Exterior

Reviews of Hampton Inn Madison Square Garden Area Hotel

3 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 417 out of 1028 reviews" "
Rating 8 - Good. 348 out of 1028 reviews" "
Rating 6 - Okay. 157 out of 1028 reviews" "
Rating 4 - Poor. 74 out of 1028 reviews" "
Rating 2 - Terrible. 32 out of 1028 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the bed the mattress,and the pillows.
Stayed 6 nights in May 2024
Response from General Manager on 21 May 2024
Dear Yang, We are glad to hear that you enjoyed your stay at Hampton Inn Manhattan-Madison Square Garden Area and loved our comfortable beds and clean, well-appointed rooms. It is our goal to provide you with an excellent stay, and we know how important it is to get a great night's sleep. Thank you for being our guest, and we invite you to stay with us again the next time you are in New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Myeisha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from General Manager on 19 May 2024
Dear Myeisha, It was a pleasure to read your review of the Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

felix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear felix, We are delighted you enjoyed your stay at Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide each guest with an exceptional visit, and it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from The Hampton Inn Herald Square Team on 15 May 2024
Dear Christopher, Thank you for staying at Hampton Inn Manhattan-Madison Square Garden Area, and for your generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We hope to see you again soon!With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Victoria

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Skyla on 14 May 2024
Thanks for choosing us and i hope you ended up having an amazing stay wish to see you soon !

8/10 Good

ZHONG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front desk very friend and grant early check in.
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear ZHONG, We genuinely appreciate your feedback regarding our location and the great comments on our staff and check-in services. It's lovely that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to welcome you back to Hampton Inn Manhattan-Madison Square Garden Area soon! With Thanks,The Hampton Inn Herald Square Team

4/10 Poor

K

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This Hampton is in a reasonably quiet and safe neighbourhood, close to subway and train station. My room, however, is tiny: you can’t walk from bed to desk or safe without hitting the beds, wall or the ac unit. The sink and the vanity are so tiny that you can’t wash your face without spilling water or hitting the mirror! No microwave or fridge is provided. For a big hotel with 20 floors or so, the breakfast area is extremely small: there’s no room even to stand and move around if you go around 8 am.
Stayed 6 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear K, Our hotel is famous for both leisure and business travelers thanks to its proximity to many well-known attractions. However, it was disappointing to read that we did not meet your expectations with the size of our rooms and that several inconveniences led you to a less-than-favorable impression of our hotel. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
By far the best part were the employees. Friendly and professional.
Stayed 6 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on 4 May 2024
Dear Louis, Thank you for posting such kind remarks about Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide our guests with thoughtful hospitality and attentive service, and we are pleased to read your generous compliments. It is a pleasure to know how much you enjoyed your stay. We hope you are already planning another visit!With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation options being close to this location is a positive thing.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on 29 Apr 2024
Dear Michael, Thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to public transportation. Your feedback is valuable to us. Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area! We hope you will make the same choice when your travels bring you back to New York City.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good for the value
Stayed 3 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on 24 Apr 2024
Dear Edward, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay. We are so pleased that we met your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s a simple clean place to stay for a quick overnight.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on 21 Apr 2024
Dear Elizabeth, Thank you so much for your kind words about Hampton Inn Manhattan-Madison Square Garden Area! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a spotless environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another decent experience.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Marcela

Stayed 3 nights in Jan 2024
Response from General Manager on 9 May 2024
Dear Marcela, Thank you for your kind rating! We are glad you had such a positive experience during your time at Hampton Inn Manhattan-Madison Square Garden Area. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

ada

Liked: Cleanliness, staff & service, property conditions & facilities
Good decent stay
Stayed 3 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on 19 Apr 2024
Dear Ada, It was a pleasure to welcome you to Hampton Inn Manhattan-Madison Square Garden Area. Thank you for mentioning how much you enjoyed our hospitality. Our thoughtful and devoted staff work hard to ensure we exceed our guest’s expectations throughout every visit. Thank you for choosing us, and we hope to see you again soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Lianeliz Maldonado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación.
Stayed 2 nights in Apr 2024
Response from Andrew on 15 Apr 2024
Thank you so much for the feedback! We're glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Bobby

Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on 3 May 2024
Dear Bobby, We are thrilled you had an excellent stay at Hampton Inn Manhattan-Madison Square Garden Area, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we hope you will be back to see us again soon.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Karen

Travelled with family
Liked: Amenities
The room required maintenance. The toilet flush and taps were very loose and we were worried to use them in case they came away in our hands. Everyday something needed maintenance in the restaurant. By our third day there was no milk, and not much food available. But the location was great for our plans.
Stayed 3 nights in Apr 2024
Response from The Hampton Inn Herald Square Team on 11 Apr 2024
Dear Karen, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the restaurant and bathroom issues you faced during your stay with us and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to Madison Square Garden. Go Huskies.
Stayed 4 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 6 Apr 2024
Dear Tim, Thank you for staying with us at Hampton Inn Manhattan-Madison Square Garden Area and for your generous review. It is excellent to learn how much you could take advantage of our location within walking distance of Madison Square Garden. It was a pleasure hosting your visit, and we hope you will stay with us again soon!With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Mary Ellen, W Rupert

Great spot to stay safe neat and clean 8 minute walk to train station.
Stayed 1 night in Apr 2024
Response from The Hampton Inn Herald Square Team on 5 Apr 2024
Dear Mary Ellen, Thank you for staying with us at Hampton Inn Manhattan-Madison Square Garden Area and for your generous review. We are glad you found our hotel safe and clean and that you could take advantage of our great location, which is convenient for walking to the train station. It was a pleasure hosting your visit, and we hope you will stay with us again soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

YOSUE, SAN JUAN

Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 3 Apr 2024
Dear YOSUE, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Hampton Inn Manhattan-Madison Square Garden Area and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

jose

Travelled with family and small children
Great stay , thank you
Stayed 4 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 28 Mar 2024
Dear jose, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to the Hampton Inn Manhattan-Madison Square Garden Area.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall cleanliness, great area to stay. No issues getting there. Staff is great very helpful.
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 27 Mar 2024
Dear Sandy, We're pleased to welcome you to Hampton Inn Manhattan-Madison Square Garden Area. Cleanliness is paramount, and we're pleased it met your expectations. It's lovely to know our location and helpful staff made your stay even better. Thank you for your kind words, and we can't wait to welcome you back for another enjoyable stay!With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Kizer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the quietness and that the city lights weren’t too bright! I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 26 Mar 2024
Dear Kizer, It is always a pleasure to hear a guest will return as we strive to provide an outstanding visit to everyone who walks through our doors! We're thrilled you enjoyed the quiet atmosphere and the city lights during your stay. Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area, and We look forward to welcoming you back for another enjoyable stay.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Ling-en

Business traveller
The hotel is conveniently located closer to Penn station, subway entrances, and shopping and dining areas. Overall, it provides nice, quiet room and good breakfast. However, some facilities in the room, such as lights and faucet in an awkward angle of the sink, can be improved.
Stayed 4 nights in Mar 2024
Response from Andrea on 24 Mar 2024
Hello Ling-en,First and foremost, thank you for joining us at the Hampton Inn Madison Square Garden. We do apologize for our short comings and we appreciate the honest feedback. We are glad that you still had a great time!

10/10 Excellent

Terance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Andrea on 22 Mar 2024
Hello Terrance,We appreciate your feedback! Have a great day!

10/10 Excellent

William, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very friendly and professional
Stayed 5 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 19 Mar 2024
Dear William, We appreciate your kind comments and excellent rating of your stay at Hampton Inn Manhattan-Madison Square Garden Area. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Vivek

Travelled with family and small children
Close walk to Madison square garden, Empire State Building and Times Square. Breakfast is decent though they run out of items quickly. Area around the place is sketchy. They do provide snacks in the room daily. Housekeeping is every other day and the Room is small for a family , outdated and limited wall outlets to charge your devices .
Stayed 4 nights in Mar 2024
Response from Skyla on 14 Mar 2024
Hello Vivek, thank you for you input!

6/10 Okay

Evan

Stayed 2 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 3 Apr 2024
Dear Evan, We hope you loved many aspects of our hotel and appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations and are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.With Thanks,The Hampton Inn Herald Square Team

10/10 Excellent

Gloria Gerardino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to food, shop, transport. Staff are accommodating. Excellent!
Stayed 3 nights in Mar 2024
Response from Mattie on 12 Mar 2024
Dear Gloria, Thank you for choosing to stay with us at Hampton Inn Manhattan-Madison Square Garden Area and taking the time to share your review. We are pleased that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future New York visit. With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Shamila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful
Stayed 3 nights in Mar 2024
Response from The Hampton Inn Herald Square Team on 11 Mar 2024
Dear Shamila, We are pleased to hear about your positive experience with our staff at Hampton Inn Manhattan-Madison Square Garden Area! Providing exceptional service is our priority, and we are glad our team could assist you during your stay. Thank you for your kind words, and we look forward to welcoming you back in the future!With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Let’s be blunt. You are cheap, that’s the primary reason we all book with you - but it costs absolutely nothing extra for this hotels front desk team and the concierges to smile, say good morning and make you feel a milion dollars even though we haven’t got it. Free breakfast is great, but the team makes it feel way better.. thanks!
Stayed 3 nights in Mar 2024
Response from Andrea on 11 Mar 2024
Hi Martin!Thank you for staying at the Hampton in! We appreciate your kind and generous review!

8/10 Good

Haley

Business traveller
Liked: Cleanliness, staff & service
Good location.
Response from The Hampton Inn Herald Square Team on 7 Mar 2024
Dear Haley, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area and for this outstanding review! We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 3 Mar 2024
Dear Amelia, We are delighted you enjoyed your Hampton Inn Manhattan-Madison Square Garden Area stay. We strive to provide each guest with an exceptional visit; therefore, knowing we exceeded your expectations is lovely. We hope you will return whenever your travels bring you to New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Lynsey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and comfy beds. We were on 19th floor but lift very fast. Not massive amount of storage space for family of 4 but it was ok. Considering we were in the middle of NYC very quiet at night. Great location and base. Walking distance for shops and Penn station. Breakfast was included in price. Some days better than others. Fairly quiet between 7-8 and then got a little busy. There is a waffle machine which was a big hit with all the kids but sometimes a wait for it. Overall a pleasant stay. Thank you.
Stayed 7 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 27 Feb 2024
Dear Lynsey, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area! We are delighted you had a pleasant stay and were impressed with our friendly staff and your clean and comfortable room. It is also great to know our location and breakfast added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

María Estela

Liked: Cleanliness
It was ok for the price
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 22 Feb 2024
Dear María Estela, Thank you for your recent stay at the Hampton Inn Manhattan-Madison Square Garden Area and for posting such a great review of our hotel. It is a pleasure to know we met all your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to New York.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hampton Inn was located just 2 blocks from Penn Station in Midtown near major tourist destinations like the the Empire State Building and Rockefeller Center. It had great access to public transportation to and from different airports as well as trains within Manhattan. The daily buffet breakfasts were good and filling. We also received the snacks and drinks in the room that were refreshed daily. Staff during the day were very welcoming and accommodating but one evening front desk person did not have the same information as the rest and insisted that they did not want to comply with our request until she checked with a supervisor and we did not resolve the issue until the next day. But other than that it was great value for money.
Stayed 5 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 22 Feb 2024
Dear Sean, Thank you for choosing to stay at Hampton Inn Manhattan-Madison Square Garden Area and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We will share your comments with our respective team members as we continuously strive to improve. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had all we need in the area, breakfast was great
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 21 Feb 2024
Dear Maria, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for highlighting your excellent breakfast experience. We look forward to welcoming you back for another great stay!With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

Ian Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 22 Feb 2024
Dear Lan Andrew, Thank you for taking the time to rate your experience; we would love for you to join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.With Thanks,The Hampton Inn Herald Square Team

8/10 Good

ADRIANA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place for a short stay
So , one should never pay more to book this hotel just because of the breakfast! Unless they decide to change the management or hire more staff it won’t change… especially on weekends! It’s a mess! But apart from this and the “every other day” cleaning policy, the rest was fine and great for what we needed (good location, good bed, clean, shower …) The room is very small , but it didn’t bother us !
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 20 Feb 2024
Dear ADRIANA, Thank you for being our guest at Hampton Inn Manhattan-Madison Square Garden Area. Our location, services, and amenities, in conjunction with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you, and we hope to see you again soon!With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only quibble was that the sink table was very narrow. Otherwise staff was amenable to any special requests. Rooms very clean. External area where the hotel is located cannot be blamed on the hotel.
Stayed 6 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 17 Feb 2024
Dear Jonathan, It was a pleasure having you as our guest at Hampton Inn Manhattan-Madison Square Garden Area. It's great to hear you enjoyed your stay and that our clean rooms and service met all your expectations! However, we regret any disappointment you had about the sink table. We appreciate all your input and hope you will revisit the next time you are in the area. With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Anca-Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very satisfied customer
Stayed 5 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 16 Feb 2024
Dear Anca-Alexandra, It was a pleasure to read your fantastic review of the Hampton Inn Manhattan-Madison Square Garden Area. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New York..With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hot breakfast. The area is not busy as time square but close enough to walk to time square (5-10min walk) or nearby attractions. Staff were all kind too.
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 16 Feb 2024
Dear Rosa, Thank you for posting such kind remarks about Hampton Inn Manhattan-Madison Square Garden Area. Our location close to Times Square and nearby attractions makes us an excellent choice for our guests. We are grateful for taking notice of our devoted staff and the quality of our hot breakfast. We appreciate all of your feedback and look forward to your next visit.With Thanks, The Hampton Inn Herald Square Team

2/10 Terrible

Hasan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on 17 Feb 2024
Dear Hasan, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.With Thanks, The Hampton Inn Herald Square Team

6/10 Okay

Tamara

Liked: Cleanliness, amenities
We got a good room at the check in, however when we arrived late night at our room, there was a dog barking and crying in the room next to us. We requested a change of room and the from desk person refused it. Until we insist a lot she changed us to another room, a room for disable people. Breakfast was ok.
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 14 Feb 2024
Dear Tamara, Thank you for your feedback and for staying with us. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent free breakfast, comfortable rooms, good rate.
Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 14 Feb 2024
Dear Kenneth, Thank you for posting such kind remarks about Hampton Inn Manhattan-Madison Square Garden Area. We were especially pleased to read your comments about our complimentary breakfast and how much you enjoyed our comfortable rooms at a great value. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Room was clean and quiet. View was terrible-looked out into an alley and the back of another building. Continental breakfast was absolutely awesome! So many more food choices than what I expected! Overall, worth the money.
Stayed 1 night in Feb 2024
Response from The Hampton Inn Herald Square Team on 13 Feb 2024
Dear Amie, Thank you for staying at Hampton Inn Manhattan-Madison Square Garden Area. We strive for excellence, so we are thrilled you appreciated not only our beautiful property, but also liked our clean room and our continental breakfast. We value your feedback regarding the view from your room. Please know our front desk is always available to help enhance your stay. It was our pleasure to host your stay, and we look forward to your next visit.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Ameic

Stayed 3 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 21 Mar 2024
Dear Ameic, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden and for giving us an excellent rating. We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at our hotel. We'd love to host you again someday for another great visit.With Thanks,The Hampton Inn Herald Square Team

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double bed does not mean 2 beds to this hotel. It just means one bed that is double the size of a twin
Stayed 1 night in Feb 2024
Response from The Hampton Inn Herald Square Team on 10 Feb 2024
Dear John, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable; we are genuinely sorry that your bedroom did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. It was a pleasure hosting your visit, and we look forward to seeing you again.With Thanks, The Hampton Inn Herald Square Team

8/10 Good

Angus

Disliked: Cleanliness
Stayed 9 nights in Jan 2024
Response from The Hampton Inn Herald Square Team on 10 Feb 2024
Dear Angus, Thank you for choosing Hampton Inn Manhattan-Madison Square Garden Area. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.With Thanks, The Hampton Inn Herald Square Team

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location. Right at MSG. We had tickets for the Rangers game. Exceptional people at the front desk and also the staff that handles the breakfast
Stayed 2 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 8 Feb 2024
Dear Robert, Thank you for taking the time to share your generous comments, especially about our convenient location for enjoying the game at Madison Square Garden. We're so pleased to hear that our breakfast and front desk team's friendly and helpful service stood out during your stay. We'll be sure to pass along your appreciation! We hope you are already planning another visit to Hampton Inn Manhattan-Madison Square Garden Area soon!With Thanks,The Hampton Inn Herald Square Team

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bottles of shampoo and shower gel were empty all 4 days no one didn’t fill them up.
Stayed 4 nights in Feb 2024
Response from The Hampton Inn Herald Square Team on 8 Feb 2024
Dear Vladimir, Thank you for reviewing your stay. We are happy your overall experience was pleasant. We take your housekeeping concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. With Thanks, The Hampton Inn Herald Square Team