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Reviews of Townhouse 799 Royal Palms Hotel - Lily Collection

3 out of 5
Townhouse 799 Royal Palms Hotel - Lily Collection
1, Royal Palms Villa Road,, Royal Palms Estate,Aarey Colony,Goregaon, Mumbai, Maharashtra

Reviews

2.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 3 out of 3 reviews" "

2.8/10

Cleanliness

2.0/10

Staff & service

6.0/10

Amenities

2.0/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abdul kareem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very bad experience of my life
The hotel was advertised on the basis that it is three stars, but in fact, when I arrived, I found it not even worthy of one star,
Stayed 2 nights in Nov 2022

2/10 Terrible

Writik

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor services. Rude manager don't have the basic etiquette to talk to another person. Breakfast comes after 5 reminders. No tv and ac remote provided. Ghostly atmosphere of the hotel. Unclean bathroom. Only open to cheat customers.
Stayed 1 night in Jan 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely bad hotel, worst service from Hotels.com
The hotel if you can call it one is extremely poorly maintained. We were offered a room which was full of mold, wall plaster coming off and smelly. The room had no towel, the bathtub was probably cleaned a decade ago with hair and what not still stuck dry. On complaining, the management offered to move us to another room, but the condition was not much different. So, we decided to check out. Then started an almost 5-hour misery with Hotels.com support to try and get another reservation which after several calls and hang ups never materialized. The only plus if one may call it is that I ended losing only 2k here having used some vouchers for the rest. All in all my friend ended up suffering in the moldy room for 5 hours and ended up with severe allergic reactions and Hotels.com did nothing to help even though the hotel management agreed that their property was not up to the mark and that they are ready for a full refund if Hotels.com would connect with them which unfortunately did not happen. Me and my friends are never using Hotels.com ever again after this experience.
Stayed 3 nights in Nov 2019
Response from Regards, Navneet on 29 Nov 2019
We are so disappointed to hear such kind of experience, There! Being a visitor, we do realize how team it feels in such circumstances, however, we’ve shared the feedback to our relevant immediately to rectify the issue. Hope to serve you better in future.