Balcony view

Reviews of Ramada by Wyndham San Diego National City

3 out of 5
Ramada by Wyndham San Diego National City
700 National City Blvd, National City, CA

Reviews

7.0

Good

Rating 10 - Excellent. 39 out of 112 reviews" "
Rating 8 - Good. 21 out of 112 reviews" "
Rating 6 - Okay. 20 out of 112 reviews" "
Rating 4 - Poor. 14 out of 112 reviews" "
Rating 2 - Terrible. 18 out of 112 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Noisy, bugs
Stayed 2 nights in May 2024

4/10 Poor

Nichole

Disliked: Cleanliness, property conditions & facilities
I guess you can say you get for what you pay for. Inside the room is old and not so great. The air conditioning did not work. At first we had to call maintenance and then we turned it on and it did not cool. We were hot all night.
Stayed 1 night in May 2024
Response from Management on 14 May 2024
Dear Nicole, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.Best Regards

10/10 Excellent

Tyrone

Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 27 Apr 2024
Good Day Mrs. Seapno,Thank you for your kind words.

2/10 Terrible

Conner

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Joke of a hotel, walked into bed bugs, cigarette holes in sheets, no microwave, no TV remote, no comforter, and a broken chair. Hotel smelled of urine in every halfway. Staff has 0 accountability and is trained to escalate guest issues rather then solve them. I travel monthly for work and have never had such an horrible experience. Avoid WASTING money at this establishment at ALL costs.
Stayed 3 nights in Apr 2024
Response from Management on 27 Apr 2024
Thank you for your feedback...........

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely view of the waterfront and the service was great!
Stayed 1 night in Jan 2024
Response from Management on 6 Apr 2024
Excellent!! I will share this with the team.Thank you Anna.

8/10 Good

Keela

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Management on 6 Apr 2024
Good Day Mrs. Ear,I'm so happy to hear you were please with your stay here with us. We look forward to having you back hopefully soon.Best Regards

2/10 Terrible

Ken

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building looked huge from the freeway. Looked like a reputable place. Up close the building was run down. Dirty, graffiti all over. The parking lot was covered but there were homeless individuals inside. We asked if we needed a parking permit. We were told it was not We felt unsafe. the clerk checking us in was more interested in a karaoke event happening in the lobby than us. We got to our room and the noise from the freeway was so loud. There was a note on the door that we had to be gone from 11-3:00 because they were exterminating for roaches. they did not disclose this at check in we learned it from the note taped to the door. The room itself was clean. However there was no shampoo or toiletries in the bathroom. Something you just kinda expect. The bathtub was clean but the fixtures were water stained and old. The beds suited their purpose. The sheets smelled weird it might have been an unfamiliar fabric softener so I’d chalk that up to my own sensory issues. In the morning we could see light coming through the door frame there was a good 1/8 inch gap around the door. Now wonder the room was so noisy. We got out of the room and went about our day. We said nothing about the state of our room. We just went about our day. We received a phone call at 12:30 telling us that our stuff had been moved and that we could pick up our new keys when we got back to the hotel. I felt unsafe. It felt light a housing project rather than a hotel.
Stayed 2 nights in Mar 2024
Response from Management on 24 Mar 2024
Good Day Mr. Cheney,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Best Regards

4/10 Poor

Ying Yu

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Interesting experience but to avoid if possible. We stayed there for five nights. The tissue/Kleenex ran out after the first night and was neve replenished. It is an unbelievable story that Front Desk/House Keeping did not have any more tissue/Kleenex. Every night we had to ask for towel and would get only one except the second to the last night where there was none. We were told residents keep taking towels. Who would take towels that are paper thin? Not sure if it is common now in the San Diego area but this hotel does have quite a interesting group of residents. In the middle of every night, we could hear loud noise from dirt bike drag racing, and loud colorful language, aka, swear words, being used by some residents having a discussion outside our room.
Stayed 5 nights in Mar 2024
Response from Management on 24 Mar 2024
Good Day Mr. Liu,Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.Best Regards

4/10 Poor

Maggie

Stayed 5 nights in Mar 2024
Response from Management on 6 Apr 2024
Good Day Maggie,We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll commit to doing better. Thank you for sharing this feedback.Best Regards

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Management on 16 Mar 2024
Good Day Chairez,I'm so sorry we didn't meet your expectations during your last stay here with us. Is there anything in detail you can share with us to help us better understand where we can improve? Feel free to let us know.

6/10 Okay

Jimmy

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 1 Mar 2024
Thank you for your feedback with us. Is there anything specific you would like to share? Let us know how we could make this 3 into a 5 star review.Best Regards

6/10 Okay

IRENE

Stayed 3 nights in Feb 2024
Response from Management on 18 Feb 2024
Good Day Mrs. Gacheru,Thank you for sharing this feedback with us. Sorry we feel short of reaching our 5 of 5 goal with you. Please feel free to share more detail at anytime so we can get to the heart of how we can better serve you and meet your expectations in the future.Best Regards

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was able to get me and extended family 5 rooms on the same floor, and they gave us keys just in time for a lovely sunset. The people at the front desk were so friendly on the phone and in person. We also enjoyed their evening of karaoke downstairs at their bar.
Stayed 1 night in Jan 2024
Response from Management on 17 Feb 2024
Thank you Mrs. Brown for your wonderful feedback. We strive each and every day to pass our guest expectations. We look forward to having you back with us again hopefully soon.Best Regards

2/10 Terrible

Austini

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This location was disgusting. There were roaches in our room. Area was not nice. Very disappointed in my stay.
Stayed 1 night in Dec 2023
Response from Management on 13 Feb 2024
Good Day Mrs. Ramirez,Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.Best Regards

10/10 Excellent

Felipe

Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you Mr. Torres, It's our honor to serve you sir!Best Regards

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street Ladies of the Night are Still very active !!
Stayed 1 night in Feb 2024
Response from Management on 6 Feb 2024
Good Day Mr. Bond,Thank you!Best Regards

10/10 Excellent

Nyla

Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Good Day Nyla,Thank you so much for this feedback. I will share this with the team. Pease advise me of you next stay so I can personally ensure everything continues to meet your expectations. Best Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed covers has large stains on them. The AC didn't work, using the fan only made the room stuffy and increased the temperature even more . The were no towels at all, had to ask for them
Stayed 2 nights in Jan 2024
Response from Management on 4 Feb 2024
Good Day Ma'am/Sir,We appreciate you bringing this matter to our attention, and we will thoroughly investigate and address the concerns. We will use this feedback as an opportunity to improve our amenities. We understand the impact this had on your evening, and we sincerely apologize for any inconveniences.Best Regards

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Staff was really great. I appreciate great customer service.
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Good Day Mrs. Escobedo,Thank you so much for your feedback about the staff and customer service. We strive everyday to give all of our guest the same 5 of 5 service as well so if you know anyone coming to the area feel free to recommend us and know they will receive the same great service as you did.Warmest Regards

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and out, Nice clean room with the light’s already on , Coming in, Excellent view of the bay. Though I didn’t ask, Would have been nice to get some sort of receipt or any kind of paperwork of the transaction. Other than that, Everything was good.
Stayed 1 night in Feb 2024
Response from Management on 3 Feb 2024
Good Day Mr. Ebipane,Thank you so much for your kind words. I will make sure the front desk is aware of your appreciation of the ease of check in and out. We look forward to having you back here with us again hopefully soon.Best Regards

6/10 Okay

Martin

Business traveller
Disliked: Property conditions & facilities
A/C was inoperable my entire stay. Parking is cheap. Room is fairly clean but furniture and equipment is old.
Response from Management on 2 Feb 2024
Good Day Mr. Martinez,Thank you for your feedback. Parking is normally 15 per night. We take significant pride in our cleanliness. The Hotel was built in 1989 and renovated in 2019. Best Regards

4/10 Poor

MARK

Business traveller
Disliked: Amenities
They had the air conditioner turned off and I couldn't sleep in 73 degrees temperature
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Good Day Mr. Osborn,I'm so sorry to hear you couldn't sleep on your last stay here with us. Your input is very important to us. I will bring this up in the next management meeting.

6/10 Okay

Elizabeth

Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Thank you for your feedback. We take your feedback very seriously and will follow up on the reservation to see what we could have done better to serve you. On your next stay please see Management in regards to you personal preferences so we can maximize your experience with us. Best Regards

4/10 Poor

Charles

Disliked: Staff & service, room comfort
Warm and uncomfortable
Room was miserable to sleep in. 3 tiny pillows for a king bed and the room was 77-80° all night long. I asked the front desk about the ac being broke and was told they disable it in the winter. Microwave was rusted and dirty and missing parts. Room otherwise was clean and the downstairs cafe was decent. They seem to only have one receptionist on duty at a time so multiple long waits to be helped.
Stayed 2 nights in Jan 2024
Response from Management on 1 Feb 2024
Good Day Mr. Brockmann,I'm so sorry we were not able to meet your expectations during your stay. We value you choosing us and will share your feedback with the team.

10/10 Excellent

Edward

Stayed 1 night in Jan 2024
Response from Management on 22 Mar 2024
Excellent!!! Thanks you Mrs. Elias,

2/10 Terrible

Sophia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Good Day Mrs. Graciano,Your feedback is essential, and we deeply regret that we did not meet your expectations. Please be assured that we take your concerns seriously. I wish we had more details to follow up on but I assure you 2out of 10 is not our norm or standard. Please know as with each guest you are extremely important to us.Best Regards

2/10 Terrible

mukeun

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on 25 Jan 2024
Good Day Mr. Chee,I am so sorry we did not meet your expectations. We will continuously strive to improve our services. I can assure you whatever the issue may have been it was an anomaly. I will follow up with the team on what may have went wrong and most important what we can do to improve.Best Regards

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 23 Jan 2024
Thank you Consuelo for your 10 of 10 posting. We strive to give our guest the satisfaction they deserve. Please know we appreciate you choosing us for you most recent stay here with us.Best Regards

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Management on 19 Jan 2024
Good Day Romeo,Thank you for choosing us for your last stay here with us. We look forward to having you here again soon.Best Regards

8/10 Good

Florencio, Union City

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Love having fridge and microwave inside the room . But needs to map and clean the room more .
Stayed 2 nights in Jan 2024
Response from Management on 18 Jan 2024
Good Day Florencio,Thank you so much for this feedback. We loved having you here the last couple of days. I will definitely follow up with the team on your recommendation. We appreciate you sharing your time here with us and look forward to seeing yo again soon.Warmest Regards

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Good Day Helen,You are so kind.... The staff really appreciates your thoughts. Moving forward please consider us your home away from home.Warmest Regards

10/10 Excellent

Shukri

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Management on 18 Jan 2024
Good Day Shukri,Thank yo so much for sharing your stay experience with us. We look forward to your next stay here at Ramada.Best Regards

2/10 Terrible

Rafael

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kenneth on 13 Jan 2024
Rafael, we are in constant upgrading of the hotel. For your next trip in San Diego, allow us to be a part of the experience & allow us to customize your stay. :)

2/10 Terrible

Vincent

Disliked: Cleanliness, amenities, property conditions & facilities
This place is a dump. Drug addicts, Prostitutes and homeless everywhere. Not dirty, filthy disgusting. Road noise made ear plugs necessary to sleep. Roaches in the room. Air conditioning unit in room sounded like a jet engine, Changed rooms three times to find one that was quiet enough to sleep in. Only positive was the front desk clerk. That was very helpful with my displeasure. But ultimately things were out of his control regarding the conditions. Do not stay here under any Circumstances.
Stayed 4 nights in Jan 2024
Response from Kenneth on 13 Jan 2024
Hi Vincent, we apologize your stay was not up to the standard we offer. We want to make you aware the Ramada is currently under a new management & we are working everyday to make all of our guests' experience a 5 out of 5. Please allow us to be part of your next trip in San Diego & let any of our staff on property any way we can improve your stay.

6/10 Okay

Danny

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Kenneth on 12 Jan 2024
Danny, thank you so much for your review. We appreciate your review. Allow us to be part of your next stay at the Ramada Inn & let any of our staff know how can we make your stay a 5 out of 5. :)

2/10 Terrible

Perry

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely disappointed in this stay. It was our first time, and we will not go back or recommend the Ramada Inn in National City. My friend traveling with me woke up with at least a dozen small bites on her arms and neck. We submitted a bed bug incident report through the manager Reggie, but we have not heard from Ramada Inn since. Other problems at the hotel were broken treadmills in the fitness room and a broken climate control system in the whole building. We turned off the room thermostat, but it still was so hot that we didn't sleep well. The inside temperature was at least 15 degrees warmer than outside, so we frequently opened the door and window for fresh air. Also, on both New Year's Eve and New Year's Day, there was reduced housekeeping and the restaurant/room service was closed. The hotel did not warn us about any of this either when we made the reservation or checked in. We would have reconsidered other options if we knew. One reason we chose this location over others was because it appeared to be close to the public trolley stop. When we arrived, we found out that the walk to the trolley is an unsafe area that many locals won't walk. We paid for more Uber and Lyft rides than we had planned to avoid walking in the area after dark. If you do bring a car, the hotel will charge a daily fee to use their parking lot. Another reason we chose this hotel were the photos of a billiard table, which they do not have. The photos are inaccurate.
Response from Management on 11 Jan 2024
Dear Katelyn,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Our sincerest apologies for any inconveniences you may have incurred.

10/10 Excellent

sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the front desk people there so helpful and bar attention was nice
Stayed 2 nights in Jan 2024
Response from Management on 11 Jan 2024
Thank you!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The fact that they now require you to pay for parking. Parking should be free for a mid level suburban hotel.
Stayed 7 nights in Dec 2023
Response from Management on 11 Jan 2024
Your thoughts are important to us. Management has been advised.Thank you Carlos!

6/10 Okay

Amy

Liked: Staff & service
Disliked: Room comfort
Things they DON'T TELL YOU!
Got see navy boats. Was on 10 floor. But no air/heat was working. Bed was hard, for 1 night. Shower was not great. But i did work. Thing you need to know; $250.00 hold on credit card, parking not free, $19.00 a night. Breakfast not free. $20 a person and taxes on top. So over you paying $500.00 one 1 night. Not in a Hilton, but not great model. Not sure we want to be back, got check out 11:59am. Haha!
Stayed 1 night in Dec 2023
Response from Management on 11 Jan 2024
Thank you for your feedback. We will work to be more transparent moving forward.Best Regards

10/10 Excellent

Juan Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 11 Jan 2024
Thank you

10/10 Excellent

Aradom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 1 Feb 2024
Good Day Mr. Gebreegziabher, Thank you for sharing your feedback sir. I look forward to sharing this with the team and having you back with us soon.Best Regards

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First off, the staff was nice and helpful. That said, this hotel is a dirty dump. Staff admitted bookings were low and staff was limited as a result. Prostitutes on every corner. Dirty floors (our feet were black) broken coffee machine, no blankets on beds. Food offering in lobby limited. Loud noise outside. Awful place to stay unless you are really on a budget.
Stayed 7 nights in Dec 2023
Response from Kenneth on 6 Jan 2024
Nicholas, it has been proven by our amazing staff we work hard everyday to make the most of out your stay. The Ramada team is always improving our facilities to make everybody feel safe & welcomed. Please allow us to be part of your next trip in San Diego so you can experience all of our ammenities.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kenneth on 6 Jan 2024
Gabriel, your stay was very well appreciated. If something was not up to standards, please let any of our staff know what we can do to make your stay a 10/10 on your next trip to San Diego

10/10 Excellent

SHARON

Stayed 1 night in Dec 2023
Response from Kenneth on 6 Jan 2024
Sharon, thank you for sharing your experience with us. We are delighted to hear you enjoyed your stay perfectly. Your review will help us demostarte our immaculate service. :)

6/10 Okay

Alexandra

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Kenneth on 6 Jan 2024
Alexandra, thank you so much for staying with us. For your next trip to San Diego please let any of our staff know how we can make your stay a 10 out of 10

10/10 Excellent

Jose B.

Stayed 1 night in Dec 2023
Response from Kenneth on 31 Dec 2023
Dear Jose , we are so happy to hear you enjoyed your stay at the fullest. Allow us to be part of your next trip to San Diego so we can go above & beyond on your stay once more. :)

4/10 Poor

karen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room they gave us smelled like Marijuana. Second room was a bit better but the bathroom was dirty. Noisy and some women standing outside of the hotel "working".
Stayed 4 nights in Dec 2023
Response from Kenneth on 29 Dec 2023
Karen, we apologize the introduction of the first room was not up to standards of Ramada. We hope to see you back on your next trip. Our whole team works hard everyday to keep the property a family friendly environment. So please feel free to ask any of our employees for assistance & will be more than happy to fulfill all your needs to keep the standards a 5 out of 5.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenneth on 29 Dec 2023
Robert, thank you very much for your review. We are happy to hear you enjoyed your stay at the fullest. The Ramada Inn hopes to see you back on your next trip.

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenneth on 29 Dec 2023
Julio. thank you for your review. We hope to see you back for your next trip! :)