We checked in, and were informed that they were having an issue and the manager would be opening the door of the rooms every single time due to an issue on their system. It took a while to get checked in, but not as bad as some other locations. The manager opened the door every single time for a couple days. It was not ideal but it was ok.
I just wished they had informed us, about being in the middle of a cyberattack!!!! I had to provide my drivers license, credit card info after they knew what had happened…... Luckily, I made the reservation through Expedia and I am hoping my payment information prior to the incident is safe, but I am concerned the info ptovided after checked in.
On another episode, the concierge scheduled our car ride to the airport at 3 am at the wrong day, so I woke up with the driver text in the middle of the wrong night. We had no tv during the entire stay with 2 kids due to their “issue” meaning cyberattack. So, not the best stay! No discount, nothing to compensate the headache…
Next time, be honest and inform your guests, that way, I could have made the decision to try to find a different accommodation or stay at the hotel, but at least it would have been my choice.
They did not disclosure what had happened, we stay there for 6 days. I found out through the news at the airport on our way back home.
The location of the hotel is great, just don’t go during a cyberattack because you would not even have a tv in your room.