Free WiFi
Check availability

Reviews of Hotel Madarao

2.5 out of 5
Hotel Madarao
Madarao-Kogen, Myoko, Niigata

Reviews

7.4

Good

Rating 10 - Excellent. 9 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 4 out of 22 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Libo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was large. The staff was helpful. The breakfast was a little disappointing but at least it was free
Stayed 2 nights in Jan 2024

10/10 Excellent

Judyien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great service. Room was cleaned fresh towels every day. Great area ski slope is a 5 minute walk away 10/10 recommend

8/10 Good

Samuel

Stayed 1 night in Dec 2021

10/10 Excellent

Alegna

Stayed 1 night in Dec 2021

10/10 Excellent

Lorrienda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!!!
Spacious and very clean!!! Friendly staff and close to everything.
Stayed 1 night in Dec 2021

10/10 Excellent

Marites

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
STAFF WAS VERY HELPFUL. CLEAN ROOM. THEY LET US USE THE DINING ROOM TO CELEBRATE NEW YEAR. STAFF WAS VERY FLEXIBLE.
Stayed 2 nights in Dec 2021

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Dec 2021

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! Very helpful! Lots of fun! Breakfast isn’t much but it’s better than nothing! :)
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
We were misdirected to the main madarao hotel then charged $75 to be picked up 60m away before we got there. Orher hotels many kms away took us home due to snow and bus was 1/4 price manny kms further. Meanwhile 3 hotel bus sat idle for next 4 days. Facilities were rundown. No safety rails on stairs to entry or ski store. Drying room heater turned off & foyer to conserve $. Underwhelming brealfast with occasional poor higeine. Requests made, nothing fixed in week multi room 10 pp group include no room heater, leaking toilet, not enough towels for persons booked to rooms, facilities nonexistant compared to claim on booking- infact no fridge, minibar, credit card facility, toiletries, crockery or, cutlery. The one vending machine out of order the whole week was only source of food or drink. Overall worse than a backpackers the locals avoid.
Stayed 6 nights in Jan 2019

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient on the ski slopes
A comfortable hotel right on the ski slopes. Could use a bit of maintenance (hotel lost power a few times due to overload but they quickly fixed it each time). But it was clean and comfortable and the staff were incredibly helpful. Convenience of ski hire shop and a great bar and food in the hotel. They also arrange easy trips to the snow monkeys which saved us so much time. Breakfast supplied each morning which was a bonus.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

6/10 Okay

Ray, Manila

Liked: Cleanliness, staff & service
Disliked: Room comfort
okay hotel, that needs an update
The hotel is a bit of an uphill walk to the actual ski area. It's not too far, about a 10 minute walk which is not bad... but going uphill plus snow and if you're carrying your ski gear, then it gets challenging. The staff was great and very accommodating. The folks at the front desk and ski rental place were very helpful. The facilities however, specially the rooms need some updating. The heating wasn't working well on my 2nd day, and on the third day it was just non-existent for the showers/sink and also for the room. Even without me requesting, the staff provided a portable heater which helped a little and offered extra blankets. Food options in the hotel and nearby - not a lot. Also make sure you bring cash (local currency).
Stayed 3 nights in Feb 2018

6/10 Okay

makoto

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities
何も無い〜
Stayed 1 night in Dec 2023

6/10 Okay

Koki

Stayed 1 night in Dec 2023

2/10 Terrible

Yu

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
スタートから最悪でした。 勝手にカードから手数料引き落とされるし、日本語は通じないし大揉め。 他の方の口コミを見てから決めるべきでした。 トイレやお風呂は何年も前から壊れたままみたいで直す気はなさそうです。 宿泊中もアメニティもなく、ブレーカーもよく落ちて大変でした。 唯一の救いは… 受付の日本人のお姉さんが優しくて可愛い。 あとはBARは素敵でした。 異国感を味わうには、いろんな意味でもってこいのホテルでした！
Stayed 1 night in Feb 2023

10/10 Excellent

KATSUHISA

Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最悪の日本語通じないホテルです。
日本語通じない外人オーナーのホテル。壁に穴が空きトイレは不潔。宿泊客は１組だけで若い外人スタッフもまったやる気ない。ここは絶対泊まってはいけない。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018

6/10 Okay

FUMIAKI

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
国際交流の場
ファミリールームに泊まったが、結構広くてスキー目当ての子供連れには良い。 2日ともボイラー故障で風呂に入れず、これは最悪だった。 中にスキーレンタルがあり便利だが、ゲレンデまではそこそこあるので子供がスキーを担いでいくのが一苦労。 スタッフも客もほぼ多国籍の外国人で英語で国際交流が楽しめる。
Stayed 2 nights in Feb 2018

2/10 Terrible

S, 東京

Disliked: Property conditions & facilities, room comfort
電話ですでにお伝えしましたが、サービスは最悪でした。その理由は以下の通り。 ・予約した部屋はツインだったがダブルが用意されていた。ベッドを変更できるとのことだったが、時間がかかると言われ、面倒なのでダブルで我慢した。 ・フロントには一人しかスタッフがおらず、何か対応してもらうにも並ばなければならず時間ばかりが過ぎた。 ・お風呂のボイラーが壊れていて結局お風呂に入れなかった。設備のチェック体制はどうなっているのか？掃除していれば気づくはず。温泉に入れないとわかっていながら、外国人客には温泉を案内していたことも驚きだった。 ・トイレのほとんどが壊れていた。 ・夜中までバンドの音がうるさかった。ライブが遅くまであり音が聞こえることを事前に知らせておくべきだ。 ・フロントの日本人女性スタッフは丁寧に対応してくれたものの、結局、支払った分のサービスは受けられなかったため、返金を要求している。
Stayed 1 night in Feb 2018

6/10 Okay

Yuichi

Liked: Staff & service
インターナショナルな空間。
1月に2泊させていただきました。 オーナーさんが変わったらしくて宿泊者は、ほぼ外国の方でした。日本人スタッフの方は親切に説明していただき助かりました。 併設のバーでは国際的な雰囲気で非常に楽しませていただきました。
Stayed 2 nights in Jan 2018