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Reviews of B&B Metropolitan

B&B Metropolitan
Piazza Giuseppe Garibaldi 80, Naples

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 86 reviews" "
Rating 8 - Good. 36 out of 86 reviews" "
Rating 6 - Okay. 20 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good at the hotel. Spacious room. Good internet. Good instructions to get in.
Stayed 3 nights in Sep 2023
Response from mel on 5 Oct 2023
thanks!

6/10 Okay

Crystal

Disliked: Staff & service, amenities, property conditions & facilities
For a “B&B” not once did I get breakfast, it was never available, so it’s not really a B&B. Staff was helpful for the most part, but was never really there. Every time I went it was an empty desk. The address Travelocity gives you in the confirmation email is also wrong so I lugged my luggage up to the fifth floor only to be told that the address on the paper was incorrect and it was next door. For the price paid, it wasn’t anything special. Close to the train hub so that was a plus, but besides that nothing I would recommend.
Response from mel on 18 Aug 2023
Hello, please read carefully what you book before making your complaints.It didn't say anywhere that you were going to have breakfast.And indeed it is not foreseen.It is not our fault that the agency gave you wrong information; our contact details and emails are active every day and we respond super quickly to our customers.Again, it is clearly written that the reception is not open 24 hours (again, read carefully what you book) but despite this I remind very well that we met every morning "and you didn't have much to say ... also we spoke on Whatsapp! We are ALWAYS available for anything!

6/10 Okay

Holly

Stayed 2 nights in Aug 2023

6/10 Okay

Efrain

Travelled with family
Liked: Property conditions & facilities
Dentro del apartamento casi excelente, buena ubicación, pero fuera del edificio mucho ruido suciedad dan una mala impresión.
Stayed 3 nights in Jul 2023
Response from mel on 20 July 2023
mi dispiace ma ciò che succede fuori le mura del nostro BB non è di nostra competenza e non dovrebbe pertanto influenzare il giudizio a noi indirizzato.

10/10 Excellent

Halie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel!!! Very reasonably priced, behind 3 locked doors, right next to the train/many bus stations, plenty food and grocery options, and well-kept! We only saw someone at the front desk once and tried to ding the table bell a couple times when we had questions and no one came out. That was the only slight concern we had about the stay… but they were quick to answer the questions over the WhatsApp chat!
Stayed 4 nights in May 2023
Response from mel on 11 May 2023
Hello,thanks for you comment!We manage two structure and sometimes we need to move, but as you said we are always ready to help our guests on whatsapp/phone.See you!

2/10 Terrible

dr rajinder

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Situated in a very dodgy area but convenient to get to the train station. Beds were not very comfortable. Shower as expected got clogged after 5min of using. Might suit for those arriving very late at night and needing to take the train the next morning.
Stayed 1 night in Apr 2023

10/10 Excellent

Hiram, Lake Stevens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel right across from Napoli Centrale. Lots of places to eat, shopping in the station and quick access to the metro and trains to explore the area. Area can be a little sketchy but we did see a lot of police presence a couple of nights. Nice cafe right outside for a quick breakfast before exploring the area.
Stayed 4 nights in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Not worth the cost
The location of the property is not safe around at night. There was no incident with us but the nearby area did not feel safe at night and even nearby shop owner informed us to get back to the room before its late at night. Also, the room was cleaned only once and breakfast was also provided for 2 days ( we stayed for 3 nights and paid for 3 breakfast)
Stayed 3 nights in Apr 2022
Response from mel on 3 July 2022
Hello anonymous, I would like to inform that the room is cleaned every day unless it is in total disorder so it is not allowed to touch the personal stuff of the customers. Breakfast is provided in the box every day but if for some reason you have not found it you could tell, it costs us nothing to make it, it takes 1 minute! If nothing has happened, (as it happens to everyone) why dwell on your feeling of "danger"? I remind you that you chose the area so it is not important that you mention it in your review. You also start by saying that "it is not worth the price paid" ... I invite you to look at the rate paid and think about the services offered.

8/10 Good

Lai, Puyallup

Stayed 1 night in Oct 2021

8/10 Good

Robert Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Melania on 28 Sept 2019
Thanks for the great rating!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Although this property is very near the train station, locating this property was a nightmare. The room was not clean and the bed was very uncomfortable. The girl to check-in was nice and helpful.
Stayed 1 night in Mar 2019
Response from Emanuela on 2 Apr 2019
Thank you for your review. We're sorry that the location did not up to your expectations, but you had all the informations when you were choosing our B&B during the booking process. Unfortunately, we cannot cure the external area, but only what concernes our B&B. Furthermore, if you were uncomfortable and you had these problems, why didn't you report to the reception? How we can resolve these inconveniences if you didn't explain DURING your stay? If you told us in the same moment, we would have been happy to help you, cause this is our job, to make your stay pleasant and comfortable. We daily control the cleaning of yours rooms, but obviously we cannot resolve the problem "after" your stay. We hope to see you again in future (although we don't know who you are), so as give us the opportunity to do better.

6/10 Okay

Faizan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Decent place, horrible bed!
Decent location if you need to be near Napoli Centrale or else you are far from where everything is happening. The bed was HORRIBLE! The rest of the room was decent and I cant complain much.
Stayed 1 night in Mar 2019
Response from Melania on 26 Mar 2019
Thanks for your comment! I'm sorry for the inconvenience, indeed thanks for letting us know so we will immediately change it. You have been very kind guests and I hope to be able to accommodate you again in the future. Melania

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the station
Second time staying here and it was as the first time really clean and nice rooms. Might be some noise from people and cars at the station by night but nothing that bothered me. We got to leave our bags here after check out until we had to leave and we just got back and picked them up then we went to the train station.
Stayed 1 night in Mar 2019
Response from Emanuela front office on 25 Mar 2019
Thank you so much for your comment! We're so happy when your stay meets your needs and we are pleased when you return here. You're always welcome whenever you want!

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i give you a four stars without any doubt.
What's a wonderful, fantastic and small hotel, I sincerely love it and will recommend your hotel to my friends and family. Excellent location and very friendly. Congratulations!! You are SPOT ON!! KEEP THE GOOD WORK.
Stayed 2 nights in Mar 2019
Response from Melania on 21 Mar 2019
Thank you so much for the fantastic comments and the excellent ratings! You are a nice and friendly guest and we hope to welcome you again in the future! Greetings, Melania Fron Desk

6/10 Okay

Siew Leng

Liked: Staff & service, property conditions & facilities
Location Pro and Con
Service extended by Emamuela was excellent but located in a less desired area despite just across the Napoli Centrale and near the Garibaldi Metro.
Stayed 3 nights in Feb 2019
Response from Melania on 23 Feb 2019
Thanks!

8/10 Good

Wai Ngan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for ladies
Very close to train station. Just opp, 1 min away. Need to look back to find it. A very small signboard & it's on 3rd floor, above shops. Environment is sleazy, felt very unsafe. Can't open window as there's always passer by smoking downstairs. Not recommended for single young ladies.
Stayed 3 nights in Nov 2018
Response from Melania on 12 Nov 2018
OK

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Basic room, dodgy location
Good room, but very difficult to find B&B Metropolitan- inadequate signage. Arrived after sunset and had to be directed to address. Local street hawker advised that B&B is located on 3rd floor in old building. Front security door was locked, we followed a local resident in when he opened door. Still not sure if we were in right place, went to 3rd floor where we found door to reception. Finally felt secure. Good room for overnight stay, close to train station and shops, etc.. Neighborhood has lots of street hawkers (esp at night) and undesirables loitering, making for an uncomfortable feeling. my wife was feeling unsafe. B&B Metropolitan needs clear instruction on how to find it and better signage to identify it.
Stayed 1 night in Oct 2018
Response from Melania on 31 May 2019
thank you so much for your review! during the booking process we send our guests all the necessary information in order to find our structure, and the numbers needed for every eventuality. The area is certainly chaotic but absolutely safe. Thanks again for choosing us!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Close to train but be careful of pick pockets.
Stayed 2 nights in Aug 2018
Response from Melania on 15 Aug 2018
Thanks for your comment!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and close from train station
Tia place was conveniently close to the train station. We were treated very well by the staff.
Stayed 1 night in Jun 2018
Response from Melania on 3 July 2018
Thanks for your comment! hope to see you again :) Regards, Melania Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and good for the price.
The room was nice and clean. However the room was quite small and there is alot of noise from outside that continues into the early hours of the morning. The bed isn't the comfiest but it was okay for the 1 night we stayed there. Overall the hotel is good for the price and right next to the train station.
Response from Melania on 23 Apr 2018
Hello! Thanks for your review! We hope to see you again by us in Naples.

8/10 Good

Francesco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Andrea

Travelled with partner
Liked: Staff & service
.
Stayed 1 night in Dec 2023

6/10 Okay

Danni

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Das Personal war in Ordnung und soweit nett. Allerdings war es auf Anhieb nicht zu finden. 3 Etage zwar gibt es einen Fahrstuhl, man sollte für diesen immer 0,20€ parat haben, sonst fährt er nicht. Im Zimmer schien es Anfangs sauber, dass Badezimmer war sehr schmutzig. Toilette defekt und die Dusche sehr verschmutzt.Es gibt keinen Kleiderschrank! Haben nur 1x das Personal bei der Anreise gesehen...dann nie wieder. Es wird gereinigt und Handtücher gewechselt. war dagegen ein esfä
Stayed 3 nights in Dec 2023

6/10 Okay

Giuseppe

La struttura nel complesso non è male qualche sbavatura tipo cuscini per me un po' alti la tapparella va cambiata la cinghia, però nell'insieme non sono stato male ti lasciano vivere la tua vacanza nella piena libertà di entrare e uscire
Stayed 1 night in Nov 2023
Response from mel on 3 Dec 2023
Grazie per il suo commento, provvederemo a migliorare sempre di più.

6/10 Okay

Yoshio

Stayed 1 night in Oct 2023
Response from mel on 3 Dec 2023
ok, thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização.
Ótima localização, na frente da estação central de trem, proximo a restaurantes e pontos turísticos.
Stayed 2 nights in Oct 2023
Response from mel on 30 Oct 2023
grazie mille!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onveilige gevoel als toerist
Onveilige buurt, waar ontzettend veel mensen continu voor de b&b stonden. Deur ging heel erg moeilijk opslot, en hele nacht door heel veel geluiden; zowel buiten als binnen in het gebouw. Handdoeken waren niet schoon en douche viel half uit elkaar tijdens het douchen
Stayed 2 nights in Oct 2023
Response from mel on 19 Oct 2023
you left like two thieves without even warning.You have booked in the most central area of the city, a few steps from any attraction; you can only find silence and tranquility in the countryside, not in large metropolises.You broke the shower and didn't even tell us.If you find the towels dirty (and they are ironing stains!) just TALK TO THE STAFF.

4/10 Poor

ALESSIO

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

valerio, caracas

Travelled with family
Liked: Cleanliness, amenities
Las habitaciones están bien para llegar solo a dormir, es muy céntrico porque estás en piazza Garibaldi pero donde se encuentra la propiedad en la parte inferior hay muchos mendigos y gente durmiendo en las aceras
Stayed 2 nights in Sep 2023
Response from mel on 5 Oct 2023
grazie mille!

6/10 Okay

giorgio

aspetti positivi e negativi
Stanza idonea e pulita per il soggiorno - positivo avere i codici di ingresso palazzo - b&b - stanza. Per quanto riguarda la posizione del b&B è ottima. Unico neo è la porta del palazzo che non sempre chiudono gli altri proprietari. Manca da parte delle forze dell'ordine un controllo sulle persone che stazionano su piazza garibaldi nelle ore serali.
Stayed 2 nights in Sep 2023

8/10 Good

Réhane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
First, we really love the staff, everybody was very nice and helpfull, and the room was quite good for the price. We had an amazing view on the Vesuve ! But the location next to the train station is a little dangerous, especially during the night. We were a little insecure when we went back at the hotel. We also saw a little cockroach on the bulding, but not inside the appartement. I really believe it's not their fault, it's just the train station district... And some details in the bathroom can be improved, cause we can't close the shower correctly or sit properly on the toilet seat. But for the price, it's correct. All the doors can be open with a digital code so you are free to go in and out as you want. And a very friendly staff !
Stayed 1 night in Sep 2023
Response from mel on 5 Oct 2023
thanks for you comment!

8/10 Good

Daiki

Liked: Cleanliness, amenities, property conditions & facilities
広くて快適でした
Stayed 1 night in Sep 2023
Response from mel on 30 Oct 2023
ご意見ありがとうございます！

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from mel on 10 Nov 2023
grazie per la sua valutazione

4/10 Poor

Caterina

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

GIOVANNI

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tutto bene, a parte il marciapiede dove si trova l'entrata, frequentato da persone all'apparenza poco raccomandabili, che sostavano lì a lungo. Ma chiaramente non è colpa dei gestori del BB.
Stayed 1 night in Aug 2023
Response from mel on 26 Aug 2023
Salve,grazie per la recensione!

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personale molto accogliente direi che se torno a Napoli sicuramente alloggio dinuovo qui a due passi dalla stazione centrale vista Vesuvio
Stayed 1 night in Jul 2023
Response from mel on 20 July 2023
grazie per il graditissimo commento!l'aspettiamo"

10/10 Excellent

Laurine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A côté de la gare donc le plus pratique pour prendre le train ou le bus. Qualité/prix au top. Si nous revenons à Naples, nous y dormirons 😀
Stayed 1 night in Jul 2023
Response from mel on 20 July 2023
merci!

8/10 Good

Silvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comoda per la vicinanza alla stazione e a tutti gli altri mezzi di trasporto
Stayed 3 nights in Jun 2023
Response from mel on 20 July 2023
grazie per il suo commento!

10/10 Excellent

MURAT

Stayed 1 night in May 2023

8/10 Good

Doralba, HUDSON

Travelled with family
Liked: Cleanliness
The area around the train station is not very nice, which is not a problem for the hotel to deal with. The hotel is across the street from the train station, which is incredibly convenient. We only stayed one night because we just needed to catch an early train. My wife probably would think twice about the hotel, but I am less demanding and would use it again. I think the hotel is a typical budget hotel. I would not use it if I were traveling with young children. As for safety, all of Italy is very safe and this hotel is safe as well.
Stayed 1 night in May 2023

6/10 Okay

Petri

Stayed 1 night in Apr 2023

6/10 Okay

Andrea Corina

Liked: Staff & service
Disliked: Room comfort
Cuidado con hotels.com al reservar
Compre este alojamiemto en Hotels.com en mi camino hacia Napoles. Lo compre para no moverme ya que llegaba a la estacion de buses alrededor de las 9:30 de la noche. Cuando lo compre recibi un correo de Hotels.com que no me preocupara de nada y que ya estaba todo hecho, que no tenía que contactar con el hotel para nada. Me entere momentos después que el hotel había cerrado su check in a las 9:00pm. Por lo que no pude entrar, ni haver el checkin. Eso sí, el cobro si que se me hizo. Por otra parte, contacte con el gerente del hotel y muy amablemente me dio un cuarto en otro lugar para pasar la noche. El cuarto que recibí evidentemente no era acorde al precio que pague. Muy mal por parte de hotels.com y por lo menos el gerente del hotel nos lo solucionó. Aunque debo de decir que deberían de avisar antes de comprar el Cuarto que el checkin no se puede hacer después de las 21hrs.
Stayed 1 night in Apr 2023
Response from mel on 13 Apr 2023
Querido invitado,Está escrito en todas partes que no es posible hacer el registro de entrada después de las 21:00.Podemos ser contactados vía email/teléfono y expedia chat para cualquier consulta o duda, y además, aunque no sea nuestra responsabilidad, somos NOSOTROS quienes nos ponemos en contacto con los clientes para darles toda la información.Siempre y cuando reserve a través de una agencia, es la propia agencia la que tiene que preocuparse por proteger a sus clientes.

8/10 Good

Gitta

Liked: Staff & service
Stayed 3 nights in Apr 2023

8/10 Good

Eva-Carin

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

jeronimo

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

GABRIELA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

6/10 Okay

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ariel

Stayed 5 nights in Jun 2022
Response from mel on 3 July 2022
grazie!

10/10 Excellent

Mauro C

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2022
Response from mel on 28 May 2022
grazie per la sua valutazione!