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Overview of Hotel Promenade

Photo gallery

Outdoor pool
Outdoor pool
In-room safe, iron/ironing board, free WiFi, wheelchair access
Flat-screen TV
In-room safe, iron/ironing board, free WiFi, wheelchair access

Hotel Promenade

3 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationPromenade Shopping Centre1 min walk
    Popular LocationNelspruit Market6 min walk
    Popular LocationBusamed Lowveld Private Hospital9 min walk
    AirportNelspruit (NLP)13 min drive

Choose dates to view prices

  • Standard Double Room

    Room amenities

    • 14 sq m
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room
  • Standard Twin Room

    Room amenities

    • 14 sq m
    • Sleeps 4
    • 1 Double Bed OR 2 Single Beds
    More detailsStandard Twin Room

About this area

Nelspruit

In the city centre, Hotel Promenade is in an area with good shopping. Nelspruit Golf Club and Casterbridge Country Shopping are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lowveld National Botanical Garden and Nelspruit Nature Reserve. Travelling with kids? Consider Jane Goodall Chimpanzee Eden Sanctuary, or check out an event or a game at Mbombela Stadium. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with hiking/biking trails.
Popular Location

What's nearby

  • Promenade Shopping Centre - 1 min walk
  • Nelspruit Market - 6 min walk
  • Busamed Lowveld Private Hospital - 9 min walk
  • Nelspruit Crossing Mall - 17 min walk
  • Sonpark Centre - 2 min drive

Getting around

  • AirportNelspruit (MQP-Kruger Mpumalanga Intl.) - 32 min drive

Restaurants

  • Town Hall Restaurant — 1 min walk
  • The Hotel Bar and Terrace — 1 min walk
  • Chicken Licken - 6 min walk
  • The Pub - 6 min walk
  • Nando's - 8 min walk
View map

About this property

Hotel Promenade

Family-friendly hotel with restaurant and outdoor pool
A restaurant, an outdoor pool and a fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and a business centre. All 71 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Room service (during limited hours), coffee/tea makers and hairdryers are among the other amenities available to guests.
Hotel Promenade offers 71 forms of air-conditioned accommodation with a safe and coffee/tea makers. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:00 AM: ZAR 140 for adults and ZAR 55 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness centre
  • Outdoor pool
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Supervised childcare/activities (surcharge)

Conveniences

  • Banquet hall
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Wedding services

Languages spoken

  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

Outdoor space

  • Balcony

More

  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: ZAR 140 for adults and ZAR 55 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Best Western Hotel Promenade Nelspruit
Hotel Promenade Nelspruit
Promenade Nelspruit
Best Western Promenade Nelspruit
Best Western Promenade
Best Western Hotel Promenade
Hotel Promenade Hotel
Hotel Promenade Nelspruit
Hotel Promenade Hotel Nelspruit

Frequently asked questions

Can I cancel my reservation for free at Hotel Promenade and receive a full refund?
Yes, Hotel Promenade offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Promenade cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel Promenade?
As of 24 Jan. 2021, prices found for a 1-night stay for 2 adults at Hotel Promenade on 25 Jan. 2021 start from AU$110, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel Promenade have a pool?
Yes, this property has an outdoor pool.
Is Hotel Promenade pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel Promenade?
Self-parking is free at this property.
What time is check-in at Hotel Promenade?
Check-in is from 2:00 PM - anytime.
What time is check-out at Hotel Promenade?
Checkout is at 10 AM.
Where is Hotel Promenade located?
This family-friendly Nelspruit hotel is located in the shopping district, within a 10-minute walk of Promenade Shopping Centre, Nelspruit Market and Busamed Lowveld Private Hospital. Nelspruit Crossing Mall and Sonpark Centre are also within 1 mile (2 km).
3.7
Good
Rating 5 - Excellent. 10 out of 78 reviews
5 - Excellent 13%
Rating 4 - Good. 46 out of 78 reviews
4 - Good 59%
Rating 3 - Okay. 15 out of 78 reviews
3 - Okay 19%
Rating 2 - Poor. 3 out of 78 reviews
2 - Poor 4%
Rating 1 - Terrible. 4 out of 78 reviews
1 - Terrible 5%

3.9/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

3/5 Okay

standard hotel in a great location.
hotel in a good location. however the service needs to be improved.
Stayed 2 nights in Sep 2019

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, we were NOT there for a long time, we were there for a NICE time so we had a ball.
Stayed 3 nights in Sep 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, room comfort
Ms Lebogang
Everything was well organized I couldn't ask for more. The only disappointing was to wake up to take a bath and there is no water.
Stayed 1 night in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

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