Reception

Reviews of GLō Best Western Nashville

3 out of 5
GLō Best Western Nashville
425 Glastonbury Rd, Nashville, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 495 out of 1003 reviews" "
Rating 8 - Good. 236 out of 1003 reviews" "
Rating 6 - Okay. 134 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 66 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Lindsey

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The room could be nice but the hard wood floor was sticky and left a residue on our feet. The desk chair had some weird white crust spots on it and the desk was hanging on by a thread. The lighting also sucks in these rooms. The toilet made a weird bubbling sound and would bring water back into the bowl randomly.
Stayed 1 night in May 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night passing through to Florida & were very happy with the hotel.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 10 May 2024
Dear Carol, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at GLō Best Western Nashville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Newer hotel. Modern and the beds were comfy. We booked here because of the airport shuttle.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Ray, we are pleased that you thoroughly enjoyed your time at GLō Best Western Nashville. We appreciate you letting us know how satisfied you were with our modern rooms, cozy beds, and convenient shuttle service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Patricia, Hannibal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Patricia, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. It was quiet and clean. Huge bathroom with a walk in shower. Wood floors and a comfy bed. Only dislike was that the only thing within walking distance was a Dunkin donuts and there were no vending machines for snacks. There were also no shuttles so we had to take an Uber everywhere. There was a shuttle for the airport but the first shuttle didn't leave until 4:30am and we had to be at the airport at 4am for our flight at 6am. Other than that I enjoyed my stay and would definitely stay again
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Sean, thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us, appreciating our quiet and clean accommodations, spacious bathroom, shower facilities, wooden floors, and comfortable bed. We apologize for any inconvenience caused by the limited dining and transportation options nearby. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Keith

Stayed 2 nights in Apr 2024

8/10 Good

Clint

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and quiet. I would stay there again with no problem.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Clint, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, quiet room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Muralidhar, Trappe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property. Exceptional customer service and rooms. Great amenities in the room and the breakfast was quite good.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Muralidhar, we are happy to have hosted you and served you well at the GLō Best Western Nashville. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our property, customer service, rooms, amenities, and breakfast choices. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Aries Connects World Customer Team

6/10 Okay

Felecia

Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Conner

Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Conner, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the GLō Best Western guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Aries Connects World Customer Team

6/10 Okay

Javier

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel is nice but staff had no customer service they never cleaned our rooms and we stayed there for 5 days
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 5 Apr 2024
Dear Javier, we apologize for the lapse in service you experienced during your stay. Providing exceptional customer service and housekeeping is one of our top priorities, and we regret that we fell short of your expectations in this regard. We have addressed this issue with our housekeeping team to ensure that all rooms are cleaned promptly and thoroughly. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Alexus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and upgraded. breakfast was good too!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 Apr 2024
Dear Alexus, it's our absolute pleasure to know you loved your stay with us at the GLō Best Western Nashville. We strive to provide excellent value to our guests through our top-notch accommodation facilities and satisfactory breakfast service. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Sara, thank you for letting us know you had a great stay at GLō Best Western Nashville. We're glad our property conditions were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property which was close to restaurants and other services.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 1 Apr 2024
Dear Tina, thank you for letting us know you had a great stay at GLō Best Western Nashville. We're glad our well-maintained property and convenient location impressed you immensely. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Aries Connects World Customer Team

6/10 Okay

Taylor

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

TERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower heads were the rain type, which there was very little water pressure. Switching those out might give the water pressure more output
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Teresa, thank you for staying with us and sharing gracious feedback on your visit. While we acknowledge your appreciation and ratings, we understand that you were unimpressed with the low water pressure caused by the particular type of shower head. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards,Aries Connects World Customer Team

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and comfortable
Stayed 1 night in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear Mary, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for pleasant and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at GLō Best Western Nashville on your next visit!Best Regards,Aries Connects World Customer Team

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Heat stay
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 22 Mar 2024
Dear Amanda, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at GLō Best Western Nashville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Aries Connects World Customer Team

8/10 Good

Max, chicago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice and clean
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Max, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at GLō Best Western Nashville on your next visit!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived earlier than expected and the hotel was able to accommodate an early check in, giving up an earlier start to our day exploring Nashville.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Jim, thank you for letting us know you had a great stay at GLō Best Western Nashville. We're glad the early check-in service worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Aries Connects World Customer Team

8/10 Good

Blake

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

philip, calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff, great breakfast.
Stayed 7 nights in Feb 2024
Response from Customer Care Team on 7 Mar 2024
Dear Philip, we are pleased that you thoroughly enjoyed your time at GLō Best Western Nashville. We appreciate you letting us know how satisfied you were with our clean rooms, pleasant customer service, and satisfactory breakfast. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Haaji

Stayed 3 nights in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Will

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy. Bed was dirty. Absolutely not worth even $80 a night. Might as well stay in a motel.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 4 Mar 2024
Dear Will, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent GLō Best Western service in the future!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Arliss

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice overnight stop
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Arliss, thank you for staying with us and taking the time to review your overnight vacation. We intend for our guests to experience bliss and peace and successfully meet their expectations at GLō Best Western Nashville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Pamela, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 23 Feb 2024
Dear Charles, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at GLō Best Western Nashville, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very excellent service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Marie, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our excellent services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure great hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at GLō Best Western Nashville with the finest of our facilities and services!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jose, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area, but not that many dining options.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Jose, thank you for letting us know you had a great stay at GLō Best Western Nashville. We're glad our accommodations and locality felt safe, although the inadequacy of nearby dining choices slightly disappointed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful clean hotel definitely would stay there again
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 14 Feb 2024
Dear Dennis, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, beautiful room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten GLō Best Western guest experience on your next visit to Nashville.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Aubry

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Dear Aubry, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at GLō Best Western Nashville. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Best Regards,Aries Connects World Customer Team

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the staff and accommodations at the hotel. I even arrived earlier than check in, and the front desk hooked is up with early check in. Very pleased with the hotel, staff, and even the complimentary airport shuttle.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 12 Feb 2024
Dear Timothy, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Nashville so we can deliver an incredible GLō Best Western guest experience!Best Regards,Aries Connects World Customer Team

8/10 Good

Kari

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room needed a better cleaning. Office chair had food crumbs all over it. Remote control for TV had greasy fingerprints all over it. Handles, etc need to be wiped down between guests. Other than that, room is nice, modern and comfortable. Area around BNA is sketchier than other city airport districts at night, so always some shady looking people wandering the streets at night
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Kari, we sincerely apologize for the oversight regarding the cleanliness of your room; it falls short of the high standards we strive to maintain. We will address this issue promptly with our housekeeping team to ensure thorough cleaning procedures are followed for the entire property. Additionally, we appreciate your feedback regarding the area surrounding the hotel and will continue to work on enhancing safety measures. We are delighted to hear that you found the room to be nice, modern, and comfortable despite these concerns. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to provide you with a flawless experience in the future.Best Regards,Aries Connects World Customer Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Think twice…..
There was an “Ethnix Group” event held at the hotel Sunday morning, making for an extremely chaotic and crowded lobby/breakfast setting; not enjoyable at all. There were so many cars in the parking lot that we left early in order to make sure we weren’t blocked in. Cars were parking on the grass, medians, and curbs. Throw up in the only working elevator. The neighborhood was somewhat sketchy. The room itself was comfortable, but that’s about the only thing that was acceptable. Think twice about staying here.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Dear Guest, we regret that your experience was marred by the chaos and overcrowding caused by the event held at our hotel. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the frustration caused by the parking situation and the dirty state of the elevator, and we assure you that we are taking steps to address these issues to prevent recurrence. We also acknowledge your feedback about the neighborhood; our team will continue to work on optimizing the safety and security of our guests. However, we are glad to hear that you found the room comfortable. We wish to let you know that such an experience is not typical of what our guests receive, so we will take your comments very seriously and do what's necessary to make the vacation experience comfortable and stress-free. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 8 Feb 2024
Hey Joshua, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at GLō Best Western Nashville!Best Regards,Aries Connects World Customer Team

8/10 Good

Terra

Stayed 3 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Cherri

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Hi Bruce, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our facilities and services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodations on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at GLō Best Western Nashville with the finest of our amenities and resources!Best Regards,Aries Connects World Customer Team

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was attractive and clean with interesting design. The landscaping needs more attention. From my window, I could see a shopping cart toppled into the shrubbery.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Kimberly, thank you for choosing our hotel and sharing your feedback. We're glad to hear that you found the property attractive, and clean, and enjoyed the interesting design. However, we apologize for the oversight in landscaping and any inconvenience it may have caused. Your feedback is valuable, and we will handle this promptly to maintain a pleasant environment for our guests. If there's anything else you'd like to share or if there are specific areas where we can further improve, please feel free to let us know. We value your patronage and hope to provide you with an even more enjoyable experience in the future. Thank you for your feedback!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Rafeal

Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

dana

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
It was okay
It had a cool look and decor that was fun and the free breakfast was super nice and full breakfast. There was hair on our bed and in the shower of someone before us and the shower door wouldn't close all the way so the floor got soaked and then the towel rack fell off the wall. It was fine for what we needed.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Dana, thank you for choosing our hotel and sharing your feedback. We're glad to hear that you appreciated the cool look, and fun decor, and enjoyed the complimentary full breakfast. However, we sincerely apologize for the inconveniences you faced with the cleanliness of the bed and shower, as well as the maintenance issues with the shower door and towel rack. Your feedback is valuable, and we will handle these issues promptly to enhance the overall guest experience. If there's anything else you'd like to share or if there are specific areas where we can further improve, please feel free to let us know. We value your patronage and hope to have the opportunity to provide you with a more positive experience in the future. Thank you for your feedbackBest Regards,Aries Connects World Customer Team

4/10 Poor

Lindsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was very dusty and dirty, with cobwebs in the corners and dust over every surface.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Lindsey, we sincerely apologize for the condition of your room not meeting our cleanliness standards. This is certainly not the experience we want our guests to have, and we take your feedback seriously. We will share this issue immediately with our housekeeping team to ensure that such oversights are corrected and do not happen in the future. Your comfort is our top priority, and we appreciate your bringing this to our attention. If there's anything else you'd like to share or if there are ways we can make amends, please reach out to our team. We value your feedback and the opportunity to handle your concerns. Best Regards,Aries Connects World Customer Team

10/10 Excellent

Rafeal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my 2nd visit. Great price, located in a great location. Technically an airport hotel, but doesn't feel like it and only a few minute drive to Downtown Nashville. It makes me feel fancy being here.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 31 Jan 2024
Dear Robert, thank you for choosing our hotel for your second visit and for sharing your positive experience. We're delighted to hear that you found our great price and excellent location appealing. It's wonderful to know that despite being an airport hotel, it provides a different and pleasant experience, and the proximity to Downtown Nashville is convenient for you. We appreciate your kind words and look forward to welcoming you back for future visits. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. We value your patronage and hope to provide you with another enjoyable stay. Thank you for your feedback!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Place I well kept, room was clean. Where it's located is quite nice as it's not noisy outside. My only concern is the walls are not quite sound proof, so you hear many things at night. If your a light sleeper might not be pleasant.
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Guest, we're glad to hear that almost all aspects were good during your stay and that you found our property to be quiet, clean, and well-kept. However, we apologize for any inconvenience caused by sound traveling through the walls from neighboring rooms. Your feedback is valuable, and we will explore ways to improve soundproofing to sort this out and enhance the quality of your future stays. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at GLō Best Western Nashville on your next visit!Best Regards,Aries Connects World Customer Team

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and nice clean room.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 24 Jan 2024
Dear Dale, thank you for letting us know you had a great stay at GLō Best Western Nashville. We're glad our clean accommodations and decent breakfast choices impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Aries Connects World Customer Team

6/10 Okay

Kimberly

Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 18 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team