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Reviews of Napa Valley Marriott Hotel & Spa

4 out of 5
Napa Valley Marriott Hotel & Spa
3425 Solano Ave, Napa, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 441 out of 1002 reviews" "
Rating 8 - Good. 298 out of 1002 reviews" "
Rating 6 - Okay. 152 out of 1002 reviews" "
Rating 4 - Poor. 71 out of 1002 reviews" "
Rating 2 - Terrible. 40 out of 1002 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brent Larkin on 27 Apr 2024
Adriana, thank you for the perfect score! We are happy you enjoyed our visit to wine country and hope that you got to take advantages of the great amenities around the property. We hope to see you again soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quit room.
Stayed 2 nights in Apr 2024
Response from Brent Larkin on 14 Apr 2024
John, we appreciate the nice core and comments about the hotel being clean and quiet! We hope to see you again in the future so we can strive for a 5th star!

10/10 Excellent

Erica

Stayed 1 night in Apr 2024
Response from Brent Larkin on 13 Apr 2024
Erica, thank you for your great review of the Napa Valley Marriott! So happy that it looks like you had a great stay! We hope to see you again soon if your travels bring you back to Napa!

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brent Larkin on 9 Apr 2024
Inna, so happy to hear you had a nice stay! We hope to get an opportunity to see you again when your plans bring you back to Napa!

10/10 Excellent

Tynisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brent Larkin on 28 Mar 2024
Tynisa, thank you for the great score! We are so happy to see that you enjoyed your stay with us at the Napa Valley Marriott! Hoping we can see you again soon.

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
honestly it’s an awesome place an staff are super friendly an i don’t see anything wrong with it at all
Stayed 1 night in Mar 2024
Response from Brent Larkin on 19 Mar 2024
Damian, thank you for the great score and comments!! Happy to see that you had an amazing experience. We hope to see you again soon.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brent Larkin on 6 Mar 2024
Olga, thank you for the great score! Happy to see that the hotel and my team treated you well! We hope to see you again soon!

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great staff
Stayed 3 nights in Feb 2024
Response from Brent Larkin on 1 Mar 2024
Jen, thank you for the great score! So happy to see you had a great experience with us in Napa!

10/10 Excellent

Muna

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice staying
Stayed 1 night in Feb 2024
Response from Brent Larkin on 29 Feb 2024
Muna, thank you for your great review! So happy to see you had a nice stay! We hope to see you again soon.

10/10 Excellent

Rozonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shedrick was so helpful and easy to talk to about my concerns. This was my first time experiencing what I would call as a doorman/bell hop at a hotel. When escorted to my first room by Shedrick(that was by the elevator) I mentioned to Shedrick how my focus for my stay was to enjoy my birthday which includes getting some sleep..Shedrick immediately turned around and said I will be right back with a new room key. My new room was so peaceful.
Stayed 2 nights in Feb 2024
Response from Brent Larkin on 27 Feb 2024
Thank you for taking the time to showcase the wonderful service that Shedrick provided! We are so happy you chose to spend your birthday with us!

8/10 Good

Bobby

Nothing, but the fact that there are no bathtubs is not good
Stayed 2 nights in Feb 2024
Response from Brent Larkin on 26 Feb 2024
Bobby, I am sorry that we were not able to et you in a room with a bathtub. I am happy the rest of your stay was nice! Next time we will do our best to get you a tub!

8/10 Good

Salon

Liked: Staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024
Response from Brent Larkin on 27 Jan 2024
Thank you for taking the time to give us a review! Hapy to see it was a nice stay. We hope to see you again soon!

10/10 Excellent

Dava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening wine pours were great, made for a good time relaxing and talking with other guest there in the hotel.
Stayed 2 nights in Jan 2024
Response from Brent Larkin on 26 Jan 2024
Thank you for the great comments! We hope to see you again soon!

10/10 Excellent

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The masseuse were good and helpful
Stayed 1 night in Jan 2024
Response from Brent Larkin on 26 Jan 2024
Thank you for the great comments! I will pass them along to the spa team! We hope to see you again soon!

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Pedro the bartender was great.
Stayed 1 night in Jan 2024
Response from Brent Larkin on 16 Jan 2024
Ruben, thank you for the great score and the nice notes about the staff, especially recognizing Pedro!We are thrilled to see the great score and hope to see you next time you are in Napa!

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brent Larkin on 16 Jan 2024
Luis, thank you for taking the time to score us! We hope to see you again soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Brent Larkin on 16 Jan 2024
Jeffrey, thank you for the 5 Stars! So happy that we took great care of you here and the Napa Valley Marriott!We hope to see you again soon!

10/10 Excellent

Kaili, Aliso Viejo

Stayed 4 nights in Jan 2024
Response from Brent Larkin on 16 Jan 2024
Thank you for the great score! We love to see that you had a great experience with us! We hope to see you again soon!

8/10 Good

yuxin, Walnut Creek

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location! Good hotel
Stayed 1 night in Jan 2024
Response from Brent Larkin on 8 Jan 2024
Thank you for the review! Hoping for a chance to get 5 out of 5 next time! Happy New Year and hope to see you again soon!

4/10 Poor

David

I had a couple issues with this property. The biggest one being that they let the outdoor music in the courtyard by the pool play all night and all morning long. I had to call every night around 1 AM and ask them to turn off the music. I just don’t get it why they have it going 24 seven. The next thing was I extended my stay for one night, but they seem to not be able to figure out how to make that work. Even after spending a lot of time and getting the room for another night we were automatically checked out the next day and our keys didn’t work. Had to go through the whole process again just to gain access to our room. Plus Housekeeping did not make up the room. The last thing was every morning we would put out the do not disturb placard on the outside of the door. And every morning at around 7:30 in the morning the housekeeping crew would come and knock on the door. I would open up the door and show them the do not disturb placard, but They didn’t seem to consider it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
The room was nice and tidy, but the front of the house manager on New Year’s Eve went above and beyond with friendliness and helpfulness. It was very much appreciated.
Stayed 1 night in Dec 2023
Response from Brent Larkin on 15 Feb 2024
Cody, thank you the great feedback. I am happy to see the team took great care of you! We hope to see you again soon when your travels bring you back to the Napa area!

6/10 Okay

dominique

Disliked: Staff & service, property conditions & facilities
Not worth the money
Stayed 1 night in Dec 2023
Response from Brent on 1 Jan 2024
Hi Dominique, sorry to see we did not meet your expectations on value for price. We work hard daily to ensure our pricing is in line with our competitors and the team works hard to provide top notch service. I hope we get a chance to try again in the future!

2/10 Terrible

Yi

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Brent Larkin on 30 Dec 2023
Yi, so sorry to see this score. Highly unusual to see this kind of rating. Please feel free to reach out to me or my manager on duty at the hotel so that we can get more insight as to what went wrong and if we can fix. Happy New Year.

8/10 Good

Dongmin

Stayed 2 nights in Dec 2023
Response from Brent Larkin on 30 Dec 2023
Dongmin, thank you for your review! I hope we get a chance to earn a 5/5! Happy New Year and we look forward to seeing you again soon.

2/10 Terrible

Alexander

Travelled with family and small children
Disliked: Staff & service
Worst checkin experience.
Stayed 1 night in Dec 2023
Response from Brent on 27 Dec 2023
Alexnder, certainly not the feedback we are used to receiving. I am sorry that your arrival did not go as expected. We have a seasoned, wonderful staff, so not sure what could have gone wrong. We will do better next time!

8/10 Good

Mariza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brent Larkin on 25 Dec 2023
Mariza, Happy Holidays! Thank you for taking the time to give us a review! We hope to get another chance to try to get to a 10!

8/10 Good

Damodar, Sacramento

Stayed 1 night in Dec 2023
Response from Brent Larkin on 25 Dec 2023
Damador, thank you for your review! We will shoot for 5 out of 5 next time! Happy Holidays!

6/10 Okay

John

Travelled with group
Toilet seat was loose. Hallways need better room signs for directions. Parking issues.
Stayed 1 night in Dec 2023
Response from Brent Larkin on 18 Dec 2023
John, thank you for the feedback. I apologize for the toilet seat as that should have been addressed prior to your arrival. I would love to know about the parking issues as we have ample parking throughout the property. Happy Holidays to you!

10/10 Excellent

Rony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Brent Larkin on 16 Dec 2023
Rony, thank you for the great review! We hope to see you next time your travels bring you back to Napa!

10/10 Excellent

Derek

Stayed 5 nights in Nov 2023
Response from Brent Larkin on 25 Dec 2023
Derek, Thank you for the great score! Happy Holidays and we look forward to seeing you again soon!

6/10 Okay

Mary

Stayed 2 nights in Nov 2023
Response from Brent Larkin on 18 Dec 2023
Mary, look like we could have done a bit better. If you have any feedback that you would like to share with me, so we can improve, please feel free to reach out to me at the hotel.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Brent Larkin on 21 Nov 2023
Anthony, thank you! So happy to see you had a great stay! Happy Holidays and we hope to see you again soon!

10/10 Excellent

Cynthia, Bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Overall no complaints, loved that there was nice spaces to gather outdoors, nice pool area, g
Stayed 4 nights in Nov 2023
Response from Brent Larkin on 14 Nov 2023
Cynthia, thank you for the nice comments and the great score! We are proud of our outdoor spaces, but at the pool and around the fire pits!

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was not heated as advertised. There was no spa or hot tub. Very clean property and nice location close to downtown.
Stayed 4 nights in Nov 2023
Response from Brent Larkin on 6 Nov 2023
Gary, thank you for the feedback. We had a brand-new boiler installed this year. We will adjust the temperature up a couple degrees!

6/10 Okay

LaTanya

Stayed 2 nights in Oct 2023
Response from Brent Larkin on 30 Oct 2023
LaTanya, thank you for taking the time to review us for your stay. I am sorry that we did not score a bit better. If you have any specific items that made us a 6, please feel free to reach out to me at the hotel directly so that we can do better the next time!

10/10 Excellent

chiara

Stayed 1 night in Oct 2023
Response from Peter S, Front Office Supervisor on 19 Nov 2023
Thank you chiara for your 5 out of 5 review for our property. We hope you had a great time in Wine Country and we hope to welcome you back soon!

10/10 Excellent

jennifer

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern feel. Spacious social areas. Free wine in evening and coffee in the morning.
Stayed 2 nights in Oct 2023
Response from Brent Larkin on 24 Oct 2023
Jennifer, thank you for the nice rating! So happy to see that you had a great stay!We hope to be able to see you again the next time your travels bring you to Napa!

8/10 Good

Mutasim

Stayed 2 nights in Oct 2023
Response from Brent Larkin on 14 Nov 2023
Thank you for the nice score! We will shoot for 5/5 next time!

8/10 Good

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 3 nights in Sep 2023
Response from Brent Larkin on 22 Oct 2023
Thank you for the review. We hope to see you again soon and get it to great!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Served its purpose
This was for my 50th Birthday. Loved the bottle of wine and chocolate given to me at check-in. Room was pretty far. But, that's fine. My friends just drove around to pick me up by the closest exit. Gym being in a different building is not desirable. I did not go one morning because it was still very dark at 6AM. And we had things to do. So I couldnt wait until 7AM when the sun started to come up to walk over there. Fans on the treadmills did not work which made running on them slightly uncomfortable. But. Since i was not in the room much, it pretty much swrved its purpose. Maybe next time I will make better use of the amenities.
Stayed 5 nights in Oct 2023
Response from Brent Larkin on 22 Oct 2023
I hope you had an amazing 50th birthday! We will take a look at the treadmill's fans. Sorry for the walk between buildings as well. We are excited about our newly renovated fitness center and hope that we get another chance to have you back with us.

6/10 Okay

Jessica

Stayed 2 nights in Oct 2023
Response from Brent Larkin on 6 Nov 2023
Jessica looks like we could have done better. We would love to know what you saw that we improve. Please feel free to reach out to the hotel at any time and ask for me.

10/10 Excellent

Regine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very family friendly. The staff was wonderful and very accommodating. Thank you Marriott.
Stayed 2 nights in Oct 2023
Response from Brent Larkin on 9 Oct 2023
Thank you for the great score, and the wonderful comments about our team! We are happy to see you had a great stay! We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Brent Larkin on 8 Oct 2023
Thank you for the great score! Happy to see an excellent stay. We hope to see you again the next time your plans bring you to Napa!

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities
I’ll start with the positive. Staff was friendly enough. Wasn’t hard to get more towels or hangars. The property is at best a mid-tier Courtyard they have re-branded. I have stayed in quite a few so very obvious that they slapped a new label on what looks like a motel. The first room they offered was next to the elevator and had everyone in courtyard looking at us through window. They were nice and gave us a second room and the sink was clogged with a small animals worth of hair. That took a few hours to resolve. The room itself is fine if traveling alone but extremely limited storage, shelves and closet. The closet door is also the bathroom door so I’ll let you imagine how getting ready to go out goes. The shower had a small shelf installed improperly so a bar of soap can’t stay flat nor a bottle of shampoo. Just a litany of little things that make the room subpar and feel like you are in the process of a divorce and you are being fastidious with your budget. They said the pool was heated but couldn’t have been 78. Good if you like a cold plunge. Dirty as well. Spend the extra 100 a night and go to Westin or Andaz.
Response from Brent on 8 Oct 2023
Vincent, thank you for the thorough feedback. I will make sure to follow up with my teams regarding the sink clog and shelf. Also, we installed a new boiler for the pool this past Spring. I will take a look at the settings. We hope to see you again soon.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Perfect tier of hotel for our trip - nice hotel but not too far pretentious/ fancy. The room size is pretty small and the two bed room has double beds, not queens.
Stayed 4 nights in Sep 2023
Response from Brent Larkin on 4 Oct 2023
Kristen, thank you so much for the great score and feedback! We hope to see you again soon!

8/10 Good

Emmanuel

Liked: Cleanliness, property conditions & facilities
Response from Brent Larkin on 1 Oct 2023
Thank you, Emmanuel! Happy to see that you had a good stay. We hope to see you again soon!

10/10 Excellent

Sabina

Stayed 1 night in Sep 2023
Response from Brent Larkin on 22 Oct 2023
Thank you for the great score! Happy to see you enjoyed your time with us!

10/10 Excellent

Georges

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property manager and their staff are very nice and friendly. They went out of their way to make our stay memorable.
Stayed 4 nights in Sep 2023
Response from Brent Larkin on 25 Sept 2023
Thank you for the great feedback! So happy to see that it was a memorable stay! We hope to see you again soon!

10/10 Excellent

J Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Brent Larkin on 22 Sept 2023
Thank you for the great score!! Hope to see you again soon!

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this Marriot Hotel with their water and ice stations, Club level lounge and cozy outdoor seating with fire pits! Will stay again!
Stayed 3 nights in Sep 2023
Response from Brent Larkin on 20 Sept 2023
Emmanuel, it is so great to see your feedback! Thank you so much for taking the time to let us know! We hope to see you again soon!!