COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Hilton New Orleans Riverside

Photo gallery for Hilton New Orleans Riverside

Reception
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe

Overview of Hilton New Orleans Riverside

Hilton New Orleans Riverside

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
2 Poydras St, New Orleans, LA, 70130

Explore the area

  • Popular LocationCanal Street3 min walk
  • Popular LocationPort of New Orleans16 min walk
  • Popular LocationMercedes-Benz Superdome19 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)25 min drive

Choose dates to view prices

About this area

New Orleans

Located on the waterfront, Hilton New Orleans Riverside is in New Orleans Central Business District neighbourhood and is connected to a shopping centre. Bourbon Street and Cafe Du Monde are notable landmarks, and some of the area's popular attractions include Audubon Aquarium of the Americas and Audubon Zoo. Looking to enjoy an event or a game? See what's going on at Mercedes-Benz Superdome or Smoothie King Center.

What's nearby

  • Canal Street - 3 min walk
  • Audubon Aquarium of the Americas - 4 min walk
  • Harrah's New Orleans Casino - 5 min walk
  • Port of New Orleans - 16 min walk
  • Mercedes-Benz Superdome - 19 min walk

Getting around

  • New Orleans Union Passenger Terminal - 8 min drive
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 25 min drive

Restaurants

  • River Blends Cafe — 1 min walk
  • Spirits — 1 min walk
  • Ruth's Chris Steakhouse - 2 min walk
  • Grand Isle - 3 min walk
  • The Swizzle Stick Bar - 3 min walk

About this property

Hilton New Orleans Riverside

Romantic hotel connected to a shopping centre in New Orleans Central Business District, walk to Canal Street
Along with 3 restaurants, this hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a health club, 2 coffee shops/cafés and indoor tennis courts are on-site. All 1622 rooms offer comforts such as pillowtop beds and premium bedding, plus WiFi and LCD TVs with cable channels. Guests will also find Smart TVs, coffee makers and down duvets. Housekeeping is available on request.
Hilton New Orleans Riverside offers 1622 forms of accommodation with a safe and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. This New Orleans hotel provides wireless Internet access for a surcharge. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with indoor tennis courts and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.99 per night)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 44 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges

Things to do

  • 7 indoor tennis courts
  • 2 outdoor pools
  • Aerobics classes
  • Basketball
  • Designer shops
  • Fitness centre
  • Indoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Shopping centre
  • Shopping
  • Spa services
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Filipino
  • Italian
  • Spanish
  • Vietnamese

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (130000 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free cots/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 37-inch smart TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests will receive smart lock details

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for in-room wireless Internet: USD 9.99 per night (rates may vary)
  • Self-parking fee: USD 44 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton New Orleans
Hilton New Orleans Riverside
Hilton Riverside
Hilton Riverside Hotel
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans
New Orleans Riverside
Riverside Hilton
Riverside Hilton New Orleans
Riverside New Orleans Hilton
Hilton Hotel New Orleans
Hilton New Orleans Riverside Hotel New Orleans
Hilton New Orleans Riverside Hotel
Hilton New Orleans Riverside Hotel
Hilton New Orleans Riverside New Orleans
Hilton New Orleans Riverside Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 603 out of 1185 reviews
5 - Excellent 51%
Rating 4 - Good. 332 out of 1185 reviews
4 - Good 28%
Rating 3 - Okay. 123 out of 1185 reviews
3 - Okay 10%
Rating 2 - Poor. 70 out of 1185 reviews
2 - Poor 6%
Rating 1 - Terrible. 57 out of 1185 reviews
1 - Terrible 5%

4.3/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Room had a damp smell to it. Tub did not drain while showering. There were other cosmetic issues in the bathroom. The staff was helpful and accommodating with parking since we arrived with a roof carrier and were unable to park in the garage due to height restrictions. We ended up in the oversized lot which carries a bigger daily charge, $100 per day.
Stayed 2 nights in Jul 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 4 nights in Jul 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, would do so again
Stayed 1 night in Jul 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service
We paid over $200.00 for one night. The room was small. Really had the impression that the room would have been better. Guest in the next room argued all night causing us not to sleep much.
Stayed 1 night in Jul 2021

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I thought Hiltons were supposed to be nice! We waited almost 30 minutes in line to check in, which was the beginning of a bad stay. Not because there were so 20 people ahead of us, there were three. When did hotel check in get to complicated? The card reader on our door worked very poorly. The hotel location and the room generally was nice, but our shower/bathtub never worked correctly the entire time! On the second day the water would not turn off, we had to call maintenance so the room would not flood. The person came quickly and fixed it, but afterwards the water would not flow from the shower portion of it if the water were more than lukewarm. The key they gave us to the parking garage that was supposed to give us in and out privileges never worked, we needed to buzz for assistance every time we tried to leave. For $44 dollars a night parking, you would think they would have functioning gates. Really disappointing overall, definitely the worst Hilton I've stayed in. The staff I did interact with were very nice and helpful, they were trying their best. Would look elsewhere for a nice place to stay in NOLA.
Stayed 4 nights in Jul 2021