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Rating 10 - Excellent. 37 out of 114 reviews" "
10 - Excellent
37
Rating 8 - Good. 28 out of 114 reviews" "
8 - Good
28
Rating 6 - Okay. 32 out of 114 reviews" "
6 - Okay
32
Rating 4 - Poor. 11 out of 114 reviews" "
4 - Poor
11
Rating 2 - Terrible. 6 out of 114 reviews" "
2 - Terrible
6
7.2/10
Cleanliness
7.8/10
Staff & service
7.6/10
Amenities
6.8/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Yunior
27 Dec 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower in the rooms were extremely dirty and the knob to open the water for the shower was broken. Requested another room and it had the same exact problem.
WiFi was pathetically slow. It'll be good for sending messages and that's all.
The bed was at least comfy and the air conditioner worked well.
Was very happy with all aspects of Nagaland Hotel. Courteous helpful staff, Enjoyed our daily breakfast at the inhouse cafe, Will definately stay there again..
Love the Nagaland Hotel! Very reasonably priced rooms, excellent service from the staff, clean rooms, love the free breakfast as well.
Centrally located, and they have the best mango shakes :-)
Craig
Stayed 2 nights in Jun 2023
Response from Winnie on 20 Aug 2023
Thank you for staying with us. We hope to welcome you again in the future.
10/10 Excellent
Luisa
9 June 2023
Luisa
Stayed 1 night in Jun 2023
Response from Winnie on 13 June 2023
Thank you so much! We hope you enjoyed your stay with us.
8/10 Good
Gema
23 May 2023
Gema
Stayed 1 night in May 2023
Response from Winnie on 13 June 2023
Thank you for rating us. We hope you had a satisfying stay with us. We welcome comments and suggestions to improve our service.
Love this place and the people running it!
So kind and helpful.
So glade I picked it. And the walk in the park at night was awesome. Not to mention the mall is right across the street
I will return. FM
Frank
Stayed 1 night in Dec 2022
Response from Winnie on 20 Aug 2023
Thank you for staying with us. We hope to welcome you again in the future.
Not like the pictures. There was a leak in the ceiling. I requested to change rooms but no rooms available. Breakfast was terrible my family and I got some sort of food poisoning. Wife and son were throwing up all day. I would never come back here again more recommend it to family and friends.
Richard
Stayed 2 nights in Oct 2022
6/10 Okay
Mercedes
22 Oct 2022
Disliked: Property conditions & facilities
Older hotel bathroom needed better attention. Toilet backed up and had to tell maintenance to clean after it was fixed. Hotel is not close to cathedral for Penafrancia and not a good location, however police station is across the street.
Mercedes
Stayed 2 nights in Oct 2022
10/10 Excellent
Lina
11 Aug 2022
Lina
Stayed 4 nights in Jul 2022
10/10 Excellent
Anthony
27 July 2022
Anthony
Stayed 5 nights in Jul 2022
6/10 Okay
May
Travelled with family
11 July 2022
Disliked: Property conditions & facilities
Back parking needs cleaning, remove all those old, not working cars in d backn
The staff was super helpful in accommodating a date change. Expedia couldn't get the change done in their system but the locals simply made a note that my wife would be checking in 2 days later that the reservation. THAT'S the Philippines people for you!! Will stay again for sure!!
I booked this room for my fiance. The room was okay except for the air conditioning going out twice. The second time it went out was after midnight and so she had to suffer through the night in the heat. However, the staff made things right and for her second night, she was upgraded for free in one of the deluxe rooms which was so much nicer. Will definitely be staying there again. Very good service
The reception on duty was not very accomodating arrived in the evening long drive from manila and was advise that my booked accomodation will not valid until we have certificate of entry. Told it was not posted prior to booking. Told we bring a med cert from the local gov. Advise her that the booking as well is no cancellation.Advise we here to deliver hospital equipment only not a tourist or local stranded ind but she doesnt listen and insist still. Very tiring day long drive the reception has no courtesy and good service to handle customer like us. We are still ask to go and ask to local office of Naga and was advise no need for entry cert if our business is very short stay.
Donna
Stayed 1 night in Nov 2020
8/10 Good
James, Albay
Business traveller
25 Nov 2020
Liked: Cleanliness, staff & service
The property's nice and clean, the staff are helpful. The ceiling on the room I stayed at needs a bit of repair, but not really a big deal.
James
Stayed 1 night in Nov 2020
6/10 Okay
MiltonCo, San Juan, Philippines
Business traveller
25 Nov 2020
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good location for nearby restaurants and convenience stores. Night duty front desk was very friendly and courteous. The day duty was very arrogant. Both of them. Being very busy is no excuse to be arrogant. No elevator for this property. Price is very good. Breakfast is 8:30 am. I don't think Covid 19 is a valid excuse for a super late breakfast. Specially if your almost fully booked.
A decent hotel located in the center of town. The room was good. The staff was a-ok. The restaurant was ok and there were plenty of restaurants close by. I was there for 2 weeks and would stay again. The wifi was marginal. And hot water was hit or miss.
Close to the city proper. Closing distance to all the shops,restaurants & malls.
The hotel is old, needs to do some upgrade. Our room leaks when it rains.
No elevator.
1/5 rate
Its close to the grocery restos and fastfoods, fridge, aircon, hot water are available.Friendliness and efficiency of staff. Affordable. The not so dislike is the upgrading of door card, wifi password.
Verified traveller
Stayed 1 night in Aug 2019
Response from WRE on 17 Aug 2019
Thank you. We will do our best to improve our facilities and services.
6/10 Okay
Socorro
14 Aug 2019
Liked: Staff & service
Socorro
Stayed 6 nights in Jun 2019
Response from WRE on 15 Aug 2019
May we know what kind of problems you encountered so we can improve our services?
This was our third stay at Nagaland. We love this hotel for it’s friendly staff, clean - comfortable rooms and delightful coffee shop, White Bean. The location is ideal, mall with grocery directly across the street and several 24 hour restaurants within walking distance including Chow King, Jollibee and KFC.
The place is very convenient to every where with in the centre of the town, the staff are very kind and friendly,
Aside from there is no friends, which I hire it for 200.00 pesos a day, needs to have an elevator ???? Soon hopefully
Too dirty for the kids. The aircon is not too cool enough and the aircon on our other room has a leaking water.
Marita
Stayed 2 nights in Feb 2019
6/10 Okay
Verified traveller
6 Feb 2019
Liked: Staff & service
The hotel was poorly lit. Buy the rooms were clean. No elevator too; difficult for elderly to go up the stairs and down. The road going to hotel isnpoorly lit st night and the road needs repair.
Verified traveller
Stayed 1 night in Feb 2019
6/10 Okay
Verified traveller
29 Dec 2018
Liked: Cleanliness, staff & service
The stay was okay but the place is so small. No other facilities other than... no there are no facilities.
Verified traveller
Stayed 1 night in Dec 2018
Response from Winnie on 30 Jan 2019
Hi! Thank you for your review. We do not know what you mean by facilities but if you're looking for a pool or a gym, we don't have that right now. The facilities that we provide right now includes 24 hours reception and housekeeping, a restaurant where you can take your breakfast, lunch or dinner, a parking space, free airport transfers, luggage storage, etc... I hope you can provide telling us which facilities you want us to include next time you write a review.