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"The staff were very helpful. I did have to show proof that I had made payment for the booking beforehand as they did think that I did not pay. However the staff were helpful when I had questions and the room was lovely"

"Excellent expect for the breakfast that needs to be looked into. Every thing else was just fine. "

"My stay at Protea Hotel in Ndola has been superb. The service is the best I've experienced in Zambia and the staff are doing a great job. I felt very well looked after."

"The hotel refused to honor my booking"

"This was my second 2-week stay at The Urban Hotel. I can tell you that, as someone who grew up in the UK and now lives in the US, this hotel makes the best chips I have ever had! The tea is decent. Breakfasts are great. And, even though the dinner menu is somewhat limited, it is all very, very good. A typical dinner costs less than $10 and will fill you up for sure. The room was good enough. The housekeeping staff, like all the hotel staff, were kind and friendly. The WiFi worked well, considering the challenges in Zambia with electricity. The hotel has backup power, too. An early morning stroll around the surrounding golf course is a great start to the day. Definitely stay again."

"Beaucoup de problèmes d’eau pour se doucher,petit déjeuner pas digne d’un vrai hôtel par fois il manque du café,parfois il manque le lait,on vous propose deux tranches de pain ;c’est la première fois que je suis tombé sur un hôtel moins sérieux!!!"