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Reviews of EVEN Hotel New York - Midtown East, an IHG Hotel

4 out of 5
EVEN Hotel New York - Midtown East, an IHG Hotel
221 East 44th Street, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 674 out of 1159 reviews" "
Rating 8 - Good. 320 out of 1159 reviews" "
Rating 6 - Okay. 102 out of 1159 reviews" "
Rating 4 - Poor. 34 out of 1159 reviews" "
Rating 2 - Terrible. 29 out of 1159 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chibuzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Janis, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, accessible.
Stayed 5 nights in May 2024
Response from Ops on 22 May 2024
Thank you for staying with EVEN Hotels, Midtown East. We hope to see you again in the future.

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ops on 22 May 2024
Thank you for staying with EVEN Hotels, Midtown East. We hope to see you again in the future.

8/10 Good

Alexandra, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from EVEN Team on 20 May 2024
Hi Alexandra,Thanks for the review we value your feedback.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justin was excellent!
Stayed 5 nights in May 2024
Response from EVEN Team on 15 May 2024
Hi Emma,Thanks for the review we value your feedback. Hope to see you again soon!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just behind grand central station. The room was clean and the breakfast was good.
Stayed 4 nights in May 2024
Response from EVEN Team on 15 May 2024
Hi Megan,Thanks for the review we value your feedback. Hope to see you again soon!

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - a 5 min walk from Grand Central and easy walk to 5th Avenue and Broadway. Modern super clean rooms - big enough for 2 people with big suitcases. Breakfast is cooked to order (vs buffet or light continental) which makes for a nice change when you get it included in your room rate.
Stayed 8 nights in May 2024
Response from EVEN Team on 15 May 2024
Hi Kate,Thanks for the review we value your feedback. Hope to see you again soon!

10/10 Excellent

JuanCarlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from EVEN Team on 13 May 2024
Hi Juan Carlos,Thanks for the review we value your feedback!

10/10 Excellent

Whitney

Stayed 1 night in Apr 2024
Response from EVEN Team on 15 May 2024
Hi Whitney,Thanks for the review we value your feedback. Hope to see you again soon!

2/10 Terrible

Ahsan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My experience at the EVEN hotel was very bad. The biggest issue was the unprofessionalism of the staff and the bad customer service. Upon our arrival, the cooler in our room wasn't functioning, which was concerning as we needed it to store medication and beverages. Despite notifying the front desk, we were assured that the cooler would be fixed. However, upon returning to the hotel later, we found the issue unresolved. It took multiple calls and an additional 20-minute wait for maintenance to finally address the problem. On the third day, a fuse in our room malfunctioned, resulting in a complete loss of electricity. Despite our complaints, the issue remained unresolved until the following day. Furthermore, the valet parking staff demonstrated a shocking level of rudeness and unprofessionalism. Not only were we initially given incorrect pricing information upon booking, but the staff's demeanor was consistently dismissive and disrespectful throughout our interactions. During breakfast, we were met with chaos in the kitchen, with staff members audibly arguing and displaying clear dysfunction. Our order was botched, and to add insult to injury, the food served made my father ill for the following day. When we brought these issues to the attention of the hotel manager, the response was wholly inadequate. We were offered a mere $50 fee waiver from our bill. It's evident that the hotel failed to conduct proper inspections of our room prior to our check-in.
Stayed 4 nights in May 2024
Response from EVEN Team on 10 May 2024
Hi Ahsan,We apologized for all the inconveniences during your stay we strive to give every guest an amazing experience. Your feedback is important to us to help make change in our brand.

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was bigger than most equal hotels in the area. The included workout equipment in the room was a huge plus.
Stayed 3 nights in Mar 2024
Response from EVEN Team on 9 May 2024
Hi Bianca,Thanks for the review we value your feedback!

10/10 Excellent

Helene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and amenities were excellent. From the front desk, to food service and housekeeping. Everyone was friendly and very accommodating. It felt like home away from home. Justin took care of all our needs and concerns, Ricardo is a super friendly, entertaining mixologist and Kamala a gracious server. We can’t wait to return.
Stayed 2 nights in May 2024
Response from EVEN Team on 6 May 2024
Hi Helene,Thanks for the great reviews we will share your kind words with the staff. We value your feedback hope to see you again soon!

8/10 Good

Jessica

Travelled with family
Liked: Property conditions & facilities
Nice,clean hotel in a good location. Friendly staff.
Stayed 1 night in Apr 2024
Response from EVEN Team on 3 May 2024
Hi Jessica,Thanks for the review we value your feedback

10/10 Excellent

Faith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Extra shout out to Kevin who helped my husband in the gym. My husband is a serious gym goer and is actually pretty advanced when it comes to training. He and Kevin talked shop about mobility and functional training. Kevin even helped my husband with some dynamic stretches and trigger points for his shoulder. My husband appreciated it so much that he nagged me to write this review. Go Kevin! The hotel was great. Location, staff, cleanliness, comfort, and ease of check-in/out are all top notch.
Stayed 3 nights in Apr 2024
Response from EVEN Team on 3 May 2024
Hello,Thanks for the great review we will share your kind words with Kevin. Hope to see you again soon!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this property. The staff made us feel welcomed and quickly resolved any issues. Location was great, walking distance to many things. The 2nd floor patio was a nice place to relax with a drink.
Stayed 2 nights in Apr 2024
Response from EVEN Team on 27 Apr 2024
Hi Mary,Thanks for the review we value your feedback. Hope to see you again soon!

2/10 Terrible

EMRAH

Travelled with family
The number of staff is definitely not sufficient. There are not many people walking and there was only one person serving the breakfast. One day we waited for 45 minutes and could not even get the breakfast. We were told that the kitchen would not get a new order until a new notice. Although we paid for the breakfast, we could not have it on that day and stopped trying again. The staff are not friendly or smiling. The lobby is really of poor quality as it feels like a canteen rather than a comfortable place. Overall, we are really disappointed with the service and quality of the hotel even though we did not pay less.
Stayed 7 nights in Apr 2024
Response from EVEN Team on 27 Apr 2024
Hello,We apologies for your experience at breakfast. We strive to give each guest a positive experience please know we value your feedback.

2/10 Terrible

Tawnia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are smaller than a pocket
Stayed 2 nights in Mar 2024
Response from EVEN Team on 26 Apr 2024
Hello,Thanks for the review we apologies for not meeting your expectation however, we offer premium room with bigger space.

4/10 Poor

Kristle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from EVEN Team on 20 Apr 2024
Hello,We value your feedback, apologies for not meeting your expectation. We strive to give every guest a positive experience. Hope we get the opportunity to serve you again

6/10 Okay

Fraser

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I found the hotel to be in an excellent location to explore New York. Our room was very comfortable, clean and modern. On a negative note I didn’t find any of the hotel reception staff particularly helpful or approachable. They failed to volunteer information regarding my bill regards all charges which would have been helpful to me and taken some of the stress away for my otherwise very enjoyable trip.
Stayed 5 nights in Apr 2024
Response from EVEN Team on 25 Apr 2024
Hello, First we apologized for the inconvenience we the staff note helping with your hotel bill info. We strive to give every guest a positive experience, hope to see you again soon!

8/10 Good

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from EVEN Team on 19 Apr 2024
Hi Lisette,Thanks for the review we value your feedback.

8/10 Good

Rakshit, San Diego

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from EVEN Team on 13 Apr 2024
Hi Rakshit, Thanks for the review we value your feedback.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Even Hotel. It is conveniently located near many attractions. Staff were very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from EVEN Team on 11 Apr 2024
Hi Diana, thanks for reviews we value your feedback. Hope to see you again soon!

8/10 Good

Kaylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was lovely. The front desk and other staff members were friendly and helpful. Overall everything was clean.
Stayed 2 nights in Apr 2024
Response from EVEN Team on 11 Apr 2024
Hi Kaylyn, thanks for the review we value your feedback.

6/10 Okay

Viola

Travelled with group
Liked: Cleanliness, staff & service, amenities
Issue with lighting in the room flickering. Also, didn’t realize that the hotel didn’t have their own parking. We also didn’t know that we couldn’t leave and return without being charged another charge. We had to take a friend to the airport before the rest of the group at 3 am and found out that we had to pay again when we returned and reparked. So for less than 24 hours, we paid 110 before tax.
Stayed 1 night in Apr 2024
Response from The Even Team on 9 Apr 2024
Hello Viola, Thank you for taking the time to leave this review. The parking garage is separate from the EVEN midtown property. We are sorry to see there was something wrong with your lights and would have definitely been able to send someone to investigate it for you. We hope to have you back soon so we can turn your experience around.

10/10 Excellent

Suzann

Stayed 2 nights in Apr 2024
Response from EVEN Team on 28 Apr 2024
Hi Suzann,Thanks for the review we value your feedback.

10/10 Excellent

Amando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from EVEN Team on 11 Apr 2024
Hi Amando, thanks for the review we value your feedback.

6/10 Okay

Alena

Stayed 1 night in Apr 2024
Response from The Even Team on 9 Apr 2024
Hello Alena, Thank you for staying at EVEN Hotel Midtown. We would love to hear more on your stay and what we can improve for the future.

10/10 Excellent

Keri

Stayed 2 nights in Apr 2024
Response from EVEN Team on 27 Apr 2024
Hi Keri,Thanks for the review we value your feedback.

10/10 Excellent

HARUTYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great service.
Stayed 7 nights in Mar 2024
Response from The Even Team on 9 Apr 2024
Hello Harutyun, Thank you for taking the time to leave this review. We are so happy to see you enjoyed our location and service. We hope to see you soon!

10/10 Excellent

Gabriela

Travelled with partner
Liked: Amenities
I say this every single time: I’LL BE BACK!
Stayed 5 nights in Mar 2024
Response from EVEN Team on 5 Apr 2024
Hi Gabriela, thanks for the amazing review we value your feedback. Hope to see you again soon!

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean
Stayed 2 nights in Mar 2024
Response from The Even Team on 3 Apr 2024
Hello Brittney, Thank you for staying at EVEN Hotel Midtown East. We greatly appreciate your feedback. We hope to see you soon!

10/10 Excellent

kathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was perfect, the bed and bedding were wonderful - just right after a long day walking around NYC! While I did not use the work-out stuff in the room (yoga mat, yoga ball and elastic bands!) I thought they were a great idea.
Stayed 2 nights in Mar 2024
Response from The Even Team on 3 Apr 2024
Thank you for staying at EVEN Hotel Midtown East. We greatly appreciate your feedback. We're so happy to see you enjoyed your stay with us. We hope to see you soon!

4/10 Poor

Nazila

Travelled with family
Disliked: Cleanliness
I left some memorable photos in the room, and they never returned it to me. I called 5 times, and every time the staff gave me the different information and at the end they just said they didn’t find it. Nobody even bothered to call back or make some effort to help.
Stayed 4 nights in Mar 2024
Response from EVEN Team on 1 Apr 2024
Hello, apologies for the inconvenience. We checked in our lost and found department nothing was found.We strive to give each guest the best experience. Hope to see you again.Best,Even Team

8/10 Good

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 employee at the breakfast area. Too difficult for her, but she did as many as could. OVERALL the area was great in all aspects.
Stayed 1 night in Mar 2024
Response from EVEN Team on 29 Mar 2024
Hi Luz,Thanks for taking your time writing this review. Please know that we value your feedback!

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few minor issues —dead light remote battery so could turn off lights in room. Nearest ice machine empty or broken. Used sponge left on floor. But staff responded really quickly when asked zbuyt battery and ice. Thank you!
Stayed 2 nights in Mar 2024
Response from EVEN Team on 29 Mar 2024
Hi Elaine, Apologies for the inconveniences however, we are glad to hear the staff members responded quickly with their effort to assist you.Hope to see you again soon!

10/10 Excellent

Eugene

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from EVEN Team on 29 Mar 2024
Hi Eugene, thanks for the review we value your feedback.

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness
It was in a great location Most of the plugs in the room did not work.
Stayed 4 nights in Mar 2024
Response from EVEN Team on 28 Mar 2024
Hello, thanks for taking your time to write this review. Apologies for the plugs in the room , most rooms are currently in the process of being updated. Please know we value your feedback. Hope to see you again soon!

10/10 Excellent

Giancarlo, Weston

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from EVEN Team on 28 Mar 2024
Hi Giancarlo, thanks for the review we value your feedback.

10/10 Excellent

Matthew, Wake Forest

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, helpful and friendly. Hotel room and public areas were VERY clean. Reasonable price in terrific location. Will stay here again particularly if I am in eastside of mid-town.
Stayed 2 nights in Mar 2024
Response from EVEN Team on 25 Mar 2024
Hi Matthew, thanks for the great review we value your feedback.

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Even Team on 26 Mar 2024
Hello Christian, We are so happy to see you enjoyed your stay with us. We hope to see you soon!

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from The Even Team on 26 Mar 2024
Hello Joshua, Thank you for taking the time to write this review. We are saddened to see that you did not have a good stay wit us. We'd love if you can please elaborate more on your experience so we can do better next time.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EVEN Team on 21 Mar 2024
Hi Kevin, thanks for the review we value your feedback.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and central to many attractions.
Stayed 3 nights in Mar 2024
Response from EVEN Team on 21 Mar 2024
Hi M, thanks for the review we value your feedback.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EVEN Team on 21 Mar 2024
Hi Pamela, thanks for the review we value your feedback.

10/10 Excellent

Bogdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern building with very clean and nicely furnished rooms. Very good position, just next to Chrysler Building yet in a quieter street.
Stayed 5 nights in Mar 2024
Response from EVEN Team on 16 Mar 2024
Hi Bogdan, thanks for the review we value your feedback. Hope to see you again soon!

8/10 Good

Mussie Delelegn

Liked: Cleanliness, staff & service, property conditions & facilities
hotel staff are great and helpful. I particularly appreciated the support of Yan in attending to my requests and finding solutions
Stayed 4 nights in Mar 2024
Response from EVEN Team on 13 Mar 2024
Hi Mussie, thanks for the review we will relay the message to Yan. Hope to see you again soon!

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at Even Hotel - Midtown several times. You can’t beat the location! It’s always clean, staff friendly, and the beds are super comfy!
Stayed 2 nights in Mar 2024
Response from EVEN Team on 13 Mar 2024
Hi Samantha, thanks for the great review. Hope to see you again soon!

8/10 Good

Pruthvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice.
Stayed 1 night in Mar 2024
Response from EVEN Team on 13 Mar 2024
Hi Pruthvi, thanks for the review we value your feedback!

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great! The bed was extremely comfortable and so were the pillows. The room’s size was big for New York hotels. The rooms were updated and felt really clean, which is most important to me.we also enjoyed being in midtown. Walkable to coffee shops and shopping in the AM. Will be staying here again!
Stayed 2 nights in Mar 2024
Response from EVEN Team on 11 Mar 2024
Hi Marilyn, thanks for the great reviews we value your feedback. Hope to see you again soon!

10/10 Excellent

Marylin

Stayed 2 nights in Mar 2024
Response from EVEN Team on 30 Mar 2024
Hi Marylin, thanks for the review we value your feedback!