Outdoor pool, pool umbrellas, pool loungers

Reviews of Fraser Suites Muscat

5 out of 5
Fraser Suites Muscat
Landmark Building, 23 July Street, Muscat, Muscat Governorate

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 113 reviews" "
Rating 8 - Good. 28 out of 113 reviews" "
Rating 6 - Okay. 9 out of 113 reviews" "
Rating 4 - Poor. 3 out of 113 reviews" "
Rating 2 - Terrible. 2 out of 113 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was a great little hotel in a central location. We really liked it and didn't realise it has a laundry in the room which was handy. Only feedback is the back door is really difficult to open and has a special knack to it. Also the bedside tables were really close to the pillow area on the bed with sharp glass corners, was a bit of a hazard in case of head bumps. Also had a fraudulent message from the hotel via Expedia's messaging system which I guess could happen to any hotel but would've been nice to hear a little more about it when we checked in. Apart from that we would stay here again for a reasonably priced hotel that makes a good base for sightseeing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience !
Stayed 4 nights in Apr 2024
Response from Romany Tadros on 28 Apr 2024
Dear Jean,Thank you for your 5/5 rating! We are delighted to hear that you had a fantastic stay with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management.

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Romany Tadros on 28 Apr 2024
Dear Jean,Thank you for your 5/5 rating! We are delighted to hear that you had a fantastic stay with us. We look forward to welcoming you back in the future.Sincerely,Hotel Management.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was wonderful suites , all the employees were amazing, we felt like in the palace of sultan Qaboos Thank you for everything, you are the best
Stayed 3 nights in Apr 2024
Response from Romany Tadros on 24 Apr 2024
Dear Juan,Thank you so much for your kind words and positive feedback. We are thrilled to hear that you enjoyed your stay with us and that our suites and staff exceeded your expectations. It is our utmost priority to provide a memorable and luxurious experience for all our guests, so we are delighted to hear that you felt like royalty during your time with us.We truly appreciate your compliments and we look forward to welcoming you back to our hotel in the future. Thank you for choosing us as your accommodation and for your wonderful review.Sincerely,Hotel Management.

10/10 Excellent

Matvey, Beachwood

Travelled with group
Liked: Amenities, property conditions & facilities
Nice, inexpensive aparthotel with excellent rooms
Stayed 2 nights in Mar 2024
Response from Romany Tadros on 19 Mar 2024
Dear Matvey,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay at our hotel and found our rooms excellent. We take pride in offering a comfortable and inviting atmosphere at an affordable price. We appreciate your feedback and hope to welcome you back again in the future.Sincerely,Hotel Management.

6/10 Okay

Sanjay

Stayed 6 nights in Feb 2024
Response from Romany Tadros on 3 Mar 2024
Dear Sanjay,Thank you for providing feedback on your recent stay at our hotel. We appreciate you taking the time to share your feedback. We strive to provide excellent service and a comfortable stay for all of our guests. We hope you will consider staying with us again in the future. Thank you for choosing our hotel.Sincerely,Hotel Management.

8/10 Good

DILIP

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Positives: Smooth check-in process with accommodating front desk staff, impeccably maintained rooms equipped with necessary amenities, tranquil atmosphere, ample parking facilities, well-equipped gym, convenient location with easy access to Mall of Oman (5 minutes away) and Oman Avenues Mall (10 minutes away), close proximity to hospitals such as NMC and Aster, excellent value for money. Negatives: Limited options for nearby dining, utensils showing signs of wear and tear, insufficient TV channels (assistance from the TV technician was not satisfactory), housekeeping staff could benefit from improved communication skills when interacting with guests. The swimming pool water had an excess of chlorine, which may be uncomfortable for some guests and kids sensitive to strong chemicals.
Stayed 6 nights in Feb 2024
Response from Romany Tadros on 26 Feb 2024
Dear Dilip,Thank you very much for sharing your feedback. Overall, we appreciate your detailed feedback and are glad to hear that you enjoyed your stay with us at our hotel. We will take note of the areas that need improvement and work towards providing an even better experience for our guests in the future. Thank you for choosing to stay with us and we hope to welcome you back again soon.Sincerely,Hotel Management.

8/10 Good

Abdulmajeed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I recommend this apatrments
Stayed 1 night in Jan 2024
Response from Romany Tadros on 31 Jan 2024
Dear Valued Guest,Thank you for staying at our hotel and for your positive feedback! We are glad to hear that you had a good experience during your stay with us. If there is anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back again in the future.Sincerely,Hotel Management.

10/10 Excellent

Faisal

Travelled with family
Liked: Cleanliness, room comfort
Clean, comfortable and spacious environment. Very friendly staff. Enjoyed the stay over there!
Stayed 3 nights in Dec 2023
Response from Romany Tadros on 31 Jan 2024
Dear Valued Guest,Thank you for your kind feedback! We are delighted to hear that you found our hotel to be clean, comfortable, and spacious. Our team strives to provide a friendly and welcoming atmosphere, so we're glad that you felt that way. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management.

10/10 Excellent

Harjeet

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff was very friendly. Realm is wonderful. The Spa was wonderful. Very good and pleasant team. Can’t stop talking about our experience and their pleasant demeanour. Thank you Oman for your hospitality. I leave with great regard for the country and people.
Stayed 1 night in Nov 2023
Response from Romany Tadros on 30 Nov 2023
Dear Valued Guest,Thank you for your positive feedback! We are thrilled to hear that our staff was friendly and that you found our property and spa to be wonderful. It's wonderful to know that our team made your experience enjoyable, and we appreciate your kind words about our hospitality. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for your regard and for choosing to stay with us.Sincerely,Hotel Management.

10/10 Excellent

Samira

Liked: Cleanliness, property conditions & facilities
Very spacious and comfortable space.
Stayed 2 nights in Nov 2023
Response from Romany Tadros on 30 Nov 2023
Dear Valued Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel to be spacious and comfortable. We strive to provide our guests with a comfortable and enjoyable stay, and it's always great to receive such positive comments. We hope to welcome you back on your future visits!Sincerely,Hotel Management.

8/10 Good

Ari

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Romany Tadros on 30 Nov 2023
Dear Valued Guest,Thank you for your positive feedback! We are glad to hear that you had a good experience at our hotel. We strive to provide excellent service and facilities for our guests. Your rating of 4 out of 5 is greatly appreciated, and we will continue to work hard to ensure that we meet and exceed your expectations in the future. If there is anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management.

10/10 Excellent

Imran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and location. Excellent Customer Service Delivery by all staff. One of my best stays from going around the world. Thanks so much for a memorable stay for me and my wife. Will highly recommend and return in the future. Best wishes to everyone.
Stayed 3 nights in Nov 2023
Response from Romany Tadros on 12 Nov 2023
Dear Mr. Imran,Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had an amazing stay with us and that our property and location exceeded your expectations. Our team takes great pride in delivering excellent customer service, so we're glad to know that you found their service to be top-notch. We're honored to be one of your best stays from your travels around the world. Thank you for choosing our hotel for your memorable experience with your wife. We truly appreciate your recommendation and look forward to welcoming you back in the future. Best wishes to you as well!Sincerely,Hotel Management.

6/10 Okay

Kashiup Pravin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was dirty
Stayed 7 nights in Oct 2023
Response from Romany Tadros on 6 Nov 2023
Dear Mr. Kashiup,Thank you for bringing this to our attention. We are sorry to hear that your experience with us was unsatisfactory. We take great pride in maintaining a high standard of cleanliness throughout our property, and we apologize for any areas that fell short of your expectations.Please rest assured that we have taken immediate action to address these issues and improve our housekeeping procedures. We appreciate your feedback and hope that you will give us another chance to provide you with the best possible stay in the near future.Sincerely,Hotel Management.

10/10 Excellent

Shahin

Liked: Cleanliness, amenities, property conditions & facilities
This property was neat and clean and worth the money, but be aware that during the working hours in weekdays you have will have trouble finding a parking spot. If you don’t drive then it’s a perfect place to be.
Stayed 1 night in Oct 2023
Response from Romany Tadros on 26 Oct 2023
Dear Valued Guest,Thank you for your positive feedback regarding our clean and well-maintained property. We are glad to hear that you found it to be worth the money. We understand that parking can be an issue during weekdays, especially during working hours. However, we do offer alternative parking solutions and would be more than happy to assist you. Regardless, we are thrilled to hear that you enjoyed your stay with us and we hope to see you again soon!Sincerely,Hotel Management.

10/10 Excellent

Troy

Liked: Cleanliness, amenities, property conditions & facilities
Very much enjoyed my stay here!
Stayed 5 nights in Jul 2023
Response from Fraser Suites Muscat on 6 Aug 2023
Dear Guest,Thank you for taking the time out of your day to share this feedback with us, it is greatly appreciated! We're delighted to know that you enjoyed your stay with us. We’re so glad you have such a wonderful time and hope you’ll come back to see us again soon.Best Regards,

10/10 Excellent

andrew

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was perfect! Commendable and very cozy hotel apartment.
Stayed 5 nights in Apr 2023
Response from Fraser Suites Muscat on 7 May 2023
Dear Majid, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

10/10 Excellent

Abder-Raouf

Stayed 3 nights in Apr 2023
Response from Fraser Suites Muscat on 17 May 2023
Dear Abder,Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards,Salim AlbusaidiDirector of Sales and Marketing

10/10 Excellent

Mohammed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent rooms and service
Stayed 11 nights in Apr 2023
Response from Fraser Suites Muscat on 7 May 2023
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

10/10 Excellent

Nadeem

Stayed 4 nights in Apr 2023
Response from Fraser Suites Muscat on 14 May 2023
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards,Salim AlbusaidiDirector of Sales and Marketing

8/10 Good

Daniel

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Fraser Suites Muscat on 13 Apr 2023
Dear Daniel, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards,Salim AlbusaidiDirector of Sales and Marketing

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Fraser Suites Muscat on 23 Mar 2023
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards,Salim AlbusaidiDirector of Sales and Marketing

10/10 Excellent

Showmen

Stayed 2 nights in Jan 2023
Response from Fraser Suites Muscat on 18 Jan 2023
Dear Showmen,Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards,Salim AlbusaidiDirector of Sales and Marketing

10/10 Excellent

Saima

10/10 Excellent

Mohammad

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It is great hotel
Stayed 5 nights in Oct 2022
Response from Fraser Suites Muscat on 30 Oct 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat.

10/10 Excellent

Usman

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Fraser Suites Muscat on 14 Aug 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

8/10 Good

Feras

Travelled with family
Liked: Cleanliness, room comfort
Just OK
It was OK
Stayed 1 night in Jul 2022

10/10 Excellent

khalid

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Fraser Suites Muscat on 25 July 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

10/10 Excellent

Charif

Business traveller
Liked: Cleanliness, room comfort
Great place for a comfortable stay.
Cosy and spacious room , great view at a beautiful mosque , quick and easy check in and check out , nice coffee shop on the ground floor.
Stayed 2 nights in May 2022
Response from Fraser Suites Muscat on 6 June 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Mar 2022
Response from Fraser Suites Muscat on 20 Mar 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing

10/10 Excellent

Parviz

Liked: Amenities
Stayed here for 3 weeks and I don’t have any complaints. The cleaning team was outstanding especially the Iranian lady who was really friendly and kind. Didn’t use much of the amenities as i was always out but would definitely recommend.
Stayed 15 nights in Feb 2022
Response from Fraser Suites Muscat on 28 Feb 2022
Dear Guest, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing.

2/10 Terrible

Ansar-ul-Haque

Business traveller, Travelled with family
Disliked: Cleanliness
Ripped off - family trip ruined
The hotel is becoming date, unclean and with terrible breakfast .. paid for it but didn’t consume it for the whole stay .. the bathrooms were so unclean that I had to clean them myself from the yellow stains .. food options are terrible .. don’t get stuck here since there are many better options in Muscat
Stayed 4 nights in Dec 2021
Response from Fraser Suites Muscat on 4 Jan 2022
Dear Ansar, It was our pleasure having you with us at the Fraser Suites Muscat We sincerely apologize for the inconvenient experience during your stay with us and we will look into the same to try and understand how the same can be improved at our end. At Fraser Suites Muscat, it is all about you, and we look forward to providing you with excellent hospitality for your future visits to your home away from home. Best regards, Best Regards, Salim Albusaidi Director of Sales and Marketing

10/10 Excellent

El bouanani

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Fraser Suites Muscat on 13 Dec 2021
Dear El Bouanani, Thank you very much for your excellent rating and review in connection to recent stay at our property. It's overwhelming to see that you thoroughly enjoyed the time with us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards, Salim Albusaidi Director of Sales and Marketing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untrustworthy housekeeping staff.
The front of house service was extraordinary. Huge apartments, gym facility and pool. We was allowed an early check in on arrival which was very helpful. A few teething issues, when we arrived we had to request robes and slippers which were not in the apartment - however they brought them up straight away. They only gave us 4 capsules of coffee despite that we was there 8 days - when I requested more for each of the remaining days they charged it to the room. No toiletries in the bathroom other than a small shampoo and conditioner, they never cleaned the kitchen floor once, I also left quite a few belongings in the room on the bed at checkout, some electricals, some clothes and some books, I called the hotel to see if I could collect these and they were never handed in, some of these items were quite expensive and it’s a shame that the housekeeping staff were untrustworthy. Although the front of house staff and restaurant staff were incredible, the small issues bugged me and my left belongings being taken left a bad taste in my mouth. I wouldn’t personally rate The overall experience of this hotel a 5*
Stayed 7 nights in Feb 2020
Response from General Manager. on 30 Mar 2020
Dear Guest, Thank you for sharing your detailed feedback in connection to recent stay at our property. Your feedback is important to us which allows us to work on areas which needs urgent attention. Your feedback highlighted in respect to missed items from your apartment is well noted and to further investigate on this subject one of my team member would like to get in touch and get more details. We would appreciate to speak to you directly. Looking forward to your positive revert. With my best Regards, Vincent le Gorrec.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property with clean rooms, free breakfast, beautiful pool. We got un upgrade from regular room to 2 bdr, 2 bathroom, kitchen suit!!! Negatives: a construction is still going on around it, it’s confusing to get there.
Stayed 3 nights in Mar 2020
Response from General Manager. on 8 Mar 2020
Dear Guest, Thank you for sharing your review in connection to recent stay at our property. I am happy that you liked our hotel and enjoyed the facilities and services. We deeply regret the inconvenience caused due to ongoing construction around the hotel. It will be our pleasure to welcome you back again at Fraser Suites Muscat. Best Regards, Vincent Le Gorrec.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for a family with young kids
I would definitely reccomnd the hotel for families with young kids specially since you have the washing machine and a kitchen and plenty of space for kids to move .. my only comment is that staff definitely need a little more training to be working for a 5 stars hotel and the breakfast got much better after the new chef started as the first two days was poor but then it got much much better.. I would probably rate the hotel at 4.5 stars rather than 5 stars
Stayed 8 nights in Feb 2020
Response from Jimmy Dsouza Assistant Front Office Manager on 29 Feb 2020
Dear Guest, Thank you for sharing your review in connection to recent stay at our property. I am delighted to read that you thoroughly enjoyed your time with us. Its even more happy to know that you find our hotel as best suitable for families and young kids. Your comments in respect to staff training is well shared to all the department heads. We hope that you will return soon for your next visit to Fraser Suites Muscat. Best Regards, Vincent le Gorrec. General Manager.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Amazing location with easy access to top tourist spots all around. Unfortunately road access was limited due to ongoing construction in the area which will hopefully be short lived.
Stayed 7 nights in Feb 2020
Response from Suaad on 15 Feb 2020
Dear Guest, Thank you for sharing your review in connection to recent stay at our property. I am happy that you liked our hotel and enjoyed the facilities and services. We deeply regret the inconvenience caused due to ongoing construction around the hotel. It will be our pleasure to welcome you back again at Fraser Suites Muscat. Best Regards, Vincent Le Gorrec. General Manager.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good amenities (eg is washing machine). Comfortable bed.
Stayed 8 nights in Jan 2020
Response from General Manager on 15 Jan 2020
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec

10/10 Excellent

Mohammed B

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars home feeling stays
Very clean ,wide ,super well designed and comfortable suite with a professional staff and excellent attitude. Well done gentlemen and keep it up 👍🌹
Stayed 1 night in Jan 2020
Response from General Manager on 13 Jan 2020
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lot of space, large doors and good service. A full kitchen, the proximity of mails.
Stayed 4 nights in Dec 2019
Response from Vincent Le Gorrec on 12 Jan 2020
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec

6/10 Okay

Verified traveller

Travelled with family and small children
We stayed in first floor room, the room was unclean, sofa was wet, stains, and poor musty smell in room. Was told on arrival that room was not ready despite checking in at 8pm. Overall, room needed a proper clean. Breakfast was ok.
Stayed 1 night in Dec 2019
Response from General Manager on 6 Jan 2020
Dear Guest, Thank for sharing a feedback in connection to recent stay at our property. At the outset, please accept my most sincere apologies for the inconvenience caused to you during your stay. I have noted your feedback and can well understand your disappointment. Needless to mention, we have taken this up very strongly with our associates to be much more attentive and focused towards our guests. We will make sure it does not repeat again on your next visit. We look forward to welcome you again to our property. Best Regards, Vincent Le Gorrec.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
All super
Stayed 4 nights in Dec 2019
Response from General Manager on 31 Dec 2019
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
IT was very hard to adjust temperature in the room
Stayed 2 nights in Dec 2019
Response from General Manager on 29 Dec 2019
Dear Guest, Thank you for your feedback in connection to recent stay at our property. I am delighted to read that you had a pleasant stay with us. Certainly we have taken notes on your comments and rest assured our team will be glad to assist you on your future visit to our property. We look forward to your visit soon. Best Regards, Vincent Le Gorrec

10/10 Excellent

Hrishikesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from General Manager on 19 Dec 2019
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating and feedback. We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enormous appartament and a really lovely hot swimming pool on the roof
Stayed 2 nights in Dec 2019
Response from Vincent Le Gorrec on 18 Dec 2019
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating and feedback. We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec General Manager

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our first stay at Fraser Suites
We stayed in this chain for the first time and our experience was nothing short of just "awesome". The folks at the front desk are very courteous and well informed. They even followed-up on our requests and ensured that they were addressed. Mr. Shubhankar (at the front desk) will have to come in for special mention here. His efforts were instrumental in our stay being as comfortable as it was. Also, for some reason we were upgraded to a two-bedroom suite, which was a very spacious and comfortable apartment. The Nespresso machine in the room was a winner as far as I'm concerned. All in all, a great stay and the location of the property too is quite good.
Stayed 2 nights in Dec 2019
Response from Vincent Le Gorrec on 14 Dec 2019
Dear Guest, It was a pleasure to welcome you to our hotel. Thank you for taking out time to share your rating and feedback. We are glad that you were impressed with our service. Your feedback is indeed a source of inspiration for us. We can't wait to welcome you back for another exciting stay at the Fraser Suites Muscat. Best Regards Vincent Le Gorrec General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Except i got some pimples because of bed bug not mosquito in room 803. Thats the bad thing i hope you will put medicine and change the bed
Stayed 3 nights in Nov 2019
Response from General Manager on 2 Dec 2019
Dear Guest, Thank you for sharing your review in connection to recent stay at our property. We value your feedback and sincerely apologize for the inconvenience you faced as a result . We would like to assure you that our team have taken necessary steps and precautions to ensure guest do not face similar situation for the next visit. Thank you once again for sharing your comments and we hope that you will return soon and we have the pleasure in welcoming you back soon to our property. Best Regards Vincent Le Gorrec

10/10 Excellent

Jan Egil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Fraser Suites Muscat on 25 Nov 2019
Dear Guest, Thank you to rate our property on high scale, your feedback is highly appreciated .We look forward to welcome you back at Fraser Suites Muscat

4/10 Poor

Sheraz

Stayed 1 night in Nov 2019

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Suite
Suite was large with full kitchen. Quiet and everything worked in the room. Fast Wifi. Good breakfast. I would stay here again.
Stayed 5 nights in Nov 2019
Response from Fraser Suites Muscat on 17 Nov 2019
Dear Guest, Thank you for the high rating and positive feedback. We look forward to welcome you back at Fraser Suites Muscat