Hello Maulik, Thank you for taking the time to write a review about our property. We are committed to continuous improvement, and we appreciate your honest feedback highlighting the positives of your stay and the areas where we can improve. We are happy to hear that you noticed our recent upgrades and the high cleanliness standards we maintain in our rooms, and it's great to know that you liked our convenient location and found our hotel to offer good value in the area. We are located in a highly desirable area in Mountain View; therefore, parking can be tricky. Nonetheless, we provide convenient parking for our guests and try our best to accommodate all our guests for this facility. Usually, there is always enough space for our guests to find self-parking, and parking is generally not an issue for our guests.It's regrettable to learn that although you found our staff friendly, you did not find our staff very interactive. Our committed team members are known for their excellence in customer service, and we generally receive numerous compliments for our professional, friendly, and helpful staff, so we are sorry you felt that way. We value your candid feedback and will use this insight to facilitate superior guest experiences in the future with the necessary intervention for our staff.While it was our pleasure to offer you a complimentary breakfast to get your day off to a good start, it's unfortunate that our breakfast offering fell short of your expectations. As an independent hotel, we are not required to serve breakfast, but we still do to ensure our guests have something to start their day. Our complimentary breakfast is continental, which only includes coffee, juice, and muffins. However, we want our guests to have something more, so we have cereals, fruits, oatmeal, and bread on our breakfast menu. Our breakfast features everything, barring hot items, that other hotels provide. Also, we do not charge for breakfast in the room rates. By keeping our breakfast simple yet functional, we are able to keep our prices lower than other Mountain View hotels that provide a wide variety of hot items.Despite this, we are glad you had a positive overall experience at our hotel and are sincerely grateful for your endorsement of our property and support for local businesses. We look forward to an opportunity to serve you again and hope to delight you with a much more enjoyable experience on your next visit. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear David, Thank you for reviewing your stay with us at Hotel Aria Mountain View and giving us a perfect 5/5 rating. We are always pleased to receive feedback from our guests in relation to their visits, and we are delighted to hear that you enjoyed the morning coffee and appreciated our high cleanliness standards and staff's friendliness - thanks so much for your kind words and support! Providing high-quality accommodations/amenities and friendly service is always our goal, and we are thrilled we hit the mark for you. It was a pleasure to host you, and we can't wait to have you back as our guest. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Sorry for the inconvenience you had as we our on el camino we cannot guarantee the noise but so far we have never received any complains regarding the noise there are few rooms that are right on el camino and even never received any complains

Dear Stephen, Thank you for staying at Hotel Aria Mountain View on this trip. It is always a pleasure to receive positive feedback from our guests, and we are delighted to hear that our staff left a great impression on you with their helpful service in relation to the items left behind at our hotel. We thank you for acknowledging our team for their efforts, and we'll be sure to pass on your compliment to our staff, who we know will be very appreciative of your gracious comments. We look forward to the opportunity to welcome you back soon so we can share another 5-star experience with you at our hotel in Mountain View. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Fernando, It is very rewarding to hear your perspective on our Mountain View hotel, and we are thrilled to know you had a wonderful impression of our service and accommodations - thank you so much for supporting our product/service. Your complete satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back soon for another 5-star experience. Thank you for choosing Hotel Aria Mountain View and awarding us a perfect rating. We sincerely appreciate both and wish you safe and happy travels ahead!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Joies, We are always pleased to receive feedback from our guests in relation to their stays at Hotel Aria Mountain View, and we are thrilled to hear that you had a great time with us. We are happy to know that you liked the bed and showers, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. We sincerely appreciate your business and your wonderful rating. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Phyllis, We are always pleased to receive feedback from our guests in relation to their stays at Hotel Aria Mountain View, and we are delighted to hear that you enjoyed your time with us - thank you for sharing your 5-star experience with us and others! We are so glad you liked our hotel and the room, and it's great to know that our convenient location and simple but functional breakfast added positively to your stay. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to serve you again soon. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Many thanks for the wonderful rating, Robert - it's greatly appreciated! We are so glad you had a positive experience with us on this journey, and we hope you experience the same level of satisfaction on your future visits, too. Thank you for staying at Hotel Aria Mountain View. We eagerly anticipate your return for another 5-star experience!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Alan, Thank you for taking the time to review your recent stay at Hotel Aria Mountain View. We appreciate your feedback and are pleased to hear you had a positive overall experience at our hotel. However, it's regrettable to read that you had some difficulties with our WIFI. Our WIFI tends to be pretty good usually, so it is strange that this happened. This certainly seems to be a one-off situation - please know that we will check with our network provider and see what happened to ensure it does not occur again. Despite this, we are grateful that you have acknowledged our lobby staff for their assistance in this matter, and we look forward to seeing you again soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Nancy, Thank you for reviewing your recent stay at Hotel Aria Mountain View and taking the time to share your 5-star experience with us and future guests. We are thrilled that our accommodations, amenities, and check-in service left a wonderful impression on you, and we hope you experience the same level of satisfaction on your next visit, too! It was a pleasure to host you, and we look forward to having you back many more times in the future. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience TeamHotel Aria Mountain View

Sorry for the inconvenience our sheets are done outside and why did you not inform the front desk about the sheets and we have lot of parking spaces available and never had any complains with parking there are parking spaces outside the office also if you don't bring your concern to the front desk then they cannot help or advice

Dear Ethan, Thank you for the 5-star review - it's much appreciated! It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Hotel Aria Mountain View. We hope to see you again soon!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Richard, We are sorry to hear that although you liked our hotel and its location, you did not have a wonderful experience during your recent stay with us. It's regrettable to hear that your room was serviced despite your instructions, and we sincerely apologize for your displeasure with our early housekeeping activities. Upon receipt of your comments, our team checked the camera to confirm our housekeeper's alleged repeated knockings. It appears that our housekeeper did not knock on your door so many times. Furthermore, our housekeepers go by car permit and only enter the room if the car is not noticed. In this case, your room was done while you had gone out. That said, your voice is important to us, and we have noted your concerns for the betterment of the guest experience. We would also like to suggest that if room service is something you absolutely do not want on future travels, perhaps you can consider leaving the "Do Not Disturb" tag on your door, as our housekeepers are instructed to respect guests' privacy when that tag is up. Thank you for choosing to stay at Hotel Aria Mountain View and taking the time to leave us feedback. We sincerely hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Jamie, Thank you for staying at Hotel Aria Mountain View and taking the time to review us. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. Your satisfaction is our top priority, and your insights are crucial to our goal of exceeding your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Hui, Thank you for choosing Hotel Aria Mountain View for your lodging needs on this trip and for taking the time to review us. We appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. We are glad to have satisfied you well on this visit, and we can't wait to welcome you back soon for another 5-star experience. Have a safe trip & Happy New Year! Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear William, Thank you for choosing Hotel Aria Mountain View for your lodging needs on this trip. We appreciate you taking the time to review us and are thrilled to hear that you had a 5-star experience at our hotel. We are glad that you found the room clean and spacious, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Enjoy your travels & Happy New Year! Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear guest, Thank you for the 5-star review - it's much appreciated! Your satisfaction is crucial to us, and we are so glad that we hit the mark for you. It was a pleasure to host you on this trip, and we look forward to serving you again soon. Thank you for choosing Hotel Aria Mountain View and for taking the time to review us. We wish you safe and happy travels! Merry Christmas Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Wu, Thank you for choosing Hotel Aria Mountain View for your accommodation on this trip. We hope your stay was comfortable and you had easy access to everything you needed. We are glad to have satisfied you well on this trip, and we eagerly anticipate your return for another 5-star experience. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Susan, We are always pleased to receive feedback from our guests in relation to their stays at Hotel Aria Mountain View, and we are delighted to hear that our accommodation pleasantly surprised you - thanks so much for sharing your experience with us. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another 5-star experience. Have a safe trip, and thanks again for choosing us!Warm regards,Guest Experience TeamHotel Aria Mountain View

Thank you for the 5-star review, Wu - it's truly appreciated! We hope your stay was comfortable and you enjoyed your time at Hotel Aria Mountain View. Your satisfaction is what drives us, and we can't wait to meet and exceed your expectations each time you choose us. Have a safe trip, and see you again very soon!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Thanks for staying with us we did not have any issue with the WIFI and the coffee machines are working it depends on if you had filled the water till the line and why did you not contact the front desk if you were having issues it always good to let the front desk know

Dear Jeff, Thank you for choosing to stay at Hotel Aria Mountain View. We appreciate you taking the time to review your stay with us and are pleased to know that you had a positive experience overall. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to the opportunity to welcome you back in the future and ensure that your next stay with us is a 5-star experience. Until then, safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Thanks for staying with us and as for the breakfast is concerned it does say that it continental breakfast which is only pastry coffee and juice but we serve more than that and also see the rates we are getting where other hotels who serve more breakfast they charge more than 200.00 a night and the white particles are not stale creamer it is the milk that there in coffee machine we do take care of things and pay attention and aleays make sure everything is fresh

Thanks for staying with us and the staff did not call you but yes if you are disturbing the other guest in the room hotel has full right to call you people are there in the room working or to relax and you cannot disturb other guest secondly on expedia it shows what the rates are for 3 people or more if you did not pay attention when making reservation it not hotel fault and there is a policy that we follow where everything is explained before you make reservation so you should not be complaining and yes we do care about each and every guuest etx Thanks

Dear Ms. Elmira, Thank you for choosing to stay at Hotel Aria Mountain View and leaving us a 5-star review. Your feedback is greatly appreciated. We are glad to have met your expectations on this visit, and we hope to see you again soon for another pleasant stay during your next trip to the area. Until then, safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Wendy, Thank you for choosing to stay at Hotel Aria Mountain View and leaving us a 5-star review. Your feedback is greatly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Xinhua, Thank you for reviewing your stay at Hotel Aria Mountain View and taking the time to share your experience with us in detail. We really appreciate your feedback and the 5-star rating. We are glad that you liked our accommodation and found it clean and convenient for your travel, and it's nice to read that you had an easy check-in experience. We are also pleased to know that you were satisfied with the service provided by our front desk, and we appreciate that you have acknowledged the fact that your special request was taken into consideration when pre-blocking a room for you. We do apologize that your room was not serviced during your stay. We will alert our housekeeping team to your comments. We would also like to suggest, however, that you do not leave the "Do Not Disturb" tag on your door, as our housekeepers are instructed to respect guests' privacy when that tag is up. Upon investigation, we were made aware of the fact that during the time when our housekeeping staff was available, your room had a "Do Not Disturb" on the door, which is why the room was not serviced. Since it was holiday time and the hotel was slow, the housekeeper had gone home early. Also, the manager had passed by the room, and the "Do Not Disturb" sign was up throughout the day, so no service was given. We try to take care of every guest that stays with us; however, certain protocols cannot be broken for privacy and security reasons, and a "Do Not Disturb" tag is one of them. Regarding breakfast, as an independent establishment, we are not required to serve breakfast, but we still do it for our guests to have a good start to the day. Our breakfast is complimentary - we do not include those charges in your room rates. Also, it is mentioned on the booking site that it is a continental breakfast, which only includes coffee, juice, and pastry, but we offer more than that. Despite this, it's great to hear that you recommend our property to prospective guests, and we are truly grateful for the support. We hope to have the pleasure of welcoming you back when you return to Mountain View, and we look forward to giving you the very best possible stay here on your next visit. Until then, safe travels!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Allen, We are always pleased to receive feedback from our guests in relation to their visits, and we are delighted to hear that you were very satisfied with your stay at Hotel Aria Mountain View. We are glad that you found the room clean, comfortable, and well-maintained, and we appreciate that you have acknowledged the prompt and thorough housekeeping during your stay. We will be sure to let our housekeepers know that their hard work and efforts did not go unnoticed. We are happy to have satisfied you so well on this trip, and we are keen to have you back for Christmas! Thank you for choosing us and for leaving us a 5-star review. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Marvin, Thank you for choosing to stay at Hotel Aria Mountain View and leaving us a 5-star review. We are pleased to hear that you enjoyed our clean accommodations, and we hope you had a great time exploring the potted plants. It was a pleasure to host you, and we look forward to having you back many more times in the future. Do travel safely, and see you again very soon!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Joy, Thank you for choosing to stay at Hotel Aria Mountain View and leaving us a positive rating. We really appreciate that you have acknowledged our friendly and helpful front desk personnel for her prompt service in relation to your TV issue, and we hope everything else was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon and hope to make the next stay just perfect for you. Do travel safely, and thanks again for your kind words and support!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Christine, Thank you for choosing to stay at Hotel Aria Mountain View and rating your experience as positive. We are glad that you loved the location and found our property clean, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated!Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Donna, Thank you for the 5-star review! We are grateful for your kind words and are pleased to know that our staff, accommodation, and amenities left a positive on you. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Hotel Aria Mountain View many more times in the future.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear guest, It is great to receive feedback from you regarding your recent stay at Hotel Aria Mountain View, and we are pleased to hear that our accommodation was perfect for your travel plans in the area. We are happy to learn that you felt safe and comfortable during your stay with us, and we hope everything was in order and you had easy access to your essentials. Thank you for recommending our hotel to prospective guests. This means a lot to us. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Valerie, Thank you for the positive rating. We appreciate it. We hope your stay at Hotel Aria Mountain View was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Thanks for staying with us and for the great review our staff are good with all employees and as they do not understand English's we have to keep on repeating them and show them and yes when it is check out time she has to stand outside and guide them on who has left and to get the laundry out she has to go and check the room to see that everything is out as they forget to do most of the time she knows what she is doing that does not mean she was watching you if she was rude the staff would not be working there it is good not to judge till you don't know if you thought she was rude you could have spoken to her and asked her

Dear Luis, Thank you for taking the time to post your review. We appreciate you telling us that you liked the shower and found the bed comfortable. We do apologize for the aspects of your room that fell short of your expectations and regret any inconvenience caused. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have forwarded your comments to management for review. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Farhad, Thank you for the positive rating. We appreciate it. We hope your stay at Hotel Aria Mountain View was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Patrick, Thank you for the positive rating. We appreciate it. We hope your stay at Hotel Aria Mountain View was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Hello Thanks for staying with us sorry for the inconvenience as this is a small property and we only have 1 handicapped parking we have to work around with the guest who are on wheel chair, in crutches etc most of the time people have a sticker but they are able to walk climb stairs and most of the time they have not booked a handicap room if people are able to walk without any support we do request them not to park in handicapped parking and want every guest to respect that since there is only 1 handicapped parking and leave it for the guest who are on wheel chair or on crutches and hope every guest understands and supports Thanks

Hello we have to use chemicals as per the requitements and the odor was of the air freshener and as you informed us about the leak we did get it fixed upon check out and she id say yeah she will take care of it as you complained about the staff but why did you not mention they gave you half hour more for late check out

Dear guest, Thank you for the positive rating. We appreciate it. We hope your stay at Hotel Aria Mountain View was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello we were not trying to charge you more and when you checked in you said it only 2 people and then there were more people at night on Expedia it is mentioned that only once car parking is free and the 2nd car is additional 10.00 and that what we have charged you and upon check-in we asked you how many people will be there in the room and also when you came to give us your 2nd car information we asked you how many people will be there and you said 2 and then if we notice 4 people at 1.30 AM front desk told you about the charges if only people could be honest upon check-in and not assume that the front desk is not paying attention so late at night is wrong so always see where you are wrong and also check your bank statement and also on Expedia where it is mentioned hotel charges for 2nd car all our policies are mentioned we do not take advantage of any guest

Dear guest, Thank you for the positive rating. We hope you had a pleasant stay with us. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. We apologize for the issues you describe with the alarm clock, chair, and road noise, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Your voice is important to us, and this critical feedback will be put to good use for the betterment of the guest experience. As for the external noise, while this issue is outside of our control somewhat, we could have moved you to another, more peaceful room, if available, had we been alerted to this issue during your stay. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Warm regards,Guest Experience TeamHotel Aria Mountain View

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team