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Reviews of Sentral Sobro

4 out of 5
Sentral Sobro
516 Lea Avenue, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 916 reviews" "
Rating 8 - Good. 190 out of 916 reviews" "
Rating 6 - Okay. 75 out of 916 reviews" "
Rating 4 - Poor. 27 out of 916 reviews" "
Rating 2 - Terrible. 43 out of 916 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Casey

Liked: Cleanliness, property conditions & facilities
Check-in was confusing. The key pickup website gave the wrong location and I never received the door code to get inside.
Stayed 5 nights in May 2024
Response from Ruan on 22 May 2024
Thank you for your review, we will be addressing your concerns.

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A little strange to check in but easy. Definitely download the parking app if you drive.
Stayed 5 nights in May 2024
Response from Ruan on 22 May 2024
Thank you for your review.

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Ruan on 20 May 2024
Thank you for your review.

8/10 Good

Shelley

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in May 2024
Response from Dieter on 20 May 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was modern and comfortable and the property had excellent amenities. The only thing lacking was a hot tub, but the fire bowl made up for it. This is a great place particularly for young adults. The entry instructions were clear, but we struggled with getting the key fob for the room and using the App for the garage. Fortunately, there were helpful people there who assisted us. We were disappointed to be staying only one night. We would definitely make this property our home base if we were staying longer.
Stayed 1 night in May 2024
Response from Ruan on 15 May 2024
Thank you for your great review.

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for the event we were going to at Bridgestone arena. Parking under the building was super easy and the apartment was clean and comfortable. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Lavanya on 15 May 2024
Thank you for the great review. We hope to welcome you back in the future.

4/10 Poor

Natasha, Shafter

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I would not stay here again. The staff was incredibly unhelpful, choosing to stay on their phones rather than helping guests. When I did get someone to answer questions, she was incredibly condescending. Parking was nightmare trying to figure out. The apartment smelled terrible when we first arrived - thw freezer eas left open so the fridge was not cold. The room itself had barely anything in it and what was in it was scarce at best. The two saving graces to this place were the location to downtown - easily walkable and did not feel unsafe and the pool was awesome. Save from that, the general chatter of the guest matched our confusion, trying to navigate the property and get help. Would recommend that you choose somewhere else if you can.
Stayed 3 nights in May 2024
Response from Ruan on 14 May 2024
Thank you for your review. We will be addressing your concerns.

8/10 Good

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
1) Needs clearer signage on the gate leading to the Sentral parking area 2) TV in the bedrooms would be nice. 3) Staff was very helpful
Stayed 4 nights in May 2024
Response from Lavanya on 14 May 2024
Thank you for the review. We apologize for the inconvenience. We hope to welcome you back in the future.

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well organized. Check in and check out were simple and well communicated. We booked the unit a couple of months before our travel date and noticed the rates dropped significantly as our date approached. Cannot be happy about that. Don't have anything negative to add besides that. Photos are representative of the property.
Stayed 3 nights in May 2024
Response from Lavanya on 14 May 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Daniel David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property, especially for an extended stay. Clean room and great pool area. Easy walk down to broadway.
Stayed 3 nights in May 2024
Response from Lavanya on 14 May 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit rough
Stayed 1 night in May 2024
Response from Zandre on 12 May 2024
Thank you for the great review. We hope to welcome you back in the future.

8/10 Good

Maxime

Liked: Cleanliness, property conditions & facilities
Overall the room was perfect and the spot close to downtown. But the check In systeme and the processus for the parking was very complecate be prepare
Stayed 3 nights in May 2024
Response from Natasha on 12 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property secure and clean. Very easy walk to Broadway, 5-10 mins depending on your pace. ;) Parking in garage is extra three Hamilton but easy to set up and manage through the app. We parked and walked during our stay just due to close proximity to all the attractions, bars and dining.
Stayed 1 night in May 2024
Response from Lavanya on 11 May 2024
Thank you for the great review. We hope to welcome you back in the future.

10/10 Excellent

Brandie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice. It’s a 10 minute walk to Broadway and a 20 minutes walk to Nissan Stadium. There is a nice gym on-site. I would definitely stay here again!
Stayed 3 nights in May 2024
Response from Dieter on 10 May 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Isabelle

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Lavanya on 11 May 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 3 nights in May 2024
Response from Ruan on 9 May 2024
Thank you for your review.

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Entry and exit were simple and made easier by concierge that communicated extremely well. We had no noise, construction or otherwise. This place is awesome and we will definitely be back. Super close to Broadway, shopping, sports and downtown. I highly recommend and cant wait ti go back to Smashville.
Stayed 2 nights in Apr 2024
Response from Zandre on 5 May 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Super easy check in ! Walking distance to broadway and nissian stadium as well as other cute places to eat that were more mellow for breakfast/lunch and sweet set up in our room. Would definitely stay here next visit!
Stayed 3 nights in Apr 2024
Response from Ruan on 3 May 2024
Thank you for your great review.

10/10 Excellent

jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean apartment, easy key pickup and return, friendly front desk help
Stayed 4 nights in Apr 2024
Response from Ruan on 3 May 2024
Thank you for your great review.

8/10 Good

Heather

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean and well kept. We rented two units and one of the units only had one key fob and was difficult to open. The neighbor across the hall (probably irritated by the noise of us trying to open the door, no blame of his) opened the door and gave us instructions on opening the door. The door into p3 didn’t work and it was not posted. We saw multiple groups trying to gain access as well and were frustrated. Otherwise it was a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Natasha on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kylan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Natasha on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Derek

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place and 6 minute walk to music hall of fame
Stayed 4 nights in Apr 2024
Response from Zandre on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Aaron

Travelled with partner
Liked: Amenities, property conditions & facilities
The property was great, except our room had a terrible mildew smell. Great location, walkable to everything, nice rooftop pool. The place was fantastic except for that one small thing.
Stayed 3 nights in Apr 2024
Response from Zandre on 1 May 2024
Thank you for the review. We apologize for the inconvenience

8/10 Good

Mia

Liked: Cleanliness, property conditions & facilities
Friendly staff! Nobody told me the door doesn’t automatically lock… you have to use the faub to lock it every time. It is on the noisy side, I was jump scared by the sound of others opening and closing their window cover because it sounded like mine was the one opening/closing. Trash was in the halls for the entirety of my stay. The window cover is light so the room never gets dark enough to comfortably sleep during the day. The parking/key situation was confusing at first, but once you get the hang of it it was cool. No tv in the bedroom. Overall I didn’t mind this place, but I don’t think I’d stay here again.
Stayed 4 nights in Apr 2024
Response from Zandre on 2 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Camila

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Dieter on 30 Apr 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Dolores Ann

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We loved our stay and were very happy with location. We found it quite noisy as we backed on the lane where trucks came and emptied dumpsters before 7 am, as well as the very near and busy fire department. Guess that’s downtown living! The property is clean and well run. Instructions for check in and check out were very good. Would definitely make a second stay.
Stayed 5 nights in Apr 2024
Response from Zandre on 30 Apr 2024
Thank you for the review. We apologize for the inconvenience.

10/10 Excellent

Cara Mia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zandre on 30 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Christine

Travelled with group
Liked: Property conditions & facilities
Property is close enough to everything but far enough to have quiet sleep. Well maintained Definitely will use their property again
Stayed 4 nights in Apr 2024
Response from Lavanya on 28 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

8/10 Good

christina, bay city

Travelled with group
Liked: Cleanliness, property conditions & facilities
About a 15 minute walk to get to broadway but in a safe area. Staff was very friendly and helpful. Apartment was clean but there was no coffee available in lobby. Overall it was an enjoyable time.
Stayed 3 nights in Apr 2024
Response from Lavanya on 28 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2024
Response from Zandre on 18 May 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Safety was amazing..my place was very clean and very convenient to our parking spot in garage..I would definitely stay here again
Stayed 2 nights in Apr 2024
Response from Lavanya on 27 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the Parkade to your rooms was confusing. You had to go to the correct elevator. They should provide a map of the apartments. They did have directions on everything else. Once we got settled in, we really enjoyed our apartment. It was quiet, clean and had a modern look. We loved the floor to ceiling windows in the sitting room and bedroom.
Stayed 4 nights in Apr 2024
Response from Dieter on 26 Apr 2024
Thank you for your awesome review. We are happy to hear that you enjoyed your stay and hope to welcome you back in the future.

8/10 Good

Sharron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location to walk to Broadway or the Gulch area. Apartment style - nice to have the kitchen and sitting area.
Stayed 3 nights in Apr 2024
Response from Dieter on 26 Apr 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

Marissa

Liked: Cleanliness, property conditions & facilities
Very nice. Close to Broadway. Quiet. Staff was very helpful at the front desk.
Stayed 2 nights in Apr 2024
Response from Natasha on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful. Nice and quiet. Very clean. Pool area was great. Walking distance to Bridgestone Arena and Broadway St. So convenient. We would stay there again.
Stayed 2 nights in Apr 2024
Response from Lavanya on 24 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Takisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was great! I did not have a car to park, which was nice. We walked everywhere! The balcony was nice, the view of the city was beautiful, the apartment was clean and comfortable. My only suggestion is please put extra toilet paper in the bathroom:) I would definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Lavanya on 23 Apr 2024
Thank you for the review. We hope to welcome you back in the future.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy walk to Broadway, Country Music Hall of Fame & Bridgestone Arena, each place is about 1,000 steps, no hills! I found the parking app confusing, front desk was always available to help me though. Parking itself was convenient. I would recommend and stay here again.
Stayed 4 nights in Apr 2024
Response from Natasha on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ruan on 24 Apr 2024
Thank you for your great review.

10/10 Excellent

Michele Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were in what I would call in a perfect area. We were able to walk by to all the places we wished to by foot . Sentral Sobro puts one halfway between downtown and The Gulch.
Stayed 6 nights in Apr 2024
Response from Natasha on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

KYLEEN

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dieter on 21 Apr 2024
Thank you for your great review. We will be addressing the wifi issue as soon as possible.

8/10 Good

Leanne

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Natasha on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really loved the accommodation, location and amenities and would have given Sentra Sobro a higher rating but the online checking was horrible and we were unable to complete it ahead of time. Luckily the assistant manager came to our rescue. The young gentleman at the reception was also great at the end of our stay. We were not informed that the parking garage door to the apartments was not working on our level.-another problem at the end of a long day. The last concern was the limited basic kitchen items. No frypan, no towels for drying kitchen items (tea towels), no toaster, no kettle, no oven dish......
Stayed 2 nights in Apr 2024
Response from Lavanya on 20 Apr 2024
Thank you for the review. We apologize for the issues you experienced.

10/10 Excellent

Grace

Don’t let the industrial look of the area surrounding the hotel dissuade you from this awesome home away from home. Only 12-15 minute walk from downtown Nashville! Very clean, comfortable and spacious accommodations suit 2 couples very well…each with their own bathroom. The pool and surrounding patio area are nice and relaxing. If you’re so inclined there are a couple of barbecues available in the patio area for your personal use. Thoroughly enjoyed this location!
Stayed 3 nights in Apr 2024
Response from Dieter on 19 Apr 2024
Thank you for your great review. Please visit us again soon!

2/10 Terrible

Dwight

Business traveller
I am expecting a full refund. The check in process and parking was so awful I decided to leave and get other accommodations. Simply awful. I will never stay at this place or one like it again.
Stayed 1 night in Apr 2024
Response from Dieter on 18 Apr 2024
We're sorry to hear that your stay was not satisfactory. I've escalated your comments to the relevant department to address this directly.

8/10 Good

Gabrielle

Stayed 6 nights in Apr 2024
Response from Dieter on 7 May 2024
Thank you for your great review. Please visit us again soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room/apartment was very nice and was a good part of our visit to Nashville. Our only issue was with the check-in process, which at times seems like an escape room in reverse - we had to figure the steps to get INto our room. Parking also required some additional steps, but for both, once we had things figured out it all made sense and worked very well. The apartment is well laid out, the facilities are great and the location was good - walking distance to the country music hall of fame and Broadway honky tonks. W
Stayed 3 nights in Apr 2024
Response from Ruan on 17 Apr 2024
Thank you for your review.

10/10 Excellent

chantelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean, fast communication easy walk to Broadway. Will stay again
Stayed 4 nights in Apr 2024
Response from Ruan on 16 Apr 2024
Thank you for your great review.

10/10 Excellent

Matt

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Only confusing part was entering parking garage. There was only one entrance and once you got there you had to use an app to open the gate to let you in. Everything else was very nice
Stayed 1 night in Apr 2024
Response from Natasha on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Marc

Stayed 1 night in Apr 2024
Response from Zandre on 4 May 2024
Thank you for your review. Please let us know the points we can approve.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property and location good, customer service average
Stayed 3 nights in Apr 2024
Response from Natasha on 14 Apr 2024
Thanks for staying with us. We appreciate your feedback!