Exterior

Reviews of Element Nashville Vanderbilt West End

3 out of 5
Element Nashville Vanderbilt West End
4 CITY BOULEVARD, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 439 out of 680 reviews" "
Rating 8 - Good. 139 out of 680 reviews" "
Rating 6 - Okay. 42 out of 680 reviews" "
Rating 4 - Poor. 32 out of 680 reviews" "
Rating 2 - Terrible. 28 out of 680 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the hotel in general were top notch
Stayed 7 nights in May 2024
Response from Customer Service on 19 May 2024
Randall, thank you for your kind words! The team at Element Nashville West End Vanderbilt is thrilled to hear you had such a positive experience. We're looking forward to welcoming you back.

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is very clean. The stuff are very nice.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Thank you for this excellent rating, Min!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Element Nashville West End Vanderbilt! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Offers a great free breakfast. Shuttle service available to drop you off at your destination. Clean room and close to main attractions.
Stayed 5 nights in May 2024
Response from Customer Service on 12 May 2024
Robert, it's excellent to hear that you appreciated Element Nashville West End Vanderbilt's complimentary breakfast and convenient shuttle service. We're pleased that you found your room to be immaculate and our location suitably close to major attractions. We hope we'll have the pleasure of hosting you again soon!

10/10 Excellent

Trinity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, reliable, quiet, staff was friendly, highly recommend if wanting to stay in Nashville with a quite scene.
Stayed 4 nights in Feb 2024
Response from Customer Service on 11 May 2024
Trinity, it's fantastic to hear you enjoyed your stay at Element Nashville West End Vanderbilt. We're thrilled our calm environment, reliable service, and friendly team members contributed to a desirable experience. Thank you for the high recommendation. We're looking forward to welcoming you back for another excellent stay.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Valet very kind and accommodating! Area is still being built up, but already has great amenities. Will be fantastic in another 3-6 months when whole area is complete!
Stayed 5 nights in May 2024
Response from Customer Service on 10 May 2024
Shaun, we're thrilled to hear that the team members and valet at Element Nashville West End Vanderbilt left such a strong impression. We're equally excited about the area's ongoing development and are confident the further growth in amenities will indeed make your future stays even more fantastic. We eagerly anticipate your return in the coming months.

10/10 Excellent

Chenel, Nashville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant
Stayed 3 nights in May 2024
Response from SPriester on 8 May 2024
Thank you

10/10 Excellent

LaVeta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second trip to Nashville and will not be my last. This hotel is nothing short of amazing. It is literally close to everything! The staff was incredible and accommodating. The shuttle service was top tier. Shout out to Jeremey our shuttle driver…he ensure our safety each time with drop offs. This will be my go to hotel when in da ville!
Stayed 5 nights in Apr 2024
Response from Customer Service on 7 May 2024
LaVeta, thank you for choosing Element Nashville West End Vanderbilt during your second visit to Nashville! We're truly delighted to hear how much you appreciated the convenience of our location and our shuttle service. Your kind words about Jeremey, our shuttle driver, will surely be relayed, as it's always heartwarming to learn when our team members have notably contributed to a guest's stay. We're thrilled to be your go-to hotel in the city and eagerly await your return. Safe travels until then!

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The staff was really nice but room service/housekeeping was non existent. We called 3 times to ask for housekeeping on 3 separate days and when it finally got done they only replaced our towels and left the bed sheets alone as well as didn’t replace our empty tissue box or paper towels. The hotel quality was nice and everything was updated and new, just disappointed in the room service as well as the $40 per night valet parking (that if you have a car you need to pay for because there’s no where else to park).
Stayed 5 nights in May 2024
Response from Customer Service on 7 May 2024
Gary, thank you for sharing your experience. It is heartwarming to hear that you found our team members pleasant and appreciated the modern upgrades of our facilities. Nevertheless, it seems there were aspects of your stay that did not meet your expectations. We sincerely regret any inconvenience due to the cleaning services and the lack of replenishment of essentials in the room. Our intention is always to ensure our guests feel well looked after. Moreover, we note your comments on valet parking and understand the cost may have been unexpected. We’re committed to continuous improvement and your feedback is pivotal for that. We hope to welcome you back ensuring a better experience in the future.

10/10 Excellent

JANESSA

Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were very polite and helpful
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Janessa, it's wonderful to know you had a great experience at Element Nashville West End Vanderbilt! We take great pride in the politeness and helpfulness of our team members, so it's heartening to hear they contributed to your positive stay. We hope to host you again soon.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
They only allowed valet parking which was not listed in the amenities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Ernest, it sounds like the valet parking was not an expectation upon your arrival at Element Nashville West End Vanderbilt. We appreciate your feedback and will ensure this information is clearly communicated to all our future guests. We're thrilled you gave us a perfect overall rating and hope you enjoyed your stay otherwise. We look forward to welcoming you back again soon.

10/10 Excellent

Navil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay outside of downtown area. Complimentary breakfast was great.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Navil, it's fantastic to hear that you enjoyed your stay at Element Nashville West End Vanderbilt. We're thrilled you found our complimentary breakfast to be great. We look forward to hosting you again on your next visit outside of downtown Nashville.

10/10 Excellent

Linda, Medical Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Property extremely clean and attractive.
Stayed 5 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Linda, we are absolutely thrilled to hear that you found our team at Element Nashville West End Vanderbilt to be very accommodating and friendly. We pride ourselves on maintaining exceptional cleanliness and visually appealing surroundings for our esteemed guests. We look forward to welcoming you again for another satisfying stay.

10/10 Excellent

Guadalupe E.

Business traveller
Liked: Cleanliness, property conditions & facilities
I like everything. I didn’t like the valet parking service, I was late at work 2 times although I sent the vehicle request on time.
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Guadalupe, it's fantastic to hear that you liked everything at Element Nashville West End Vanderbilt. However, we sincerely apologize for any delays you encountered with the valet service. We are always striving to improve our services and will take your feedback into account to ensure this issue is addressed. Thank you for choosing to stay with us and we hope to provide a completely seamless experience during your next visit.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Apr 2024
Brandon, thank you for your top rating of Element Nashville West End Vanderbilt. We are thrilled that you had such a positive experience with us. We hope to have the opportunity to serve you again in the future. Your feedback is greatly appreciated.

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Robert, thank you for your positive rating of Element Nashville West End Vanderbilt. We appreciate the time taken to provide us with your feedback. Do not hesitate to share any details of your stay next time. We're looking forward to welcoming you back in the future.

6/10 Okay

Marta

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Thank you for sharing your feedback, Marta.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 Good

Sharon

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the great rating, Sharon!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Element Nashville West End Vanderbilt. We'd like to share an even better experience with you soon.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel. Close to downtown. Has valet parking and shuttle service. Clean, spacious rooms. Ours had a great view of the Nashville skyline.
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
George, thank you for your kind words about Element Nashville West End Vanderbilt. We're elated to hear you enjoyed our convenient location, value-added amenities such as valet parking and shuttle service, as well as our neat, roomy accommodations with impressive views. We hope to serve you again on your next visit to Nashville.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Thank you for the 5 out of 5 rating, Robert!We're thrilled to see how much you enjoyed staying at Element Nashville West End Vanderbilt. We look forward to hosting you again in the near future! Thank you again for sharing.

2/10 Terrible

kate

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 6 Apr 2024
We appreciate the feedback, Kate.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Lisa, thank you for choosing to stay at Element Nashville West End Vanderbilt. We're thrilled to know you had an excellent experience. Your positive rating means a lot to us and we look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome, but surrounding area is under construction. New, clean, spacious rooms, and the free breakfast was delicious.
Stayed 5 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Kristi, it's wonderful to hear that you enjoyed your stay at Element Nashville West End Vanderbilt. We're thrilled you appreciated our spacious rooms and delectable complimentary breakfast. We understand the construction in the area might have been a small inconvenience and appreciate your understanding. We eagerly anticipate your return for another stellar visit!

10/10 Excellent

Stacee, Doylestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 4th time we have stayed there this year. Free breakfast, great staff, really cute area. An 9 minute Uber ride to downtown. It’s great!
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Stacee, it's fantastic to hear that Element Nashville West End Vanderbilt continues to be your preferred choice. We're pleased you enjoy our complimentary breakfast, efficient team members, and the ambiance of our location. The convenience of our proximity to downtown is indeed one of the perks we're proud to offer. We look forward to welcoming you back for your 5th stay and beyond. Thank you for being our valued guest.

10/10 Excellent

Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and freshly area. The staff was polite and friendly. There's places to go have good a great meal in walking distance. The room was clean and nice . Wish there were more shops in the area. But I'm pleased with my stay here
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Martinez, it's wonderful to know you appreciated the cleanliness and modern spaces at Element Nashville West End Vanderbilt. We're thrilled your interactions with our team members contributed to a positive experience, and you found the proximity to dining convenient. We look forward to welcoming you back for another pleasing stay.

10/10 Excellent

Gustavo

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Thanks for the fantastic rating, Gustavo!It's outstanding we could exceed your expectations during your stay at Element Nashville West End Vanderbilt. We're all looking forward to your next stay with us.

10/10 Excellent

craig allen

Stayed 6 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Craig Allen, we appreciate your support in rating Element Nashville West End Vanderbilt. It's delightful to know that your stay with us met your expectations. Looking forward to having you as our guest in the future.

10/10 Excellent

Drew, White Pine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with breakfast included. We walked quite a bit in that area to see Vanderbilt University and The Parthenon. Shuttle service to downtown was great and our room was nice and clean with a beautiful view from our balcony.
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Drew, it's wonderful to hear that you enjoyed your stay at the Element Nashville West End Vanderbilt. We're glad our location perfectly suited your sightseeing needs and that the shuttle service was helpful. It's encouraging to know that the clean room and captivating balcony view added to your satisfaction. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable. Pleasent atmosphere
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Jimmy, it's great to hear that you appreciated the immaculate and cozy environment at the Element Nashville West End Vanderbilt. We aim to provide a delightful ambiance for all of our guests. We're eager to welcome you back for another positive stay.

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the amazing rating, James!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Element Nashville West End Vanderbilt soon!Thanks again for leaving your feedback!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was the best part, but it’s a very nice and modern hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Gregory, thank you for sharing your experience at Element Nashville West End Vanderbilt. We're thrilled to hear that you enjoyed our complimentary breakfast and appreciated the contemporary design of our hotel. We look forward to welcoming you back in the future.

6/10 Okay

Ashton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
We appreciate you leaving your feedback with us, Ashton.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Michael

Business traveller
Liked: Property conditions & facilities
Room could be a little cleaner.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Michael, your feedback is greatly appreciated. At Element Nashville West End Vanderbilt, our goal is to provide a spotless and comfortable environment for all guests. It seems there may have been some room for improvement regarding cleanliness during your stay. Rest assured, your comments are being addressed with our dedicated housekeeping colleagues to enhance our services. Thank you once more and your next visit will be up to the high standards we strive for.

8/10 Good

Natalie, SAn Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Element was overall a pleasant one. Hotel rooms and common spaces were updated, clean and tidy. Our room was spacious and we enjoyed having the kitchen that was equipped with pretty much anything you would need to prepare a meal during your stay. The filtered water tap in the room was a great addition as well. The complimentary daily breakfast was a nice perk of staying here. The crew that ran the breakfast was very nice and accommodating. Just make sure you make it down in time for breakfast before they shut it down because they will literally cart everything away as you’re trying to grab something. We enjoyed their happy hour where your first glass of wine or beer are free. The bar food menu is limited to 5 items. The pizza and wings were surprisingly very good. The bar staff were super nice and we enjoyed our time chatting with them. The Element does provide a shuttle that will take you to a destination up to 3 miles during designated times. As for pick ups, one driver said he would pick us up and did while another driver said they don’t do that. So that seemed a bit unorganized.. There is a mini store with a few snacks and beverages for sale in the lobby. Very convenient but pricey. Valet is pricey at $38 a night. There are a few streets with homes across the way on Charlotte that you can park your car at if you don’t mind walking across the street. Our car was fine being parked over there during our stay. I would say the only part we were surpr
Stayed 6 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Natalie, it's wonderful to hear you had an overall enjoyable stay at Element Nashville West End Vanderbilt. We are ecstatic that you appreciated the cleanly atmosphere, spacious room and fully equipped kitchen. Our team members do indeed strive to make the daily breakfast a delightful experience and we are glad you found it a nice perk.Our happy hour and the complimentary first beverage are aspects we pride ourselves on, and it pleases us to know you had positive interactions with our team at the bar. We appreciate your feedback about the shuttle service and will certainly look into the said inconsistency.The convenience of our mini store in the lobby is a great feature we offer, even though items may be slightly upmarket. It's good to know you found alternative parking solution during your stay.Your feedback is highly valuable to us and we're looking forward to welcoming you back during your next visit.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Melissa, we're delighted to hear that your stay at Element Nashville West End Vanderbilt was enjoyable. Your high rating is appreciated and we can't wait to welcome you back for yet another wonderful experience.

8/10 Good

Tonilya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like you had to use valet. I did like the location and cleanliness of the property. Also I didn’t like that we didn’t receive a welcome bag with water.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Tonilya, thank you for sharing your thoughts about your stay at Element Nashville West End Vanderbilt. We are glad the convenience and hygiene standards of our property met your expectations. As for the valet service and the welcome bag, we strive to ensure all our guest's preferences are catered to, and your feedback helps us improve. Your feedback is valued, and we hope to welcome you back in the future.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Vanderbilt campus. Volleyball courts right next to it, along with shopping and other access.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Natalie, it's wonderful to know you enjoyed the proximity of Element Nashville West End Vanderbilt to the Vanderbilt campus and the convenience of the nearby sports facilities and shopping centers. Your positive feedback is greatly appreciated, and we're thrilled you enjoyed your stay with us. We look forward to welcoming you back on your next visit.

6/10 Okay

Renee

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
"Our family of six arrived very late and were informed by the front desk that the double queen studio room we had reserved months earlier did not include a sleeper sofa, as advertised. Despite expressing our disappointment and receiving no satisfactory assistance, we found ourselves with no other options but to stay, given the late hour (after 2 am). Unfortunately, the valet failed to offer any help with our luggage or even locate a luggage cart. We ended up spending additional time searching for one ourselves. Upon finally reaching our room, we were relieved to discover that there was indeed a sleeper sofa! It left us wondering why the front desk was unaware of this fact. On a positive note, the room itself was clean and the beds were comfortable. As for the complimentary breakfast, it was nothing to rave about. The hot items were barely edible, and the juices were disappointingly watered down. However, we did appreciate the presence of bagels, yogurt, and cereal. Overall, the hotel was quite nice, but the staff’s level of customer service left much to be desired."
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Renee, your feedback is truly appreciated. It's unfortunate that the initial check-in process was not as smooth as anticipated and we're disappointed that our team could not assist you promptly during late hours. We see there was confusion about room features, and we'll ensure better communication in future. We're glad you found the room cleanliness and bed comfort up to your standards.Your commentary about the complimentary breakfast is valuable to us. We'll analyze your points about the hot meal options and quality of juices with the aim of improving our offerings. Our intention is always to provide excellent service and we'll be striving to improve based on your experience. We hope for the chance to welcome you back for a more positive stay.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Thank you for the excellent rating, Kimberly!Our goal is to go above and beyond to ensure our guests have a memorable experience at Element Nashville West End Vanderbilt! We look forward to hosting you again soon.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was accomodating. Some of the things I did not care for: *Paying for valet parking was annoying. *Towels... I booked a room for four people and the room was prepared with just three towels. The towels were not changed after our first day which is standard, but there is no place to hang the towels to dry. Water...I really appreciated the fruit flavored water station by the elevator. However it was often empty so it could not be enjoyed. *Outside seating area... we went out to eat our dinner on the patio area next to the pool and we had to sit in the dark since there were no lights to turn on. *Shuttle service...Loved this, would be better if you specified that the shuttle only services rides to the Broadway area and does not provide pick up to get back to the hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
William, thank you for sharing your experiences. While it's great to know you appreciated our dedication to cleanliness and accommodating team members, we understand that there were aspects of your stay that did not meet your expectations.Regarding parking, it is a necessity in our location and we aim to provide guests with a valet service that assures vehicle safety. With the towels, we take note of your feedback. We'll make sure to revamp our tourism guidelines to ensure the room is well-stocked base on the number of guests.Regarding the water station, we will see to it that its refill frequency will be optimized for maximum guest access. We value the ambiance of our outdoor seating areas, so your feedback about the lighting in the patio will be assessed.Finally, concerning the shuttle service, we are in the process of updating our communication to make clearer the exact extent of our complimentary transportation service. Your review not only helps us identify areas for improvement but also assists future guests to better understand what they can expect in terms of our services. We hope to have another opportunity to enhance your experience with us.

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with my stay at the Element. Will definitely be booking again.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Melinda, we are delighted to hear you enjoyed your stay at Element Nashville West End Vanderbilt. We appreciate your recommendation and are eagerly awaiting your future bookings with us. Thank you!

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay out of the ba
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Mar 2024
Maxine, it's fantastic to hear that you enjoyed your stay at Element Nashville West End Vanderbilt. Your satisfaction is incredibly important to us, and we're thrilled that we could enhance your visit to our city. We invite you to join us again for another pleasing stay in the near future.

4/10 Poor

Adam

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking, this hotel charges customers $38/day to park on top of the daily rate, and act like there is no where to park except their Valet parking. they marked all the parking spaces with a stupid sign prohibiting parking over 15 minutes . what a great way to greet their customers. If the owner doesn't care about providing simple basic service, you think he'll provide any better service inside??? in fact they gave me a room that stinks with dog smell. No one wants to be around dog hair/saliva/urine/sweat. the elevator smells better than the room.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Adam, we regret to learn about your dissatisfaction regarding the parking arrangements and the condition of the room assigned to you. While it's true we have certain areas designated for short-term parking, we understand how this situation could be seen as inconvenient. Concerning your room, we are genuinely surprised to hear about the odors as we hold cleanliness in high regard. We ensure pest-free and clean accommodations for our guests and have a thorough cleaning process in place. We would have loved the opportunity to remedy this for you during your stay with us. For future stays, please be reminded that we aim to improve every aspect of the guest experience and your concerns have been well noted. We hope to have the chance to welcome you back again, affording us the opportunity to provide a more favorable experience.

10/10 Excellent

Idan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Idan, it's delightful to hear your stay at Element Nashville West End Vanderbilt was a success. We're looking forward to your next visit.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are very nice and the bed was extremely comfortable. Valet parking was somewhat problematic at times but the staff was friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Mar 2024
Michelle, it's delightful to hear you enjoyed the Element Nashville West End Vanderbilt's amenities and appreciated the considerable comfort of our beds. Meanwhile, we empathize with any inconvenience experienced during valet parking, and glad that our supportive team members assisted you. We hope your overall visit to Nashville was pleasurable. Looking forward to your next stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Thank you for the fantastic rating, Michael!We strive to make all of our guests feel welcome and relaxed during their time at Element Nashville West End Vanderbilt! We can't wait to see you again soon.

10/10 Excellent

Gopi Yadav

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Broadway and best rooms and value for money
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Gopi, it is pleasing to hear that you found the Element Nashville West End Vanderbilt ideally located and giving excellent value for money. We aim to provide comfortable, well-appointed rooms and your positive feedback verifies our efforts. Thank you for sharing your enjoyable experience. We look forward to welcoming you back in the future.

8/10 Good

erica, Ridgefield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Erica, thank you for sharing your rating of Element Nashville West End Vanderbilt. We're delighted to see your experience was generally positive. We strive each day to make our guests' stay memorable, and your feedback is a reflection we're heading in the right path. Looking forward to welcoming you back in the future.

10/10 Excellent

Gerald, Centreville

Travelled with partner
Excellent property
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Gerald, it's great to hear that you had a superb experience at Element Nashville West End Vanderbilt. Our team members strive to provide the highest quality service and we're glad it reflected during your stay. We hope to welcome you back in the future.

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice; modern. Staff was great, valet parking was convenient. Room was very nice and clean. Large bathroom and hot shower was great. Would recommend.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Mar 2024
Sue, thank you for sharing your experience at the Element Nashville West End Vanderbilt. It's wonderful to hear that you found our space modern and enjoyed our convenient valet parking. We're delighted that you appreciated the cleanliness of your room, spacious bathroom, and hot shower. Our team members are undoubtedly thrilled by your positive remarks. We appreciate your recommendation and eagerly anticipate your next visit.

4/10 Poor

wonki

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Staff was incompetant and unfriendly. The valet parking system is unconventional.
Stayed 1 night in Feb 2024
Response from Customer Service on 29 Feb 2024
Wonki, we regret to hear about your experience. Our team should always display the highest levels of competence and courtesy. It's also unfortunate that our unique valet parking didn't meet your expectations. We value your feedback and will work towards improving for future visits. We hope for an opportunity to serve you better.