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Reviews of Island Luxurious Suites Hotel

Island Luxurious Suites Hotel
10 Ben Ami Av., Netanya

Reviews

7.6

Good

Rating 10 - Excellent. 122 out of 315 reviews" "
Rating 8 - Good. 98 out of 315 reviews" "
Rating 6 - Okay. 39 out of 315 reviews" "
Rating 4 - Poor. 22 out of 315 reviews" "
Rating 2 - Terrible. 34 out of 315 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nehori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanine

Stayed 1 night in Sep 2023

10/10 Excellent

Cusso

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent 👌
Stayed 1 night in Sep 2023

10/10 Excellent

Nehori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Myron

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Rochelle

Travelled with family
Disliked: Cleanliness
Room available over an hour late. Made up for 2 people when there were 3 of us. Had to ask for additional towels. No cutlery, crockery or pans in the kitchenette so not sure what this was for! Whilst the pool was lovely, the music was so loud you could still hear it with personal earphones on max! Found a used sanitary towel in the second room. TV in main bedroom not on the wall straight. TV signal was poor. Most of this was reported to the reception but we got the usual Israeli shrug! Not really as good as I’d expect at this price!
Stayed 2 nights in Sep 2023

10/10 Excellent

jeffrey, miami beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Chaim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

rosalind

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfasts were varied and plentiful. The pool was clean. Lots of beach chairs. Nice ocean breeze at the pool. Our suite was clean. The beds were comfortable The porch is large with lounge chairs and large table and chairs. Gorgeous sunsets from the porch The staff was friendly and helpful I would advise the hotel to replace the metal coffee table. It is pretty but too low. We kept bumping into the corners The tayelet, walking path near the ocean has been upgraded by the city. Nice restaurant ambience with outside seating. Pizza shop, burger and steak house, ice cream shop, nice dairy restaurant, even a shop to buy cookies, soda, sunscreen etc Good place to stay. Parking garage too
Stayed 8 nights in Aug 2023

10/10 Excellent

Selma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Sboshana

Liked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was the most disgusting hotel I have ever stayed at, and I travel a lot. I know that Israel has lower standards in general (I live in Israel) but even for Israel, this hotel is ridiculous. It’s comparable to just barely a 3 star hotel, honestly maybe even 2 stars. The only nice thing about the rooms is the amazing view of the Mediterranean Sea. Besides that, the rooms are dirty, broken and have mold. The towels smell disgusting. The bed was so nasty, I didn’t feel comfortable even laying on it. The mattress and pillows and seriously gross. The sheets aren’t even on the mattress in a manner that properly covers the mattress. The spa is as also disgusting, and the massage was not up to par. The bathroom in the spa is so gross, and the masseuse literally didn’t even ask my any questions prior to the massage - which is very standard anywhere in the world (I get massages all the time at various hotels all around the world, including in Israel). The price is so not worth it, I think the hotel should be shut down. OH HOW CAN I FORGET: The lights on the balcony weren’t working, they wouldn’t turn on. They sent someone up to fix it, and the guy just OPENED THE DOOR AND WALKED INTO OUR ROOM while we were sitting in the room. I almost called the police. He fixed the light, left a huge mess out on the balcony, and then said the lights aren’t able to be turned off because the switch isn’t working properly. Seriously the worst experience I have ever had, such a waste of my money
Stayed 2 nights in Aug 2023

10/10 Excellent

Rowyda

Stayed 2 nights in Aug 2023

4/10 Poor

GAL

Travelled with group
Disliked: Staff & service, property conditions & facilities
נוף יפה אבל לא שווה את התמורה למחיר!
היינו חבורה של 4 חברות. שכרנו סוויטה שהייתה מוכנה ל2 בלבד. החדר הנו היה נעול ולא מוכן כשנכנסו. 2 כוסות מים, 2 כוסות לקפה. המקרר ריק מכל בשירותים אין כוסות למברשות שיניים מה שמאד בסיסי בימנו. הכל בחדר הרגיש מאד מיושן, היה קושי בלפתוח את החלון של המרפסת הנוף מדהים הבריכה סבבה אבל החדר אוכל מרגיש כמו בונקר מתחת לאדמה. לא חבל שיש מלון מול הים אז כבר לעשות חדר אוכל בקומה שרואים את הים? ארוחת בוקר הייתה מאכזבת וסתמית ומאד לא מושקעת, ירקות לא טריים, חצי שעה תור לחביתה, חצי שעה תור לקבל קפה גבינות ומאפים ללא הסבר איזה גבינות כמה אחוז ומאפים מה יש בתוכם. המלון מרוחק 15 דק הליכה מירידה לים. אם רוצים לצאת למסעדות הטובות לפחות קילומטר הליכה. לסיכום המחיר המאד גבוה 2700₪ ל4 נפשות לא שווה את התמורה שקיבלנו. יצאנו מאוכזבים כי ציפינו שמלון שמבקש כזה מחיר גבוה התמורה תהיה מפנקת וזה היה לא יותר הרגשה ממלון 3 כוכבים עם נוף יפה
Stayed 1 night in Jul 2023

10/10 Excellent

Leanelle

Stayed 4 nights in Jul 2023

8/10 Good

Alon

Travelled with partner
Not like it used to be 5 years ago when I stayed there Not so clean needs update Breakfast needs improvement during the week days
Stayed 2 nights in Jul 2023

10/10 Excellent

Yah-el

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Mordechai

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Philip

Stayed 1 night in Jul 2023

10/10 Excellent

Larry, Rockford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view from the room, nice quiet place, clean, safe .
Stayed 1 night in Jun 2023

4/10 Poor

Paula

Stayed 1 night in Jun 2023

8/10 Good

edward

Travelled with partner
Liked: Staff & service, property conditions & facilities
I wanted to really like this property and it has some pros and cons. The location is perfect. It is beautiful. Sits right on the Mediterranean. It is an easy walk to an ATM and the beach and a cafe/bakery. We checked in a day early for a tour that we were meeting a group for. They were very nice to let us check in and keep our same room the next night when the tour group arrived so we didn't have to move. The front desk girl was very nice to do that. She let me go and fill up my water bottle in the staff room where it was filtered. Our room was clean and had a beautiful view but the locks on the sliding glass doors did not work. There were 2 sets and neither worked. so maintenance could be doing a better job. The pool was not the best imho. I stepped in gum that had been melting there for a while. It was gross. I had to pull it off with my fingers. The guy at the pool couldn't have cared less. I cannot believe that the pool deck wasn't cleaner. they also had the worst rap music playing loudly all day. I heard the F bomb for hours by the pool b/c of their choice of music. It was ridiculous and unnecessary. it made our time there very unpleasant. The food was good ...we had breakfast and dinner there. We needed more cash and they didn't seem to know how to help us get more using an American credit card. They wouldn't let us charge it to our room so we started walking and found an ATM down the way. Over all i'd give it a 3/5stars.
Stayed 1 night in Jun 2023

10/10 Excellent

Tarere

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very supportive. We enjoyed every moment of our stay. Hope to visit next with family and friends.
Stayed 4 nights in May 2023

8/10 Good

JOEL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Views are unbeatable!! Front staff need to be more hospitable. Overall would recommend for location and balcony views.
Stayed 8 nights in May 2023

2/10 Terrible

Abraham

Stayed 2 nights in Apr 2023

10/10 Excellent

BLUMA

Travelled with family
Liked: Staff & service, room comfort
Great hotel
Great hotel, the most stunning sunset view! Delicious breakfast with a great variety! Excellent location. The kitchenette area isn't very clean, and the furniture is old, but will definitely return.
Stayed 2 nights in Apr 2023

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service
We stayed at the Island for 8 nights on the tail end of our Israel trip. The hotel is in a great location, close to everything you want to do in Netanya and 30 minutes from Tel Aviv and 30 minutes from Cesasrea. The staff was amazing. Yoram at security was always smiling kind and helpful. The front desk was always helpful with whatever we needed. The food will leave you wanting more. The breakfast buffet was often stale and old. Flies could be seen on the food and the staff was more focused on their phones then helping guests. We would return to the hotel and likely skip the breakfast and go to nearby cafes that have fresher food and better service.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay.❤️
The suite was delightful, clean and well maintained. Lounge kitchenette and separate bedroom with large en-suite bathroom in addition to guest shower room. The extremely large decked balcony had a large table and chairs and a panoramic view of the sea and Netanya and importantly was very private and not overlooked by other guests. Breakfast was delicious the service was superb and there was a lot of choice. Limor from customer services was walking around and asking guests if they were satisfied - impressive! The service in the hotel was excellent and everything we requested was attended to promptly( the problem with the safe was dealt with immediately. We had 2 minor complaints: the lounge tv was difficult to use and no cutlery plates or utensils were provided. We completely understand that this is due to Kashrut but no disposables were provided and the description of the room says Kitchenette but should add that there are no utensils to allow guests who so wish to come prepared. These were minor issues and other than these it was a perfect stay. We would definitely return.
Stayed 2 nights in Apr 2023

8/10 Good

J John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation at the beach in Netanya.
The view was amazing from the 16th floor. Pool was empty so no swimming.Elevator to beach did not work so had to walk over a mile to find a beach. Breakfast was ok but not spectacular like most hotels in Israel. I would not term the suites as luxurious but the price of a room was expensive.
Stayed 3 nights in Apr 2023

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Really lovely hotel, considering what's around. However, I would give it solid four stars, not five. The staff is very friendly and courteous.
Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that ocean view!!!
Stayed 1 night in Mar 2023

4/10 Poor

Jaric

Travelled with family
Liked: Staff & service, property conditions & facilities
The website should state that accomadations (beach, pool, etc) is seasonal and not have you find out after you pay. Also, there's no cultery or dishes in the rooms. I had other options and chose this hotel only because of the post. Very disappointed considering the price and how kuch it cost to travel the distance to amd frol the airport.
Stayed 2 nights in Mar 2023

10/10 Excellent

Eli

Stayed 1 night in Mar 2023

8/10 Good

?????

10/10 Excellent

Asaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

????

Stayed 1 night in Feb 2023

2/10 Terrible

Eli

Stayed 1 night in Jan 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just very nice and pleasant!
Stayed 1 night in Jan 2023

10/10 Excellent

AMINADIV

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

2/10 Terrible

Ron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service poor hotel avoid !
The guy from the reception was rude didn’t recognise the hotels.Com gold benefits and say “we don’t know it so we won’t except it and wast not willing to check (upgrade of the room the hotel was empty) The room was dirty many flys and pieces of food under bed and sofa. There is no baby bath to the room , the pool was close because of holiday so they closed also the erea around so there was no place to sit , the kid club is a joke there is nothing inside better not write kids clubs . It’s not beach hotel there is no way to get to the beach it’s on the cliff the nearest beach is 30 min walking!!! and there is no aces to old people or strollers !!!, was nightmare
Stayed 2 nights in Oct 2022

10/10 Excellent

Adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Hagay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Lorena

Disliked: Staff & service, property conditions & facilities
Apart the view which was a 10/10, the room itself was not in a very good condition as described. You pay for the view but definitely not for the service or room you get.
Stayed 3 nights in Sep 2022

2/10 Terrible

Alon

Stayed 1 night in Sep 2022

10/10 Excellent

stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been there many times before and we keep coming back because we love the luxurious suite overlooking the Mediterranean. It is also accessible to the Sanz community in Netanya so it is convenient to prayer services and shopping at Ikea and a large beautiful mall. We were unhappy with the fact that they reduced maintenance services and don't make up the room every day.
Stayed 1 night in Sep 2022
Response from Hadas Telem on 13 Sept 2022
Dear Stanley,Thank you for returning to the Island hotel and thank you for your kind review.I passed your remarks to the relevant departments.thank you

8/10 Good

Vered

Stayed 2 nights in Aug 2022

10/10 Excellent

Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hadas Telem on 3 Aug 2022
Thank you looking forwards to hosting you again soon

6/10 Okay

karin

Travelled with family
Liked: Room comfort
Nice but not so luxurious
The room is very spacious, and the view is amazing, but the overall room condition was not that good. There were no lights in our balcony, there was a leak from one of the showers even though we did not use it and the refrigerator was stink.
Stayed 2 nights in Jun 2022

10/10 Excellent

Lidor

Stayed 1 night in Jun 2022
Response from Hadas Telem on 3 Aug 2022
Thank you! Looking forward to hosting you again soon

8/10 Good

Larisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, but breakfast was underwhelming.
Stayed 4 nights in Jun 2022