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Reviews of The Alexis Inn & Suites - Nashville Airport

2.5 out of 5
The Alexis Inn & Suites - Nashville Airport
600 Ermac Dr at Elm Hill Pike Corner, Exit 7, Hwy 155 N (Briley Parkway), Nashville, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 783 out of 1796 reviews" "
Rating 8 - Good. 525 out of 1796 reviews" "
Rating 6 - Okay. 235 out of 1796 reviews" "
Rating 4 - Poor. 127 out of 1796 reviews" "
Rating 2 - Terrible. 126 out of 1796 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tameka

Liked: Cleanliness, staff & service, amenities
The layout of the room was inconvenient . The sink was outside the bathroom. The bath room tub did not drain. I took a shower with water at my ankles. I did like the kitchen area.
Stayed 3 nights in May 2024
Response from Executive Manager on 22 May 2024
Dear Tameka, Thank you for making Alexis Inn & Suites Nashville Airport a part of your travel plans. We are pleased you liked the kitchenette in your room. However, we are sorry for the issues you had with your bathroom and the inconvenience this caused. We will certainly share your concerns with our maintenance team to take corrective action. We hope you will return so we can provide you with the exceptional visit you deserve.Ms. RB, Executive Manager

6/10 Okay

steve

Stayed 1 night in May 2024
Response from Executive Manager on 22 May 2024
Dear Steve, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Ms. RB, Executive Manager

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hard to get out to the highway to turn left during rush hour without a traffic signal. Staff at the front desk were phenomenal!! My main concern was the lack of quiet on the floor late at night. It might not have been too bad if our room actually had privacy. I could literally slide my entire hand under my room door into the hallway.
Stayed 2 nights in May 2024
Response from Executive Manager on 21 May 2024
Dear Jeffery, We are pleased you chose the Alexis Inn & Suites Nashville Airport for your recent visit to Opryland. We will enjoy sharing your compliments with our associates; it is always nice to hear our guests appreciate their efforts. However, we are sorry for the issues that you faced due to certain aspects of your room and we will pass on your concerns appropriately. Thank you again for staying with us, and we hope to welcome you back to Nashville very soon.Ms. RB,Executive Manager

10/10 Excellent

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a short but good stay at a reasonably priced but nicely appointed hotel. It was a quick 10-12 minute drive to downtown at reasonable times of the day, but far enough away from downtown to be a desirable place to stay, especially given the reasonable rates. Recommend!
Stayed 2 nights in May 2024
Response from Executive Manager on 20 May 2024
Dear Jeffrey, It is a pleasure to read your fantastic review about Alexis Inn & Suites Nashville Airport, and thank you for recommending us. We are thrilled that you enjoyed your stay with us as well as our great location. On behalf of everyone here, we invite you to stay with us again the next time you visit!Ms. RB, Executive Manager

8/10 Good

Celeste

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Executive Manager on 20 May 2024
Dear Celeste, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary Popcorn in the Lobby!
Stayed 3 nights in May 2024
Response from Executive Manager on 22 May 2024
Dear James, Thank you for the kind review! It is always a pleasure to hear from our guests. It is great to know you loved our complimentary items available in the lobby and had a great time while you were here. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, amenities
Rooms were large and clean. Easy to get to and close to the airport. Breakfast buffet was good. Would stay here again when flying out of BNA.
Stayed 1 night in May 2024
Response from Executive Manager on 20 May 2024
Dear Cindy, Thank you for staying at the Alexis Inn & Suites Nashville Airport. We appreciate you mentioning our well-appointed rooms and our location close to the airport. It is also great to know you loved our complimentary breakfast. Your review means the world to us! Thank you again, and we look forward to welcoming you back. Ms. RB, Executive Manager

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was comfortable
Stayed 1 night in May 2024
Response from Executive Manager on 20 May 2024
Dear Cheryl, Thank you for the wonderful review of Alexis Inn & Suites Nashville Airport. We are thrilled to read about your stay and how much you enjoyed your time with us. Thank you once more, we look forward to hosting you again on your next visit.Ms. RB, Executive Manager

4/10 Poor

Randall

Business traveller
Disliked: Staff & service, property conditions & facilities
Cleaning Supervisor was very rude!
Stayed 2 nights in May 2024
Response from Executive Manager on 20 May 2024
Dear Randall,Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Ms. RB, Executive Manager

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight got delayed and we were very late getting to the hotel, I had talked to someone at the desk to let her know we would be late and she was very friendly. We had a great experience at this hotel overall, it was clean and accommodating with friendly staff. A nice hot breakfast in the morning.
Stayed 1 night in May 2024
Response from Executive Manager on 18 May 2024
Dear Stan, Thank you for your heartwarming review of Alexis Inn & Suites Nashville Airport. It is gratifying to know we met all of your expectations and that you were pleased with our well-maintained property and courteous associates. We will be sure to share your kind remarks with them for a job well done. We are also happy to read you had a great breakfast experience. We look forward to your return and wish you all the best with your travels. Ms. RB, Executive Manager

2/10 Terrible

Zachary

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Found a cockroach in the bedroom and when looking at the bedsheets/ mattress protector there were numerous tiny red blood stains. Indicative of bed bugs. I didn’t see any physical bed bugs. But those sheets very clearly had bed bug stains. Will not stay again. And was advised that I may not get a refund. I left the hotel without staying the night. I did photograph the roach.
Stayed 1 night in May 2024
Response from Executive Manager on 16 May 2024
Dear Zachary, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We regret you not staying with us. Thank you for bringing this to our attention. We understand the frustration you experienced and will share your review appropriately. We appreciate your patience in the meantime. Ms. RB, Executive Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
For the purposes of a place to sleep, it works. Clean sheets, staff was friendly. Room, beds and building are basic. There was a fair amount of road noise coming in from the highway near by. Try to get a room that doesn't face that or you might want to plan on earplugs if a passing motorcycle or something is enough to disturb you.
Stayed 3 nights in May 2024
Response from Executive Manager on 14 May 2024
Dear Michael, Thank you for sharing your recent stay at Alexis Inn & Suites Nashville Airport. We are delighted to hear that you found our accommodations immaculate and that our associates were courteous throughout your stay. That said, we are sorry you were inconvenienced by the noise from the outside. We will address this appropriately to ensure a more peaceful environment for our guests in the future. We appreciate your feedback and hope to welcome you back for a more tranquil experience on your next visit.Ms. RB, Executive Manager

10/10 Excellent

Alea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and a decent hotel. Would stay again.
Stayed 3 nights in May 2024
Response from Executive Manager on 14 May 2024
Dear Alea, Thank you for staying at the Alexis Inn & Suites Nashville Airport. We enjoyed your kind comments about our comfortable accommodations and pleasant ambiance. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Executive Manager on 14 May 2024
Dear Kathy, Thank you for letting us know the Alexis Inn & Suites Nashville Airport was perfect for your trip to Music City. We aim to give each guest a pleasant stay and feedback like yours helps us know we are meeting our goals. It was our pleasure hosting all of you, and we hope to see you again the next time you are in Nashville!Ms. RB, Executive Manager

8/10 Good

Vickie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were spacious.
Stayed 1 night in May 2024
Response from Executive Manager on 17 May 2024
Dear Vickie, Thank you for being our guest at Alexis Inn & Suites Nashville Airport and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our spacious accommodations. It was a pleasure to host you, and we look forward to your return visit. Ms. RB, Executive Manager

4/10 Poor

rodney, Rancho Palos Verdes

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I know that it has been rainy this season, however, the entire hotel, elevator, hallways, and especially our room smelled very damp. The place needs a dehumidifier or fans blowing at the carpet to dry out both the carpet and padding underneath. Our room smelled like, a locker room had a public pool…very damp. Almost like mildew. We brought it to the front desk attention but nothing was ever done. Perhaps the smell will go away when it dries out, but this really marred are stay. The breakfast was great.
Stayed 3 nights in May 2024
Response from Executive Manager on 12 May 2024
Dear Rodney, Thank you for being our guest and sharing your thoughts. Your comments regarding the breakfast are appreciated. However, we understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with the concern in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any issues that arise and work diligently to ensure our guests' comfort. Thank you once again for bringing this to our attention, and we are taking steps to improve going forward. We hope you will consider giving us a second chance the next time you are in the area.Ms. RB,Executive Manager

4/10 Poor

Shaurie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Let me say when the girl working finally came to the desk to check us in she was nice, but we had to wait for 5 minutes for her to come out of the back room. Then the room had a tub cover that had about a 4" gap from the floor that was not noticeable and I cut my foot on it. The mattress was hard and was massively slanted so our feet were above our heads by about 3", with one side being lower than the other. The outside of the property looks nice, but don't let the looks deceive you. Also, there were people driving a loud truck blaring their music that kept driving through the parking lot. Breakfast was okay, but everything was dried out.
Stayed 1 night in May 2024
Response from Executive Manager on 10 May 2024
Dear Shaurie, Thank you for taking the time to share your comments regarding the issues you encountered while staying with us. We truly apologize for the concerns you had with our accommodations and for any inconveniences that came along with this during your stay. Thank you for bringing these comments to our attention; we will look into this appropriately with our team as we are always looking for ways to improve our guest experience on all levels. Moreover, it is disappointing to learn about the noise issues that disturbed you while you were here. Please know our team is always available to make your stay more comfortable at all times. We are truly sorry and hope you will consider giving us a second chance the next time you are in the area.Ms. RB,Executive Manager

8/10 Good

catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in May 2024
Response from Executive Manager on 8 May 2024
Dear Catherine, Thank you for posting such an excellent review of the Alexis Inn & Suites Nashville Airport. Our primary goal is to ensure a relaxing and stress-free stay for our guests, and we are delighted this was your experience. We also appreciate you mentioning how our convenient location helped perfect your stay! Should your travels bring you back to Nashville, we would be pleased to host you again.Ms. RB,Executive Manager

8/10 Good

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
Wanted close to the airport in case there was a traffic problem
Stayed 4 nights in Apr 2024
Response from Executive Manager on 7 May 2024
Dear Robert, Thank you for staying with us at the Alexis Inn & Suites Nashville Airport and for taking the time to review our hotel. We appreciate you mentioning how our proximity to the airport helped to make your stay perfect! Should your travels bring you back to Nashville, it would be our pleasure to host you again.Ms. RB,Executive Manager

8/10 Good

Crystal, Fort Denaud

Liked: Cleanliness, staff & service, property conditions & facilities
This was a perfect hotel to stay off the strip but yet be super close. More quiet. The AC didn’t work super great but was enough for me to not move my room. I’d stay here again.
Stayed 3 nights in May 2024
Response from Executive Manager on 7 May 2024
Dear Crystal, Thank you for including Alexis Inn & Suites Nashville Airport in your travel plans! We are happy to read you liked our location and had an enjoyable time while you were here. We value your comments regarding the A/C unit and have shared your concerns with our maintenance team. It is always a pleasure to have you as our guest, and we look forward to your next visit!Ms. RB, Executive Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean room. Very attentive staff.
Stayed 2 nights in May 2024
Response from Executive Manager on 7 May 2024
Dear Mark, Thank you for choosing Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved our spotless rooms, and we will certainly share your compliments with our entire staff for their excellent service. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

8/10 Good

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Nissan stadium without the huge price tag
Stayed 1 night in May 2024
Response from Executive Manager on 6 May 2024
Dear Whitney, Thanks so much for staying at the Alexis Inn & Suites. We are thrilled our location was convenient for your visit to the Nissan stadium and you loved our affordable rates. It was our pleasure to have you as our guest, and we certainly hope you will visit us again when you are in Nashville. Ms. RB, Executive Manager

2/10 Terrible

Allyson

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Executive Manager on 7 May 2024
Dear Allyson, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

8/10 Good

Taylor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are on the smaller size for hotel rooms and the bathroom was a little tight. However, the property was very clean and seemed recently updated. There was a full surface level parking lot, which is hard to find in Nashville. It was a 15 minute Uber to Broadway, which is a perfect location for us. Overall, very pleased with this stay!
Stayed 1 night in May 2024
Response from Executive Manager on 6 May 2024
Dear Taylor, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled you loved our spotless property, and our location was convenient for a visit to Nashville! We value your comments regarding the bathroom size and have taken note of them. It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager

6/10 Okay

Joseph

Travelled with family
Disliked: Cleanliness
Regular hotel, more dirty than normal. Beding and toiletries (towels, wash cloths) kind of stained.Loose hair all around. The biggest deal for me was towels. I booked a room with 4 people and they would only leave 2 each day. Most front desk attendees were great about it, one flat out refused "house keeping is not here so theres nothing i can do". I found that quite ridiculous
Stayed 5 nights in Apr 2024
Response from Executive Manager on 3 May 2024
Dear Joseph, Thank you for staying with us and sharing your experience. We are disappointed for not meeting all your expectations with our accommdoations and services, as we take pride in our customer satisfaction. We have addressed your concerns with our team, and we hope you will accept our sincere apologies. We look forward to another chance to show you the hospitality you deserve. Thanks again, and we hope to see you soon.Ms. RB,Executive Manager

4/10 Poor

Nathan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was dirty, run down, and loud.
Stayed 3 nights in Apr 2024
Response from Executive Manager on 2 May 2024
Dear Nathan, Thank you for taking the time to review your stay. We are disappointed to hear about your experience with your room, and we have brought this to our team's attention for review and action. Our main priority is to provide a clean and comfortable room for each guest, and we apologize for failing to do so during your visit. We want to assure you this is not what our typical guest experiences are, and we hope you will see it as an isolated incident. We look forward to another opportunity to make it up to you, and we wish you all the best with your travels.Ms. RB,Executive Manager

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were small. No fan in the bathroom (at least ours did not work). For the three days we stayed, the hot food were biscuits and gravy for every breakfast. A little change up would have been nice. Other than that, everything was ok.
Stayed 3 nights in Apr 2024
Response from Executive Manager on 30 Apr 2024
Dear John, Thank you for staying with us and sharing your experience. We are sorry for the issues you had with your room and the inconvenience this caused. We will certainly share your concerns with our team to take corrective action. We are also sorry for your disappointment with the breakfast, and we will address this with our food and beverages team to see where we can improve. Thanks again for your feedback as we are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Ms. RB, Executive Manager

8/10 Good

Joseph, Westminster

Stayed 2 nights in Apr 2024
Response from Executive Manager on 20 May 2024
Dear Joseph, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Alexis Inn & Suites Nashville Airport. We look forward to welcoming you back on your next visit.Ms. RB, Executive Manager

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 1 night in Apr 2024
Response from Executive Manager on 30 Apr 2024
Dear Katherine, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled you had a great time while you were here, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

6/10 Okay

Dakotah

Travelled with partner
Liked: Staff & service
The main areas (bed, bathroom, etc.) were clean but things like baseboards could use some work. The fan and heating/AC were quite loud. You could hear the noises of outside quite well. Otherwise, it was comfortable enough and decent value. The breakfast was great! The staff were friendly. Location is pretty good.
Stayed 1 night in Apr 2024
Response from Executive Manager on 26 Apr 2024
Dear Dakotah, Thank you for the review. We are happy to read you liked not only our delicious breakfast and excellent service but also our location. Please accept our apologies for the noise disturbances you experienced due to some of our in-room amenities. We will certainly share your concerns with our maintenance team to take corrective action. We also value your comments regarding the update of baseboards and have taken note of it. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Ms. RB, Executive Manager

8/10 Good

Jerome

Travelled with group
Elevator was terrible
Stayed 1 night in Apr 2024
Response from Executive Manager on 25 Apr 2024
Dear Jerome, Thank you for the feedback. We sincerely apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I go to Nashville again, I would stay there.
Stayed 7 nights in Apr 2024
Response from Executive Manager on 24 Apr 2024
Dear Joanna, Thank you for your kind rating! We are glad you had such a positive experience during your time at Alexis Inn & Suites Nashville Airport, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Ms. RB, Executive Manager

2/10 Terrible

Cody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Executive Manager on 25 Apr 2024
Dear Cody, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

8/10 Good

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities
Well I have never been so upset at a property that rents rooms at a good rate first expedia and this property do not give valuable informatuon important , important info pleaae for the sake of your head psyc be sure to have 50.00 deposit to complete your chances of getting what you reserved manager and Epedia made my life very horrible on the 22nd of April I booked my room wi a virtual debit card tth day orthe before my vacation was to start My nightmare becan at approx 8:30 pm on the 21st of April 2024. I explained the reservation iteneary to the clerk she then turned my world a horror when I was told that my reservation was required to pay a 50.00 deposit in case of damages to the room.I do understand the 50.00 extra for damage s but neither the expedia website and or the booking page with the infor this description,on the booking details big and clear so you don't miss tlis important fee when deciding for this Inn And also it was very small print about the deposit must be nade on the card used to reserve the room. I would like to tell everyone the rmotel was place I would nevwr want to deal with in my worst nitemare, the desk clerk was a horrible person and sowed no concern that I had no safe place to stay for 2 nights I paid the websites secure payment processing the desk clerk on duty was not at all concerned for me or my saftey as a paid guest of this motel these heartless people need to be able to communicate in stressful situations, for their guests.
Stayed 1 night in Apr 2024
Response from Executive Manager on 29 Apr 2024
Dear Jackie, Thank you for the comments. Please accept our sincerest apologies for the behavior you experienced from our front desk staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We are also sorry for the miscommunication you had regarding the deposit. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Ms. RB, Executive Manager

10/10 Excellent

Britney

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Facility was clean, beds were comfortable, rooms was clean. Staff was friendly and the breakfast was good. The only complaint that i have is there were no blackout curtains so the lights from the parking lot where shining right is our face all night
Stayed 1 night in Apr 2024
Response from Executive Manager on 22 Apr 2024
Dear Britney, Thank you for staying at the Alexis Inn & Suites Nashville Airport. We enjoyed your kind comments about our outstanding service and excellent accommodations. We value your comments regarding the curtain and have taken note of them. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager

4/10 Poor

Embers

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great ratings on Expedia but that wasn’t my experience. Checking in at 1130pm, the staff wasn’t rude but was far from pleasant. She made a few comments that were questionable and that started my experience. I booked a king bed and received two doubles. The room had an overwhelming smell of musk and dampness. The carpets had not been vacuumed. Spots on the walls, tables, ceiling and the sheets so wrinkled it looked like someone else slept in both beds. The bathroom floors were sticky. When I requested a different room I was told they were booked. This was a different woman who seemed annoyed at my request. Overall, I booked a room that I didn’t receive. The place smelled horrible and inside has not been renovated. The only extra star is for the lady who said good morning and was quite pleasant upon checking out.
Stayed 1 night in Apr 2024
Response from Executive Manager on 21 Apr 2024
Dear Embers, Thank you for being so specific in evaluating our hotel. We sincerely apologies for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Ms. RB, Executive Manager

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on 20 Apr 2024
Dear Lisa, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visitMs. RB, Executive Manager

4/10 Poor

Kimbra

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Executive Manager on 19 Apr 2024
Dear Kimbra, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

2/10 Terrible

Indira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Executive Manager on 18 Apr 2024
Dear Indira, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Ms. RB, Executive Manager

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice & clean. There was hardly any water pressure in the shower
Stayed 4 nights in Apr 2024
Response from Executive Manager on 17 Apr 2024
Dear Heidi, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. It is good to read that you loved our spotless property. We value your comments regarding the shower and have shared your comments with our maintenance teams. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

8/10 Good

Ipek

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok to stay couple days
Stayed 2 nights in Apr 2024
Response from Executive Manager on 16 Apr 2024
Dear Ipek, We are pleased you chose Alexis Inn & Suites Nashville Airport for your recent visit to Music City. We're thrilled that you loved our hotel and appreciate you recommending us. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area!Ms. RB, Executive Manager

10/10 Excellent

Lieanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very convenient to restaurants,
Stayed 2 nights in Apr 2024
Response from Executive Manager on 15 Apr 2024
Dear Lieanne, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was close to the restaurants in Nashville, and it is also great to read you loved our spotless property! Thank you again, and we hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport. A gas station right across the street. A spacious room with a small eating area with a table, two chairs, microwave and refrigerator.
Stayed 1 night in Apr 2024
Response from Executive Manager on 16 Apr 2024
Dear Barbara, Thank you for including Alexis Inn & Suites Nashville Airport in your travel plans! We enjoyed your kind comments about our convenient location close to the airport and many other places of interest. It is also great to know you loved our excellent accommodations. Thank you for sharing your review with fellow travelers, and we hope you will revisit the next time you visit Nashville!Ms. RB, Executive Manager

10/10 Excellent

Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful Room was clean and quiet Wonderful stay
Stayed 1 night in Apr 2024
Response from Executive Manager on 14 Apr 2024
Dear Cary, Thank you for the kind review! It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we appreciate your compliments. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

8/10 Good

Claude

Stayed 1 night in Apr 2024
Response from Executive Manager on 2 May 2024
Dear Claude, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Alexis Inn & Suites Nashville Airport; we hope to see you again soon. Ms. RB, Executive Manager

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Executive Manager on 12 Apr 2024
Dear Richard, Thank you for the kind review! It is always a pleasure to hear from our guests. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. Thanks for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit, and we do hope to see you again soon.Ms. RB, Executive Manager

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and within decent driving distance to downtown.
Stayed 1 night in Apr 2024
Response from Executive Manager on 11 Apr 2024
Dear Ashleigh, Thank you for staying at the Alexis Inn & Suites Nashville Airport and for sharing your excellent feedback. We are thrilled our location was convenient for your needs and close to all the points of interest! It was a pleasure to have you as our guest, and we hope to see you again soon.Ms. RB, Executive Manager

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff were efficient and pleasant. But maintenance/housekeeping was lower standard thatn expected: Lightswitch didn't work to turn on lights in either of the rooms. Debris on floor (not well vacuumed).
Stayed 1 night in Apr 2024
Response from Executive Manager on 11 Apr 2024
Dear Michelle, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping and maintenance service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay.Ms. RB, Executive Manager

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were better than the foyer appearance
Stayed 1 night in Apr 2024
Response from Executive Manager on 11 Apr 2024
Dear Linda, Thank you for staying with us at the Alexis Inn & Suites Nashville Airport on your recent visit. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Ms. RB, Executive Manager

8/10 Good

John

Stayed 1 night in Apr 2024
Response from Executive Manager on 1 May 2024
Dear John, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Alexis Inn & Suites Nashville Airport. We hope to have the pleasure of doing so again on your next visit.Ms. RB,Executive Manager