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Reviews of Hilton Garden Inn Nairobi Airport

4 out of 5
Hilton Garden Inn Nairobi Airport
Mombasa Road, Nairobi, Nairobi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 499 out of 716 reviews" "
Rating 8 - Good. 164 out of 716 reviews" "
Rating 6 - Okay. 24 out of 716 reviews" "
Rating 4 - Poor. 14 out of 716 reviews" "
Rating 2 - Terrible. 15 out of 716 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here for a good nights sleep after long international flights. Perfect spot for rest before flying on to Kisumu
Stayed 1 night in Apr 2024

10/10 Excellent

La Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Everything, the people are amazing..WOW
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well kept and maintained. However, the food in the restaurant is below average. Everything was just loaded with salt.
Stayed 1 night in Apr 2024

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 24 Apr 2024
Dear Sultan,Thank you for your time to give a perfect rating and sharing your experience with us. We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Nyahoth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very clean. I like the interior design and the artwork in every wall. It was so beautiful honestly.
Stayed 1 night in Apr 2024
Response from Naheeda Kakaa on 17 Apr 2024
Dear Nyahoth,We are delighted to see that you've had such a great experience during your stay with us! Your 5* rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Samson

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Naheeda Kakaa on 16 Apr 2024
Thanks for the awesome 5* rating! We are thrilled that you enjoyed your stay with us.Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 Good

Eva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was easy and safe and very convenient. I think there is a club somewhere in the hotel that went quite late, but didn't bother me too much.
Stayed 1 night in Apr 2024
Response from Naheeda Kakaa on 16 Apr 2024
Dear Eva,Thank you for taking the time to share your recent experience in Hilton Garden Inn and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Garden Inn is always our choice to stay when we come to Nairobi. The staff are wonderful on every level, the food is delicious and the rooms are always clean and cool for sleeping and rest. Thank you HGI!
Stayed 1 night in Mar 2024
Response from Naheeda Kakaa on 11 Mar 2024
Dear Richard,We are truly heartened to receive your generous review of Hilton Garden Inn. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

8/10 Good

Andrew, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Super friendly and helpful staff. Would stay again.
Stayed 1 night in Feb 2024
Response from Naheeda Kakaa on 28 Feb 2024
Dear Andrew,Thank you for taking the time to share your fantastic rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again when you are next in the area!Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear David,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* rating.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Chrisantus

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit and enjoy the stay. Reliable and safe. Courteous staff
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Chrisantus,Thank you for taking the time to share your fantastic 5* rating about your recent experience with us. I'm so pleased to hear that you enjoyed your time with us and that our team members delivered exceptional service and hospitality. We would love to have you stay with us again when you are next in the area!Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service
Stayed 2 nights in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Kenneth,Thank you for the great 5* rating! We are thrilled to hear that you had a good time at our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have used this hotel for years won’t change a thing as long as they don’t!
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear David,We are truly heartened to receive your generous review of Hilton Garden Inn. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

richard

Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 13 Feb 2024
We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 Excellent

David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel yearly for 7 years absolutely love everything about it! Staff is amazing and very helpful.
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear David,Thank you for taking the time to share your recent experience in Hilton Garden Inn and for giving us perfect feedback. We are expecting to welcome you back to our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Ansu, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean beautiful room. Everything was excellent. Would recommend to my family and friends
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Ansu,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your 5* ratingKind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Dauphin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Go-To Airport Hotel in NBO
Hands down one of the best hotels to stay in in Nairobi, and definitely, in my opinion, the best airport hotel in Nairobi. From the Shuttle bus convenience, the driver, the welcome staff at the airport, the staff at the front desk, the room and the friendliness of everybody, this hotel makes you really feel welcome and appreciated. This is my Go-TO hotel, and pretty much the only one I can recommend around the airport.
Stayed 1 night in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Dauphin,Thank you for taking the time to share the highlights of your stay.All of us at Hilton Garden Inn are pleased to know that we exceeded your expectations with regard to our services and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Anders

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Andres,Thank you for your time to give a rating .We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Sultan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very frendly and helpful.
Stayed 2 nights in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Sultan,Thank you for choosing the Hilton Garden Inn and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport transfers
The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.
Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Alexander,We are delighted to see that you've had such a great experience during your stay with us! Your perfect rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport transfers
The hotel excels at airport transfers. We stayed a night twice, gave flight arrival details as part of booking and were promptly met by the transfer van. The return transfer could be arranged for exactly the time we needed, too. AC can be hit and miss (it does off at night when power is interrupted, which happens occasionally) and Nairobi is not a relaxing place.
Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Alexandar,We are delighted to see that you've had such a great experience during your stay with us! Your Perfect rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

2/10 Terrible

jenni

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Check the pool is open before booking. I booked this property based on the images of the pool (rather than somewhere cheaper) but when I arrived I was told the pool was closed for refurbishment. Staff lovely and hotel is fine but even after I had informed Expedia of pool closure they are still advertising it with a big image of the pool.
Stayed 2 nights in Jan 2024
Response from Naheeda Kakaa on 2 Feb 2024
Dear Jenni,Greetings from Hilton Garden Inn Nairobi Airport.We sincerely apologize for any dissatisfaction you may have experienced during your stay. Your feedback is important to us and we assure you that we will be addressing the concerns you have highlighted, we sincerely apologize about our pool being on maintenance and saddened that we fell short in your case. Kindly note that we had mentioned the pool is on maintenance on our website.We appreciate the opportunity to make things right and hope to have the chance to welcome you back and provide a more satisfactory stay.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 Excellent

Bret

Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Bret,Thank you for your time to give a perfect rating. We do look forward to welcoming you back to Hilton Garden Inn soon.Kind Regards,Naheeda KakaaSales Coordinator

2/10 Terrible

Annette

Stayed 2 nights in Dec 2023
Response from Naheeda Kakaa on 5 Feb 2024
Dear Annette,Thank you for taking the time to leave a review, yet I am very sorry to hear that you haven't enjoyed your time with us. I would be happy to discuss your experience and review your feedback to ensure we improve

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Thank you so much for staying with us! It was a pleasure having you and we are happy to see your perfect rating.Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Stephen,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your wonderful rating.Kind Regards,Naheeda Kakaa

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Tracy,We love to see positive ratings - thank you ever so much, from all of us at the hotel!Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Sarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean and the staff was extremely helpful, friendly, nice, and respectful.
Stayed 2 nights in Nov 2023
Response from Naheeda Kakaa on 2 Feb 2024
Dear Sarina,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Naheeda Kakaa on 2 Feb 2024
We love to see good ratings! Thank you from all of us at the hotel!Kind Regards,Hilton Garden Inn Nairobi Airport

10/10 Excellent

THEODORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, inviting and downright classic! The staff was very friendly Great attitude. Helpful, and always available. Everything was great at this hotel. The hotel was wonderful. It was even better than expected. Would definitely stay there again.
Stayed 4 nights in Nov 2023
Response from Naheeda Kakaa on 6 Dec 2023
Dear Theodore,We are delighted to see that you've had such a great experience during your stay with us! Your 5* rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

8/10 Good

Stacy L

Stayed 2 nights in Nov 2023
Response from Naheeda Kakaa on 2 Feb 2024
We are so pleased to see your 4* rating and that you enjoyed your stay at our hotel. Next time you are in the area, we would love to have you stay with us again!Kind Regards,Hilton Garden Inn Nairobi Airport

8/10 Good

david

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Malfunctioning room A/C denied by management
The hotel in most respects is good apart from one issue which ruined our stay. We checked in early costing 50% pre-agreed additional charge although was not permitted entry until 0900 (eventually 0800 by request). We ventured out quickly, returning to the hotel at about 1330. The A/C did not work. I reported it and an engineer checked it out in room and said it will now work. After several hours it was clear that it was not working correctly, another visit by the engineer who said it was working OK. We suffered a sleepless night with the A/C not dropping below 23C. The next day (19 November 23) I insisted that it was still not working and eventually late afternoon we were visited by another technician who confirmed that the A/C was faulty, hence not adjusting to the set temperature but that now it was fixed. On checking out I requested a discount for the sleepless previous night. I was offered 10%, eventually grudgingly increased to about US$20 and a sincere apology for the malfunctioning A/C on our first night which was sleepless through the heat in the room (23c) and when the failure was persistently reported and a fault denied until the engineer owned up the next day. Shame on you Hilton !
Stayed 2 nights in Nov 2023

10/10 Excellent

THEODORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, conveniently located close to JKIA. Staff is very friendly,skillful, helpful and kind. Their breakfast spread is amazing. They have a gym and also swimming pool. Highly recommended.
Stayed 1 night in Nov 2023

10/10 Excellent

jack

Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Some disappointments
Booked a room for my mum for an overnight stay. Her room was changed without notice because “it was too big”. This was a huge disappointment because the booked room was fully paid. The sink in the bathroom was not functioning well. It was clogged up. One positive thing is she enjoyed her breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

lisa

Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Naheeda Kakaa on 8 Nov 2023
Dear Jeremy,We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Tanasia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody here was so welcoming.
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 30 Oct 2023
Dear Tanasia,Thank you for choosing the Hilton Garden Inn and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Jacob

Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 30 Oct 2023
Dear Jacob,We are delighted to see your positive rating! We look forward to welcoming you back for another getaway.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Yvonne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 30 Oct 2023
Dear Yvonne,We are delighted to see that you've had such a great experience during your stay with us! Your 5* rating is a fantastic feedback for us, as it helps us to know that we're on the right track in providing the best service possible. We're so glad that we could make your stay memorable and comfortable, and we hope to see you again soon. Thank you for choosing our hotel.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel nearby the airport.
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 8 Nov 2023
Dear Stephanie,Thank you for choosing the Hilton Garden Inn and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
Overall, the hotel was nice and clean. Also, the staff were very pleasant and courteous. It's a nice place that's close to the airport and located in a good location.
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 18 Oct 2023
Dear Mark,Thank you for your positive feedback. We are glad you had a great stay with us and that you were satisfied with our services. It pleases us to know that we have managed to provide an enjoyable and relaxing getaway for you. Rest assured that the whole team at Hilton Garden Inn is fully committed to provide all guests with a memorable stay and we are really looking forward to welcoming you again.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for an airport day stay
We just needed a hotel for a full day wait between arriving from Zanzibar and departing for Europe. This was the ideal option. We paid the full night rate, but the hotel gave us early check in. We rested, had a good buffet lunch, had a swim and a shower before heading back to the airport for our 2315 departure. The shuttle was efficient but you needed to book.
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 18 Oct 2023
Dear Graham, Thank you for choosing to stay at Hilton Garden Inn and for taking the time to leave us a perfect review.We are thrilled to know that you enjoyed every aspect of your stay, and we appreciate you sharing your impressions of our services that met your expectations.It was lovely having you with us, and we look forward to welcoming you back for another memorable stay.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfect for a short layover, convenient airport transfers, large breakfast buffet, welcoming staff, comfortable beds.
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 5 Oct 2023
Dear Ruth,We are excited to see your 5* rating and happy to hear that you experienced our exceptional hospitality. Next time you are in the area, we would love to have you stay with us again! Thanks for taking the time to leave us your feedback, as it means a lot to us.

10/10 Excellent

Natasha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Naheeda Kakaa on 5 Oct 2023
Dear Natasha,Great ratings are awesome! Thanks for taking the time to drop us some positive feedback!Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great transit hotel
Stayed 1 night in Oct 2023
Response from Naheeda Kakaa on 2 Oct 2023
Dear David,We are delighted to see your 5* rating and that we were able to make your stay positive with us! We look forward to welcoming you back for another getaway.Kind Regards,Naheeda KakaaSales Coordinator

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel shuttle was waiting for us at the airport at 11:30pm. Check in was fast & easy. The room was clean and very nice. Beds were comfortable. Plenty of hot water for showers. All staff super friendly and helpful. Do yourself a favor and pay for the breakfast. About $19 USD and so worth it.
Stayed 1 night in Sep 2023
Response from Naheeda Kakaa on 2 Oct 2023
Dear Carrie,Thank you for taking the time to share your recent experience in Hilton Garden Inn and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,Naheeda KakaaSales Coordinator

6/10 Okay

Marquita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Naheeda Kakaa on 25 Sept 2023
Dear Marquita,Thank you so much for staying with us! It was a pleasure having you and we are happy to see your rating.Kind Regards,Naheeda KakaaSales Coordinator