DoubleTree by Hilton New York Times Square West

Photo gallery for DoubleTree by Hilton New York Times Square West

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In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of DoubleTree by Hilton New York Times Square West

DoubleTree by Hilton New York Times Square West

4.0 star property
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
350 W 40th St, New York, NY, 10018

Explore the area

  • Popular LocationTimes Square5 min walk
  • Popular LocationBroadway11 min walk
  • Popular LocationEmpire State Building16 min walk
  • AirportNew York, NY (LGA-LaGuardia)28 min drive

Choose dates to view prices

About this area

New York

Near a metro station, DoubleTree by Hilton New York Times Square West is in Manhattan, a neighbourhood in New York with great shopping. Port Imperial Ferry Terminal and South Street Seaport are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bryant Park and The High Line Park. Consider St. James Theatre for a night out, and don't miss Chelsea Piers, a top local attraction. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Times Sq. - 42 St. Station is 7 minutes on foot and 42 St. - Bryant Pk. Station is 9 minutes.

What's nearby

  • Times Square - 5 min walk
  • Madison Square Garden - 10 min walk
  • Broadway - 11 min walk
  • Bryant Park - 12 min walk
  • Empire State Building - 16 min walk

Getting around

  • Penn Station - 11 min walk
  • Times Sq. - 42 St. Station - 7 min walk
  • LaGuardia Airport (LGA) - 28 min drive

Restaurants

  • Shorty’s - 2 min walk
  • Beer Authority - 2 min walk
  • Kiss My Slice - 3 min walk
  • Il Punto Ristorante - 3 min walk
  • Dean & DeLuca - 3 min walk

About this property

DoubleTree by Hilton New York Times Square West

4-star New York hotel in Manhattan, walk to Times Square
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. All 612 soundproofed rooms feature WiFi and room service. For a bit of entertainment, guests will find LCD TVs with cable channels, and other amenities include wired Internet and coffee makers.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA), Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day), Wired Internet (surcharge)

Parking and public transport

  • Valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11 AM: USD 22.00-30.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (900 square feet)
  • Meeting rooms - 2

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Welcoming dogs and cats only
1 per room (up to 25 lbs/11 kg)
Food and water bowls are available
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 22.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

Overall score and ratings

3.4
Rating 5 - Excellent. 828 out of 3038 reviews
5 - Excellent 27%
Rating 4 - Good. 862 out of 3038 reviews
4 - Good 28%
Rating 3 - Okay. 538 out of 3038 reviews
3 - Okay 18%
Rating 2 - Poor. 374 out of 3038 reviews
2 - Poor 12%
Rating 1 - Terrible. 436 out of 3038 reviews
1 - Terrible 14%

3.6/5

Cleanliness

3.6/5

Staff & service

3.2/5

Amenities

3.5/5

Property conditions & facilities

3.5/5

Eco-friendliness

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities
I like the fact that everything was close by, I DIDN'T like the fact of having 4 elevators, one is used to get access to the roof top only, one more was used to bring the load of clean towels and sheets, long history short if you don’t mind expending 30-35 min to get to your room, this is your hotel.
Stayed 1 night in May 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Right across from the bus station and close to Times Square. The room was clean and comfortable. Checking in was easy and the front desk staff was helpful.
Stayed 2 nights in Apr 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good other than poor wi-if connection problems entire 2 day stay.
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location but very congested.
Stayed 1 night in Apr 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel is perfect if you want a small room in a convenient location (10 mins to Times Square/Empire State etc on foot, 2 mins from Subway) to sleep in and go out all day (which is usual for city stays). However, when I say small, coming from the U.K. where we are used to not so large rooms, this is literally 4 walls and a bathroom. No where to lay a suitcase down flat, unless lifting it on the bed or the desk, which isn’t ideal if your cases were heavy or anyone with mobility issues. The cleanliness of the room, however was spot on and the cleaning staff did an amazing job every day. Bed was comfy and the shower was good. However, I must say I am extremely disappointed in the fact that this hotel was advertised as having a rooftop bar, during our stay (11th April-19th April), the rooftop offered no sign of bar service, furniture was blown around, glasses still with drink in laying littered on the small tables from god knows when. Yes, you could go and look at the views from the rooftop but it offered no pizazz or want to be up there. The reception staff (bar one person we interacted with at checkout) were rude, cold and unwelcoming. The lady who checked myself and my partner in couldn’t even look us in the eye to say hello or to tell us to have a nice stay- a trait I would deem as common courtesy, especially when customer facing. I cannot fault the Bellhops (especially Carlos) or Concierges, though we only interacted very little with them, they were always happy to help.
Stayed 8 nights in Apr 2022