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Sorry, this property is temporarily unavailable Wed., Apr. 01 2020 - Thu., Sep. 30 2021.
4.4
Excellent
Rating 5 - Excellent. 92 out of 148 reviews
5 - Excellent 62%
Rating 4 - Good. 38 out of 148 reviews
4 - Good 26%
Rating 3 - Okay. 12 out of 148 reviews
3 - Okay 8%
Rating 2 - Poor. 4 out of 148 reviews
2 - Poor 3%
Rating 1 - Terrible. 2 out of 148 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Stayed 3 nights in Feb 2020

1/5 Terrible

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Stayed 1 night in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful place, very atmospheric. Noisy room at night.
Stayed 5 nights in Oct 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the city center with gardens and wonderful staff!
Stayed 1 night in Sep 2019