Lobby sitting area

Reviews of Hotel Mazarin

3.5 out of 5
Hotel Mazarin
730 Bienville St., New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 919 out of 1483 reviews" "
Rating 8 - Good. 382 out of 1483 reviews" "
Rating 6 - Okay. 113 out of 1483 reviews" "
Rating 4 - Poor. 40 out of 1483 reviews" "
Rating 2 - Terrible. 29 out of 1483 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gilbert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here and it was great. We'll be returning.
Stayed 3 nights in Feb 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, Gilbert! It was great having you as our guest and we are thrilled to see you enjoyed your stay, safe travels, and looking forward to welcoming you back.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you Stephen! We are thrilled to see you enjoyed your stay with us and we look forward to seeing you again, soon!

10/10 Excellent

Alan

Travelled with partner
French quarter area.
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you for the review, Alan. We are happy to see that you enjoyed your stay with us and we it was wonderful having you as a guest.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, Peter! We appreciate your feedback, and happy to see you enjoyed it. I was a pleasure to host you, and we look forward to seeing you again.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within the French Quarter! Easy walking to Bourbon and Royal Street bars, restaurants, shops, etc. The hotel was clean and the front desk staff was very helpful with recommendations, tips and taxis. Would definitely stay there again!
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, Frank! We are so happy to see that you enjoyed your stay with us and it was a pleasure to host you. Wishing you many safe travels.

10/10 Excellent

DeJuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful will visit again
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, DeJuan! It was a pleasure to host you, and we were delighted to have you as our guest.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Good morning, Michael, and thank you! We are thrilled to see that you enjoyed your time with us, and it was a pleasure to serve you.

6/10 Okay

Kim

Liked: Staff & service
I liked the hotel just could use a update on mattress The maids were wonderful kept our room clean and with coffee / towels
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you for your feedback, Kim. We are happy to see that you enjoyed your stay with us, and we were delighted to have you as our guest.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, great location, friendly staff
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, Mary. We are happy to see that you enjoyed your stay with us, and it was a pleasure to host you.

8/10 Good

nikolai

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great place, really helpfull staff, in the heart of the french quarter. My only issue was the bed was really soft, and posibly worn in and could use an extra blanket.
Stayed 5 nights in Mar 2024
Response from Hotel Mazarin on 23 Mar 2024
Thank you for your review. We will share your feedback with our staff. We look forward to your return.

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Central to all the french quarter. Breakfast was great. Desk staff were widerful and helpful. Frudge in room was a bonus.
Stayed 4 nights in Mar 2024
Response from Hotel Mazarin on 23 Mar 2024
Thank you for your review. We will share your feedback with our staff. We look forward to your return.

10/10 Excellent

Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right off Boutbon St. Surprisingly, hotel was quiet at night.
Stayed 3 nights in Feb 2024
Response from Hotel Mazarin on 23 Mar 2024
Thank you for your review. We will share your feedback with our staff. We look forward to your return.

10/10 Excellent

Donald, Ann Arbor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient in the French Quarter
Stayed 4 nights in Mar 2024
Response from Hotel Mazarin on 26 Mar 2024
Thank you, Donald. We were delighted to have you as our guest, wishing you many safe travels!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, close to everything
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 22 Mar 2024
Thank you, Michele! We are happy to see that you are satisfied with your stay! We hope you enjoyed the rest of New Orleans!

10/10 Excellent

David

Liked: Cleanliness, staff & service
Good location
Stayed 4 nights in Mar 2024
Response from Hotel Mazarin on 19 Mar 2024
Thank you, David! We appreciate you taking the time to give us this review and share your experience with us. It was a pleasure to host you, and we hope to welcome you back to NOLA, soon!

10/10 Excellent

francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, only steps away from the action of Bourbon St. Rooms are small but have a little fridge and they give you drink tickets to the bar. Did see a cockroach roam by while I was using the bathroom one morning. Seems like that is pretty standard for New Orleans. One of front desk employees seemed very confused by hotely type questions. Overall, I would stay here again but I wouldn't rely on the front desk for anything. Also parking is a pain, especially if you are coming during a big event. You don't need the car. It will just be a pain in the ass.
Stayed 4 nights in Mar 2024
Response from Hotel Mazarin on 19 Mar 2024
Thank you, Francesco! We are happy to see that you enjoyed your stay with, but I will certainly forward your notes along to the proper channels. It was a pleasure to host you and have a safe trip back.

4/10 Poor

Taiesha, Dallas

Travelled with partner
Disliked: Amenities, property conditions & facilities
They allowed us to check in early which was great. However the room they put us in was directly next to the elevator, so this is what we had the pleasure of listening to all night. The room looked nothing like what was shown prior to arrival. The room was outdated and had an old moldy smell. Needed to print something and the printer in the business center was out of toner, I alerted them to this and there was no urgency to correct. Overall it was not worth the price and I would NOT stay here again.
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 19 Mar 2024
We are very sorry for this experience. I will forward along your notes, and try to have them addressed. We hope the rest of New Orleans was enjoyable, and wish you many safe travels.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly staff. Close to everything
Stayed 3 nights in Feb 2024
Response from Hotel Mazarin on 19 Mar 2024
Thank you, Monica! We are happy to see that you enjoyed your stay with us, and we hope to welcome you back soon.

10/10 Excellent

Lynn, southbury

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Mazarin on 18 Mar 2024
Thank you for your response. We hope you return soon.

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, conveniently located
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 18 Mar 2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Tabra

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Awesome stay,very close to bourbon street
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 18 Mar 2024
Thank you for your review. We look forward to seeing you in the future.

10/10 Excellent

davis LYNN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Only negative thing is the AC wasn’t great. Beautiful hotel will stay again!!!
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 18 Mar 2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very helpful. The room was clean and comfortable and the hotel is in a very convenient location. Our only complaints are that the pillows were rock hard and there was no fan vent in the bathroom so the room stayed very humid. All in all, we’d certainly consider staying here again.
Stayed 5 nights in Mar 2024
Response from Hotel Mazarin on 15 Mar 2024
Thank you for your review. We will share your feedback with our staff.We hope you return to visit soon.

10/10 Excellent

Mark Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!!
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 15 Mar 2024
Thank you for your review. We hope you return soon.

8/10 Good

Allen

Stayed 1 night in Mar 2024
Response from Hotel Mazarin on 15 Mar 2024
Thank you, Allen! We are so excited to see that you enjoyed your stay with us, and it was such a pleasure to host you. We hope you enjoyed your trip to New Orleans and wish you many safe travels. Have a nice weekend!

6/10 Okay

Allessandra

Travelled with family
Liked: Cleanliness, staff & service
Location. No restaurant.
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 15 Mar 2024
Thank you, Alessandra for taking the time to write this review. We appreciate your feedback; it was a pleasure to host you!

6/10 Okay

Angie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and gave great options for food. However our room was not clean. There were spider webs in the restroom and one of the robes had a stain on it. The rugs looked old. The WiFi was not good at all. Though the property looked nice and well kept.
Stayed 1 night in Mar 2024
Response from Hotel Mazarin on 13 Mar 2024
Thank you for your review. We will share with our staff. We hope you will return soon.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient to Bourbon street and good food. It was clean and quiet. We had a great experience and would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Mazarin on 12 Mar 2024
Thank you, Keith! We appreciate you taking the time to share your experience with us. It was wonderful having you as our guest, and we hope to welcome you back on your next trip to New Orleans. We hope you have a safe return and looking forward to seeing you again, soon!

10/10 Excellent

Wendy Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024
Response from Hotel Mazarin on 12 Mar 2024
Good morning, Wendy! We are so excited to see that you enjoyed your stay with us, and it was such a pleasure to host you. We hope you enjoyed your trip to New Orleans and wish you many safe travels.

6/10 Okay

Tom, Kingfisher

Travelled with family
Our experience was not at all like the previous stays. We’ve always enjoyed staying here, the location is great and the rooms and staff were always fantastic. However, this stay was just not that good. The closet doorknob came off in my hand and we couldn’t access the closet to hang our clothes up. We called for maintenance, but they didn’t show. When we finally called the desk again, they moved us to another room. Also, we had the do not disturb sign up because we didn’t want the room disturbed, but they came in anyway. The hotel just seems to have lost its edge. With all the choices in the Quarter, we will probably try a different one in the future.
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin on 12 Mar 2024
Good afternoon, Tom. Welcome back and we are sorry to see that your stay with us was less than satisfactory and apologize for any inconvenience. I will forward your notes to the correct channels, we hope you enjoyed the rest of New Orleans and wish you safe travels.

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities
was nice
Stayed 1 night in Mar 2024
Response from Hotel Mazarin on 8 Mar 2024
Thank you for your review. We hope you will return soon.

6/10 Okay

James, Modesto

Travelled with family
Hotel was nice as well as staff minus the lady there Wednesday the 6th. Asked for a late check out until 1:30 and was told absolutely not due to management and hotel policy. Asked if they would reconsider being we dried out our flooded room ourselves, dealt with a soaked carpet for 3 days and dealt with our soaked luggage due to the rain leaking into the room and we’re still rudely denied the late check out. Other than that our stay was great.
Stayed 5 nights in Mar 2024
Response from Hotel Mazarin on 8 Mar 2024
Thank you for your review.We will go over this information with our staff. We hope you will return to visit soon.

8/10 Good

Araceli

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Hotel Mazarin on 8 Mar 2024
Thank you for your response. We hope you will return soon.

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property/staff experience
Stayed 1 night in Mar 2024
Response from Hotel Mazarin | J Collection Hotels on 5 Mar 2024
Thank you, Mercedes! It was so great having you as our guest! We hope you enjoyed the rest of New Orleans and we hope to welcome you back soon.

4/10 Poor

Carol Sue

Travelled with partner
Disliked: Staff & service, amenities
At first seemed very nice when arrived at 9am. Wrong type room assigned at 4pm, not by courtyard but down a long corridor into another building - room small, one small window. Staff said could not change. Next day we were told we could move at 3pm. So repacked and went to new room. Then next day room was flooded and needed to repack and move one story up. No one helped or seemed concerned with all the moving. Felt trip was cut short by needing to stay around the hotel to keep moving. The hotel did not offer any compensation
Stayed 3 nights in Mar 2024
Response from Hotel Mazarin on 12 Mar 2024
Thank you for your feed back Carol Sue. We are so sorry that your stay was less than satisfactory and will be sure to forward your notes along. We hope you have a safe return and enjoyed New Orleans.

8/10 Good

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a super short walk to Bourbon street if you are going for that. It’s right off of Royal street and about a 10 minute walk to Jackson square. Super convenient location for whatever it is you want to do. Upon booking with Expedia, we were told we would receive a complimentary bottle of wine. We did not. We did, however, get a card good for one free drink at the hotel bar. The room was comfortable and quiet and the front desk clerks were friendly and helpful. If you are paying to park, the garage is right across the street from the Hotel Mazarin in the Royal Sonesta garage.
Stayed 2 nights in Mar 2024
Response from Hotel Mazarin | J Collection Hotels on 4 Mar 2024
Thank you, Vanessa! It was a pleasure to host you, and we are happy to see that you enjoyed your stay. We hope to welcome you back on your next trip.

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and historic. It right in the french quarter. Very convenient
Stayed 4 nights in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 4 Mar 2024
Thank you, Tiffany! We appreciate the review and happy to see that you enjoyed your stay. Safe travels, and we look forward to welcoming you back!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique type hotel close to all the action on Bourbon Street
Stayed 5 nights in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 4 Mar 2024
Thank you, Michael! We appreciate you taking the time for giving us a review, and feedback. We are happy to read that you are happy with your stay, and we look forward to welcoming you back.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Mazarin on 23 Mar 2024
Thank you for your response. We look forward to your return.

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My king superior on the 5th floor was absolutely wonderful. I heard zero street noise, and the room was immaculate. The location is great for walking in the French Quarter and to the CBD. The room was beautifully decorated, I loved the walk in shower, and the fact that there is a lighted make-up mirror. The whole property is very well maintained and comfortable.
Stayed 4 nights in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 4 Mar 2024
Thank you for the feedback and review! We are so happy to read that you were satisfied with your stay. It was a pleasure to host you, and wonderful having you as our guest. Safe travels!

10/10 Excellent

Betty Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The charm of being in the French Quarter in a classic center courtyard with fountain was delightful and super convenient for exploring the area. Staff were excellent, helpful. Take the City Tour.
Stayed 4 nights in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 1 Mar 2024
Thank you, Betty Ann! It was a pleasure to host you, and we are happy to see that you enjoyed your stay with us. We wish you safe travels, and hope to welcome you back soon!

10/10 Excellent

Betty Ann

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
we liked the old world charm of this hotel. staff were always helpful and kind. security is good even so close to bourbon st. wonderful courtyard off every room.
Stayed 1 night in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 27 Feb 2024
Thank you, Betty Ann! It was a pleasure to host you, and we are so happy to read that you are happy with your stay. Wishing you safe travels, and looking forward to welcoming you back.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Hotel Mazarin on 20 Mar 2024
Thank you for your response. We look forward to your return.

10/10 Excellent

Yin Ming Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellemt
Stayed 1 night in Feb 2024
Response from Hotel Mazarin on 23 Feb 2024
Thank you for your review. We look forward to seeing you in the future.

10/10 Excellent

Teresa Olson, Queen Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Older but very clean and staff is fantastic! We have stayed here multiple times and will keep going back.
Stayed 5 nights in Feb 2024
Response from EP on 22 Feb 2024
Thank you for your feedback

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Mazarin on 22 Mar 2024
Thank you for your response. We hope you return soon.

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were just what we needed; convenient to everything downtown. Front Desk & Valet staff were great!
Stayed 1 night in Jan 2024
Response from Hotel Mazarin on 22 Feb 2024
Thank you for your review. We look forward to seeing you in the future.

8/10 Good

Nicole-Eileen

Liked: Cleanliness, staff & service, amenities
The hotel was beautifully maintained the staff was very friendly and helpful. The location was perfect for enjoying the French Quarter - easy walking distance to everywhere. Make sure that you don't get the room next to elevator as it is very noisy and disturbing to hear the elevator motor everytime someone comes/goes.
Stayed 3 nights in Feb 2024
Response from Hotel Mazarin | J Collection Hotels on 21 Feb 2024
Thank you, Nicole-Eileen! It was a pleasure to host you, and we are happy to hear that you enjoyed your stay. We hope to have the opportunity to host you again soon, and wishing you safe travels.

10/10 Excellent

Cameron

Stayed 4 nights in Feb 2024
Response from Hotel Mazarin on 22 Mar 2024
Thank you for your response. We hope you return soon.

6/10 Okay

Scott e

Stayed 4 nights in Jan 2024
Response from Hotel Mazarin | J Collection Hotels on 20 Feb 2024
Thank you for the feedback, Scott. We hope you enjoyed your trip to New Orleans, and you were a pleasure to host. We hope to welcome you back soon!