Neil Douglas Natural Features Reserve Tours and Activities

Excellent room, large with full kitchen. Great location close to two tram routes. Very clean. Only slight negative was the pillows, flat with no comfort. Everything else was great! Reception staff went out of their way and very friendly.

It was a great accommodation with excellent views.

The majority of the units were booked by a large group who proceeded to have a party until 4 am in the morning. The manager was not easy to get in contact with. They explained they weren’t aware that this was a large group booking as they had all been booked individually online. That’s fair enough. I understand they can’t control the actions of guests. And while I appreciated their apology for a horrendous night of no sleep and obscene behaviour, the manager made no attempt to rectify the situation. For example simply offering a return night, even at a non-peak time when the apartment would otherwise be empty, would’ve been appreciated. Unless you’re going for a party, I certainly wouldn’t recommend staying.