.
Keri
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Keri, Thank you for the lovely feedback while in our city for the conference. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and look forward to seeing you at New York Marriott Downtown again soon. Best Regards, Patricia Franco,General Manager
Definitely a great location and place to stay with family.
Hala
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Hala, Thank you for such a wonderful review of New York Marriott Downtown. It is great to know you enjoyed our location and that you found us a perfect place to stay with family. We want to provide everything you need for a satisfying stay or family vacation, and we are glad we exceeded your expectations. We truly appreciate your kind words, and we hope you left with some great memories to share with friends and family about your time here in New York City. Please visit us again soon.Best Regards, Patricia Franco,General Manager
10/10 Excellent
Alisa
2 Sept 2023
Alisa
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Alisa, It was a pleasure receiving your fantastic rating for New York Marriott Downtown. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.Best Regards, Patricia Franco,General Manager
For a Marriott corporation who i worked for i am shocked how your customer service has failed. Its not about the money but it is about customer service which the Marriott downtown NYC is lacking. Reevaluate yiur staff Bill Marriott and stand up for your name.
Susan
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Susan, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you this was an isolated incident. Best Regards, Patricia Franco,General Manager
10/10 Excellent
Victor
7 Aug 2023
Victor
Stayed 3 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Victor, Thank you for being our guest. We are delighted you enjoyed your stay at New York Marriott Downtown. It is nice to know that we exceeded your expectations with and appreciate your high rating. We hope you will come back whenever your travels bring you to New York City.Best Regards, Patricia Franco,General Manager
10/10 Excellent
Ashraf
30 July 2023
Ashraf
Stayed 2 nights in Jul 2023
Response from General Manager on 24 Aug 2023
Dear Ashraf, Thank you for rating your experience at the New York Marriott Downtown. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Best Regards, Patricia FrancoGeneral Manager
6/10 Okay
Heather
24 July 2023
Heather
Stayed 2 nights in Jul 2023
Response from General Manager on 19 Aug 2023
Dear Heather, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Best Regards, Patricia FrancoGeneral Manager
I had paid for bed and breakfast in 5 star hotel rating.
The staff at breakfast were rude and said that my breakfast is only item per person from breakfast menu and since I had paid for two people therefore I was only able to have two items only and get charged for other items. This if you have orange juice and coffee or toast that’s your two items done. Never experienced this type of service in 5 star hotel.
Ashwin
Stayed 5 nights in Jul 2023
Response from General Manager on 18 July 2023
Dear Ashwin, Thank you for taking the time to share your review. Please accept our apologies for the concern you had during breakfast. We appreciate you bringing this to our attention. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, David Sharkey, General Manager