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"The condo was great, very clean and close to the beach and restaurants. Beautiful view of the ocean."

"The property manager did not tell us we would have to change rooms part way through our trip. They also did not coordinate the move. They also did not communicate with the front desk on our arrival and our room was not clean. We were not able to use half the facility on the first night. The check in desk has the owner’s name on the reservation, and then added ours. The facility was great and staff was great, the host was hard to work with."

"On Christmas evening, I had just finished cleaning up after dinner and was preparing to pack my bag. We would be departing for the airport at 4:30am the next morning. I checked my email around 6:30pm and noticed an email from the host of this unit, that I had booked months before. The email stated that my booking (which was to start the next day) was being cancelled and I would get a refund in 8-10 days. I am 5 months pregnant, and was traveling with 4 children. My immediate thought was that...