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Reviews of La Quinta Inn and Suites by Wyndham Long Island City

2.5 out of 5
La Quinta Inn and Suites by Wyndham Long Island City
9 02 38th Ave, Long Island City, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 154 out of 279 reviews" "
Rating 8 - Good. 62 out of 279 reviews" "
Rating 6 - Okay. 20 out of 279 reviews" "
Rating 4 - Poor. 15 out of 279 reviews" "
Rating 2 - Terrible. 28 out of 279 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Neil

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is no longer open
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Stayed 3 nights in Nov 2022

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property seems to not be well maintained. Our room door was busted and needed to be forced to shut and open. The heating unit in the room was very noisy and did not shut off when the desired temp was reached; we were up all night lowering the thermostat every hour or so, but it didn’t work.
Stayed 1 night in Dec 2022
Response from Dean Riddle GM on 15 Jan 2023
Thank you for your review

2/10 Terrible

Rachel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a complete disaster of a stay. When checking in, I asked if there was some sort of free upgrade available, which a simple no would have been fine and I would have understood. It was something that I figured would cause no harm in a simple ask. However, what was not acceptable was the response I got from the coworker to the kind lady who was checking me in. "At the price you paid, absolutely not." said in the most snarky attitude in voice. And I wish my problems ended there, but that pretty much set the tone for the entire night. When me and my guess went up to our room for check in, we hand a extremely hard time trying to open and close the door. It was scraping the door frame so badly, that it made an incredibly loud sound, and did this everytime that it opened. Upon going into the room, it seemed clean enough as we took our first looks around and settled in. I decided to call down to the front and ask for extra toiletries and for extra pillows. After receiving stuff, was told that there was only one clean pillow left in the hotel, and so they would only provide one. As I looked closer at the toiletries, I noticed a few things, one of which was several of them had already been used and where inconsistent with the amounts in them. Then when I went to go open a lotion bottle, the whole inside was covered in tiny, stubbly, what I assumed to be hairs. Unfortunatly, I do not have enough characters to explain the rest of this, or the rudeness of the staff.Contact for more
Stayed 1 night in Nov 2022
Response from Dean Riddle GM on 21 Nov 2022
Sometimes things don't go as planned, we are reviewing the video and audio recordings to improve our services. Thank you for your comments.

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel
Stayed 1 night in Nov 2022
Response from Dean Riddle GM on 15 Jan 2023
Thank you for your review

10/10 Excellent

Caelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quiet and clean. Check in was super easy and the front desk staff was very friendly and helpful.
Stayed 1 night in Oct 2022
Response from Dean on 19 Nov 2022
Thank you for your review

6/10 Okay

Mitchell

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel was clean inside with a great breakfast. Parking was difficult and the area it is was dirty and felt unsafe for a family to be walking around. If you need a hotel in Long Island this is a good option. Next time I will choose to stay out of the long Island area.
Stayed 1 night in Oct 2022
Response from Dean on 19 Nov 2022
Thank you for your review

10/10 Excellent

David

Stayed 3 nights in Jul 2022
Response from Dean on 19 Nov 2022
Thank you for your review

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms and beds were comfortable
Stayed 2 nights in Sep 2022
Response from Dean on 19 Nov 2022
Thank you for review

10/10 Excellent

Dariena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really good, clean, new, the staff was very friendly and helpful. The breakfast was good, the only thing was the small area for breakfast. The lady that helped at breakfast was very nice and helpful. Overall i will stay again at La Quinta. :)
Stayed 2 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was clean, front staff were friendly and answered any questions we had. The area around the hotel was industrial so you have to travel to get some food but no complaints about the facility. They also run a shuttle to the subway station during the evening hours which is a big plus. The walk isn’t far from the hotel but after a full day of walking around Manhattan it’s nice to shave a half mile off.
Stayed 4 nights in Sep 2022

6/10 Okay

Candisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I'm not going thrkugh expedia again. I checked outvesrly and left s day early. I was told it was up to the property mamager ablut a refund about the last day i never stayed and they never gor back to me about it...never again.
Stayed 3 nights in Sep 2022

4/10 Poor

Brenden

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Room was dirty. Hair on walls and I’m not great condition. Messed up paint and flickering lights.
Stayed 4 nights in Sep 2022

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy for an early am flight
Just one quick night post US Open. Wanted to be close to LGA for early am flight. As promised. Close east convenient.
Stayed 1 night in Sep 2022

8/10 Good

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. AC noisy Staff were very helpful Room service uses an outside service - the food was extremely expensive and awful. Avoid! Easy 10 mins walk to F-line train. Disposable coffee cups - as in all US hotels, the disposability culture is shocking to a European.
Stayed 2 nights in Aug 2022

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Aug 2022

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was adequate
Stayed 2 nights in Aug 2022

4/10 Poor

Sumire

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Staff were not accommodating and were frequently on their personal phones watching shows or talking on speaker phone. Does not have a first aid kit available for their staff or guests. Not helpful.
Stayed 3 nights in Jul 2022
Response from Dean Riddle GM on 27 July 2022
Thank you for your review , just to clarify our the staff members that you interact with were doing online training because they have to pass test to continue working, while combining their daily duties of the front desk.

10/10 Excellent

Linette, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked is that it was quite. The staff was very attentive especially when the incident happened that the fire alarms was set up and we received all the information and updates we needed. To make sure that we were all calm. The staff was on point. The hotel room was very clean and neat. Thank you for your amazing service.
Stayed 1 night in Jul 2022

8/10 Good

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great, the area is not ideal, and I wouldn’t walk around at night, but the location itself and the hotel were good. Breakfast was disappointing, less than advertised
Stayed 2 nights in Jul 2022

6/10 Okay

Stanko

Travelled with partner
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jul 2022

10/10 Excellent

Woosung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, helpful staff. Not in a great area. Very dirty area and you have to walk several blocks to get to the subway....
Stayed 5 nights in Jul 2022

10/10 Excellent

RIck

Stayed 2 nights in Jul 2022

6/10 Okay

Yonghyun

Stayed 1 night in Jul 2022

2/10 Terrible

Deborah

Stayed 1 night in Jun 2022

2/10 Terrible

Jada

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Worst hotel ever all due to the insensitive staff. We arrived to a disgusting bathroom and our room was not cleaned the entire time, but it was evident someone entered our room. Asked for a refund on the first night and was denied. I will press charges. Don’t stay here!!
Stayed 4 nights in Jun 2022
Response from Dean Riddle GM on 28 June 2022
Thank you for your review, we cannot assure any guest the location on the building that they are going to get, most of our guest want higher floor but we only have so many rooms to give, we honor the reuest for an early check in and the only rooms we had at the time were in the 4th floor. at 7:30 you came downstairs after been in the rom for 7 hours and ask for a refund due to the view and that the room "smelled", we send housekeeping and the restroom was dirty you were in the room for 7 hours but never notice even when you took a shower. We offer to change your room to the second floor which you declined and that is the end of the story. To future guest if by any chance there is something incorrect in your room at check in please don't wait 7hrs to tell us, we are here to help and we want to make sure all of you enjoy your stay with us, Sometimes we have unrealistic expectation and we get disappointed.

2/10 Terrible

Thomas

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Dean Riddle GM on 28 June 2022
Thank you for your review

10/10 Excellent

SALVADOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chelsea very good service
Stayed 2 nights in Jun 2022
Response from Dean Riddle GM on 28 June 2022
Thank you for your review

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good!
It was very nice overall. I didn't expect it to be really nice or clean but it surprising was extremely nice and really clean. Some cons are the location, it's not in a great part of the city and the nearest metro station is still about a 10 minute walk through some sketchy areas and at night there aren't many street lights on the streets surrounding the hotel. In addition, the air conditioning is LOUD, every single time it came on during the night, it spooked me awake, it sounded like a jet engine. Also, my room didn't come with a safe (not sure if this is Every room though). Overall, It was good enough for my trip! I didn't plan on spending any time in the hotel anyways, only using it as a place to sleep and bathe and it was great! The front desk also has luggage holding/storage which is helpful if you come early or leave later in the night and still want to sightsee around the city.
Stayed 1 night in Jun 2022
Response from Dean Riddle GM on 28 June 2022
Thank you for assertive review it will be very helpful for other guess

8/10 Good

LATONYIA ELAINE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options could’ve been better. No meat or eggs served. Basic. Room small but get what you pay for. Quiet. Front desk was pleasant.
Stayed 4 nights in Jun 2022
Response from Dean Riddle GM on 28 June 2022
Thank you for your review

8/10 Good

Lianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is really nice, close to the train and bus stops and the staff was very accommodating.
Stayed 4 nights in Jun 2022

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in Jun 2022

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people very nice
Stayed 3 nights in Jun 2022

2/10 Terrible

Shailesh Kumar, Kirkland

Stayed 5 nights in May 2022

10/10 Excellent

Pratibha

Stayed 3 nights in May 2022

10/10 Excellent

Cheyenne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Dean on 25 May 2022
Thank you for your review

10/10 Excellent

Vaishali

Stayed 1 night in May 2022

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new NYC favorite
I have to travel to NYC 4-6 times a year for business in Manhattan. I have always stayed in Manhattan, but the room prices are just ridiculous. I decided to give this hotel a shot and could not be happier. Chelsea and all of the staff were very friendly. The room was clean and the bed was comfortable. The surrounding area is more industrial and adjacent to a large housing project, but I never felt uncomfortable with the area. There were not many dining options as far as I could tell. I just took the F subway and was in Manhattan for whatever dining or entertainment I was looking for. Having the subway stop 5 minutes away was great, easy access to Manhattan and LGA. If you want a clean, comfortable and fairly priced room, this is the place for you.
Stayed 1 night in May 2022

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast and more room cleaning and It would be perfect
Stayed 3 nights in May 2022

2/10 Terrible

Jian

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible front desk service, works like a robot, no emotional rudeness, fake smile, can't handle problem numb work, impatient, trainee manager she's terrible 👎, only does basic things, lacks manager's wisdom.
Stayed 1 night in May 2022

8/10 Good

Ricardo

Stayed 3 nights in May 2022
Response from Dean on 25 May 2022
Thank you for your review

10/10 Excellent

Cathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Ludmila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the price. The hotel staff was very nice and friendly.
Stayed 5 nights in May 2022
Response from Dean on 25 May 2022
Thank you for your review

10/10 Excellent

Chaniqua

Liked: Cleanliness, staff & service, property conditions & facilities
This is the place to stay!! Loved my “handicap” room! Definitely recommend but fly in to LaGuardia or JFK not EWR (New Jersey). Other than the hotel is super dope!
Stayed 2 nights in May 2022
Response from Dean on 25 May 2022
Thank you for your review

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , comfortable and quiet
Stayed 2 nights in May 2022
Response from Dean on 25 May 2022
Thank you for your review

10/10 Excellent

tim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice property & staff
Stayed 1 night in May 2022
Response from Dean on 25 May 2022
Thank you for your review