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Beautiful hotel, only thing i can suggest is do not charge for reserved parking, being parked on the road felt very uneasy, apart from that everything else was wonderful
Chantelle
Stayed 2 nights in May 2024
Response from Peter & Rosemary Tennent on 14 May 2024
Thanks for joining us Chantelle, We appreciate your support. Yes, we are trialing a few of our car parks as paid, for those wanting a guaranteed park. Your thoughts are appreciated. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
I have used The Devon Hotel regularly when I was a sales rep. Always clean, well appointed, and the comfiest beds. Best value for money. This stay was a bit noisy due to a large group sharing multiple rooms on our level, but that can happen at most hotels.
Mark
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 11 May 2024
Thanks for your ongoing support Mark - appreciated! Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
6/10 Okay
Carmen
11 May 2024
Liked: Cleanliness, staff & service, amenities
The room was clean and warm. The bed was very comfortable. Unfortunately, the milk was someone else's used container and the room was very noisy from the air conditioner units.
Carmen
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 11 May 2024
Hi Carmen - my apologies for a noisy a/c. Our team will get it sorted now.Regards,Peter Tennent
Everything about the hotel was great except for their parking policy. I checked in without a problem then went out to do some work around the city. When I came back there were no car parks. I asked reception where I should park they told me my options were to pay $30 for a carpark or park on the street
I pointed out that the reservation said parking was included and I was told Parking was only included unless there were no parks in which case you then have to pay $30
The receptionist thought it was a good idea to argue with me and tell me that I should just come down from my room every 10 minutes to see if there was a free park so I could move my car
I had driven six hours that day visited multiple customers and just wanted to Get to my room finish my Admin and sleep.
No one ever loses an argument with the Customer. I will never stay here again because of this. A shame really as I think the hotel is amazing but let’s face it you’re not the only Hotel on the block
Stuart
Stayed 1 night in May 2024
Response from Peter & Rosemary Tennent on 7 May 2024
Thanks for your feedback Stuart, We are grateful to have a popular hotel, dining options, and functions and events. At times that can put pressure on our free parks, meaning folk opt to park on our surrounding streets - gratefully all offering unlimited and free parks. Most of our car parks are free, (including 3 EV parks), and we also have a few paid parks (including 2 EV parks) for those wanting a guaranteed spot.I'm so sorry this was not conveyed appropriately.Be assured how much we appreciate every guest that makes the decision to stay with us!Kind regards,Peter Tennent
Response from Peter & Rosemary Tennent on 5 May 2024
Thanks for joining Justine, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
6/10 Okay
Norma
1 May 2024
Liked: Staff & service
No parking on premise had to park on road.
Norma
Stayed 3 nights in Apr 2024
Response from Peter & Rosemary Tennent on 1 May 2024
Thanks for joining us Norma, We do offer a large number of free on-site car parks (including 3 EV parks and accessibility parks). Also our three surrounding streets offer free and unlimited car parking. We also offer is a small number of paid car park (including 2 EV parks) for those that wish a guaranteed park. I'm sorry you were unable to find an empty free car park on site at the time you needed it. Kind regards, Peter Tennent
First time staying at the Devon although have had the very yummy buffet at Marbles on previous visits and visited again this visit. Room was spacious, beds were so very comfortable! It was fab having a small fridge. Shower was spacious and great pressure. A bit cramped though and not much space for cosmetic bags etc. Overall v impressed, and it was very good value for money. I'd definitely stay again.
Margaret
Stayed 2 nights in Apr 2024
Response from Peter & Rosemary Tennent on 28 Apr 2024
Thanks for joining us Margaret, We look forward to welcoming you back for that next stay. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
Hi Peter
Frequent flyer and i have to say Im terribly disappointed this trip ...
Went through expedia and realised i had double booked when i cancelled I was not refunded highly disappointing when i even extended this trip
Room 873 toilet has plumbing issues and the ledges were very unclean the constant banging from the next door room was constant and disruptive
We stayed a period of 5 days and housekeeping forgot very basic things when they have serviced maybe this is due to time restraints?
Rectified that problem by calling reception multiple times on multiple days
The staff are wonderful i have always loved the staffs awesome attitudes but i think you need to think about putting more staff on when you are booked out
Also the car parking ... being asked to pay $30 per night is appauling when the hotel is booked and the carparks are filled
The spa was luke warm also when we arrived
Sarah
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 27 Apr 2024
Hi Sarah,I'm glad you loved the team here and their attitude, but so sorry your last stay with us you didn't love! Be assured, that's our absolute focus.I've tried to track a second reservation (I assume non refundable) in your name without success. It must have been in another name - maybe that's why your agent didn't refund.Most of our car parks are free (including some EV parks) and our surrounding streets offer free unlimited parking. Yes, we offer a few paid car parks for guests that want a guaranteed parking spot.Our pool is maintained at 30 degrees and our spa at 40 degrees. In addition we offer free access to the heated pools and spas at the New Plymouth Aquatic Centre.I hope it's not too long before we can welcome you back, as we'd love to restore your faith.Kind regards,Peter Tennent
Unfortunately pulled back the blanket and there was hair on the sheet. Didnt go to bed until 11pm so did not ring down.
Was very offputting.
Actul amenties were great
Tracy
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 25 Apr 2024
Hi Tracey,Thanks for joining us. Ouch! I'm so sorry.Yes, your room had been serviced fully (and double checked) but something was not removed during our cleaning of linen. That should never get through our checks. My apologies!!!!I wish you had called down, so we could immediately rectify. But again, it should never have got through our checks.I am going through with our housekeeping and laundry crews.Kind regards,Peter Tennent
8/10 Good
rocky
25 Apr 2024
rocky
Stayed 1 night in Apr 2024
Response from Peter & Rosemary Tennent on 26 Apr 2024
Thanks for joining us Rocky,Kind regards,Peter Tennent
8/10 Good
rocky
Travelled with family, Travelled with family and small children, Travelled with partner
Response from Peter & Rosemary Tennent on 23 Apr 2024
Thanks for joining us David, We appreciate your support, and would love to welcome you back soon. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
Response from Peter & Rosemary Tennent on 31 Mar 2024
Thanks for joining us Vivek, We look forward to welcoming you back for your next stay. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
8/10 Good
Phill
Travelled with partner
31 Mar 2024
Liked: Cleanliness, staff & service, amenities
handy to water
Phill
Stayed 2 nights in Mar 2024
Response from Peter & Rosemary Tennent on 31 Mar 2024
Thanks for joining us Phill, Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
Fantastic reception on checkin, really friendly staff. Good buzz about the hotel, lots of art works. Free guest laundry, free hire of bikes, towels for the pool, what more can you ask for? Large clean room, apps on TV. Only minor negative was wifi dropped out occasionally.
Andy
Stayed 3 nights in Mar 2024
Response from Peter & Rosemary Tennent on 23 Mar 2024
Thanks for joining us Andy, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
Response from Peter & Rosemary Tennent on 11 Mar 2024
Thanks for joining us Arthur, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
10/10 Excellent
Hayden
Travelled with family and small children
10 Mar 2024
Amazing place
Hayden
Stayed 1 night in Mar 2024
Response from Peter & Rosemary Tennent on 10 Mar 2024
Thanks for joining us Hayden, We appreciate your support. Kind regards, Peter & Rosemary Tennent (and all The Devon Hotel crew)
8/10 Good
taylor
Travelled with family and small children
7 Mar 2024
Liked: Cleanliness, staff & service
The accomodation was nice and the pool great for the kids. Unfortunately we went to the area for Americarna and I would have liked to think that the large amount of Classic cars would have had prioritized parking over modern cars with modern security features.
taylor
Stayed 3 nights in Feb 2024
Response from Peter & Rosemary Tennent on 7 Mar 2024
Thanks for joining us Taylor, Kind regards,Peter & Rosemary Tennent (and all The Devon Hotel crew)