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Reviews of PrideInn Hotel Raphta

3 out of 5
PrideInn Hotel Raphta
Raphta Road, Nairobi

Reviews

6.2
Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 14 out of 45 reviews" "
Rating 4 - Poor. 10 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Very comfortable and near to co working spaces nearby.
Stayed 14 nights in Mar 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Most of the times that I have stayed at Pride Inn have been perfectly fine. But this time, the hotel was hosting a major event while I stayed there and they were unable to control the group that was staying at the hotel, which was about 10 very loud and VERY drunk rugby teams from all over the world. Guests were complaining about naked men in their hallways and the hotel was not able to do anything. The event was in the central courtyard which all the rooms face, and likely continued until early in the morning.
Stayed 3 nights in Oct 2019
Response from Ann Wambui, Front Office on 30 Oct 2019
Dear Guest, Thank you for writing a review of your stay at the Pride Inn Hotel Raphta.. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review
Amazing. really was great to be there. The staff are so efficient and they always try to meet all your needs.
Stayed 3 nights in Jul 2019
Response from Anne Wambui on 4 Oct 2019
Dear valued guest, Pride Inn is the best, a befitting statement for a great brand and greater service. Thank you for choosing Pride Inn and for the excellent review and we look forward to hosting you again in the near future. Warm regards, Anne Wambui Front Office Manager.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Ann Wambui, Front Office on 31 Oct 2019
We are more than delighted you choose Pride Inn Raphta Thank you for the amazing review on the venue. Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui Front Office Manager.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Ann Wambui, Front Office on 31 Oct 2019
We are more than delighted you choose Pride Inn Raphta Thank you for the amazing review on the venue, Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui, Front Office Manager.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing, staff very friendly
Stayed 4 nights in Apr 2019
Response from Leah on 14 May 2019
Thank you so much for your review looking forward to hosting you in the future

8/10 Good

mkenya, Chicago

Liked: Cleanliness, staff & service
Very nice and secluded space.
Good access to westlands and town. quiet and tucked away from noise and commotion.
Stayed 10 nights in Mar 2018
Response from Ann on 4 Oct 2019
Dear Mkenya on, Pride Inn is the best, a befitting statement for a great brand and greater service. Thank you for choosing PrideInn and for the excellent review and we look forwardto hosting you again in the near future. Warm regards, Ann Wambui

2/10 Terrible

Business Travel

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Ideal
The internet service is virtually non existent The food is not great The hotel is not worth the money The staff in the restaurant are very nice
Stayed 9 nights in Jun 2017
Response from Ann on 4 Oct 2019
Dear Valued Guest, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We have noted down the non existent wifi ,bad food which we shall really improve on and in your next visit hopefully very soon ,consistently provide the hospitality and service yo have come to expect. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. Thank you for your valuable feedback. Regards. Ann Wambui. Front Office Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
GREAT HOTEL WITH EXCELLENT AMBIENCE
IT'S A BEAUTIFUL HOTEL WITH GOOD GARDEN & EXCELLENT AMBIENCE. ENJOYED MY STAY
Response from Ann on 4 Oct 2019
Dear Valued guest , Thank you so much for the feedback,we are delighted that you enjoyed your stay with us. We look forward to your next visit in the near future. Regards. Ann Wambui. Front Office Manager.

6/10 Okay

MIRZA EJAZ, Dubai

Liked: Cleanliness, room comfort
Disliked: Staff & service
Quite comfortable stay. However, food quality from kitchen needs to improve to a great degree.
Thank you for your feedback. We do appreciate.

8/10 Good

clive, Mombasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine, a bit hard to find, quiet leafy neighborhood. Woken up by some loud employees shouting at 5.00am outside our window..
Thank you for your feedback. We do appreciate.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Basic but clean.
A basic, but clean hotel. Rooms have a fan - no A/C, no mosquito nets. Fan was loud so I could not keep it on at night. Walls are thin - TV in next room, doors opening and closing was easily heard.
Thank you for your feedback. We do appreciate.

4/10 Poor

Paresh, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough favilities compared to the room charges
The staff tried to do their best but they lacked basix housekeeping skills. The hotel charged heavily conpared to the facilities provided. Food was average in taste.
Response from Ann Wambui, Front Office on 30 Oct 2019
Dear Guest, Thank you for writing a review of your stay at the Pride Inn Hotel Raphta. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing...Do not stay here.
Pride Inn is VERY hard to find (there are actually 3 pride inns on rhapta road). None of the taxi drivers know where it is. After finding the first two, we were told the correct one was the third one, and then the staff came running out to tell us that the third one (where we were booked) was fully booked and that there was no accommodation there and therefore had to settle on the second. Very disappointing indeed. I would urge travelers to avoid this hotel until they get their act together.
Response from Ann Wambui, Front Office on 30 Oct 2019
Dear Guest, Thank you for writing a review of your stay at the Pride Inn Hotel Raphta.. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

6/10 Okay

Hal, Austin

Liked: Cleanliness
Do Better fo $90/night
Rhapta road full even tho i had a confirmed reservation. Sent me to PrideInn Lantana--no hot water the first night.
Response from Ann Wambui, Front Office on 30 Oct 2019
Thank you for writing a review of your stay at the Pride Inn Hotel Raphta. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

4/10 Poor

Helen, Atlanta, GA

Liked: Cleanliness
Not as described or pictured
I made a Reservation more than 6 months in advance, but they were surprised by our arrival. The front desk clerk scrambled to find a room for us. We were taken to an old (original?) room with two bare florescent bulbs on the ceiling, peeling paint, and just generally run down. It was nothing like the rooms pictured on the website. The breakfast area was pleasant and the food okay.
Response from Ann Wambui, Front Office on 30 Oct 2019
Dear Guest, Thank you for writing a review of your stay at the Pride Inn Hotel Raphta.. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Friendly Staff
We were only here for one night and it suited our needs. The room felt a bit tired, though it was a good size with a fridge and sink. It also felt secure. The view from our room was not good as we were looking at the bins, however we were on the ground floor. The mosquito net over the bed was lying on our heads and feet until we moved the bed and stretched the net to keep it tight. The shower didn’t look great but it was hot and powerful enough. We didn’t really get to see the surrounding area as we were only there for one night as part of a flight transfer, we did take a short taxi ride to eat at Fogo Gaucho Churrascaria which we recommend going to. The staff were all friendly and helpful. The buffet breakfast was excellent, plenty of choice of fruit, cereals, hot food and juice. There is a chef there that will cook eggs for you however you like, I had scrambled and they were superb. Travelling to and from the airport can take longer than expected due to a serious amount of traffic on the roads. There is also car parking spaces.
Response from Jane on 30 Oct 2019
Dear Guest, We are more than delighted you choose PrideInn Hotel Raphta, Thank you for the review on the venue, friendly staff , acommodative and the great food. we look forward to hosting you in the near future. Warm regards, Jane Kiura, Guests Relation Officer

10/10 Excellent

Gill_C, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It does what it says on the tin - smiley face
Given that it's in Nairobi not London, the service, facilities, food, cleaniliness and professionalism and friendliness of the staff was excellent. Great value for money, you're getting what you pay for. I'd recommend it to friends. As a lone female I felt safe and comfortable in the hotel. The area appeared fine but I didn't have time to venture out during the day and wouldn't go out at night alone anyway.
Response from J on 30 Oct 2019
We are more than delighted you choose PrideInn Westlands. Dear Guest, Thank you for the review on the venue, friendly staff , acommodative and the great food. we look forward to hosting you in the near future. Warm regards, Jane Kiura, Guest Relation Officer

6/10 Okay

DTaylor, Worcester

Liked: Cleanliness, staff & service, room comfort
good one night stop off
This hotel is good for a one night stay when arriving from a late flight or needing to leave for an eary flight Good breakfast and pleasant staff
Thank you for your feedback. We do appreciate.

10/10 Excellent

Varad, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay for couple of days
Very friendly staff. Amazing breakfast. It has a little swimming pool as well.
Response from Ann on 7 Oct 2019
Dear varad, Thank you for choosing our hotel,and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotels aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations We look forward to welcoming you back to our hotel in the future. Kind Regards. Anne Wambui. Front office Manager.

6/10 Okay

KHAN, JUBA South Sudan

Disliked: Staff & service, property conditions & facilities, room comfort
Average hotel
There was almost no water coming in washing basin ( just drops of water )and shower water was also very less and very hot there was no way to mix and make it better.It was not fixed even after complain, room was clean but due to just next to main gate there was regular noise from gate opening closing upto even after mid night . I will not recommend this hotel.
Thank you for your feedback. We do appreciate.

8/10 Good

Zhu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your feedback. We do appreciate.

8/10 Good

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your feedback. We do appreciate.

4/10 Poor

Daniel, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Advertised different to reality
The website presents a reasonable room but the reality was a disappointment. Although the room was spacious, it was old, musty and the bed was 2 singles bolted together. The advertised 21inch plasma TV was a crappy little box. While the restaurant and breakfast was ok, the menu items were not always available. Still, the staff were generally helpful.
Response from Ann Wambui, Front Office on 30 Oct 2019
Thank you for writing a review of your stay at the Pride Inn Hotel Raphta.. On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

4/10 Poor

Rainmaker, UK

Disliked: Property conditions & facilities
Be careful which room you choose
We were pleasantly surprised with the price and size of the rooms we were allocated, On arrival, we discovered the rooms were disgusting suites which were unsafe and dirty. Nothing worked. Be very careful about the room you accept. The rooms we were eventually allocated where modern and clean.
Response from j on 30 Oct 2019
Dear guest, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. We will carefully check and correct the things you have mentioned. In you next visit, hopefully very soon, we promise that we will consistently provide the hospitality and service you have come to expect. Regards. Jane Kiura. Guest Relation Officer.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK for one night...
Disappointing, to say the least... I did not like my experience here.
Response from j on 30 Oct 2019
Dear Guest, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. We will carefully check and correct the things you have mentioned. In you next visit, hopefully very soon, we promise that we will consistently provide the hospitality and service you have come to expect. Regards, Jane Kiura, Guest Relation Officer.

4/10 Poor

Traveller from NZ, Kenya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing
I booked this hotel because the rooms appeared modern and comfortable and also for the pool as I was arriving in Nairobi after a very long flight and needed a comfy refuge to get over my journey. When I arrived I was placed in a very shabby room which had soiled bed linen, an uncomfortable bed, no kettle and a very run down bathroom. The pool was a shade of green and not fit for swimming. The staff admitted that even though I had booked two months ahead as they were busy I had been placed in a substandard room! Overall an unpleasant stay.
Response from J on 31 Oct 2019
Dear Guest, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. We will carefully check and correct the things you have mentioned. In you next visit, hopefully very soon, we promise that we will consistently provide the hospitality and service you have come to expect. Warms Regards, Jane Kiura Guest Relation Officer.

6/10 Okay

Professor, Texas, USA

Disliked: Property conditions & facilities
Adequate Accommodations for the Cost
Many Nairobi hotels have become very pricey. This hotel is an exception, being at least 50% less than we were being quoted elsewhere, and has its pluses and its minuses. On the plus side, it was relatively inexpensive ($100/day, including breakfast), the rooms were clean and comfortable, the staff was friendly and helpful, and the service was adequate. The neighborhood appears safe, and security was not a concern. On the negative side, it could use more maintenance (e.g., the shower handle came off in my hand when I turned on the shower; it was, however, quickly repaired). Contrary to Hotels.com description of the hotel, it is not air conditioned, nor does it have ceiling fans. Fortunately, the temperature in Nairobi was sufficiently cool during this season that it wasn't uncomfortable sleeping in the room. It may be less comfortable during the Kenyan summer. It also is relatively isolated, not being near enough to walk to shopping centers or restaurants. A cab is required to go anywhere. You can't make long-distance calls from the hotel rooms, but have to have the office dial them for you. In closing, I would have preferred a slightly higher-quality hotel, but it would have come at a significantly higher price. So, as my title indicates, it is a very adequate and satisfactory hotel for the price, and I will likely stay there again when I return to Nairobi for future scientific meetings.
Response from Ann on 7 Oct 2019
Dear Valued Guest, Thank you for choosing our hotel,and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotels aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Kind Regards. Ann Wambui. Front office Manager.

6/10 Okay

Kim, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Nairobi
I booked this hotel for the one day I was in Nairobi. I tried to get a cab to pick me up at the airport. The number on expedia was incorrect, and the number on its own website was short a digit. I did find another number but to a different Pride Inn. The woman said she would arrange the cab anyway but she did not. I informed the staff at reception when I arrived and their response was that they are not the ones responsible for the websites. Other than that, the place felt safe, the restaurant was good, the room was spacious. I had a set up where you had to pass through the shower room to get to the toilet and sink which tracked some dirty and slippery footprints around after my hot shower. There was a nice kitchenette I did not use and the beds were comfortable but did not have mosquito nets.
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Kim, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. We will carefully check and correct the things you have mentioned. In you next visit, hopefully very soon, we promise that we will consistently provide the hospitality and service you have come to expect. Kind Regards, Ann Wambui. Front Office Manager.

10/10 Excellent

Button & Flash, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Modern Room
Room was modern and suspect recently refurbished. The first room we were offered was rather tired and in need of modernisation. however the staff were friendly and helpful and were happy to change rooms for us. the bed could have been better as it was two singles joined in the middle and the join was most uncomfortable. The hot breakfast buffet was adequate and meals in the restaurant were very good. Strangely the hotel had to send out for orders of alcohol. Overall a comfortable stay and would visit again.
Response from J on 31 Oct 2019
Dear Guest, We trust this mail finds you well indeed. The entire Pride-Inn Family wishes to profoundly thank you for choosing our Hotel for your accommodation recently. Additionally, we thank you very much for offering us your very valuable feedback. We strive harder and harder every day to meet and exceed your expectations and each day we are improving on our service delivery. We will carefully check and correct the things you have mentioned. In your next visit, hopefully very soon, we promise that we will consistently provide the hospitality and service you have come to expect. Regards, Jane Kiura, Guest Relation Officer.

6/10 Okay

Luis, Kinshasa

Liked: Cleanliness, staff & service, room comfort
Convenient - Friendly Staff
Good service, room confortable but room for improvement in facilities. A little expensive.
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Guest, We are more than delighted you choose Pride Inn Raphta Thank you for the amazing review on the venue, friendly staff and the great food. Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui, Front Office Manager.

6/10 Okay

Kim, Norway

Liked: Cleanliness, property conditions & facilities, room comfort
Ok cheap alternative
Practical and well located
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Guest, We are more than delighted you choose Pride Inn Raphta Thank you for the amazing review on the venue, friendly staff and the great food. Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui, Front office manager.

4/10 Poor

Zoe, Botswana

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pride Inn Hotel, Rhapta Road, Mozzies and bed
I had a quite unexpected bad experience with this hotel. The room I was put into was very large and had its own kitchen, which was all very nice, but I had no need for it. All I wanted was a comfy bed with protection from the mosquitoes. Which unfortunately was not what I got. The bed was exceedlingly hard, and I was dive bombed by mozzies all night. There was no mozzie net to protect me. The food was very poor which was a surprise too as I opted for the curry. It was salty and had shards of bone in it. On a positive note, the staff were very welcoming and polite.
Response from Ann on 2 Nov 2019
Dear Guest, Thank you for your Review. The Management of prideinn is Humbly sorry for the experience you had in prideinn Raphta that is not our norm ,we would like to assure you that your next stay with us will be the best experience. Regards. Ann Wambui. Front Office Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Bedbugs
Our room was infested with bedbugs. Very disappointed.
Response from Ann on 2 Nov 2019
Dear Guest, Thank you for your Review. The Management of prideinn is Humbly sorry for the experience you had in prideinn Raphta. That is not our norm ,we would like to assure you that your next stay with us will be the best experience. Regards. Ann Wambui. Front Office Manger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel on Rhapta Road, Nairobi
I wasn't sure about booking this hotel because the photos didn't look that great, but I was pleasantly suprised. The staff were very attentive and effcicient and the room was super clear with nice white sheets and good comfortable bed. The Royal kitchen restaurant also proved very useful. I would definitely recommend this hotel for someone who wants something reasonably priced but clean and nice.
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Guest, We are more than delighted you choose Pride Inn Raphta Thank you for the amazing review on the venue, friendly staff and the great food. Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui, Front Office Manager.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
26.10.2010
the location of the room i recive was nest to the gurd and they intend service every prson come to the hotel meanig lots of conversations under my window!!! mantanenc, water suplay are very poor breakfast very poor !!! now buter avelabel only Margerine ferntur in the room are wabeling means bad mantanence!!!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

6/10 Okay

steve

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not bad but a little overpriced
good internet, chaotic front desk, rooms a bit mildewy. not bad but not a great value for the price

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, room comfort
I spent 6 days there and everything was fine and added an extra day The problem and what left a very bad impression is while checking out the receptionist said i have to pay more than what i paid for the extra day and that informed the morning receptionist that i will stay alone which i didnt do and i showed him the receipt i paid that said its a double room He treated me as if i am a theif and intended to just inform me just before leaving And unfortentally while this situation i forgot my backpack infront of him and left to airport and he didn't call me or the hotel driver so we can get it , and we just discovered that on the airport and were forced to return to the hotel to take it and i was gonna miss the flight Other staff were to friendly all of my stay but unfortentally this man was the last one saw so left a veryyyy bad impression
Response from Ann on 4 Oct 2019
I certainly empathize regarding the points you mention in your review especially what you experienced with the receptionist. This level of service is certainly not acceptable and will be addressed with the concerned party . It is only through feedback such as yours that we are able to maintain and indeed where necessary improve upon the services that we provide to our valued guests. Again please accept my apology and in your next visit hopefully very soon we shall improve. Warms Regards. Ann Wambui. Front Office Manager.

4/10 Poor

Avishay, תל אביב

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
טעון שיפור
1 לא היה WI FI בכל המלון. לטענתם בשל עבודות הבניה 2 עבודות שיפוץ ובנייה
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Guest, Thank you for your marvelous review once again and we look forward to your patronage in the near future. Regards, Ann Wambui. Front Office Manager. Warm regards,

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Non recommandable
Piscine disparue En chantier Bruit de pompes la nuit Service sympathique mais médiocre Surcharge sur le prix des taxis Petit déjeuner frugal Impossible d'obtenir une facture
Response from Ann Wambui, Front Office on 30 Oct 2019
Dear Guest, Thank you for writing a review of your stay at the Pride Inn Hotel Raphta On behalf of our entire team, I would like to apologize for not fully exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback that you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can be given another chance to provide you with a superior experience. Regards, Anne Wambui Front Office Manager

8/10 Good

simonsen, gorm, flensborg, tyskland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
god, venlig og hjaelpsom betjening. Godt koekken med rimelig priser
Response from j on 30 Oct 2019
We are more than delighted you choose PrideInn Westlands. Dear Guest, Thank you for the review on the venue, friendly staff , acommodative and the great food. we look forward to hosting you in the near future. Warm regards, Jane Kiura, Guest Relation Officer

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Response from Ann Wambui, Front Office on 31 Oct 2019
We are more than delighted you choose PrideInn Westlands. Thank you for the amazing review on the venue, friendly staff and the great food. Dear Guest, Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui Front office manager.

2/10 Terrible

Stefan, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from A on 2 Nov 2019
Thanks

6/10 Okay

beatrice, roma

Liked: Room comfort
Disliked: Property conditions & facilities
africa
abbastanza buona la sistemazione hotel
Response from Ann Wambui, Front Office on 31 Oct 2019
Dear Guest, We are more than delighted you choose PrideInn Raphta Thank you for the amazing review on the venue, friendly staff and the great food. Thank you for your marvelous review once again and we look forward to your patronage in the near future. Warm regards, Ann Wambui, Front office Manager.