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Reviews of Regenta Arie Lagoon Negombo

5 out of 5
Regenta Arie Lagoon Negombo
587 Pamunugama Road, Thalahena, Negombo

Reviews

7.4

Good

Rating 10 - Excellent. 25 out of 73 reviews" "
Rating 8 - Good. 20 out of 73 reviews" "
Rating 6 - Okay. 15 out of 73 reviews" "
Rating 4 - Poor. 4 out of 73 reviews" "
Rating 2 - Terrible. 9 out of 73 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with family and small children
Liked: Staff & service
Hotel is 3 star at best. Property is VERY tired ; restaurant food is not very good. Front office manager was very accommodating. Smell from lagoon is strong .
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed here one night after arriving late in Colombo. It was okay. Clean but very dated. Breakfast food was not good.

10/10 Excellent

Mohammad Abul, Brambleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very well maintained property, friendly staff but it’s a bit remote, transportation in and out is a bit inconvenient.
Stayed 4 nights in Jul 2023

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

2/10 Terrible

Kim

Stayed 1 night in Mar 2022

8/10 Good

Don Peduru

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quite big as it used to be living quarters for pilots
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good, not great.
Beautiful property and grounds, but has started to show wear and tear, which is a shame - because it really is a lovely hotel. Private View from my room was a blind wall, while there was a good view of the lush garden from entrace door. The issue is, opening the curtains to get this garden view will limit your room privacy. So not very practical in design. Rooms are quite spacious however. Ordered ala carte meals, and their service could improve in terms of time and also getting the order-notes correct. They had twiced missed the very simple instructions/ requests I had made. Food could improve in taste too, for the price they charge. The next-door-Jetwing Lagoon offer better meals at a better price. Staff were friendly, decent and welcoming. Overall, can recommend and may return myself, but with hesitations.
Stayed 1 night in Nov 2021

10/10 Excellent

Shiromi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Staff
I traveled from Canada July 26, 2021 and booked this hotel for only two days but ended up staying for 2 weeks and would like to mention as to why this hotel is so special to me. The staff members at this hotel were so helpful, polite, courteous and friendly. I was given a beautiful, large clean bedroom. I must say that I had not stayed in any hotel that had such a large room and an en suite. I was very pleased. Its a lovely and peaceful hotel to relax away from the busy city. Arie Lagoon is a beautiful villa type hotel in a beautiful setting with gardens that has lovely rooms with private verandas, the view of the lagoon from the restaurant area is spectacular, It has a large clean pool close to the lagoon and another close to the reception area. Many other amnesties as well. There is a play area for kids as well. The property is immaculately maintained I must say even during this pandemic.One of the best hotels that i have been to and I recommend this hotel to anyone that would like to visit Sri Lanka. You will never be disappointed.The food is amazing. There was a sea food buffet that I enjoyed which had many kind of variety that was delicious.
Stayed 6 nights in Aug 2021

2/10 Terrible

Pasindu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Matteo, Doha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern beautiful and well run hotel. big rooms. friendly people. Only downside is that the location is half an hour by tuk tuk from all else in Negombo.
Stayed 3 nights in Feb 2020

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First or last stopover
Simply perfect
Stayed 4 nights in Feb 2020
Response from Management on 26 Feb 2020
We really appreciate you taking the time out to share your experience with us . We look forward to welcoming you again in the future!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such nice people, and the resort looks beautiful. A few
Stayed 1 night in Feb 2020
Response from Front Office Manager on 14 Mar 2020
Thank you for taking time to rate us and your valuable positive comments. We are looking forward to welcome you once again at Arie

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting, nice people
Incredibly kind people in a beautiful setting. 10 min tuk tuk from frenzied but very cool Notembo. Sri Lanka is an amazing place....
Stayed 2 nights in Feb 2020
Response from Front Office Manager on 14 Mar 2020
Thank you for your positive review and we’d be glad to serve you again.

8/10 Good

MOHAMMED FARSATH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Thimasha Wanasighe - Front Office Manager on 5 Feb 2020
Thank you for taking time to rate us Mr. Farsath! We look forward to welcome you once again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed out stay at Arie Lagoon. The hotel grounds were very tranquil and peaceful. All of the staff were extremely friendly to us during our entire stay. Even even came back to a crocodile and elephant towel figures in our room! The hotel is in a small village so it’s quiet nearby if you are looking for a relaxing holiday. The only negative experience was when we checked out of the hotel and asked for a tuk tuk to drop us in Negombo beach front. The manager or reception staff ( we are not sure) asked the tuk tuk drivers across the road for a price which offered a price 4 times higher than the actual as we checked through uber. We did say that’s unreal and instead of the hotel staff helping us, they just went back inside without apologising or offering another transport. We ended up finding our own tuk-tuk for the real price and of course tipped our driver. It was just unpleasant to be lied to just because we are tourists. Apart from that everything else really was excellent!
Stayed 2 nights in Jan 2020
Response from TNR on 4 Jan 2020
Dear Sir/Madam, We Thank you for your feedback following your recent stay with us. We regret if any inconvenience that may cause to you in last minute of departure. we like to inform the Tuk Tuk outside is a 3rd party and they are not attached to the Hotel, hence some times they might offer a different rate which is beyond our control. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Tharindu

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Good location. Nice lagoon view. Food is OK. Friendly staff. Rooms are OK. Mosquitos and lizards are everywhere. Had to change rooms because of lizards.
Stayed 1 night in Dec 2019
Response from TNR on 4 Jan 2020
Dear Sir, we thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement, and also we like to mention that we are a Tropical country and our property is ECO nature friendly hence we do get lizards some time to time.and we are looking forward to having you again in Arie Lagoon in near future. Have a great day! Best Regards, Tharindu

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
I did enjoy my stay at arie lagoon And staff were friendly and courteous, special thanks to Tharindu the front office manger was very helpful and made my stay extra special hope to visit again
Stayed 1 night in Dec 2019
Response from TNR on 4 Jan 2020
Dear Sir, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon We wish you a pleasant day. Best Regards, Tharindu

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from TNR on 4 Jan 2020
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious, plenty of amenities for the whole family, the pools were quite pleasant and gardens were beautifully maintained. The food options were superb for breakfast.
Stayed 4 nights in Dec 2019
Response from TNR on 4 Jan 2020
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from TNR on 4 Jan 2020
Dear Sir, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Tharindu

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Memories of the wonderful and perfect stay will remain a lifetime.
Stayed 3 nights in Oct 2019
Response from Christina Dinushi. on 7 Nov 2019
Dear Happy Guest. Thank you for giving us a perfect comment . I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Thank you & warm regards,

10/10 Excellent

Melody, Riyadh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The set up by the pool is great. Lounge in the water, and right by the bar and restaurant. The spa is an extra luxury, get a massage right there
Stayed 3 nights in Sep 2019
Response from Tharindu on 28 Sept 2019
Dear Mrs. Melody, Greetings from Arie Lagoon, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Have a great Day. Tharindu

10/10 Excellent

Eilon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Tharindu on 23 Sept 2019
Dear Eilon, Greetings from Arie Lagoon, We Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. Warm Regards, Tharindu

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely but double check booking etc
Arie Lagoon welcomed us with a comfortable transfer from the airport. Initially when we arrived there all staff were welcoming with lovely comfortable and spacious rooms. First day went by with no issues. However we had been given the wrong room and did not complain as this appeared to be their choice. On our second and final night we were asked to pay a substantial amount and/or move room due to a staff error placing us in room which caused a large convenience and put a damper on our stay. Pool area was lovely with suitable sun loungers, attentive waiting staff and good choice of local and western food. Rooms were tidy and clean. Spa available which one of us used for a massage which is recommended. There was also a small gym area. We would stay again. Laitha (sorry wrong spellings) and Sengena were very good.
Stayed 2 nights in Sep 2019
Response from Tharindu on 10 Sept 2019
Dear Mrs. Erin, Greetings from Arie Lagoon, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on Web Platform I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests and also we regret if any inconvenience caused to you during your stay. we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Warm Regards, Tharindu.

4/10 Poor

Azim

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Christina on 4 Sept 2019
Dear Guest, Many thanks for giving the rating thank you & warm regards

6/10 Okay

Sasitha

Liked: Cleanliness, staff & service
Good
Service is good. Room floor is not nice.
Stayed 1 night in Aug 2019
Response from TNR on 2 Sept 2019
Dear Sasitha, Greetings From Arie Lagoon, We Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Kind regards, Tharindu Niranjan Asst: Front Office Manager.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
We found termites in the bathroom. And the service is very slow. Bed linens were in very poor quality. However their food is good!
Stayed 3 nights in Jul 2019
Response from Tharindu on 2 Aug 2019
Dear Sir, We thank you for your feedback following your recent stay with us. We regret if any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Tharindu

8/10 Good

Aarthy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Christina on 25 July 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Christina on 23 July 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day. thank you & warm regards, Christina.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
A nice enough hotel but the pool was not clean. This may not be typical since we were visiting in the weeks after the bombings and there were very few tourists around.
Stayed 1 night in Jun 2019
Response from Christina on 18 July 2019
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff, quite place, and there is a private pool
Stayed 1 night in Jun 2019
Response from Christina on 27 June 2019
Dear Guest, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web Platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Thank you once again Kind regards, Christina Dinushi.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best resort experience I had. The staff is extremely kind and helpful. They accommodated to our requests very fast and went out of their way to make our stay a memorable one. We will definitely come back.
Stayed 1 night in Jun 2019
Response from Christina on 20 June 2019
Dear Guest, It’s always a pleasure to read an encouraging feedback from our guest. Thank you for taking the time to share your feedback on web Platform. I am so fascinated and I would like to extend my sincerest appreciation for taking the time and effort to mention the factors that made your stay very exceptional. I am very much humbled by your kind words and rest assured that these comments will be shared with the rest of the team to serve as an inspiration to continue on providing outstanding services to all of our guests. We look forward to your next visit. Thank you once again Kind regards, Christina Dinushi

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
the hotel was not reachable. please help with the extra cost we had to take and call hotel for full refund. thanks
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Christina on 25 Apr 2019
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! We wish you a pleasant day.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
pools very dirty pools very dirty pools very dirty
Stayed 1 night in Feb 2019
Response from Christina on 3 Mar 2019
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property has been beautifully laid out with good amenities. However, within a few minutes of being shown to our room we had a phone call to say that there was a problem with the aircon so were taken to another room. The bathroom ceiling in this room was open to the elements above the shower so we requested a different room. In this room, we didn't find out until the next day that the shower door was faulty and would only open 12 inches max. Also the hinge on the angle poise of the TV was broken. The restaurant has a set menu for the evening and did not cater well for vegetarians.
Stayed 2 nights in Feb 2019
Response from Christina on 20 Feb 2019
Dear Guest, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi

2/10 Terrible

Naomi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hospitality is disgusting! Staff need training!
What a disappointment!! From the start of the booking it was just an unhappy place! Hotel is beautiful and the location is fabulous but the staff at reception and at the resturent need training how to treat customers. We had a late booking and the guy at the reception made it very difficult for us. Breakfast is very basic! I mean very very basic for a 4 star hotel. Who gave the rating!
Stayed 3 nights in Jan 2019
Response from Christina on 24 Jan 2019
Dear Ms. Naomi, Thank you for your feedback following your recent stay with us. We regret any inconvenience that may have been caused to you during your stay with us. We thank you for the constructive feedback which is truly valuable to us and we will certainly take the highlighted areas in to consideration for areas of improvement. While thanking you for taking time to write to us, we certainly hope to have the privilege of welcoming you back at our Hotel, for a stay that we guarantee, will be memorable. Kind regards, Christina Dinushi

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
staff are inexperienced and food selesction is ok but the hotel itself has an amazing setting and very well kept and decorated
Stayed 1 night in Dec 2018
Response from Janath Fernando on 22 Dec 2018
Hello, Thanks a lot for taking a minute form your valuable time to give us a feedback. Best Regards,

6/10 Okay

Margaret

We only stayed 2 nights, our first room was a good sized room, however the only window opened on to a small courtyard with no view whatsoever, just enough space for 2 day beds. We did write a review on our checking on our first day, which was very slow and disorganised this resulted in us being offered a better room with a fantastic view. They still have not fixed the problem with wood decking around pool which is now warped and splintered, with missing bits everywhere, would definitely not want a child to walk on this. Bar and restaurant staff were good and helpful.
Stayed 2 nights in Nov 2018
Response from Janath Fernando on 26 Nov 2018
Dear Margaret, "Guest is the number one at Arie" Thanks a lot for taking few minutes from your valuable time to give us a review in expedia. We will look on to the areas you have mentioned.and we do hope that you felt in love with the wonderful room we did offer. Best Regards,

8/10 Good

Alex, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Really nice hotel, we stayed during 'Wet' season, so it was pretty empty. only used it to be close to the airport for an early flight the next day. not as close to the airport as we had thought, and being on the sea-side of the lagoon makes driving to and from a hassle if there is traffic, especially by the local fish market. still a very nice hotel, friendly enough staff, and did the job.
Stayed 1 night in Oct 2018
Response from Janath Fernando on 18 Oct 2018
Dear Mr. Alex, Greetings from Arie Lagoon, Thanks a lot for giving us a review in Expedia, which is very valuable for us to plan our future. We do regret for inconveniences caused during your travel period. Again, Thanks a lot for your valuable review.

6/10 Okay

JAC, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel location bit remote
Hotel beautiful grounds and room clean pool great but food was mediocre at restaurant and hotel location is remote so need car or taxi to go elsewhere
Stayed 2 nights in Aug 2018
Response from Janath Fernando on 26 Aug 2018
Dear Sir/Madam, Greetings from the Haven between lagoon and sea. Thanks a lot for your review. Your feedback is always million worth. From our hotel side we do arrange airport pickups and drops for a very attractive rate and for day tours we do have packages which are very attractive when comparing to the other properties in the area. Please do not forget us in your next visit to Sri Lanka.

6/10 Okay

Lulu, Tokyo

Good hotel if you have a late arrival, close to the airport
Stayed 1 night in Aug 2018
Response from Janath Fernando on 19 Aug 2018
Dear Guest, Thanks a lot for your review on Expedia, We do our very best to ensure the comfort and the relaxation of our guests. Please do visit us again, Best regards,

10/10 Excellent

Jayne, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
We booked for one night only for some rest after a long flight from London before a long car journey the following day. The hotel is luxurious, immaculately maintained and very comfortable. They organised our transfers from the airport and were extremely friendly and helpful. Our son loved the swimming pools and the buffet breakfast was lovely. We wished we had booked for longer.
Stayed 1 night in Aug 2018
Response from Janath Fernando. on 9 Aug 2018
Hi Jayne, Thanks a lot for the wonderful review. We always do our very best to make our guests happy and we are happy to hear that we have done it.Do not forget us in your next visit to Sri Lanka, Best regards,

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The worst experience I ever had
Stayed 1 night in Aug 2018
Response from Janath Fernando on 8 Aug 2018
Dear Sir/ Madam, First of all i would like to thank you for giving us a review in Expedia, Which really helps us to understand where we need to have an improvement.

6/10 Okay

Hailey, USA

Liked: Staff & service, room comfort
This place has the ability to be a very charming resort. The hotel info said there were multiple restaurants and a wine bar at the resort, but there was only 1 restaurant. You could see the building where the rest were supposed to be but they were not being used. Our room was very nice, felt clean, aside from half the glasses being dirty every day and many bugs in the room. The pool and view were great, the decking surrounding the pool in need of repair. We did not see many other guests staying at the resort, but with a little fine tuning this place could be really great. The food was delicious.
Stayed 2 nights in Jul 2018
Response from Janath Fernando on 8 Aug 2018
Hi Hailey, Thanks a lot for your review. Our team is always trying to offer the best to our guests and we are happy to hear that you have met your expected service levels. We did receive our Bar license few days back and now we are in the process of starting the operation of our other Food and beverage outlets. Thank You for the review and we do hop that you will visit us again.

8/10 Good

karthik, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay, be aware of the mosquitoes
mind the floor which is too soft to walk in the room.
Stayed 1 night in Apr 2018

8/10 Good

V, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and peaceful.
I was a bit hesitant to book this hotel as it’s only a few months old, but the early reviews were very positive and I wanted someplace quiet for a couple of days in between two busier stops on my holiday. I’m so glad I did! This hotel is super calm and peaceful. The buildings are low and spread out on the property, so there are a lot of open spaces. The pool is large and there is ample space to not have your lounger on top of your neighbor’s. Every single staff member was so friendly, helpful, and accommodating. Upon checking in (which was super speedy), I realized there was a problem with my bathroom window. As soon as I mentioned it to Anuradha (awesome manager!), she set out to find a solution. Turns out the window couldn’t be fixed quickly, so I was upgraded to an even bigger room before I could finish saying thank you. Two notes—as others have mentioned, definitely bring bug spray. You’re between two bodies of water after all! But it was also very breezy when I was here, so I managed to escape most of the mosquitoes.
Stayed 3 nights in Jan 2018
Response from GM- Arie Lagoon on 21 Mar 2018
Thank you very much for taking the time to review Arie Lagoon. We're so glad to hear you enjoyed your stay with us and especially thankful to you for noticing our staff that constantly strive to deliver exceptional services. We look forward to welcoming you back to Arie Lagoon again!

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, room comfort
Terrible service, cold food, slow check in
Terrible service at hotel The food was cold and always delayed. We booked 1/2 board and both nights dinner was slow. Curtains in room don’t close and air con barely works Writing desk in room was so small TV remote could fit between chair and table
Stayed 2 nights in Jan 2018
Response from GM- Arie Lagoon on 21 Mar 2018
Thank you for taking the time to review Arie Lagoon. We're sorry to hear you had such a bad experience with us and sincerely apologise for all the inconveniences caused during your stay. We have looked into the areas you have highlighted and hope we can provide our future guests a better experience.

10/10 Excellent

charles, North West UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First trip to Sri Lanka.
I stayed at the Aria Lagoon from 19 December 2017 to 2 January 2018. A 14 night stay. in total. The hotel is new and in very good condition. I have traveled to many countries for over 30 years. I had never visited Sri Lanka but is was on my bucket list. Having viewed several hotels in Colombo and in Negombo I decided to take a chance on this new hotel and it paid off as one of my better decisions. The hotel is a few kilometres from the centre of Negombo. Tuc, Tuc motor bike taxi with built in passenger cabs were available for a small fee should a visit the busy town of Negombo be required. Tuc,Tuc are mostly what the locals use and for short distances they are a cheap personal transport. Another hotel is near the Aria Lagoon as is a few shops a short walk if required. The Aria staff were very warm welcoming helpful and polite. Also when I was out and about the Sri Lankan people were friendly. The food was very good ( no tummy problems ) and plenty of choice. My room had a 50 inch TV several channels in English. movie, news, discovery etc a small fridge and a comfortable bed. The room was serviced and cleaned every day. The bathroom had every thing required. There is a medium sized pool for adults and a shallow pool for kids. Sun loungers were available the attendant was quick to provide towels, bar staff came and asked if food or drinks were required. A modern gym is available and I used it most days. My stay was very pleasant. I would recommend Aria Lagoon hotel.
Stayed 14 nights in Dec 2017