Standard Room, 1 King Bed, Balcony, Pool View | View from room

Reviews of Dayton House Resort, BW Signature Collection

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 880 out of 2313 reviews" "
Rating 8 - Good. 706 out of 2313 reviews" "
Rating 6 - Okay. 353 out of 2313 reviews" "
Rating 4 - Poor. 193 out of 2313 reviews" "
Rating 2 - Terrible. 181 out of 2313 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Satara, Westland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. I loved the balcony and the pool areas were nice. The staff was friendly and professional.
Stayed 3 nights in May 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dayton House exceeded our expectations. Our room had recently been updated with new paint, furniture, and bathroom fixtures. I expected a rundown place, but they have updated most everything to make it very nice for the price. Dayton was clean and the pools were clean and warm. The coating of the bottom of the pools were sand color so first glance they looked dirty. They were clean. The hallway color next to the elevators was painted dark grey that made the hallways dark and cheap looking. I highly recommend to the management to paint that area a lighter color. Our particular room was on 3rd floor directly above the Yella Umbrella pool bar. It was pretty loud from people and music till about 11PM. 3rd floor is even with the top of the palm trees so if you pay more for a balcony ocean view, pick a 4th floor or higher room if you can. Breakfast was off sight, but it was excellent, and the staff was friendly. We would definitely stay there again but request a 4th floor or higher room.
Stayed 7 nights in May 2024

6/10 Okay

Tracy

Decent location
Stayed 4 nights in May 2024
Response from Shay on 21 May 2024
Thank you Tracy for taking the time to leave us a rating. We appreciate your honesty and your willingness to share your experience with us. We strive to provide the best service possible, and your feedback is invaluable in helping us improve. If you have any specific comments or suggestions on how we could have made your stay better, we would love to hear from you. We hope to have the opportunity to welcome you back and provide an even better experience in the future.ShayGuest Services

8/10 Good

Anne T

Beautiful view, beach is gorgeous! Property needs some updating, but we enjoyed it overall. Would return!!
Stayed 5 nights in May 2024
Response from Shay on 21 May 2024
Thank you for your feedback. We are glad to hear that you enjoyed the view of the ocean. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback and can't wait to welcome you back soon!ShayGuest Services

10/10 Excellent

Malgorzata, Rocky River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room could be of a higher standard
Stayed 4 nights in May 2024
Response from Shay on 21 May 2024
Thank you Malgorzata for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Bonnie L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach and our room was clean and comfortably. We spent most of our time on the beach or enjoying the surroundings so for the price we were pleased. This was our 4th time staying here and we would return.
Stayed 4 nights in May 2024
Response from Princess Evening Manager on 20 May 2024
Thank you so much for your glowing review! We're delighted that you had a fantastic experience at our hotel. It's our pleasure to ensure that each guest feels valued and well looked after, and we're thrilled that we achieved that during your stay. We look forward to hosting you again soon!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Shay on 21 May 2024
Hello Tara,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 20 May 2024
We're overjoyed to receive such a wonderful review from you! Providing excellent service and creating unforgettable experiences for our guests is what we aim for, and it's truly rewarding to see that reflected in your feedback. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Keren Jean Dever

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff! Facility is not updated but pool was cool and hot tub hot, great oceanfront room with plenty of chairs and umbrellas. Had a great time.
Stayed 4 nights in May 2024
Response from Princess Evening Manager on 20 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

10/10 Excellent

Allen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean, the breakfast bar and area was nice and food was good. Staff there was really friendly.
Stayed 2 nights in May 2024
Response from Princess Evening Manager on 20 May 2024
Thank you so much for your glowing review! We're delighted that you had a fantastic experience at our hotel. It's our pleasure to ensure that each guest feels valued and well looked after, and we're thrilled that we achieved that during your stay. We look forward to hosting you again soon!

10/10 Excellent

Mitchel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazingly friendly. Very walkable to most things nearby.
Stayed 2 nights in May 2024
Response from Princess Evening Manager on 17 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

6/10 Okay

Karolyn

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like that we didn't know there wasn't any pool or beach towels. The TV was terrible, The bathroom wasn't very clean. I would have preferred plastic cups for the bathroom instead of using the dishes that didn't even have a dishwasher and WE were supposed to do all the dishes. How do we even know they were clean to begin with. The Breakfast was Very Good and the people working it were Very Nice!
Stayed 2 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We're sorry for any inconvenience or discomfort you encountered during your stay. Your feedback is invaluable to us, and we're committed to making improvements to prevent similar issues in the future.

8/10 Good

Evens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people are very friendly, they make you feel like you are home. It was a nice experience
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

10/10 Excellent

Jewel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the location and all the staff. We had a beautiful view of the ocean and the kids loved the lazy river. We will definitely be staying here on our next trip.
Stayed 2 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We're overjoyed to receive such a wonderful review from you! Providing excellent service and creating unforgettable experiences for our guests is what we aim for, and it's truly rewarding to see that reflected in your feedback. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Juliana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 17 May 2024
Thank you for choosing to stay with us, and for sharing your positive feedback! It's fantastic to hear that you had a memorable experience at our hotel. We strive to create a home away from home for all our guests, and we're thrilled that you felt comfortable and well taken care of during your stay.

10/10 Excellent

Kristie Nia

Liked: Staff & service
Needs updating but great stay
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We appreciate you taking the time to leave such a glowing review! It's delightful to hear that you found our accommodations comfortable and our staff welcoming. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good,
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We're overjoyed to receive such a wonderful review from you! Providing excellent service and creating unforgettable experiences for our guests is what we aim for, and it's truly rewarding to see that reflected in your feedback. We can't wait to welcome you back for another exceptional stay!

6/10 Okay

Dennis

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
Hot tub had a lot of floaters…an outdated area. Breakfast was nice but probably won’t stay here again.
Stayed 5 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We're genuinely sorry to hear about your experience at our hotel. Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to ensure a better stay for all our guests.

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we did not like was the color of the blankets on the bedding.
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and comfort, and it's fantastic to know that we met your expectations.

10/10 Excellent

Clynell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the balconies the lazy river ,hot tubs ,also the breakfast all you can eat .
Stayed 4 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

8/10 Good

Carmesha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Broken toliet
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and comfort, and it's fantastic to know that we met your expectations.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and comfort, and it's fantastic to know that we met your expectations.

10/10 Excellent

Helem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente cómoda y acogedora, la habitación amplia y el personal es demasiado amable
Stayed 4 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Thank you for choosing to stay with us, and for sharing your positive feedback! It's fantastic to hear that you had a memorable experience at our hotel. We strive to create a home away from home for all our guests, and we're thrilled that you felt comfortable and well taken care of during your stay.

10/10 Excellent

Abby Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing place to stay, we were very happy with our accommodations.
Stayed 4 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was amazing! The south building that I stayed in was farely new and it was very cozy. It was clean and in good condition. I know some myrtle beach properties can be a little dated and old, but this one was really nice and clean. Ill definitely stay again and the free breakfast buffet was the icing on cake!
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and comfort, and it's fantastic to know that we met your expectations.

10/10 Excellent

Synora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are nice and clean. We enjoyed our experience!
Stayed 2 nights in May 2024
Response from Shay on 12 May 2024
Hello Synora,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Karen

Liked: Property conditions & facilities
Comfy beds.. great breakfast
Stayed 2 nights in May 2024
Response from Shay on 12 May 2024
Hello Karen,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

David

Travelled with partner
Liked: Amenities
The tub was really slow to drain while taking showers, toilet paper is like sand paper, AC unit was loud, light bulbs missing out of lamps.
Stayed 1 night in May 2024
Response from Shay on 12 May 2024
Hello David,Thank you for your feedback! We appreciate you sharing ways that we can improve, and we're committed to using this information to enhance both our service and property. Your satisfaction is incredibly important to us, and we hope to have the opportunity to welcome you back soon for an even better experience. If there's anything else you'd like to share or discuss, please feel free to reach out.ShayGuest Services

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cozy and nice place
Stayed 4 nights in May 2024
Response from Shay on 12 May 2024
Hello Ann,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Agnieszka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself could use some renovations. The area around it is safe and walkable. The best thing about our stay was customer service. The evening manager Princess was amazing. I wish every property had a manager with such incredible customer service and communication skills.
Stayed 3 nights in Apr 2024
Response from Princess Evening Manager on 16 May 2024
Wow! Thank you for your kind words and high praise. We're thrilled that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to host you again soon!

6/10 Okay

Nancy, Mashpee

Travelled with family
Liked: Staff & service
Grounds are pretty and atmosphere fun! Beds could be softer but views beautiful and kitchen had everything we could need. Second time staying with Dayton House because of amenities, location and very friendly staff at the breakfast included every day! They need to have a cleaner clean the outside public bathroom daily though. Very dirty and smelly. Guests coming in before their rooms are ready have no choice but to use it. Truck stops are cleaner.
Stayed 3 nights in May 2024
Response from Princess Evening Manager on 16 May 2024
We're genuinely sorry to hear about your experience at our hotel. Your feedback is incredibly valuable to us, and we're committed to addressing the issues you've raised to ensure a better stay for all our guests.

8/10 Good

Nanomi, Milwaukee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our time, it was peaceful and écrive was so friendly.
Stayed 2 nights in Apr 2024
Response from Shay on 9 May 2024
Hello Nanomi,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Kathryn

Travelled with group
Liked: Property conditions & facilities
Room was clean and was properly cleaned during our stay. Very quiet, and parking was easy to get to. Breakfast buffet was really good and the staff in the restaurant was amazing. We will stay at this hotel in the future.
Stayed 2 nights in May 2024
Response from Shay on 9 May 2024
Hello .......,Thank you for the 5-star rating! We're glad you enjoyed the breakfast service, and found our staff to be amazing. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Nirali, Saint Peters

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly as well as room was not ready. Room as bathroom leakage. I will not recommend this property.
Stayed 2 nights in Mar 2024
Response from Shay on 9 May 2024
Thank you Nirali for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast experience was great. The proximity to the ocean was amazing. The Dayton House was so clean, everyone was so nice and we had a wonderful time. We will definitely go back to Dayton House when we go to Myrtle Beach.
Stayed 4 nights in May 2024
Response from Shay on 9 May 2024
Thank you Carl for your positive feedback! We're delighted to hear that you enjoyed the breakfast service, and found the staff to be friendly and welcoming. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!ShayGuest Services

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice & clean, staff was helpfull.
Stayed 4 nights in May 2024
Response from Shay on 9 May 2024
Hello Phillip,Thank you for taking the time to leave us a rating! We're glad that you appreciated the cleanliness, and found our staff to be helpful. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Nitosha

Liked: Cleanliness, staff & service
I had a great time. I loved how safe I felt there. The suite wasn’t what I expected but it was nice. A little out dated. I would definitely go back. Very friendly staff. Great view of the ocean.
Stayed 3 nights in May 2024
Response from Shay on 9 May 2024
Thank you Nitosha for your feedback! We're thrilled to hear that you enjoyed the view of the ocean during your stay. Your safety and comfort are our top priorities, so it's fantastic to know that you felt secure and that our staff made your experience even more pleasant with their friendly service. We can't wait to have you back with us soon for another memorable visit!ShayGuest Services

4/10 Poor

Daniel, Dorchester

Disliked: Cleanliness, staff & service, property conditions & facilities
When we got into our room the room was full of palmetto bugs and sheets were clearly not clean. We called the front desk for a resolution and they was told someone will come reclean the room and maintenance will come spray something since there “were no rooms available”. We waited for 30 minutes and called back to the front desk to then be told that everyone had left for the night and we would need to wait for the next morning since there was no one to come clean the room or remove the bugs from out kitchenette and bathroom. It was such a bad and inconvenient experience especially since we were traveling with 2 small children. I had to threaten them with asking for my money back to get some type of reaction and finally get moved to another room which had no blankets in the beds and bathroom was full of hair. For a hotel that is serious about very limited housekeeping during stays there rooms were not up to par at all with cleanliness.
Stayed 5 nights in May 2024
Response from Shay on 9 May 2024
Hello Daniel,We sincerely apologize for any shortcomings in the cleanliness of your room and for not being able to fully accommodate your needs during your stay. Your comfort and satisfaction are incredibly important to us, and we regret that we fell short on this occasion. Please know that we take your feedback seriously and are taking steps to address these issues to ensure a better experience for our guests in the future. We truly hope that this experience doesn't deter you from giving us a second chance to provide you with the exceptional service and experience you deserve.ShayGuest Services

10/10 Excellent

Sathish Kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Walkable to beach and near major areas of interest
Stayed 1 night in May 2024
Response from Shay on 7 May 2024
Hello Sathish Kumar,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!Shay Guest Services

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
The grassy area in between the pools and beach was very nice
Stayed 3 nights in May 2024
Response from Shay on 7 May 2024
Thank you Kristen for your feedback. We are thrilled to hear you enjoyed the lawn area, and easy access to the beach. If you have any additional feedback or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!ShayGuest Services

8/10 Good

Michelle, Mooresville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very noisy.. actually asked if it was haunted because of the weird noises..otherwise was a great hotel!
Stayed 3 nights in May 2024
Response from Shay on 7 May 2024
Hello Michelle,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

ben w

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shay on 7 May 2024
Hello Ben,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time. Staff was friendly, property was clean and location was fantastic! Close enough to what the area has to offer but not in the heart of the strip where it’s busiest.
Stayed 3 nights in Feb 2024
Response from Shay on 7 May 2024
Hello Tina,Thank you for the 5-star rating! We're glad you found the staff to be friendly, and appreciated the cleanliness of our resort. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Shay on 7 May 2024
Hello Helen,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

4/10 Poor

Jennifer

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Got a deal on a room for a night here. Although after fees wasn’t that great a deal. Old, dated hotel. The room was rundown but clean, comfy bed. Kind of just got the ick from the minute I walked in the lobby. If you can afford an extra $100 def worth going to a courtyard etc instead. Also wasn’t clear that the building on the ocean side was a special category. “Standard” room was in a building across the street.
Stayed 1 night in Apr 2024
Response from Shay on 9 May 2024
Hello Jennifer,Thank you for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services

2/10 Terrible

Lindy, Chas

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Will NEVER stay here again ! Check in was a nightmare and parking can be highly dangerous to your car as space is limited. Would NEVER have gone in the pool. Bottom of pool is sand colored: water looked a dirty silver color. Ocean snack bar was wonderful with a great and friendly manager. Our room said a " ocean view "- laughable. If you hung far over the balcony, MAYBE you could see the ocean. We have stayed in M.Beach many, many times over the years, and, this property , for the price, was ridiculous.
Stayed 1 night in Apr 2024
Response from Shay on 9 May 2024
Thank you Linda for your feedback! We are glad to hear that you enjoyed your experience at our bar and that our bar manager exceeded your expectations. In addition, we regret to hear the shortcomings about other aspects of your stay. If you decide to give us a second chance, we would like to suggest booking an oceanfront room instead of an ocean view room. This way, your room will directly face the ocean, ensuring a more immersive and enjoyable experience. We appreciate your understanding and the opportunity to make your next stay with us exceptional.ShayGuest Services

8/10 Good

Talia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! We enjoyed our stay and will be back :)
Stayed 5 nights in Apr 2024
Response from Shay on 30 Apr 2024
Hello Talia,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and found our staff to be friendly and helpful. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience breakfast was great definitely I’ll be coming back to stay again
Stayed 2 nights in Apr 2024
Response from Shay on 30 Apr 2024
Thank you Alberto for your feedback! We're delighted to hear that you enjoyed the breakfast service, and it's rewarding to know that you had a positive experience.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!ShayGuest Services

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shay on 30 Apr 2024
Thank you Emily for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services

2/10 Terrible

Merideth

Disliked: Staff & service, property conditions & facilities
We arrived at 4:30 pm for check-in, but our room was not available for check-in until after 7pm. This was very inconvenient when traveling with young kids. Then, when we were able to finally check in, the room was on the 5th floor and the elevator was broken. So we had to haul all of our stuff up 5 flights of stairs. The service at the front deck was challenging as there was always a 30 min wait. Would not recommend due to these reasons.
Stayed 1 night in Mar 2024
Response from Shay on 9 May 2024
Thank you Merideth for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent visit. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly.If you have any additional feedback or if there's anything else we can do to make your next more enjoyable, please don't hesitate to reach out to us.ShayGuest Services