Check in was easy, no problems! Upon arrival to the room, in general it was clean. There was some things that was not done. There was candy on the floor, you could clearly see the floor wasn't vacuumed all the way. There was underwear still left in the wash machine and the towel holders are cracked. The one in the hallway completely broke, but they fixed it. The TV remote didn't work so we had to manually change the stations and the last things was the wash machine breaking in the middle of my cycle. No one came to check it out and there is no way it just broke the first time I used it. The neighbors were irritating. The next door neighbors to the left played music at disrespectful times, to 2am and the other times starting at 4am. Who does that? Disrespectful and of course the office could do nothing about it. The people above me had a little kid that they just let run back and forth and jumped everywhere. I finally had to say something to them and to the next door neighbors. Both eventually stopped, but why should I have to say something. I probably would stay at the site again, but not at this unit.