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Reviews of EVEN Hotel Brooklyn, an IHG Hotel

4 out of 5
EVEN Hotel Brooklyn, an IHG Hotel
46 Nevins Street, Brooklyn, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1008 reviews" "
Rating 8 - Good. 266 out of 1008 reviews" "
Rating 6 - Okay. 141 out of 1008 reviews" "
Rating 4 - Poor. 73 out of 1008 reviews" "
Rating 2 - Terrible. 81 out of 1008 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful; friendly and accommodating. Monique and Matt were especially delightful!
Stayed 2 nights in May 2024
Response from Trisha C. on 4 May 2024
Greetings Jodi,Thank you for staying with us at Even Brooklyn. We are happy to learn you enjoyed your time with us. I will be sure to share you kind words with Matt and Monique. We are happy to have them apart of the team.

2/10 Terrible

Veronica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, inconsiderate, unprofessional, and lacked empathy. I TRAVELED from New Haven, Connecticut via train and subway, I was told they do not accept Chime or any prepaid cards. When I questioned, why it never was displayed on expedia, they said it should have been, there is nothing they can do to help me, I had to give them another card or sleep on the streets of New York.
Stayed 1 night in May 2024

10/10 Excellent

Emilio, Long Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made it very simple to check in and out for my stay and were always attentive at the front desk.
Stayed 3 nights in Apr 2024
Response from Trisha C on 4 May 2024
Dear Emilio,Thank you for recently staying with us at Even Brooklyn. We are happy to learn you had a 5/5 stay. We hope to see you again.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent and the staff were friendly and helpful. I appreciated the water in the lobby as I couldn’t get the ice/water dispensers on the upper floors to work. I’m not a big fitness person but I did use the foam roller provided in the room! Wish the room had a microwave. The proximity to the 2/3 train was perfect for my trip! Would definitely stay here again
Stayed 8 nights in Apr 2024
Response from Trisha C on 4 May 2024
Greetings Jackie,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay. I am glad to learn you enjoyed the breakfast during your stay with us. Your comments, I will share with our breakfast staff. We are also happy to learn that you were able to use some of the in room equipment. We look forward to seeing you on your next trip to Brooklyn.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for our needs. Staff was very responsive when we had a problem with our door.
Stayed 1 night in Apr 2024
Response from Trisha C. on 4 May 2024
Greetings Diane,Thank you for staying with us at Even Brooklyn. We are happy to learn our hotel fit your location needs. I do apologize about the issue you had at the hotel with the door but am happy to learn the staff responded in a timely manner. We hope to see you again.

10/10 Excellent

Elzbieta

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed for a week obviously resulting in a healthy sized bill so was surprised that following checkout we were advised that to hold our luggage while we went for food would cost $1.60 per item!!!.... It's the little things!
Stayed 7 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Greetings Robert,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

6/10 Okay

Maria Vittoria

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Trisha C on 4 May 2024
Greetings Maria,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

10/10 Excellent

Marielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience . Will come again
Stayed 3 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you Marielle for sharing your feedback with us. We look forward to seeing you again.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I stayed for 5 nights. The room was clean and comfortable. The staff were very friendly and helpful. We included the breakfast in our stay, it was a menu of about 8 dishes, and you ordered from a staff member and they cooked it fresh for you. It was a 3 minute walk from parking, and a 3 minute walk to the A line that takes you anywhere you want to go in NYC. All in all a very good stay, and I will choose this hotel again.
Stayed 5 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Greetings Robert,Thank you for recently staying with us at Even Brooklyn. We are happy to learn that you enjoyed your time with us and enjoyed the breakfast at our hotel. We are glad you were able to use the subway system to get around during your stay. We hope to see you again.

2/10 Terrible

Marcos

Travelled with group
Disliked: Cleanliness, staff & service
Only thing i.liked was the security (using card to access going upstairs) of getting into hotel after hours. Front desk were rude af unprofessional and that goes for the guy in breakfast area.
Stayed 2 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Dear Marcos,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 Good

Golan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Center area
Stayed 7 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Dear Golan,Thank you for staying with us at Even Brooklyn. We are glad to learn that your hotel fit your travel needs. We hope to have the pleasure of having you stay with us again.

8/10 Good

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was friendly and helpful. The rooms were big and clean. The beds were comfortable. The breakfast taste good and was made to order. My family enjoyed their stay.
Stayed 2 nights in Apr 2024

4/10 Poor

Rhoda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has the decor of a converted hospital room at the price (even for NYC) of a four star establishment. The room was not serviced once during our three night stay despite repeated requests to service it. It lacked basic amenities such as glasses for water in the bathroom, yet charges a nightly “amenities fee.” Bad value, will not stay here again.
Stayed 3 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Dear Rhoda,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

OLUWAGBENGA, Fort Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and experience.
Stayed 3 nights in Apr 2024
Response from Trisha C on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

10/10 Excellent

David, Scarborough

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, very good gym and a very convenient mini shop in the lobby. Highly recommended, great value for money!
Stayed 2 nights in Apr 2024

2/10 Terrible

WORRELL

Business traveller
Disliked: Staff & service, property conditions & facilities
Useless staff
Stayed 1 night in Apr 2024
Response from Trisha C on 4 May 2024
Thank you for providing your feedback on your stay.

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,comfortable
Stayed 3 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

4/10 Poor

ELIZABETH

Liked: Staff & service
The people were very nice but the property seemed unfinished (e.g, baseboards were ripped off on my floor). Service was meh — I had to ask several times to get help with the coffee maker in my room. But when someone did come he was very nice. Everyowas a little DIY for me - maybe it for others.
Stayed 3 nights in Apr 2024

8/10 Good

daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Trisha C on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 Good

MAXIMILIANO, Doral

Liked: Cleanliness, staff & service
Convenient.
Stayed 2 nights in Apr 2024
Response from Trisha C on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 Good

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great- the only issue I have is they only have decaf k-cups in room for coffee. I called down to request caffeine and the front desk said they don’t put caffeine in rooms, but I could come downstairs for a complementary cup. I was leaving to catch a flight and walking 6 blocks to the LIRR with a big suitcase. I can’t balance a coffee cup with that and didn’t have time to run up and downstairs. It’s just a silly policy. Please change. Everything else was great!
Stayed 2 nights in Apr 2024

2/10 Terrible

Sierra

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located.
Stayed 2 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Dear Carrie,Thank you for recently staying with us at Even Brooklyn and providing feedback on your stay. We are happy to learn that our hotel fit your travel needs. We hope to have the pleasure of having you stay with us again.

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were outstanding, welcoming and always willing to give guidance about the city. The gentleman in the dining area was gracious and encouraging. This means a lot when you are travelling to an unfamiliar place. They made me feel at home. My room was clean and fresh. Will definitely visit again.
Stayed 5 nights in Apr 2024

10/10 Excellent

Arneice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the detachable shower head and extra safety bars in the tub. In addition, absolutely loved that you need the room key to operate the elevator. That made me feel safer
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Stayed 2 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 Good

Miguel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room needed to be swept and mopped, but after I cleaned it. It was pleasant
Stayed 4 nights in Mar 2024
Response from Trisha C. on 4 May 2024
Greetings Miguel,Thank you for staying with us at Even Brooklyn. I have shared your comments with our housekeeping team.

8/10 Good

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Trisha C. on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

2/10 Terrible

Thomas, Miamisburg

Disliked: Property conditions & facilities
The overall rating for the Even Hotel is because they imposed a $25 per night destination fee on our 6 night reservation without informing us before we reserved the room. While they claim we were told in our confirmation letter, that notice could only have been in very small print, if it existed at all! We also prepaid and had a nonrefundable room rate., so telling us about the fee as we are checking in is completely unethical.
Stayed 6 nights in Mar 2024

6/10 Okay

Cameron

Liked: Cleanliness, staff & service
Response from Hotel Management on 11 Apr 2024
Thank you for taking the time to rate our hotel, Cameron. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit to Brooklyn - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thank you so much for your 5-star rating, Samantha! We’re thrilled to have you as an advocate of our hotel. See you again soon!

8/10 Good

Sheryl

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It would be more helpful if we can have an early check in. Breakfast was good
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thank you for taking the time to share your experience with us, Sheryl. It was a pleasure to host you and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Kareem

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This was a nice stay
Stayed 1 night in Mar 2024
Response from EVEN BROOKLYN on 1 Apr 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

6/10 Okay

Adonica

Travelled with partner
Disliked: Staff & service
Not worth the price
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thank you for taking the time to share your thoughts with us, Adonica. We are sorry to hear that you were not fully satisfied with your overall stay with us and that we did not exceed your expectations. We hope you will consider staying with us when your travels bring you back to the area.

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was greatly surprised with their gym. Very nice equipment and nice to be able to get workouts in while on vacation.
Stayed 5 nights in Mar 2024
Response from EVEN BROOKLYN on 1 Apr 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

8/10 Good

Maxwell

Liked: Staff & service
Disliked: Property conditions & facilities
Water was not safe to drink. Very cloudy out of the water fountain. Area around the hotel was not very safe
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Apr 2024
Thank you for your review, Maxwell. We are disappointed to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve overall guest satisfaction. Thank you again for your review and we hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from EVEN BROOKLYN on 1 Apr 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

10/10 Excellent

Christopher

Stayed 3 nights in Mar 2024
Response from EVEN BROOKLYN on 1 Apr 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for location and it was relatively quiet. Staff were all excellent too. Only downside was the building being under rehab/construction. I would definitely stay again and recommend it.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Thank you for sharing your experience with us and your fellow travelers, Richard. We love our fantastic location too and are thrilled that our team took such great care of you during your time here in Brooklyn! We look forward to welcoming you back to our hotel again soon.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for Events at Barclays. However please note the Even hotel will add on a $25/day “resort” fee that is not included in Expedia listed price.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 28 Mar 2024
Thank you for your feedback, Kathryn. While we are happy to hear that you found our location convenient to the Barclays Center, we apologize that you were not made aware of our destination fee prior to arrival. Your satisfaction is very important to us and we will ensure that the destination fee is clearly communicated on our online platforms and verbally by our team going forward. We hope to see you again the next time you return to the Brooklyn area.

10/10 Excellent

Prader

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from EVEN BROOKLYN on 1 Apr 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff!
Stayed 2 nights in Mar 2024
Response from EVEN BROOKLYN on 25 Mar 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

8/10 Good

Anne

Stayed 1 night in Mar 2024
Response from Trisha C on 4 May 2024
Thank you for providing your feedback on your stay. We hope to see you again.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EVEN BROOKLYN on 25 Mar 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from EVEN BROOKLYN on 25 Mar 2024
Thank you for choosing EVEN Brooklyn, we value all feedback as it allows us to make room for improvement. We hope to see you again!

10/10 Excellent

Rebecca, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent value, the room was super clean and comfortable. The check in process was the fastest and easiest I’ve had at any hotel in years (and I’ve stayed at many hotels in NYC and around the world in the past couple of years). There are many subway stations around so the hotel is convenient from a transportation perspective. I will stay again!
Stayed 2 nights in Mar 2024
Response from Trisha C. on 27 Mar 2024
Greetings Rebecca,Thank you for staying with us at Even Brooklyn. We are glad to learn that you enjoyed your time with us and the location of our hotel. The hotel is located in Downtown Brooklyn and the subway stations nearby, will take you to many destinations in the city. We look forward to having you stay with us again. Take care.

10/10 Excellent

Marielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will come back again.
Stayed 1 night in Mar 2024
Response from Trisha on 21 Mar 2024
Greetings Marielle,Thank you for staying with us at Even Brooklyn. We are happy to learn that you will choose Even Brooklyn on your future travels. Take care.

8/10 Good

D'Metria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was great and the location is good. My issue is that the beds are tiny. I’m 5’5” and my feet hung off the bed. My husband is 6’3” so you can imagine. We had a room with two double beds but those beds were small. Other than that, location was great. It was close to subway, shops and restaurants.
Stayed 4 nights in Mar 2024
Response from Hotel Management on 20 Mar 2024
Thank you for taking a moment to share your experience from your recent stay with us, D'Metria. We greatly value your feedback as our guest and it is a pleasure to know that you enjoyed your overall stay at our property. We apologize for any inconveniences you encountered with your bed and will take your comments under consideration with our leadership teams for further improvement on guest satisfaction. Thank you again for your review and we look forward to welcoming you back in the future!