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Reviews of Mantis Akagera Game Lodge

4 out of 5
Mantis Akagera Game Lodge
Akagera National Park, Kayonza District, Mwiri, East Province

Reviews

8.4

Very good

Rating 10 - Excellent. 3 out of 8 reviews" "
Rating 8 - Good. 3 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, property conditions & facilities
Meh. That's about the best word for it. It's not the staff or facilities, but the general service is just not up to par for Accor. Ask for an African tea - wait 30 minutes and get a cup of water with a tea bag. Dinner? A very expensive mediocre buffet - there is zero option for anything else or a place to go because, well, you're a game park - in a cafeteria-like setting. It was not good. Many more options close by for a better experience, and you won't wonder why you chose this place over the others.
Stayed 2 nights in Feb 2024

8/10 Good

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Elma on 10 Jan 2024
Dear Omar,Thank you very much for your feedback regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager

10/10 Excellent

LeAnn

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Elma on 11 Dec 2023
Dear LeAnn,Thank you very much for your feedback regarding your stay with us.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we look forward to welcoming you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager

8/10 Good

Marc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort with expensive food
Nice comfortable resort in the midst of Akagera. Everything was well done. Be aware that food prices at hotel are too high for the location
Stayed 2 nights in Dec 2023
Response from Elma on 11 Dec 2023
Dear Marc,Thank you very much for your feedback regarding your stay with us.Your feedback is important to us, to continuously improve our services and product.We look forward to welcome you back in the near future.Kind Regards,Elma LabuschagneGeneral Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to assist.
Stayed 1 night in Nov 2023

6/10 Okay

Antoninus

Stayed 1 night in Nov 2023