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Crowne Plaza Hotel Nairobi, an IHG Hotel

Photo gallery for Crowne Plaza Hotel Nairobi, an IHG Hotel

Featured image
Outdoor pool
Outdoor pool
View from Room
Minibar, in-room safe, desk, soundproofing

Overview of Crowne Plaza Hotel Nairobi, an IHG Hotel

Crowne Plaza Hotel Nairobi, an IHG Hotel

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Kenya Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

Explore the area

  • Popular LocationUhuru Park16 min walk
  • Popular LocationKenya Railway Golf Club18 min walk
  • Popular LocationThika Road Mall14 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)18 min drive

Choose dates to view prices

About this area

Nairobi

Located in Nairobi, Crowne Plaza Hotel Nairobi, an IHG Hotel is in the business district. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park and Uhuru Park. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Uhuru Park - 16 min walk
  • Kenya Railway Golf Club - 18 min walk
  • Nyayo National Stadium - 5 min drive
  • Strathmore University - 5 min drive
  • Thika Road Mall - 14 min drive

Getting around

  • Syokimau SGR Railway Station - 16 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 18 min drive

Restaurants

  • Baraka Restaurant — 1 min walk
  • Sikia Restaurant — 1 min walk
  • Upperhill Springs Restaurant - 10 min walk
  • Pango Brasserie - 17 min walk
  • Mukutan Garden Café - 17 min walk

About this property

Crowne Plaza Hotel Nairobi, an IHG Hotel

4-star hotel near Uhuru Park
2 restaurants, an outdoor pool and a health club are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. All 206 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Conveniences include fridges and coffee makers, and guests will appreciate thoughtful touches such as bathrobes and slippers.
Crowne Plaza Hotel Nairobi, an IHG Hotel offers 206 forms of air-conditioned accommodation with minibars and a safe. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (third-party expert - Global) and COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi, Wired Internet (USD 2.5 per day)

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–9:00 AM: USD 5-20 per person
  • 2 restaurants and 1 coffee shop
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Hindi
  • Italian

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 30 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 6:00 AM to 6:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel
Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi, An Ihg
Crowne Plaza Hotel Nairobi, an IHG Hotel Hotel
Crowne Plaza Hotel Nairobi, an IHG Hotel Nairobi
Crowne Plaza Hotel Nairobi, an IHG Hotel Hotel Nairobi

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 78 out of 150 reviews
5 - Excellent 52%
Rating 4 - Good. 51 out of 150 reviews
4 - Good 34%
Rating 3 - Okay. 9 out of 150 reviews
3 - Okay 6%
Rating 2 - Poor. 7 out of 150 reviews
2 - Poor 5%
Rating 1 - Terrible. 5 out of 150 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Aug 2021

2/5 Poor

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not a Happy Stay
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020