Property entrance
Check availability

Reviews of Neptune Hotel

2 out of 5
Neptune Hotel
1461 Broadway, Brooklyn, NY

Reviews

4.2
Rating 10 - Excellent. 26 out of 402 reviews" "
Rating 8 - Good. 41 out of 402 reviews" "
Rating 6 - Okay. 57 out of 402 reviews" "
Rating 4 - Poor. 75 out of 402 reviews" "
Rating 2 - Terrible. 203 out of 402 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

2/10 Terrible

Joe

Stayed 3 nights in Apr 2023

2/10 Terrible

Kayla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff, horribly unclean room, check in took 45 minutes because no one was there for 20 then they couldn’t find my reservation for another 25. Bullet holes in the wall, building is falling apart. Bathroom was disgusting and the whole place smelled like cigarettes. No sheets just a comforter than probably isn’t washed. Absolutely horrible.

2/10 Terrible

Anthony

Disliked: Staff & service, amenities, property conditions & facilities
First of all no parking,,,,rooms have no heat and who in their right mind would be sharing a bathroom in a motel we're homeless people usually are the next one clients
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY DON'T ACCEPT ANIMAL SERVICE!
They rejected us due to our animal service!
Stayed 4 nights in Dec 2022

2/10 Terrible

Sarah

Stayed 1 night in Dec 2022

8/10 Good

Lara Nathiely Rodrigues Dos

Travelled with group
Good
Stayed 1 night in Dec 2022

2/10 Terrible

Gabriella

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was filthy. Floor was sticky, doorknob was slimy. Shared bathroom didn't have soap and the shower curtain was dingy and held on by rusty curtain holders. Everything smelled bad. The doors had physical metal keys and the locks seemed easily jimmied. We did not feel safe in this hotel and didn't even stay the night. Do NOT stay here.

6/10 Okay

Sherri

Business traveller
Liked: Staff & service
Stayed 2 nights in Nov 2022
Response from S on 15 Nov 2022
Thanks for your feedback. We try to make it better everyday.

2/10 Terrible

Johannes

Disliked: Cleanliness, property conditions & facilities
Location was great but just about everything else was not

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I would not recommend this hotel. We woke up to mice in the room!
Stayed 2 nights in Oct 2022

2/10 Terrible

Abdullah

Stayed 2 nights in Sep 2022

4/10 Poor

Kenrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very dirty and gross, there were mice in my room and it had a very bad odor. DON’T RECOMMEND IT AT ALL.
Stayed 3 nights in Sep 2022

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't receive me at the hotel, they said it was full and they didn't respect the reservation.
Stayed 1 night in Sep 2022

2/10 Terrible

Kota

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't understand why expedia lists this hotel when it's such a terrible hotel. Even so, New York is crazy about the hotel industry, and I hate New York!
Stayed 1 night in Sep 2022

4/10 Poor

Alua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Darius

Stayed 2 nights in Aug 2022

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely no good
Stayed 2 nights in Jul 2022

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely horrible
Stayed 1 night in Jun 2022

6/10 Okay

Malcolm

Stayed 3 nights in Jun 2022

2/10 Terrible

Sangjin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Shawn

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms & hallways were tiny, had one bathroom for each floor (not mentioned in booking), heat didn't work in room. When we told front desk, their response was "well look how you're dressed. Put on a coat" charged us a $20 cash deposit to get key (not mentioned in booking). Entire building looking like it hadn't been cleaned ever.
Stayed 3 nights in Apr 2022

2/10 Terrible

kienan

Disliked: Cleanliness, amenities, property conditions & facilities
There was blood and burn holes all over the bed
Stayed 1 night in Apr 2022

2/10 Terrible

Renays

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
It was definitely the worst experience I've ever had in a place to stay. I am usually the person who doesn't care at all where to sleep, but this place I just couldn't. It was dirty and stinks the whole place. Our room had electrical wires all around, the fire detector was broken (so people could smoke in the room), it smells like smoke everywhere, the carpet has never been clean in year, there was infiltration bubbles on the wall, the bed smelled so bad, the one mirror on the room was broken and exposed, there was an attick entrance inside the room (we don't know if was still an entrance), the door barely locked, you could clearly hear people talking on the other rooms. The pictures on the website are completely different from what I've seen while I was there, and I captured everything on camera to have proof. If you can, do not stay here ever. Even if you don't care for a super clean place. This place is over limits. We didn't even stayed. We went into the room, almost threw up with the smell, sat for a minute, got our stuff and left. It was impossible to be there.
Stayed 2 nights in Dec 2021

2/10 Terrible

Pierre

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not a hotel!!! The room was filthy and so were the bathrooms that everyone shares
Stayed 2 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Description and photos not accurate
Terrible hotel. I entered late at night and the front door was open with no security at all. There was someone in the street outside injecting themselves with drugs. When I was trying to check-in, the person came in asking to use a toilet in the hotel. The hotel then allowed that person to use a toilet which is one made available for guests in the hotel who don't have en suite rooms. The hotel refused to accept any card payments and demanded cash upon check-in. The reception area was filthy and furniture there was falling apart. I could not have stayed in this place even if they were paying me to be there. The reception person was completely unhelpful and only interested in watching sport on his phone. I left as soon as I was able to. I suggest you completely avoid this hotel. This is not an experience I expected to find on Hotels.com and It was a very distressing experience to have to find somewhere at the last minute late at night instead of staying here.
Stayed 1 night in Dec 2021

2/10 Terrible

Kevin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
i dont like anything about this property
Stayed 1 night in Nov 2021

2/10 Terrible

Yunus Kaya

Disliked: Staff & service, amenities, property conditions & facilities
Disaster
Stayed 1 night in Nov 2021

2/10 Terrible

Perkins

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of the building is like a haunted house..
Stayed 1 night in Nov 2021

2/10 Terrible

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place ever
Bed was absolutely horrible ,door wasnt safe I felt like a prisoner but I was just happy to be in a room
Stayed 1 night in Nov 2021

4/10 Poor

gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
It was horrible, dirty and people smoking and noise all day all night. Tris should be your last option
Stayed 2 nights in Oct 2021

2/10 Terrible

Darnelle

Disliked: Cleanliness, staff & service, property conditions & facilities
It was absolutely disgusting ! I will never go back !
Stayed 1 night in Sep 2019

4/10 Poor

Marina

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2021

2/10 Terrible

claude

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Faatimah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run
They didn’t let us check in . You can hear people having sex from the lobby . The building looks like a old abandon junkie halfway house . There’s no window and gate down all around the hotel . There’s no elevator Jus dusty stairs and rugs . They don’t even accept debit cards or credit cards or any cards in that matter . They have shared bathrooms during a pandemic and over charge you
Stayed 1 night in Oct 2021

2/10 Terrible

LiseAnne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting!
I did NOT stay! It was disgusting. Cash only. Shared bathroom. Filthy. It looked like a crack house of some kind.
Stayed 1 night in Sep 2021

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

San Myat

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bathroom is share . too crowded . unsafe
Stayed 1 night in Sep 2021

2/10 Terrible

Nekai

Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude and unprofessional
Stayed 1 night in Jul 2021

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Neptune Hotel
Somebody got shot before we got there outside. This hotel looks like where prostitution is active, and ppl go to do drugs. It is THE FILTHIEST “HOTEL” I have ever seen. The pictures are THE FURTHEST FROM ACCURATE. We did not even stay.
Stayed 1 night in Jul 2021

6/10 Okay

Brandon

Liked: Staff & service
Stayed 9 nights in Jun 2021
Response from Sera on 16 June 2021
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jun 2021
Response from S on 11 June 2021
Thank you for staying with us! Please come again!

2/10 Terrible

Shelly-Ann

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Sera on 16 June 2021
We are so sorry your stay with us was not of your liking. Please let us know what the problem was so we can address it.

6/10 Okay

Julius

Liked: Staff & service
Stayed 1 night in Apr 2021
Response from nepdol on 3 May 2021
Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No needs to go there at all
Stayed 2 nights in Apr 2021
Response from Sera on 16 June 2021
We are sorry you did not enjoy your stay with us. Please let us know what affected you so we can address it.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

Mercy A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

2/10 Terrible

Olivia

Stayed 1 night in Dec 2020