Front of property

Reviews of The Gregorian

3.5 out of 5
The Gregorian
42 W 35th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 737 out of 1091 reviews" "
Rating 8 - Good. 239 out of 1091 reviews" "
Rating 6 - Okay. 73 out of 1091 reviews" "
Rating 4 - Poor. 25 out of 1091 reviews" "
Rating 2 - Terrible. 17 out of 1091 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a charming boutique hotel. There were two elevators but one was being repaired while I was there, so it took a while to go up and down. Staff were very friendly and the hotel is spotlessly clean.
Stayed 2 nights in Feb 2024
Response from Customer Service on 15 May 2024
Veronica, thank you for choosing The Gregorian Hotel. We are delighted you enjoyed our charming ambiance and the cleanliness of our accommodations. Our friendly team members are always here to ensure a pleasant stay, and we appreciate your patience regarding the elevator. We look forward to welcoming you back soon!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gregorian was perfect for our New York City stay! It was very walkable to 5th Ave, Macy’s, and tons of food options. The staff was incredibly kind and accommodating. Our room was very clean, modern and cute. Would definitely stay there again.
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Amber, thank you for taking the time to share your experience at The Gregorian Hotel. We're thrilled to hear you found our location ideal for exploring the lively surroundings and our rooms to your liking with their contemporary elegance. Our team members are pleased to know they were able to deliver the top-notch service you deserve. We're eagerly looking forward to your next stay with us!

8/10 Good

bomi

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 May 2024
Bomi, thank you for your positive rating of The Gregorian Hotel. The team is delighted you enjoyed your stay. We hope to welcome you back soon!

6/10 Okay

Debra

Business traveller
Disliked: Amenities
With no operating restaurant, no coffee facilities in room, and only one small functional lift (very slow) they struggled to provide some basic services. Nice central location and friendly staff. Clean.
Stayed 8 nights in May 2024
Response from Customer Service on 13 May 2024
Debra, thank you for sharing your feedback. It's good to hear you appreciated our prime location and encountered friendly interactions with our team members. We're also glad you found our property clean. Concerning some of your concerns around the absence of an operating restaurant, in-room coffee facilities, and lift efficiency, we aim to continuously improve and your comments will certainly guide us in that process. We hope to have another opportunity to serve you better in the future.

8/10 Good

Chad

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 May 2024
Chad, thank you for choosing The Gregorian Hotel and for sharing your rating on Expedia. We're delighted to see it was a positive one and we look forward to serving you on your next visit with us.

10/10 Excellent

Gabriela Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and convenient location. We had a very good room with two queen beds, a closet and a mini fridge. To our luck, we got a view of the Empire State Building if we looked up. We loved how close it was from everything, including Time Square. I would definitely stay here again! Only bad thing I have to say is that it took like a month and weekly calls to the hotel to get our deposit back.
Stayed 4 nights in Jan 2024
Response from Customer Service on 13 May 2024
Gabriela, we're thrilled to hear that you enjoyed your stay at The Gregorian Hotel and appreciated our prime location. It's wonderful to know the view of the Empire State Building added zest to your experience. We aim for prompt deposit returns and apologize if this took longer than expected. We are glad to know that you would still choose us again and look forward to your next visit.

8/10 Good

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Got what we asked for helpful staff
Stayed 10 nights in May 2024
Response from Customer Service on 13 May 2024
Michael, it's uplifting to hear that you received the service you expected at The Gregorian Hotel. We're pleased to know our dedicated team members made a positive impact on your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and up to date decor and facilities. The room was huge and the bathroom excellent. Great location
Stayed 6 nights in Apr 2024
Response from Customer Service on 11 May 2024
Greg, it's wonderful to hear you enjoyed your stay at The Gregorian Hotel. It's fantastic to know that our spacious rooms and contemporary design met your expectations. We're delighted the excellent bathroom and our superb location added to your overall experience. We look forward to welcoming you back in the future.

8/10 Good

Minal

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, customer service and very comfortable. The lifts were somewhat temperamental and didn’t always work, but otherwise we really enjoyed our stay.
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Minal, thank you for sharing your experience with us. We're glad you found The Gregorian Hotel's location, guest service, and comfort to your liking. We're sorry to hear you encountered some inconsistencies with our elevators and assure you that our team is aware and striving to optimize their performance for a seamless stay. We appreciate your understanding and look forward to your next visit.

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to public transport.
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Ewan, thank you for sharing your experience at The Gregorian Hotel. We're delighted to know that you appreciated our prime location and convenient access to public transportation. We hope your stay was enjoyable and we look forward to welcoming you back soon.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We wish there was a restaurant at the Gregorian. There were ample places to eat nearby. Small but well appointed room. Very comfortable bedding.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Cynthia, we are pleased to hear you enjoyed your stay at The Gregorian Hotel. We're glad you found the amenities of your room pleasing and the bedding comfortable. While we do not have a restaurant on-site, it's great to know you found ample dining options in our area. Thank you for choosing us and we hope to see you again soon.

4/10 Poor

Rosemary

There were extra unanticipated charges - for facilities which I did not use. There were no amenities in the room. No showercap, no body lotion, no extra blanket, etc. For the price of the room this was not okay. There was no coffee or tea available in the hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Rosemary, your concerns regarding additional charges and lack of certain in-room amenities are truly taken into account. It is regrettable that your stay didn't meet expectations; improvements in these areas are constantly being sought. Also, the provision of hot beverages like coffee and tea at our premises is something we'll surely consider. We hope to have the chance to better serve you in the future.

10/10 Excellent

Berat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new Hotel. Rooms a spacious and service top notch. Very friendly front desk. Helpful Convenient to eat and shop. Walkable Highly recommend
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Berat, it's wonderful to hear you enjoyed your time at The Gregorian Hotel. We appreciate the kind words about our ample rooms, outstanding service, and welcoming front desk team. We're pleased to know our location was convenient for your shopping and dining needs. Thank you for recommending us. We eagerly look forward to your next visit!

10/10 Excellent

Lisa, Durham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. There was a problem with one of the two elevators during my stay, but they were working on it! Beautifully decorated and our room was very comfortable and quiet - not always the case in NYC. I’d definitely book again!
Stayed 3 nights in Apr 2024
Response from Customer Service on 3 May 2024
Lisa, it's fantastic to hear you relished your stay at The Gregorian Hotel. We are pleased to know you found your room comfortable and quiet amidst the vibrant city life. Your understanding regarding our elevator maintenance is greatly appreciated, and we're sorry for any inconvenience caused. We look forward to your return and ensuring an exceptional experience next time.

10/10 Excellent

Viviana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue perfecto el lugar, muy lindo y súper bien ubicado, cuando uno va pocos días es muy importante.
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Viviana, it's heartening to hear that your stay at The Gregorian Hotel was perfect in all regards. We're pleased you found our location very convenient for your short stay, enhancing your overall experience. Gracias por su gentil apreciación. Esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Yanna, Princeton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for the price. Learn and well decorated room with a character. Great location with walking distance to sites of interest.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Yanna, thank you for choosing The Gregorian Hotel for your stay. We're grateful for your comments about the unique character of our rooms and our convenient location. Your appreciation is a wonderful testament to our continued endeavors in providing top-notch service and experiences. We're looking forward to welcoming you back for an equally pleasant stay.

8/10 Good

Deidra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised by my stay and was not familiar with this property prior. Staff was very accommodating and polite. My only qualm would be a random sock on the fire escape, the fridge did not work and no coffee maker.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Deidra, thank you for sharing your feedback on your visit to The Gregorian Hotel. We're thrilled to know you found our team members accommodating and courteous. We acknowledge your concerns about the room amenities, and we'll ensure to investigate and improve upon these details. We look forward to enhancing your next stay with us.

10/10 Excellent

leanne, El lago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Leanne, it's delightful to hear that you appreciated The Gregorian Hotel's prime location. We sincerely thank you for taking the time to share your experience and hope to welcome you back soon.

10/10 Excellent

Rayshard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay again
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Rayshard, it's delightful to know you had a pleasant experience at The Gregorian Hotel. We're excited to have met your expectations and are keenly anticipating your return. Safe travels until then!

8/10 Good

Pennie B

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very polite and the facility and rooms were clean and well presented. One elevator was down and the other was painfully slow, leaving us to wait a loooong time or take the steep stairs. There was an unfortunate boiler problem overnight during our stay, which resulted in pounding and drilling right below one of our rooms, so little to no sleep for some of our party. When asked about a compensating discount, all that was said was it was unfortunate and that they'd check with the manager. On the up side, it's a good central location with lots of food and activities nearby. There is some street noise at night, but nothing excessive for a NYC hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Pennie, it's great to hear that you found our team members at The Gregorian Hotel polite and our establishment both neat and appealing. Regarding the elevator and boiler situations, we understand how they could cause some inconvenience and regret any disruption caused to your resting time. Rest assured, our team took note of your concerns and they have been addressed. The positive note about our location warms us and we're glad you were able to make good use of the nearby attractions. Again, we value your feedback and look forward to hosting you once more.

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at multiple hotels in New York City over the years including the Grand Hyatt, the New York Hilton, The New Yorker etc and this tiny gem is the best experience we’ve had in New York City for a week. The staff (particularly Jasmine) were ever so helpful and informative. The room was on the smaller side but clean and housekeeping changed sheets and pillowcases daily. The bathroom was clean and the shower had great hot soft water. The hotel is on 35th street right in the shadow of Empire State Building. Great location and close enough to Times Square without the madness. Reasonably peaceful at night. Parking garage was almost right across the street. Five stars all the way
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Ahmad, your high praise regarding your stay at The Gregorian Hotel is greatly appreciated. We're delighted to hear you had a wonderful experience, finding our location convenient and our team members, such as Jasmine, exceptionally supportive. More so, cleanliness and quality service are of utmost importance to us, and it's gratifying to know these elements contributed to your satisfaction. We're looking forward to having the opportunity to welcome you back for another pleasant and peaceful stay.

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem inside the Big Apple! We will return often! Happy we found it!
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
James, isn't it wonderful to discover hidden treasures like The Gregorian Hotel? We're thrilled to have left such a lasting impression and we're eager to host your return visits to the city. Your joy in finding us brings equal joy to our team. Thank you for this stellar review!

10/10 Excellent

Alessio

Stayed 2 nights in Apr 2024
Response from Customer Service on 15 May 2024
Alessio, thank you for the perfect rating! The team at The Gregorian Hotel is delighted to know you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Jill, Fairfax

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel with decent sized room considering the area. Elevator was sketch but otherwise perfect for what we needed.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Jill, we appreciate your kind words about The Gregorian Hotel. It's delightful to know you found our accommodations to be clean and spacious relative to the area. We also acknowledge your comments about the elevator, rest assured it adheres to safety standards. We hope to be your preferred choice for any future visits.

6/10 Okay

Laurence

Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Laurence, your rating has been noted and we appreciate you taking the time to share it. If you'd like to provide additional comments about your stay, we would be very interested to hear them. Feedback helps us improve our service and guest experience in the future.

10/10 Excellent

Albert Joseph

Stayed 6 nights in Apr 2024
Response from Customer Service on 14 May 2024
Albert Joseph, thank you for choosing The Gregorian Hotel. We are thrilled you had a pleasant experience. We look forward to having you again in the future for another remarkable stay.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and explore New York! Extremely central mid-town location, next to a subway and walking distance from mid-town attractions. The rooms were huge for New York and well-appointed. The staff were a highlight, lovely and friendly, regardless of who was on shift. The character of the hotel was a decisive factor in choosing it over other chain brands and did not disappoint both in the lobby, and the rooms. The beds were comfy and the rooms were very clean. Constructive feedback: would love to see the bar downstairs open and tea and coffee facilities in the rooms, not having this is unusual for a hotel. The slow lift issues were being mentioned in reviews when we booked months ago and seem to be still ongoing, if you have a room on a lower floor and are able to use the stairs, this isn't an issue and wasn't for us. Would definitely stay here again!
Response from Customer Service on 24 Apr 2024
Alexander, thank you so much for your consideration of The Gregorian Hotel! We're thrilled that you enjoyed our central location as well as our spacious rooms and friendly team members. We appreciate your comments about the distinguishable character of our hotel and our comfortable beds. Your feedback about the bar and in-room amenities, as well as about elevator speed, will be very beneficial in our mission to continually enhance guest experiences. We're excited at the prospect of welcoming you back in the future.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, excellent location. Would highly recommend!
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Tina, we appreciate your wonderful review about The Gregorian Hotel. It's delightful to read that you admired our architecture, found our team members to be welcoming, and enjoyed our prime location. We take great pride in these aspects. Additionally, your recommendation means a lot to us. We're looking forward to welcoming you back for yet another exceptional experience!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thanks for the amazing rating, Valerie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Gregorian Hotel!

6/10 Okay

Guy

Good location
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Thanks for the wonderful review, Guy!It's fantastic you had such a lovely experience at The Gregorian Hotel. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Staff amazing.. helpful and friendly and Hotel is well situated for transport, restaurants, shopping and walking. Hotel is a bit tired but perfectly functional. Try and avoid a street side room.. very noisy at night
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, it's great to hear that you had a positive experience with our friendly and resourceful team members at The Gregorian Hotel and appreciated our prime location. We respect your perspective about our hotel and take into account your suggestion for more tranquil rooms. We're always striving to offer our guests the optimum stay. We hope to see you back!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
A great location for a Times Square tourist. Great location to walk from, and convenient to the subway.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Nicole, it's wonderful to hear that you appreciated the prime location of The Gregorian Hotel. We strive to offer convenience for our guests, being in proximity to vibrant Times Square and the subway. We do hope that your ventures around the city were enjoyable and we look forward to the potential of welcoming you back during your next visit.

8/10 Good

Anu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really conveniently located close to the metro. The elevator was slow and only 1 was working.
Stayed 3 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Anu, thank you for taking the time to share your comments. We take pride in The Gregorian Hotel's unique location benefitting our guests, and we're glad you appreciated it. We regret to hear about your experience with the elevator, rest assured, improving this functionality is our priority. Thank you for choosing us, and we hope to have the chance to serve you better in the future.

10/10 Excellent

Su Kyung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and kind!!
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Su, thank you for sharing your positive experience at The Gregorian Hotel. We're thrilled to hear that you found your stay to be comfortable and that our team members showed essential kindness during your visit. We look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Holly, Roswell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic boutique hotel, friendly and helpful front desk staff
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Holly, it's truly gratifying to know that your stay at The Gregorian Hotel was delightful. We're thrilled that you appreciated our boutique ambiance, as well as the friendliness and assistance provided by our front desk team members. Thank you for taking the time to share your kind comments. We look forward to offering you another wonderful experience in the future.

10/10 Excellent

Hanna

Clean room and comfortable bed . Convenient location.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Hanna, we're elated to know that you found your room at The Gregorian Hotel spotless and the bed cozy. Our team aims to provide a hassle-free stay with utmost comfort. It's also heartwarming to see our strategic location added convenience to your stay. We can't wait to welcome you back for another pleasant experience.

10/10 Excellent

Ivan Nathaniel

Stayed 3 nights in Apr 2024
Response from Customer Service on 7 May 2024
Thanks for the perfect rating, Ivan! We can't wait to see you again soon for another amazing experience at The Gregorian Hotel. Have a great day!

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire hotel staff was friendly! Will miss housekeeping ladies being sweethearts in the morning. The whole area is very convenient, right next to two train stations and a couple of places to eat nearby. It’s also a nice walk over to Bryant Park which was a great option to have. Would definitely recommend & revisit!
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Natalie, thank you for your glowing comments about The Gregorian Hotel. It's heartening to hear that our team members' friendliness added to your experience and that you enjoyed the convenience of the nearby attractions. We appreciate your recommendations and look forward to welcoming you back in the future!

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service
On the plus side, our room was spacious, the bed was large and comfortable, the bathroom was nice, everything was clean and the desk staff were very pleasant. On the negative side, there were no tea and coffee making facilities in the room, and the one working lift was tiny and very slow. By far the worst problem though was the noise. Just down the road another building was undergoing some major renovation, and the work seemed to go on all night. Trucks pulling up and being loaded with rubble, blocking the road, irate drivers honking their horns. All night. It was impossible to sleep without earplugs.
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Chris, we appreciate your detailed evaluation of your stay at The Gregorian Hotel. It's wonderful to hear that you found the room spacious, the bed extraordinarily comfy, and our meticulously clean premises delightful, along with welcoming team members at the desk.We, however, regret any inconvenience experienced due to the absence of in-room tea/coffee amenities and any difficulties with the elevator. We also empathize with the disturbances you faced due to external construction noise, which unfortunately was beyond our control. As we continuously strive for overall guest satisfaction, your feedback is instructive for us to enhance our guest experience. We hope to have another opportunity to create a more tranquil and satisfying stay in the future.

6/10 Okay

Lucia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Lucia, thank you for taking the time to rate The Gregorian Hotel. We notice there's space for improvement and we would appreciate any additional feedback that could help us enhance your stay in the future. Our goal is always to provide an enjoyable experience for our guests. Thank you again for your rating.

10/10 Excellent

Azam

Stayed 1 night in Apr 2024
Response from Customer Service on 6 May 2024
Azam, it's a pleasure knowing you had an ideal stay at The Gregorian Hotel. We're delighted by your Expedia rating. We trust that we were able to make your experience enjoyable. We look forward to welcoming you back in the near future. Thank you.

10/10 Excellent

Betty, Concord

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our two night stay here. The only complaint is that even with the windows up, it was very loud but I think that's just what you get in a big city! The room was clean and the lobby was clean and tidy. It would be nice if they offered drinks at the cute bar area (even if only serve yourself water and coffee).
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Betty, we're thrilled to hear you enjoyed your stay at The Gregorian Hotel. We work diligently to maintain a clean and inviting environment, so it's great to know you appreciated it! We've noted your feedback on noise levels and the bar facilities. Your suggestions for improvements are duly noted. Thank you for choosing us, we look forward to welcoming you back.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
John, we're thrilled to hear that you had a pleasant experience at The Gregorian Hotel. We truly appreciate your perfect rating and look forward to the opportunity to welcome you back in the future. Thank you for choosing us for your stay.

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful, the bed comfortable, etc. Though one of the two elevators was being repaired, we had no problems entering or exiting our floor. The one surprise came at the end when I was told that, in addition to the pre-paid room fees I paid on the Expedia site, I was CHARGED AN ADDITIONAL $43.00 per night. This supposedly was disclosed, but, though I looked carefully when booking the reservation, I saw nothing about this mentioned. BUYER BEWARE OF EXPEDIA and its claim that all fees are included in the price.
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Frank, it sounds like you enjoyed the comfort of the room and had a pleasant stay at The Gregorian Hotel. We're glad that the ongoing maintenance did not impact your experience. Regarding the additional fee per night, we understand this came as a surprise to you despite our transparency about costs. We can assure you that any additional charges align with standard hotel policies and are communicated on our website and partner platforms. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Takashi, thank you for sharing your experience. We're thrilled you enjoyed your visit to The Gregorian Hotel. Your brief but wonderful feedback speaks volumes. We hope to see you again soon!

10/10 Excellent

Thomas H

Stayed 3 nights in Apr 2024
Response from Customer Service on 2 May 2024
Thanks for sharing this perfect rating, Thomas!We're thrilled to hear you enjoyed your stay at The Gregorian Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Poor

NICK

Liked: Cleanliness
Disliked: Property conditions & facilities
sadly this place was a disapointment. no services, hot water took ages to reach taps, no coffee or any type of food service. only one elevator, it took ages to get to upstairs floors. THEY EVEN HAD A NERVE TO CHARGE FOR A RESORT FEE, ABSOLUTE DISGRACE. THEY ARE RE BUILDING THIS LOCATION AT GUESTS EXPENSE. VERY DISSAPOINTED BUT LOCATION WAS GOOD. THEY COULD NOT EVEN CALL A TAXI FOR YOU!
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Apr 2024
Nick, it's regrettable to hear there were aspects of your stay that did not align with your expectations. Issues with amenities such as the hot water and foodservice should not have overshadowed your experience. We understand your frustration with the elevator and apologize for any inconvenience felt regarding the resort fee. Ensuring construction doesn't impede on guest comfort is our prerogative and we're truly sorry if you felt otherwise. That said, we're glad you appreciated our location. As for the issue of securing a taxi, it's noted, and will be reviewed by our team members. We hope to provide a more satisfying experience if we have the opportunity to welcome you back in the future.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly management. Cute boutique hotel with comfortable? Stylish, recently refurbishment rooms in a building with beautiful details. There are issues with the elevator but we were on the second floor and were content to use the stairs. Price point was very reasonable.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Maureen, it's wonderful to hear that you enjoyed your stay at The Gregorian Hotel and found our unique rooms to be not only comfortable but fashionable as well. We strive to maintain an eye-catching interior whilst preserving the architectural charm of our building. We're glad that despite certain inconveniences, you didn't find any significant issues during your stay. We believe in offering value for money, thus pleased to know that our pricing resonated with you. Thank you and we hope to welcome you back soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Need to fix elevators.
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Daniel, it's great to hear that your overall experience at The Gregorian Hotel was positive. We appreciate your feedback regarding the elevators. We strive to ensure all aspects of our hotel provide a seamless experience. Rest assured, we're consistently focused on improving these areas. Thank you for your review and we hope to welcome you back soon.

10/10 Excellent

Wen-yuh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Wen-yuh, we are delighted to know that you had a top-notch stay at The Gregorian Hotel. It is always our team's top priority to ensure a superb experience for our guests. Thank you for your excellent rating on Expedia. We eagerly await your return.