Outdoor pool
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Reviews of Highlands Suites Apartment Hotel

3 out of 5
Highlands Suites Apartment Hotel
Chania Avenue, Nairobi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 8 out of 11 reviews" "
Rating 8 - Good. 1 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.4/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

lin

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

8/10 Good

WENCUI

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021

10/10 Excellent

Jewel

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place with a pool, and a restaurant, or your own kitchen if you prefer.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Highlands Suites continues to be a very well located serviced apartments hotel that offers what you need.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Highlands Suites is a well located serviced apartments hotel in walking distance of AD Life and Yaya Centres. It also features a restaurant a a pool and a gym. Perfect.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 5 nights in May 2019
Response from hs on 2 July 2019
Thank you

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High standard apartments
High standard apartments with good service. The only missing part was the kitchen equipment that wasn´t really organised for cooking, rather expecting guests to order food in the restaurant.
Stayed 6 nights in May 2019
Response from HS on 2 July 2019
Hi Anders Thank you for staying with us and for taking time to leave us a feedback, We note your comments on the kitchen organisation, we regret that the already existing equipment did not meet your cooking requirement but please note this was not by design, we always have larger or smaller items on request. Thank you once again and we look forward to getting another opportunity to serve you. Kind regards HS

6/10 Okay

Aravind, Bangalore

Liked: Cleanliness, property conditions & facilities
Mixed bag
The infrastructure is brand new and everything is gleaming. The location is great. It is near two malls and is well served by Uber. Many good restaurants nearby. There is a coffee shop on the premises and the coffee and breakfast is good. But... While there are enough staff in the hotel and all speak good English, and all are polite, they lack training - Post Checkin, there is an inventory count of every cutlery, pot and pan in the room, before you are allowed to settle down. This took all of 5to 7 minutes. -, After this person left, we discovered the fridge, the oven and the door bell did not work! Wrong things in the checklist. Any way none of it could be rectified that evening - The fridge and the oven worked the next morning, there is a master switch that the earlier lady did not know about - the calling bell never worked. But they refused to give us a second key as 'it was not allowed' - but the best was yet to come. It was our reservation through Hotels. Com. They did not have a copy, so we gave them ours. They weren't sure if breakfast was included or even if it was double occupancy. Both were clearly written! So we paid for the breakfast the first day and then got a refund on the last day. - The Manager who comes in once in a while is a bit apathetic. He said he would meet us the next morning and then did not come. Subsequently we are told he does not come in on weekends. - No startup kit of water, tea, etc. No newspaper. Internet is spotty
Stayed 4 nights in Sep 2018