8/10 Good
Henry
Travelled with partner
20 Apr 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was unbelievable considering the price. It was clean and cozy. The lobby is inviting. The breakfasts are great and well worth the cost. However, construction is being done on the sixth floor and it was so loud, we had to shout to speak to one another while this was going on. We were not warned that this would be happening. When we approached the front desk about potentially changing rooms they acted like we were greatly inconveniencing them. They insisted that the construction workers are outside of the realm of their control. Be this as it may, they are still doing construction on YOUR hotel. We were told construction happened between 9 and 5 (9:00-17:00). This turned out not to be true as we were woken up as early as 7 to the sound of power tools one morning. Again this would’ve been fine if the person who we (very kindly) approached about this hadn’t had such an attitude with us. I should say, the other one was very kind and professional. If he had any disdain for us, he hid it well. Which is all I ask. I just wonder, if that’s how you handle someone kindly leveling a very reasonable complaint, how do you handle a customer who is even vaguely rude. Over all, great hotel. Just fire that lady. Also, when we checked in, we were held hostage while another employee described every aspect of the hotel for 20 minutes. It was fine she was sweet but no one wants to sit there while you tell them how “cool” everything is after traveling.