Search Chalets in Narrowsburg

"I had a very disappointing experience with this hotel’s customer service. I had an issue with my account, and the front desk kept avoiding responsibility, saying they couldn’t adjust the charge until another department reviewed the ticket. There is no direct customer service phone number — everything is handled through SMS and email, which made resolving the issue incredibly frustrating. Communication was slow and unhelpful. Honestly, this was the worst customer service experience I’ve ever had at a hotel."

"I was very disappointed with my stay and i would've recommend it to any other couple looking for a romantic getaway "

"Room was very clean, staff were friendly."

"There was maintenance being performed on casino electrical system so the bars and all but one restaurant were closed for business 45 minutes wait to be seated for dinner Also Alder hotel charged additional 25 dollars per night to use casino, which was not explained when reservation were made "

"We enjoyed the fact that the property was peaceful and we had a beautiful view of the lake. As for the villa we stayed in, not so great. The furniture was old and outdated. The mattress was very old and uncomfortable. We could not get a good night's sleep because the bed was sinking in from the middle. DON'T BE FOOLED BY THE PICTURES. We were very disappointed, but made the best of what we believed to have over paid for. No disrespect to the staffing of this property, they were friendly. However, it was an experience my family and I wish not to experience again."

"Horrible- "

"It’s outdated. New owners aren’t upgrading the facility, Evening entertainment is boring. The place was exciting when Doc was in charge of the activities. He kept it fun."

"The property was so clean, smell so good and very quiet. Breakfast was delicious especially the muffins . I enjoyed my stay ❤️"

"It was just as expected but fair warning: no ride shares in the area so if you’re looking to get sauced at a restaurant nearby pack some walking shoes. Also the tap water runs less than clear, leaving dark specks of grit in the sink. Kinda nasty. Rinse after brushing with a bottle of water or something. Shower seemed ok though. Good parking situation."