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Cloud Hotel & Suites

Photo gallery for Cloud Hotel & Suites

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Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Premium bedding, in-room safe, desk, soundproofing

Overview of Cloud Hotel & Suites

Cloud Hotel & Suites

4 out of 5

3.5/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Corner of 4th Parklands and Masari Road, Nairobi, 00100

Explore the area

  • Popular LocationAga Khan University Nairobi14 min walk
  • Popular LocationNairobi National Museum10 min drive
  • Popular LocationWestgate Shopping Mall10 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)55 min drive

Choose dates to view prices

About this area

Nairobi

Located in Nairobi, Cloud Hotel & Suites is connected to a shopping centre. Muthaiga Golf Club and Kenya Railway Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Diamond Plaza II and Westgate Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.

What's nearby

  • Aga Khan University Nairobi - 14 min walk
  • The Sarit Centre - 4 min drive
  • University of Nairobi - 7 min drive
  • Nairobi National Museum - 10 min drive
  • Westgate Shopping Mall - 10 min drive

Getting around

  • Syokimau SGR Railway Station - 53 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 55 min drive

Restaurants

  • Curry Flavors - 9 min walk
  • Retro Cafe - 9 min walk
  • Legends Restaurant - 9 min walk
  • Pizza Corner Cafe & Grill - 19 min walk
  • Big Square Oval - 3 min drive

About this property

Cloud Hotel & Suites

Hotel connected to a shopping centre in Nairobi with free parking
A restaurant, an indoor pool and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 39 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. For a bit of entertainment, LCD TVs come with satellite channels, and guests can also appreciate conveniences like fridges and coffee makers.
Cloud Hotel & Suites offers 39 forms of air-conditioned accommodation with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Check-in

Contactless social distancing
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 9 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Russian

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Massage - deep-tissue
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LCD TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 9 per person (approximately)
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 9 out of 50 reviews
5 - Excellent 18%
Rating 4 - Good. 23 out of 50 reviews
4 - Good 46%
Rating 3 - Okay. 7 out of 50 reviews
3 - Okay 14%
Rating 2 - Poor. 5 out of 50 reviews
2 - Poor 10%
Rating 1 - Terrible. 6 out of 50 reviews
1 - Terrible 12%

3.6/5

Cleanliness

3.8/5

Staff & service

3.6/5

Amenities

3.2/5

Property conditions & facilities

4/5 Good

Stayed 2 nights in Mar 2020

4/5 Good

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Goog locality
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A View from the Clouds.
Good service and lovely restaurant with a view of the city.
Stayed 1 night in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Had a lovely stay at Cloud Hotel. Nice sized rooms with comfortable beds, air conditioning and toiletries provided. Had a nice view of the city from the rooms and restaurant. Food served was delicious although the attentiveness of the waiters could improve, we waited a long time to get serviettes , tooth picks and the wrong flavor drinks was brought to us at dinner. Tables should have been pre-set before guests are seated. We thought it could be due to lack of training because on the plus side they were friendly and polite with the service they did give. Room service was available and phones in the room had direct contact to the kitchen. Hotel had a decent size pool, though it was quite shallow. It was never overcrowded during our stay. Lots of shopping options downstairs of the plaza! You can get anything from food, perfume to souvenirs. I would recommend the hotel as a cost efficient and comfortable option for a stay in Nairobi. I would stay again.
Stayed 2 nights in Feb 2020

4/5 Good

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
don't except to have the same quality as 4 star hotel for pool or spa
Stayed 6 nights in Jan 2020