Premium Room, 2 Single Beds

Reviews of Hotel Neptune NJ Route 66

2.5 out of 5
Hotel Neptune NJ Route 66
3304 route 66, Neptune City, NJ

Reviews

3.2
Rating 10 - Excellent. 3 out of 35 reviews" "
Rating 8 - Good. 1 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 27 out of 35 reviews" "

3.6/10

Cleanliness

4.2/10

Staff & service

3.6/10

Amenities

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Bond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is super cheap. But very old everything. I didn’t have a good experience. The Place isn’t really clean either.
Stayed 1 night in Nov 2019

2/10 Terrible

Nonnie, Asbury park

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing the servise was very bad. And the room wasnt the room we perchased online
Stayed 1 night in May 2020
Response from Lucas on 5 May 2020
We are sorry for the inconvenience caused to you, Nonnie! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lucas!

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2020
Response from Lucas on 5 May 2020
Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Lucas!

6/10 Okay

Wendy

Stayed 1 night in Apr 2020
Response from Cheshta on 4 May 2020
Hi, Wendy! Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Jake

8/10 Good

Tatiana

Liked: Staff & service
Disliked: Cleanliness
Review
Very Friendly people, the room was with some dust , but good in space for just 1 guest . They should change the soap for a different one also and improve the front desk area appearance. You can find convenience stores around, gas stations etc.
Cute Pillow
Stayed 1 night in Apr 2020
Response from Jason on 13 Apr 2020
Thank you so much for the positive rating, Tatiana! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jason

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go
Stayed 4 nights in Mar 2020
Response from Markus on 2 Apr 2020
Hi, Anthony! We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay will be nothing less than perfect awesome. Regards, Markus

2/10 Terrible

tracey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
Stayed 1 night in Mar 2020
Response from Cheshta on 28 Mar 2020
Hi, Tracey! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jordan

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Got to the hotel 2 days in a row, one time the lady told me the checkin was closed @8:00 PM, I did my booking at 8:45PM, the next day I got there earlier and she told me I have to pay xtra money out of my pocket in order to be checked... this is the worst motel that I have been...DO NOT BOOK THERE...
Stayed 1 night in Mar 2020
Response from Cheshta on 28 Mar 2020
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time Regards, Jordan

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on 22 Mar 2020
Sincere Apologies, Carlos! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Jake

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How this place is open for business is unbelievable. They tried to charge me more money when I checked in even though I had paid through Expedia. The room was filthy, the bed was broken, the furniture looks like they bought it from Goodwill or the Salvation Army.The rooms are absolutely nothing like what is in the picture. If I wasn’t so exhausted from working all day I had a left and go into another place
Stayed 1 night in Mar 2020
Response from Cheshta on 11 Mar 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Jake

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Cheshta on 2 Mar 2020
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Chris

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Cheshta on 26 Feb 2020
Hi, We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shouldnt be open, room smells. Tv reception poor and not many channels. Outside scary looking.
Stayed 1 night in Jan 2020
Response from Cheshta on 2 Feb 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was outdated and extremely unsanitary. My friend and I did NOT stay the night due to how disgusted we were. Hotel is not in a bad location and the desk man was helpful, however the grounds needs some serious revamping and the rooms needs to be scrubbed down and updated as well. Would not recommend at ALL in the current state of this hotel.
Stayed 1 night in Jan 2020
Response from Cheshta on 2 Feb 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Cheshta on 20 Jan 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Cheshta on 19 Jan 2020
Thank you so much for the wonderful rating, We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent with always new ideas to add to the menu
Stayed 1 night in Jan 2020
Response from Cheshta on 19 Jan 2020
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

2/10 Terrible

Sthefany

Disliked: Cleanliness, staff & service
Romm dirty and cold didnt have a blank i dint like this place
Stayed 1 night in Jan 2020
Response from Cheshta on 11 Jan 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman at the window was beyond rude. Didn’t know there was a reservation made online, wanted $53. Then argued over a $10 deposit for the key. Room was DIRTY and DISGUSTING!!!!! Sheets were not clean. Entire room was covered in dust. Bathroom full of dead bugs and the door didn’t even shut. Left after an hour, couldn’t even stay! Sleep in your car and save yourself the money
Stayed 1 night in Jan 2020
Response from Cheshta on 10 Jan 2020
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a hotel for Halloween you will have to book this place. It's exactly hote you see in horror movies. I don't even know hote this place is on Orbitz. My wife did not even got out of the car. In the office/reception you see dead bugs on the floor Trash every where. It's s complete mess. The Chinese lady in the reception don't speak English very well and is super rude. When i opened the room door i closed right back. My wife was right in stating in the car.. Obitz gave my money back.
Stayed 1 night in Nov 2019
Response from Ammy on 7 Jan 2020
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

4/10 Poor

Brenda

Disliked: Staff & service, property conditions & facilities
ALWAYS be "secret price" not worth regular price
No heat control had to put a $20 deposit for a heater... only 1 outlet worked... we got charged $10 late check out fee he said its normally $25 but there are no alarms or phones for wake up calls... i just told him to take it i wanted out of there so bad... NEVER AGAIN... I WILL SLEEP IN MY CAR BEFORE I SLEEP THERE....
Stayed 1 night in Jan 2020
Response from Ammy on 6 Jan 2020
We are extremely sorry for the unpleasant experience you had with us, Brenda! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one :) Regards, Ammy.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Ammy on 25 Dec 2019
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Cheshta on 13 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager was a rude asian lady and did not honor the reservation, because she wanted more money.
Stayed 1 night in Nov 2019
Response from Cheshta on 13 Nov 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Never, Brunswick

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Did not even stay seen the place after paying and i couldn’t stand the place nether the Smell of the place
Stayed 1 night in Nov 2019
Response from Cheshta on 10 Nov 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here unless you have no other option.
Cockroaches, a slug, very dirty unwashed sheets and an unfriendly check in by an older lady. They were rude to my friend as well.
Stayed 1 night in Oct 2019
Response from Cheshta on 10 Nov 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

10/10 Excellent

Rob, Freehold

Travelled with family, Travelled with group
Disliked: Amenities
The volume was broken on TV. There was liquids nead the tv and table and next to bed on the floor... tried cleaning with provided towels but it felt like it was a never ending supply of nasty liquids!! There was plastic on the bed and bugs crawling along the bathroom walls. There was a lot of dust bunnies and overrall did not feel comfortable nor did i enjoy my stay. Guess i got what i deserved for such a cheap nights stay.
Stayed 2 nights in Oct 2019
Response from Cheshta on 1 Nov 2019
Hi, Rob! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

6/10 Okay

G.F., Trenton

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive no frills motel. No complaints. Dominos Pizza would not deliver there, and the girl on the phone a D told me they don't deliver to any motel-- damn dominos
Stayed 1 night in Oct 2019
Response from Edward on 25 Oct 2019
Hi! We regret that you had to come across such a problematic scenario. We understand that this must have caused you enough resentment. This issue has been highlighted within the team and they are fixing it. We hope to host you soon with a pleasant experience this time. Have a great day ahead. Regards, Edward

2/10 Terrible

waqqas

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Arrived to check in and discovered this place is not even open for business. Orbitz needs to remove them from their list and stop taking money for this place.
Stayed 1 night in Oct 2019
Response from Cheshta on 18 Oct 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Never

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in my fridge. Thats right, that is plural. The toilet did not stop running all night long. And when we had to flush it we had to add water to the tank to flush it every time. The room smelled like a mixture of a 70s living room and mold. Sheets had stains, the shower had hair in it. Other than 2 bars of soap there was nothing offered for your stay.
Stayed 2 nights in Oct 2019
Response from Cheshta on 18 Oct 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Wisdom, Neptune Nj

Business traveller
Disliked: Staff & service, property conditions & facilities
Never book a room from offline and try to go there. I paid good 3 nights offline and i got there the Chinese lady tried to make ne pay more than what's online. So i never got my room, and never got reimbursed yet.
Stayed 3 nights in Oct 2019
Response from Cheshta on 22 Nov 2019
Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Cheshta

2/10 Terrible

Bigray, Sackets harbor

Liked: Cleanliness
Disliked: Property conditions & facilities
I was glad got a big discount on the room through expedia. No parking in front of rooms. Potential long walk from car to room. I had no hot water. Room had small tv.
Stayed 1 night in Oct 2019
Response from Cheshta on 18 Oct 2019
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Cheshta

2/10 Terrible

Christos

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
My mistake
for $50 Canadian I wasn’t expecting much , but premium double bed means it’s better than sleeping on the street but not by much . The bed was rock hard that I was sore the next day , filth in every corner of the room , shower was a disaster , sheets with holes . The staff was nice though , I would never recommend this to anyone ... when an 8 year looks at you and tells you this room is disgusting ... never again will I book a room with no reviews .
I wanted to throw in some soda for the boy
No description needed
Stayed 1 night in Oct 2019
Response from Cheshta on 30 Nov 2019
Hi, Christos! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Cheshta

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Cheshta on 21 Nov 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta