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Reviews of Sonder Belcourt

4 out of 5
Sonder Belcourt
2111 Belcourt Avenue, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 173 reviews" "
Rating 8 - Good. 32 out of 173 reviews" "
Rating 6 - Okay. 11 out of 173 reviews" "
Rating 4 - Poor. 8 out of 173 reviews" "
Rating 2 - Terrible. 6 out of 173 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elisabeth

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was easy to access and felt very private/safe. Lots of local dinning options within walking distance. Only a mile walk or scooter ride to Centennial Park and through the university.
Stayed 3 nights in May 2024

10/10 Excellent

Malia

Liked: Cleanliness, property conditions & facilities
Parking should be included
Stayed 1 night in Apr 2024

4/10 Poor

Christina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sonder on 17 May 2024
Hi Christina, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

10/10 Excellent

Kelly

Liked: Cleanliness, property conditions & facilities
Nice place to stay.
Stayed 6 nights in Apr 2024

4/10 Poor

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sonder on 6 May 2024
Hi Nicole, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available, 24/7.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my first experience at a Sonder "Place," and I hope there are many more to come. The Nashville property in the Hillsboro neighborhood was outstanding. The entire stay - from the arrival and parking, to accessing the apartment, and on through checkout could not have been any easier thanks to the amazing communication from the Sonder hosts. The property itself was incredibly clean, well-stocked with the usual amenities, and everything from the Wi-fi to the kitchen appliances were in perfect working condition. It was easy to settle in and feel at home, and the entire property was quiet and welcoming. I sincerely hope the Sonder lodging model is here to stay. They've worked hard and followed an ideal that has set a new standard for lodging, and after one stay I've already started telling others about this wonderful, better way to stay! Thank you, Sonder co-founders and team! You've got a lot to be proud of. Hold fast to the Sonder vision and mission. It's the best thing that's happened in the world of hospitality in a very long time. Regards, Drew R.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well placed. Safe neighborhood. Clean apartment.
Stayed 5 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Great find! The property was wonderful and checking in was straight forward using the app. Will definitely stay again.

10/10 Excellent

Kenneth

Travelled with family
Clean and accessible. Nice area , felt safe walking around. Close to Broadway . Could use shelving in shower . Comfy beds . Nice little balcony . Good parking . Would come back .
Stayed 4 nights in Mar 2024

10/10 Excellent

Brad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy entry, great instructions. Walkable to many many things.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hanna

Stayed 6 nights in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love Sonder, never had a bad experience.
Stayed 3 nights in Mar 2024

10/10 Excellent

Randall

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great alternative to a hotel. Spacious apartment. Comfy bed and pillows. No front desk, but someone to help is always just a few clicks away on the Sonder app.
Stayed 7 nights in Mar 2024

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would stay again, beds are very hard, but you adjust.
Stayed 3 nights in Mar 2024

6/10 Okay

Sarah

Disliked: Property conditions & facilities
Space was not in great condition, with chipping paint in tub and on walls. Found some trash in kitchen cabinets. Staff relatively responsive to issues that arose. Location was close proximity to Vanderbilt.
Stayed 3 nights in Feb 2024
Response from Sonder on 7 Mar 2024
Thank you for sharing your feedback with us, Sarah. We apologize for the issues you encountered with the condition of your space. Your comments are important to us, and we'll address these maintenance and cleanliness concerns with our team to ensure that our standards are consistently met. We hope to have the opportunity to welcome you back for an even better experience next time.

10/10 Excellent

Candace

Liked: Cleanliness, room comfort
LOVE!!!!
Sonder at Belcourt was beautiful and perfect for my Nashville trip!!! Attentive staff and easy to follow directions.
Stayed 4 nights in Feb 2024

10/10 Excellent

brian

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Alvaro

Stayed 4 nights in Jan 2024

6/10 Okay

Sarah

Business traveller
Liked: Cleanliness
Nashville Visit
Online communication was very clear. All the specific entry codes helped create the sense of excellent security. The unit was less-than-excellent in terms of comfort: The one tiny, dim light in the corner of the bedroom was not sufficient for reading in bed. The floor lamp in the living room did not work, so overhead lights were the only lighting (very very bright). Unit was very clean except for the small kitchen table and chairs which had crumbs on them. The location was excellent for walking to the VU Medical Center and local restaurants.
Stayed 2 nights in Jan 2024
Response from Sonder on 7 Mar 2024
Hi Sarah, thanks for staying with us and providing a review. While we're thrilled you had a seamless experience with our communication and security, we're sorry for the troubles you faced. Your feedback is valuable to us, and we'll address these issues promptly to improve the overall comfort and cleanliness of our units. You can always reach us through our app, call, text, or email to get help with things like dead lamps and cleaning concerns. We hope to host you again in the future for an even better visit.

4/10 Poor

Jose Luis

Disliked: Cleanliness
Great place, bad service
The stay at Belcourt was not what I expected. The toilet was wabbly, the shower floor was dirty and sticky. They took over an hour to receive our parking key. The main door jam was damaged when we got there. We told them about our situation and they said that they will look into it after we leave. Finally, we have contacted them about 2 months before our arrival date to respectfully cancel our reservation, they denied our request. The reason why they decided not to cancel was because we purchased our reservation from a 3rd party. We will be going back to Nashville in the near future, but will think twice about the lack of customer service from Sonder.
Stayed 4 nights in Jan 2024
Response from Sonder on 7 Mar 2024
Hi Jose, your honest feedback is important to us. It's disheartening to hear about the issues you faced during your stay. Your feedback is crucial, and we'll address these concerns promptly. Please accept our apologies for the delay in fixing these things. We regret any frustration caused by the refund policy through your booking platform. We hope to have the opportunity to provide you with a more seamless experience in the future.

2/10 Terrible

Janice

Stayed 3 nights in Jan 2024

10/10 Excellent

Dawn

Stayed 3 nights in Jan 2024

10/10 Excellent

Aja

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay as a solo-traveler. It was in a neighborhood that had a variety of dining options and shops, right next to Vanderbilt University. It felt safe walking around and it wasn’t too far from downtown, only a 10-15 minute drive. Loved the experience here, will definitely stay here again if I’m back in Nashville
Stayed 3 nights in Jan 2024

2/10 Terrible

Klaudia

Stayed 4 nights in Jan 2024
Response from Sonder on 9 Feb 2024
Hi Klaudia, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great
The area was nice and the room was clean and very nice. My wife said the was the best place we ever stayed. Thank you for a great experience.
Stayed 6 nights in Jan 2024

10/10 Excellent

Charity

Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Great Stay - Great Price
Super clean and everything you need for a comfortable self-sufficient stay. spacious and well appointed . Walkable to most sights.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jason, Saint Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great place to stay
Stayed 4 nights in Nov 2023

8/10 Good

Jorgen

Business traveller
Liked: Cleanliness, room comfort
A different experience.
We are in our seventies and had a little trouble checking into a hotel with no front desk, Once checked in we were very happy with the comfort and cleanliness of the unit. We will look for Sonder again.
Stayed 4 nights in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Liked the apt style and small size over hotel.
Stayed 3 nights in Nov 2023

10/10 Excellent

Crystal

Stayed 5 nights in Oct 2023

6/10 Okay

Alexander

Business traveller
Liked: Cleanliness, room comfort
Worried about their sale if my data and biometrics
Sonder is not a hotel. It is a short term rental of an apartment. That sounds good, initially. The downsides are these. Their service is all digital, unless you call for help. Then you will speak to someone from another country with limited prescribed options for helping you. The Sonder Belcourt in Nashville was hard to find, although the fine print digital instructions were accurate. There’s no front desk, just digital code numbers to 1. Use the elevator to get to the room; and 2. To open the door. In both cases tge fine print was accurate, but I and a local friend, a senior professor at Vanderbilt, had to try a couple of times to read carefully enough to operate the elevator and open the door. From then on it was fine. My only complaint was that the toilet was so short, I could barely use it. I almost thought a hole in the floor would have been equally useful. My primary complaint was in completing the registration, which took numerous failed digital trials (their system, not mine). The phone call to resolve this took the better part of an hour as they didn’t seem to be able to make it work either, and couldn’t take my information, all of they had previously been supplied through Expedia, by phone either. Supposedly the only needed my credit card data, which I was later told they already had. Instead I provided identity data digitally, enough to commit identity theft, and biometric data. Moreover, after completing that, I still did not receive instructions!
Stayed 2 nights in Oct 2023

10/10 Excellent

Ivana

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Vanessa, North Hollywood

Liked: Cleanliness, amenities, property conditions & facilities
10/10 would recommend and would stay here again
Stayed 1 night in Oct 2023

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness
The property could use some maintenance (maybe repainting the walls)
Stayed 4 nights in Sep 2023
Response from Sonder on 8 Nov 2023
Hi Philip, thank you for your feedback. Please accept our apologies for the trouble with the walls. We'll review your comments with our team to ensure a better future experience.

8/10 Good

Joseph

Stayed 3 nights in Oct 2023

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Rhys

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

martin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Stacy

Travelled with family
Liked: Cleanliness, room comfort
Perfect for visiting daughter at Belmont
Overall, enjoyed our stay. It was very clean and well stocked. Great location! Walking distance to cute shops and great restaurants. Love the burgers at Hopdaddys :). Also, appreciate having a washer and dryer, very nice! The only thing that we weren’t thrilled with were the beds. But that’s a matter of preference, I suppose. The king bed was very, very firm. Just not what we’re use to. And the couch bed, well, it’s a couch bed. You could feel every bar under the mattress. Ouch. My daughter didn’t seem to mind so much, but I couldn’t have slept on it. The check in was a bit confusing, however, we figured it out. Once you get to your room, place your palm on the keypad to get it to light up. Then punch in the code they send you. Took us a while to figure out how to get the keypad to light up, Lol! Same to lock it as you’re leaving. Place your palm on the keypad and it locks. And, the key fob in the room is for parking! Take it with you to get in and out of the parking garage. Nice to supply! Thank you for that, Sonder! Just a few tips for those not techy like us :) I realize this is the way it is now with codes and such, but made me wonder how we’d get in the room if the power went out. I’m always troubleshooting what-if’s… bad habit haha! Again, overall, nice stay with great location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

CAMERON

Liked: Cleanliness, room comfort
Great location
Great apartment in awesome area. The initial communication email letting me know the check in process was a bit confusing. It made it sound harder than it actually was, so I was worried something would go wrong, but was not an issue at all. I work in comms so my recommendation would be to make the message easier to interpret.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great place to stay!
Just awesome… Apartment was super clean and modern… Great area… Nice patio and outdoor space also!
Stayed 2 nights in Aug 2023

10/10 Excellent

Justino

Liked: Cleanliness, room comfort
Great space and very comfortable. Not many places have a full kitchen, dishwasher and washer/dryer. Highly recommend
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!
Stayed 6 nights in Aug 2023

10/10 Excellent

Robert

Stayed 5 nights in Jul 2023