Bar (on property)
Check availability

Reviews of Kingfisher Nest

3.5 out of 5
Kingfisher Nest
Mwanzi Road, Nairobi

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Mia

Stayed 1 night in Feb 2023
Response from Vishal on 20 Feb 2023
Dear Mia, Thank you for choosing our property and for taking the time to write a review . Our team strives to make our guests’ stay comfortable with prompt and dedicated services. We eagerly anticipate your next visit. Don't forget to tell your friends and family :) With gratitude. Kingfisher Family

2/10 Terrible

Mahamed

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Nothing I arrived got smoked unit I had 2 toddlers with we have an allergies from it and asked to change nothing has happened I ended up staying 2 more days and charged me 2 times what my original rates were
Stayed 2 nights in Sep 2022
Response from Kingfisher Family on 13 Oct 2022
Dear Mahamed , Thank you for choosing us for your stay and for your review. We appreciate your comments and regret to hear that you were disappointed with the service. We aim to provide all our guests with a high quality experience and we hope to see you again in the near future for a better experience. Kind regardsKingfisher Family

6/10 Okay

Marcel

Business traveller
Liked: Cleanliness
Hotel in a good location based on the activities i was intended to do. Reservation for 9 days said "breakfast included" but the hotel receptionist said otherwise. That was not a good advertisement because it was a lie. No one to talk to on the lobby between 7pm and 7pm. Even during the daytime, receptionist is in/out. I don't know the best time to meet someone. Also, the worse one: i was overcharged by the hotel to get picked from the airport.
Stayed 9 nights in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Nov 2018

2/10 Terrible

Grace

Disliked: Property conditions & facilities, room comfort
Horrible
I spent a night at kingfisher Nest on the 3rd of March and was a night mere. Too hot and they have no air conditioning or fans. No mosquito nets in the windows or around the bed. Basically, I spent the whole night chase after mosquitoes. Please do something about that...
Stayed 1 night in Mar 2019
Response from Manager on 13 Mar 2019
Dear Grace, We are truly sorry for the inconvenience caused during your stay. We are currently working on getting ACs for the apartments. Regarding the mosquitos, we have taken action against that and had the fumigators come in and do the needful. We are once again sorry for any inconveniences caused. Regards, Management

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Room was nice, pool and bar where great! LoxTed near the Westgate mall with options for food, shopping for yourself and making food, money, etc...didn’t like having to pay extra for late. He kniut but was worth it.
Stayed 1 night in Feb 2019
Response from Manager on 5 Mar 2019
Dear Erin, Thank you for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support, and we appreciate that. We look forward to hosting you again. Best regards, Kingfisher Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Parking apartments
The location is great and the apartments good, but the entrance to the hotel is through the parking floor and then stairs, awful !!!
Stayed 3 nights in Nov 2018
Response from Kingfisher Nest on 12 Nov 2018
Hello, Thank you for your review. We are really grateful for your feedback. Unfortunately as a security measure, we are unable to change the entrance. We look forward to hosting you again. Thank you :) Kind Regards, Vishal Dodhia

10/10 Excellent

sola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is sweet and rated 5star
This is one of the best hotel in this country with service rendered marvelous ,welcoming party for guest and room is neat couple with the staff of the hotel friendly,..this hotel should be rated 5stars ..cos it just too much
Stayed 4 nights in Oct 2018
Response from Kingfisher Nest Family on 11 Oct 2018
Dear Sola, Thank you so very much for your positive review of our hotel. Your comments go a long way to provide our staff with confidence and support, and we appreciate that. We are looking forward to hosting you again. Best regards.

8/10 Good

Jason

Liked: Cleanliness, staff & service
Good value
Nice place. Good value for the money and convenient to Westlands restaurants and bars. My only complaint would be if they could do something about the mosquitoes.
Stayed 2 nights in Sep 2018
Response from Customer Relations Manager on 25 Sept 2018
Dear Jason, Thank you for staying with us. I am glad you liked the property and your stay was good. We have already taken action against the mosquitoes.

10/10 Excellent

ADEBAYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must visit
Lovely place!!!!
Stayed 2 nights in Sep 2018
Response from Customer Relations Manager on 25 Sept 2018
Thank you for choosing us as your prefered home away from home. Looking forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely home away from home
I had an amazing stay, and I shall still stay there again .
Stayed 1 night in Sep 2018
Response from Customer Relations Manager on 25 Sept 2018
Thank you for choosing us as your prefered home away from home. Looking forward to hosting you again.

10/10 Excellent

Aaron

Absolutely excellent apart-hotel - 5 stars
Excellent location (next to mall), excellent customer service (with someone there 24 hours). Absolutely excellent balcony from the room, and rooftop balcony pool. Excellent free breakfast, and great room service (which has no service charges -- unheard of!) Rooms are clean and spacious and modern. Beds are very comfortable, showers are hot and have high-pressure. Feels more like an apartment than a hotel. Only cons: there was extremely loud construction above us that woke us up 2 mornings in a row. I complained to the front desk, and it was stopped. Other con: signage out front is bad for taxis to locate. The hotel's restaurant (Feaston)'s sign is more prominent than the hotel's sign itself.
Stayed 3 nights in Sep 2018
Response from Manager on 26 Sept 2018
Dear Aaron, Thank you for reviewing us. We are grateful that you enjoyed your stay with us at Kingfisher. We look forward to hosting you again in the future. Regarding the signage, we are looking into getting a better one. Kind regards, Kingfisher Family

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Apartment in Nairobi -should have been a better
New sterile apartment but lacking any extra feel of that little bit extra in life. Very basic & on arrival told the roof top bar was not in operation & we had to order drinks/food from the in-house pizza restaurant. No entrance from the reception onto the Main Street & lift did not go down to the basement parking so you had to carry bags up one flight if stairs???? Dirty plate found in microwave & had to switch fridge/freezer on before putting ice in to keep frozen. Had to contend with feather pillows which did not do my allergy any good what do ever & equipment provided in kitchen basic to the extreme. Anyone wanting to cook would have failed !
Stayed 1 night in Sep 2018
Response from Manager on 26 Sept 2018
Dear Sir/Madam, Thank you for reviewing us. We are turly sorry for the inconveniences caused during your stay. Regarding the lift not going to the basement parking is due to security reasons. Guests are welcome to be dropped at the reception area via the ramp to offload their bags. The management has spoken to the houkeeping manager in regards to the dirty plate in the microwave and can assure this will not happen again. Once again, we are truly sorry for the inconveninces caused. Kind regards, Kingifsher family

8/10 Good

Paul

Modern Clean Convenient Comfortable
Modern,Clean and Convenient Hotel apartments in Westlands, 3 minutes walk to the Westlands Mall The apartment on Nairobi standards was quite luxurious with modern bathrooms ( one ensuite) both showers with ample hot water, rare of Nairobi. Super fast WiFi the best I have encountered in Nairobi. Comfortable beds with modern clean linen Satellite channels. If I wanted to be picky I’d say limited channels but they had news channels one working action movie channel and National Geographic etc. missed ITV CHOICE and BBC plus but that’s just because I am British. The rooftop area is nice with small gym and nice pool and loungers. Really nice place to relax. I never saw any bar facility as advertised and there is construction ongoing on te same floor so it’s noisy and echos through the apartments during the whole day. When this is finished it will be even better Breakfast was ok. Not great but ok as food is served from a table and eggs and other items are cooked to order. The best thing was the attitude of the staff again rare to see in Nairobi all staff willing to help and try and improve the customer satisfaction. This will ensure I return for sure. They recommended a driver to take me to the airport at 4am and he arrived at 3.45am again rare to see. This hotel apartment has the making to provide western standards for local and international clientele For now ask for a room near the ground floor to avoid the noise coming down from the roof but stay here for sure
Stayed 3 nights in Sep 2018
Response from Manager on 26 Sept 2018
Dear Paul, Thank you for reviewing us. We are happy that you enjoyed your stay at Kingfisher Nest. Sorry for any inconveniences casued during your stay. Looking forward to hosting you in the future :) Kind regards, Kingfisher Family

6/10 Okay

RICARDO

Liked: Property conditions & facilities, room comfort
OK HOTEL BUT WITH NO EXPERIENCE
THE STAFF AT THE FRONT DESK WERE VERY NICE BUT SINCE THEY DON´T HAVE EXPERIENCE THEY RECOMMEND US SOMEONE TO TAKE US TO THE AIRPORT AND HE ARRIVED 40 MINUTES LATE. THE APARTMENT WAS NICE BUT ONE OF THE BATHROOMS HAD A TERRIBLE SMELL. THE AREA IS OK BUT TO ENTER THE HOTEL YOU HAVE TO WALK THROUGH THE GARAGE. BREAKFAST WAS GOOD.
Stayed 2 nights in Jul 2018
Response from Sonam on 11 Aug 2018
Dear Ricardo, Thank you for the feedback. We are sorry for the inconveniences caused during your stay. Regarding the bad smell in one of the bathrooms, we have rectified this problem. Sorry once again for the inconvenience caused. Looking forward to hosting you in the near future. Regards, Kingfisher Family

8/10 Good

Ocean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2018
Response from Kingfisher family on 26 July 2018
Dear Ocean, Thank you for taking time to review us. We appreciate your feedback. Looking forward to hosting you in the near future. Regards, Kingfisher Nest Family